Group Sales Coordinator Resume Samples

Description :

1. Soliciting new and existing accounts to meet and exceed revenue goals through telephone prospecting and written communication.
2. Assisting all 328 restaurants to help build sales at a local level and provided additional support when needed.
3. Driving business through outbound follow-up calls and lapsed customer calls.
4. Answering and responding to phone and website prospects from tour companies and other travel groups, providing information about the benefits of our buffet restaurants and securing potential business.
5. Retaining the existing accounts by researching and resolving any customer problems and conducting follow-up calls to identify future business needs.
6. Following-up with lapsed users and resolved any issues that may have occurred with the goal of winning back future business documenting contact in clarity soft.
7. Creating the daily and weekly reports for group sales through excel spreadsheets.
8. Creating group reservations, ensuring that meals were scheduled in the appropriate restaurant location and confirmation details were communicated to both customer and restaurants.
9. Helping the customers' plan trips and find locations that would work best for their groups providing great customer service.

Experience

10+ Years

Level

Management

Education

High School

Description :

1. Presenting contracts to potential group blocks for weddings, sports, and businesses.
2. Intake of sales inquiries for events and group reservations. Processing deposits.
3. Coordinating flow of production between all hotel functions such as housekeeping, front desk agents, and management.
4. Assisting staff duties included executing company policies, procedures, and programs.
5. Timing and tailoring service style critical to successfully providing guest with optimal service. Provide the type of unique and genuine care that guest will be satisfied.
6. The knowledge and skill set to make an effective team player and providing guest with the highest level of quality service.
7. Gathering materials and assembling the information packages using sales techniques that maximize revenue while maintaining existing guest loyalty to the brand.
8. Providing answers to clients about the properties facilities and services, while serving as a point of contact to communicate with them by phone or email to respond to their requests.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Explaining and promoting all educational programs, 3D films, exhibits in exhibitions and to others.
2. Handling bookings for 300,000+ students with schools and other groups (after school programs, seasonal camps, outreach programs, professional development workshops, lectures, community, education events, and other special workshops) by phone, fax, mail or email.
3. Generating invoices for reservations and send confirmations daily, as well as handle the filing, mailing and emailing of reservations and payments.
4. Performing heavy data-entry Microsoft Office, Excel, Microsoft outlook, Artifax, and Tessitura.
5. Generating and maintaining any reporting of financial transactions as well as statistical and demographics.
6. Balancing the cash drawer with daily sales report (cash, checks, credit cards, etc.).
7. Completing the arts partners applications/vouchers for various programs and patrons.
8. Coordinating with all areas of the property for incoming group’s needs.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Developing, managing, and executing the department budget and marketing strategies, which drove increased group sales, touring, and adult engagement, resulting in 40% increased revenue from the previous fiscal year.
2. Creating and maintaining the contracts, packages, promotional offers, and marketing collateral for groups and events department.
3. Building and managing, and delivering the content for online group sales webpage.
4. Serving as Orlando Science Center's tourism and sales direct contact.
5. Managing the trade shows and community events, and acting as a liaison for various departments of the Orlando science center.
6. Creating work orders, specification guides, room diagrams, production schedules, and contracts for groups and corporate events.
7. Acting as an event coordinator which included corresponding with clients, booking vendors, writing contracts, vendor loading, site.
8. Visiting, managing the setup and break down crews, and other various responsibilities.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Supporting the Manager in drafting contracts, organizing pipeline and building and maintaining strong client partnerships.
2. Effectively building strong relationships with both internal and external clients to maximize sales.
3. Organizing and scheduling site visits that resulted in hotel group business valuing up to $1,500,000.
4. Anticipating and assisting the various meeting planners with their needs for the client/group.
5. Promoting positive overall meeting planner spa experience to improve Gallup scores.
6. Taking on office receptionist position when the front desk needed coverage.
7. Customer service, internet research, time management, attention to detail, writing scripts, cold calling, customer retention, building rapport.
8. Following up with the past client events by sending out surveys.
9. Compiling Guest Surveys and distributes them to Department Heads.
10. Providing a professional image at all times through appearance and dress.

Experience

7-10 Years

Level

Senior

Education

BS

Description :

1. Increased restaurant referral card program revenue by 83% 2015-2016 and brought in over $525k Jan-August 2017.
2. Managed guest referral card program - ordered, distributed, collected and reconciled cards from 35 locations throughout Atlantic County.
3. Prospected new business across corporate, association and SMERF using inside and outside sales techniques, mail marketing, web applications and networking.
4. Created proposals, contracts, upsold menus and banquet event orders to fit within client budget and internal food and beverage goals.
5. Built and maintained relationships with hotel sales, destination management companies, bus operations and local radio stations to increase revenue.
6. Hosted site visits and entertained potential, current and repeat clients.
7. Guided culinary team and restaurant managers to ensure catering and staffing requirements were met.
8. Worked with resorts casino hotel departments, hotel sales, audiovisual, security, marketing and catering to client special requests, as needed.
9. Attended trade shows, bridal expos, and created marketing collateral for distribution.

Experience

10+ Years

Level

Consultant

Education

College

Description :

1. As coordinator responsibilities include, but not limited to; assist guests with interest in booking events at our location or catering off-site.
2. Provided sales and package information to guarantee complete satisfaction for every guest/host of each event.
3. Coordinated events ensuring proper communication with management, culinary and group sales staff for organized and accurate preparation for each event.
4. Participated and assisted the group sales manager with administrative work and spirited marketing events/large promotions in representing the Bahama Breeze Brand.
5. Large marketing events included: Hard Rock Food Wine Festival, Alonzo Mournings Winter Groove Festival, Island Insiders and Seasonal Promotion Parties including Rumtoberfest, Summer Beach Bash, and Viva La Rita.
6. Worked with our vendors and distributors for promotional marketing campaigns.
7. Assisted the manager(s) on duty with ensuring quality and timely service between all staff for complete guest satisfaction.
8. Lead all greeters and engage with visiting guests, entering, during their visit and as they exit, making sure each guest feels welcomed and their experience is memorable to ensure their return.
9. Cash handling, executing guest or team member issues by proper procedure, assist in any area of the restaurant where needed.

Experience

2-5 Years

Level

Junior

Education

College

Description :

1. Assisted customers with online ticket purchases by providing step by step instructions.
2. Analyzed sales data from previous quarters to identify potential areas of growth.
3. Coordinated travel schedules and arrangements for incoming groups during events.
4. Visited various churches, school systems, and events to present sales materials.
5. Responded to various customer requests and questions in a timely fashion via email and phone.
6. Provided support in the planning, selling and execution of group sales.
7. Coordinated and scheduled all facility events while assisting with necessary preparations.
8. Used Microsoft Office products to ensure event planning is accurate and organized.
9. Assisted the groups with reservations, cancellations, room type needs, invoicing and billing questions, processing checks, and credit cards for payments.
10. Assigned the rooms for the incoming groups to what the needs are.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Supporting the four sales executives (including the director of group sales) in creating/editing contracts, proposals, welcome letters, agendas, and planning client events.
2. Collaborating daily in a cross-functional team environment with various hotel departments and community partners to ensure successful meetings.
3. Training the new incoming sales team members and creating the onboarding training manual.
4. Representing the organization to numerous visitors, including VIPs and vendors at hotel and hospitality industry events.
5. Attending contribute creative ideas to weekly marketing public relations meetings to promote hotel events.
6. Additional duties include, but not limited to, daily communication with new existing clients via phone/e-mail, conducting site tours, trade show preparation, processing commissions, creating purchase orders expense reports, and arrange coordinate film/photography shoots.
7. Key accounts markets include finance, entertainment, food beverage, the coca-cola company, and turner broadcasting.

Experience

7-10 Years

Level

Senior

Education

MBA

Description :

1. Presenting and selling the company services and products to current and potential clients.
2. Preparing action plans and schedules to identify specific targets and to project the number of contacts to be made.
3. Identifying the sales prospects and contact these and other accounts as assigned.
4. Establishing and maintaining the current client and potential client relationships.
5. Managing the account services through follow-up and formal customer inquiries.
6. Preparing a variety of status reports, including activity, closings, follow-up, and adherence to goals.
7. Communicating the new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
8. Liaison with food provider to ensure flawless execution of events and parties.
9. Providing assistance and support to the director of group sales and maintaining sales collateral inventory and special amenities.
10. Responding to the client inquiries as deemed appropriate and assist with site visits.

Experience

2-5 Years

Level

Junior

Education

BS