An IT Technical Support professional monitors and maintains the systems and networks in an organization. Some of the roles and responsibilities that can be found commonly on the IT Technical Support Resume – to install and configure computer systems, diagnose any hardware and software issues, and resolve any technical or applications glitches through phone or email, and shoulder all other responsibilities as assigned by the IT Department of the organization.
To become a successful IT Tech Support professional, you must possess the following technical qualifications: advanced knowledge hardware and software, staying up to date about trends in information and network security, knowledge about basic electricity and computer wirings. The education expected for the role is at least a diploma in Computer Science or other relevant fields with few years of relevant experience.
Headline : IT Technical Support with 7 years of experience in the Finance domain, adept at resolving complex network issues. Critical thinker who addresses customers support issues quickly and consistently exceeds Performance standards. Level-headed and calm in stressful situation with well-developed skills. A challenging and responsible position which would let me utilize my IT technical support skills,
Skills : IT SUPPORT, DATABASE, HELP DESK, LAN
Description :
Providing support to end users on a variety of issues. Identifying, researching, and resolving the technical problems.
Responding to telephone calls, email and personnel requests for technical support.
Troubleshooting problems across both Windows and Mac operating system and applications.
Documenting, tracking and monitoring the problem to ensure a timely resolution.
Relying on instructions and pre-established guidelines to perform the functions of the job.
Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Networking firewalls implementation of a WAN (Wide Area Network) including all our stores based on a networking VPN, establishing a secure connection between the main datacenter, the corporate office and mobile users,.
Networking CA/Load Balancer Management of digital certificates for encrypted communications.
Experience
5-7 Years
Level
Executive
Education
BSc IT
IT Technical Support II Resume
Summary : IT Technical Support professional with 20 years of experience in the Education domain is seeking to secure an IT position with a stable company where I can utilize my IT technical skills and customer service skills to contribute to the overall success of the company, And work my way up growing with a company long term.
Skills : Microsoft Office, Microsoft Server, Symantec AV, RICOH Copier, HP Printers
Description :
Understood the systems status and network connectivity, including high-speed internet technologies and VPN, experience with windows internals, performed basic to moderate problem analysis in a PC environment.
Worked in a fast-paced, dynamic environment with a focus on providing superior customer service, where the primary objective is to resolve customer incidents/requests within the global service desk so that employees are able to be productive, with minimal downtime.
Functioned as a knowledgeable, first-call resource known for our problem-solving capabilities, our attention to detail and our exceptional service.
Provided day-to-day technical and application support on the phones, via online chat or face to face at Solveit desk assisting with employee issues involving desktop, laptop, network or application services.
Used available resources in problem-solving for employees, minimizing the need to escalate problems for the resolution.
Interfaced with the customers in a professional and friendly manner and is adept at resolving problems and diffusing difficult situations.
Performed root cause analysis and identifies problem trends in an effort to remove problems from the environment.
Experience
10+ Years
Level
Consultant
Education
B.S. IT
IT Technical Support II Resume
Summary : IT Technical Support professional with over 18 years providing technical solutions through high quality service and support. Seeking a networking position in a challenging and rewarding tech environment where I can expand my existing skill base while contributing to a lively IT team. Willing to learn and a fast learner committed to maximizing productivity.
Skills : Microsoft Office Suite, Networking, Troubleshooting, Technical Support, Security
Description :
Maintaining diverse hardware, software, and networks supporting 200+ users.
Creating and maintaining the user accounts on Windows Server, Lotus Notes Server, and Contour.
Installing and configuring desktop hardware and peripheral devices, such as networked printers, for local/remote branch offices, performing remote or onsite maintenance.
Routinely serving as Network Engineer highly task-oriented and able to meet multiple deadlines.
Highly knowledgeable in PC setup and installation, as well as various peripherals, data entry, and updating.
Setting up Dell & HP desktop computers, loading the operating system, all pertinent software, and set up network connections and network printers (HP).
Utilizing the DOS mode to reset and restore corrupt systems, lost connections, etc.
Cleared the equipment at end of operating run and reviewing schedule to determine the next assignment.
Experience
10+ Years
Level
Consultant
Education
BSc IT
Junior IT Technical Support Resume
Objective : Junior IT Technical Support with 4 years of experience is seeking to secure a position with a well-established and stable organization that will lead to a lasting work relationship while contributing my experience and skills proven by years of successful career.
Skills : Windows OS, Active Directory, Networking, TCP/IP, Customer Service
Description :
Provided in-depth software hardware and network support for incidents and requests that were received on the help desk.
Worked together with the Network and Server Administrators to initiate and solve complex technical issues and escalate them accordingly.
Performed fix at the desktop level, including installing and upgrading software and configuring systems and application.
Performed analysis, diagnosis, and resolution of complex printers, scanners and multifunctional devices problems for a variety of end users, recommend and implement corrective hardware solutions.
Tested fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
Collaborated with other members of the IT team to analyze and respond to technical problems and participated in the cross-training sessions.
Communicated the software problems and issues to software development and support teams.
Recorded, tracked, and documented the service desk request problem-solving process through to final.
Experience
2-5 Years
Level
Junior
Education
A.S. IT
IT Technical Support (Retail) Resume
Summary : Enthusiastic IT Professional seeking to benefit an IT Department with advanced and up to date techniques in an energetic, fast growing and demanding environment. Exposed to diverse business environments ranging from small and medium enterprises to large organization, warehouses, nongovernmental organization, and banks.
Answered tickets submitted by the Client organization regarding issues on software such as Windows, Active Directory, Microsoft Exchange, etc.
Provided superior customer management inclusive of excellent communications, responsive follow through, and advocacy for customer issues within internal departments.
Prioritized numerous issues of varying severity and effectively managed the resolution of all issues within the acceptable service levels
Troubleshoot, diagnosed, and resolved problems related to operating systems, hardware, and software.
Resolved 95% of technical issues on first contact, enhancing customer satisfaction in retail environments.
Implemented a ticketing system that reduced response time by 30%, improving overall support efficiency.
Trained 50+ staff members on new POS systems, resulting in a 20% decrease in transaction errors.
Experience
10+ Years
Level
Consultant
Education
B.S. IT
IT Technical Support (Construction) Resume
Objective : IT Technical Support professional with 4 years of professional experience in the Construction domain, in help desk, desktop support or PC technician role. Expert and highly familiar with troubleshooting hardware, software, intermediate networking, operating system and some phone system. Continue seeking for growth and pursuing for industry certification and Bachelor Degree.
Diagnosing and providing a path to resolving various technical issues for local and remote user’s primary through provided remote support tools.
Maintaining & updating the computer hardware and storage to be compliant with the company policy.
Resolving the technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Using help desk ticket system to document and accurately keep track of all user issues.
Expert with android and ios devices, synchronizing the mobile email with company exchange server and troubleshoot.
Managing the active directory organization units (users and computers, distribution lists).
Managing the Symantec AV Server, VPN, Microsoft Lync, DHCP, Exchange and 2X (parallels remote application server).
Troubleshooting the printers and copier issues (Ricoh, Xerox, Brother and HP).
Experience
2-5 Years
Level
Junior
Education
B.S. IT
IT Technical Support I Resume
Summary : IT Technical Support I with 10 years of experience is interested in obtaining a professional position with a growing facility where I can display my knowledge, skills, ideas, and abilities that will allow me the opportunity to advance in career opportunities.
Skills : IT Support Tools PCs And Laptops Installation Tools, PCs And Laptops Diagnostic And Repair Tools, Antivirus, Power Testers, Screwdriver Sets
Description :
Responsible for the smooth running of computer systems and ensuring users get maximum benefits from them by installing and configuring computer hardware, operating systems, and applications.
Talking with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolving the issues.
Following diagrams and written instructions to repair a fault or set up a system.
Setting up new users accounts and profiles and dealing with password issues.
Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
Softwares (OS, MSOffice, and Ticketing) installation on server and clients systems.
Troubleshooting system and network problems - supporting the roll-out of new applications - responding within agreed time limits to call-outs.
Experience
7-10 Years
Level
Management
Education
BSc IT
IT Technical Support (Contract) Resume
Headline : Results-driven IT Technical Support specialist with a proven track record in providing exceptional customer service and technical assistance, reducing downtime by 30% through effective problem-solving and proactive maintenance.
Skills : CPT, Troubleshooting, Medical Terminology, Benefits Administration, Excel
Description :
Fixing the computer problems like viruses, trojans, malware, etc. (good with understanding computer hardware/troubleshooting).
Upgrading and replacing the computer parts like video card, sound card, motherboard, power supply, etc.
Understanding how to manage a server including creating backups necessary.
Troubleshooting the tech problems efficiently (software and hardware related).
Providing assistance in the areas of site support, and project-specific assignments. Provide=ing training as needed to end-users.
Maintaining a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
Maintaining a working knowledge of service desk and IT operations procedures related to the client services.
Providing management with information on problems that are severe in nature or that are exceeding target dates.
Experience
5-7 Years
Level
Executive
Education
B.S. IT
IT Technical Support Resume
Objective : IT Technical Support professional with 3 plus years of experience is seeking to utilize my knowledge and skills in the development of existing technology and work with sincerity, dedication, try to enhance the feeling of cooperation and team spirit among the companions to promote the organizational growth and prosperity.
Skills : Ms Office, ms Excel, Ms Word, Outlook, BMC Remedy
Description :
Provided technical support for hardware software, provided exceptional customer service in response to incoming service requests.
Troubleshoot problems with PCs, servers, software, and communications devices.
Troubleshoot PC thin & thick client desktop systems, software and peripherals, briefing display devices, video teleconference devices.
Provided end user desktop and networking support with other technicians via phone, email or in person.
Responded to the calls and email requests for technical, desktop server support by working troubles tickets as directed.
Controlled the inventory including maintaining PC/printer/hardware stock updating database accordingly.
Served as the ticket owner for assigned service requests provide timely status updates on the progress of ongoing requests.
Adhered to the established IT policies, procedures and standards and ensured the conformance with information systems goals and procedures.
Analyzed the data points from monitoring tools and reporting systems to determine the root cause of a problem and performed the necessary functions to resolve the problem.
Experience
2-5 Years
Level
Junior
Education
B.S. IT
IT Technical Support Resume
Objective : Results-driven IT Technical Support specialist with a proven track record in resolving complex technical issues, optimizing IT infrastructure, and improving user satisfaction through effective communication and problem-solving skills.
Skills : Microsoft Office Suite, Vista, Windows XP, Windows 7, Windows 8
Description :
Interacted with the customers to provide and processed information in response to inquiries, concerns, and requests about products and services.
Avoided legal challenges by monitoring compliance with the service agreements.
Placed software into production by loading software into computer, entered necessary commands.
Accommodated the client disabilities by recommending devices and techniques.
Improved the system performance by identifying problems and recommended the changes.
Maximized the use of hardware and software by training users, interpreted instructions and answered the questions.
Maintained client confidence and protected the operations by keeping the information confidential.
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