L2 Desktop Support Engineer Resume Samples

The L2 Desktop Support Engineer, or level 2 desktop support engineer is responsible for providing technical support to end-users and focuses on complex hardware and software-related issues that require a deeper level of expertise. Typical job accountabilities that encompass the L2 Desktop Support Engineer Resume are – diagnosing and resolving escalated desktop-related problems, configuring and deploying computer systems, managing user accounts, and permissions; and collaborating with L1 support engineers to ensure a seamless IT support experience.

To enter the occupation, the following skills are needed – a strong foundation in IT support, a deep understanding of desktop operating systems, hardware components, and software applications; the ability to communicate technical information effectively to end-users; and troubleshooting skills. While a bachelor’s degree in information technology or a related field is beneficial, practical experience and industry certifications, such as CompTIA A+ or Microsoft Certified – Modern Desktop Administrator Associate, are often equally valuable.

L2 Desktop Support Engineer Resume example

L2 Desktop Support Engineer Resume

Summary : As an L2 Desktop Support Engineer, provided remote desktop support for users in different locations and used remote access tools to diagnose and resolve issues for remote users.

Skills : Advanced Troubleshooting, System Administration.

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Description :

  1. Oversaw and updated assigned support service requests.
  2. Handled daily technical support activities on desktop support, data network and server management.
  3. Grew clients and communicated to Account Manager by determining new opportunities.
  4. Setup desktop computers and peripherals and test network connections.
  5. Installed and tested desktop software applications and internet browsers.
  6. Tested computers to ensure the proper functioning of computer systems.
  7. Trained end users on usage of computer hardware and software.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
BSc CS


Assistant L2 Desktop Support Engineer Resume

Objective : As an Assistant L2 Desktop Support Engineer, work closely with L1 support, IT teams, and other departments to resolve issues and implement solutions, and provide technical expertise and support for IT projects and initiatives.

Skills : Networking, Remote Support.

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Description :

  1. Developed and managed effective professional working relationships with contractor personnel, co-workers, and clients.
  2. Adhered to policies as per corporate manuals and directives.
  3. Extended computer support for systems software and hardware.
  4. Set up computers and installed software for various applications and programs.
  5. Interacted with staff on desktop problems and their resolution.
  6. Networked and connected computers within the organization to improve communication.
  7. Ordered or bought computer systems and liaised with the purchase and supplies department.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BSc CS


Junior L2 Desktop Support Engineer Resume

Objective : As a Junior L2 Desktop Support Engineer, provide second-level support to end-users, addressing more complex technical problems that L1 support cannot resolve.

Skills : Software Management, Security Management.

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Description :

  1. Maintained computer peripheral devices like printers and resolved associated problems.
  2. Expert knowledge of MAC OS and software troubleshooting.
  3. Troubleshot O365 App issues (Outlook, Excel) Basic Networking troubleshooting (WiFi, Ethernet, VPN issues), Network cabling Set up and management of Printers/scanner Support, Label/Barcode printers good hardware troubleshooting with hardware vendor management to fix hardware issues.
  4. Provided support for activities that can be planned, such as network configuration, updates, and rollouts of User management Patches and Security (Antivirus) management on Windows and MAC devices.
  5. Responsible for troubleshooting and repairing the Printer &Plotter (DeskJet, LaserJet, DMP, Design Jet) and related issues.
  6. Responsible for installing software on the client computers as and when required.
  7. Responsible for maintaining records of all new machines installed movement of machines within the site, changes, and configuration of machines.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BSc CS

Associate L2 Desktop Support Engineer Resume

Objective : As an Associate L2 Desktop Support Engineer, maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals and documents, and maintains, upgrades or replaces hardware and software systems.

Skills : Documentation, Hardware Maintenance.

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Description :

  1. Responsible for tracking, diagnosing, and correcting faults.
  2. Responsible for identifying recurring problems, reporting trends to management, and recommending solutions or correction procedures.
  3. Initiated escalation process if required to resolve the problem.
  4. Provided support for mail clients and establish email connectivity.
  5. Responsible for providing support for problems regarding usage of software.
  6. Responsible for diagnosing / rectifying virus attacks by using Anti-Virus Software Tools.
  7. Responsible for providing feedback to the Customer on detection of new Virus.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Fresher
Education
Education
BSc CS

L2 Desktop Support Engineer Resume

Summary : As an L2 Desktop Support Engineer, plan and execute in-depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others.

Skills : Operating Systems Expertise, Software Support.

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Description :

  1. Responsible for providing support to users for Video conferencing / Audio Video meeting / Events / Projector.
  2. Assisted and did the needful as directed by UAIL IC as and when required.
  3. Troubleshot devices, networks, and other supporting systems for issues like connectivity problems, device malfunction, and data issues.
  4. Provided technical support to users, including troubleshooting hardware, software, and networking issues.
  5. Installed software and hardware for various applications and programs.
  6. Provided end-users with hands-on assistance and phone-based interactions to maintain high levels of customer satisfaction.
  7. Troubleshot and analyzed hardware and software technical tickets.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
BSc IT

L2 Desktop Support Engineer Resume

Objective : As an L2 Desktop Support Engineer, provide IT support (Single Point of Contact) including MAC-related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.

Skills : Networking Knowledge, Hardware Knowledge.

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Description :

  1. Implemented proactive solutions to improve system performance and reduce downtime.
  2. Responsible for executive support, including the advanced technological/executive needs of corporate customers.
  3. Identified, resolved, and escalated business issues as appropriate.
  4. Able to resolve break-fix problems and satisfy installation requests.
  5. Developed and maintained support Documentation.
  6. Provided reports to management regarding technical challenges found.
  7. Provided second-level desktop support to end-users, including troubleshooting hardware and software issues.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BSc IT

L2 Desktop Support Engineer Resume

Objective : As an L2 Desktop Support Engineer, collaborate with other IT teams to escalate critical issues and participate in projects that involve desktop infrastructure improvements.

Skills : Remote Support Tools, Security Knowledge.

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Description :

  1. Installed, configured, and maintained desktop systems and applications in alignment with company policies and procedures.
  2. Responded to service requests and incidents within established service level agreements (SLAs).
  3. Performed system upgrades, patches, and configurations to ensure optimal performance and security.
  4. Assisted in the planning and implementation of IT projects related to desktop infrastructure.
  5. Maintained accurate documentation of support activities, configurations, and procedures.
  6. Trained end-users on the proper use of hardware and software applications.
  7. Contributed to the overall success of the Dealing Room Support, ensuring specific individual goals, plans, and initiatives were executed/delivered in support of the team’s business strategies and objectives. 
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BSc IT

L2 Desktop Support Engineer Resume

Summary : As an L2 Desktop Support Engineer, stay current with technological advancements in desktop support and recommend innovative solutions to enhance efficiency and user experience.

Skills : Problem-solving and Time Management.

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Description :

  1. Monitored and reported on desktop support metrics to identify areas for improvement.
  2. Responsible to provide second level support for all desktop-related issues within the organization.
  3. Coordinated with engineers and user.
  4. Responsible to providing desk side support for local users and remote assistance for users.
  5. Monitored, tracked, and responded to customer satisfaction survey responses.
  6. Identified and learned appropriate software and hardware used and supported by the organization.
  7. Performed hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
BSc CS

L2 Desktop Support Engineer Resume

Summary : As an L2 Desktop Support Engineer, install, configure, and maintain desktop systems and peripherals, as well as assist end users with IT-related inquiries and requests.

Skills : Team Collaboration, User Training.

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Description :

  1. Fielded incoming help requests from end users via both telephone and work orders in a courteous manner.
  2. Documented all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  3. Built rapport and elicited problem details from help desk customers.
  4. Prioritized and scheduled problems and escalated problems (when required) to the appropriately experienced technician.
  5. Recorded, tracked, and documented the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
  6. Applied diagnostic utilities to aid in troubleshooting.
  7. Accessed software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
AD IT

L2 Desktop Support Engineer Resume

Summary : As an L2 Desktop Support Engineer, provided effective day-to-day end-user technical support to all the trade floor users on production systems including PCs, printers, applications, and trading phone systems.

Skills : Scripting and Automation, Vendor Interaction.

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Description :

  1. Managed and maintained the currency of all issues in a manner that provided high-quality support services to its users.
  2. Managed and provided technical support on any trading and market system including Refinitiv/ Thomson Reuters, Bloomberg, and EBS.
  3. Managed and was responsible for Refinitiv market data access and Bloomberg SID reporting for user billing.
  4. Managed and was responsible for trading phones and voice recording systems.
  5. Managed and was responsible for System asset ledger related to treasury system and system access.
  6. Liaised with second and third-level support when applicable and provided recommendations to management with regard to a resolution.
  7. Identified and escalated business and technical challenges.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
BSc CS