Lead Technical Consultant Resume Samples

Description :

1. Worked in a staff augmentation role as part of a client's J2EE team, developing both web service clients and producers that interfaced with an enterprise CRM trouble ticketing system.
2. Developed of JAX-RPC based web services and Siebel web services.
3. Developed web service client and producer code that involved extensive use of Java Reflection API to interact with Siebel "query-based" web services.
4. Developed custom build scripts enabling team to generate client stub code with consistent package naming conventions.
5. Served as liaison between Perficient Siebel development team and client J2EE team.
6. Performed investigation and research on development issues such as WS-Security and Axis web service logging mechanisms.
7. Handled the internal order management of telecommunication services for globally distributed FedEx locations.
8. Provided FedEx Corporate the ability to expedite, track and manage these services resulting in immense cost savings and decreased provisioning times.

Experience

10+ Years

Level

Senior

Education

B.S.

Description :

1. Presents project status in daily briefings to client project acceptance team.
2. Architects and implements company wide store development dashboard.
3. Responsible for dashboard has a real-time status indicator, alerts at both the store and task levels.
4. Develops data entry forms that drive the dashboard with task flow activity.
5. Designs and develops a relational database that dashboard runs off.
6. Uses iRise visualization software at the requirement gathering stage for rapid dashboard development.
7. Coaches and provides performance management for widely dispersed technical staff.

Experience

10+ Years

Level

Senior

Education

Master's

Description :

1. Implements includes sales and service cloud solutions for Sutter Health.
2. Integrates with Legacy system like Lawson, Epic and Health Rules using Informatica Cloud.
3. Communities are integrated with Google to capture the daily events and sessions to help business owners making marketing and business decisions.
4. Captures the leads and convert that into an opportunity to generate more revenue.
5. Reports tool helps business in many ways.
6. Makes the system more secure and ensures right people has access to right information.
7. Analyzes the requirements and map them into technical design.
8. Implements new changes/projects using force.com.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Provides exceptional customer service in a retail environment focusing on the customer experience.
2. Works with a team in a fast paced, ever-changing environment and adapts to changes in technology.
3. Provides support to customers on operational or maintenance aspects of equipment.
4. Performs in-house servicing and repair of company's wireless products.
5. Serves as customer contact on service related problems.
6. Diagnoses mechanical, hardware, software and systems failures, using established procedures.
7. Determines most cost-effective repair/resolution to minimize customer downtime.
8. Prepares reports for analysis of product failure trends and serviceability issues.
9. Acts as a Lead to Technical Consultants regarding processes and guidelines.

Experience

2-5 Years

Level

Junior

Education

Bachelor's

Description :

1. Directed productive sessions to identify technical / end-user requirements, analyze developmental strategies, define architectural parameters, and determine QA requirements / testing level.
2. Assessed application functionality requirements and developed technical design documentation.
3. Served as a technical liaison to system vendor transferring information about user interfaces or data sources and destinations facilitating clear communication to improve client satisfaction.
4. Orchestrated efforts of widely dispersed project team.
5. Led review and implementation of major food management / procurement tool for company with $1.2B in revenues.
6. Enhanced process for systems integration by designing / testing interfaces, reviewing / testing vendor-proposed changes, and providing steadfast support to centralized data sales warehouse.
7. Successfully designed / documented technical interface specifications for solution using XML and flat text.
8. Performed wide range of project management tasks; oversaw conversion / centralization of non-standard mission-critical UNIX- and Windows-based applications into standardized MS SQL and Informix databases.
9. Utilized MS Project monitor project progress.

Experience

5-7 Years

Level

Executive

Education

Master's

Description :

1. Managed solutions and distributes services providing support to end-users across WAN from a central data center with data and communication security.
2. Displayed a single page view of outstanding messages, items to be reviewed (Notes, Documents, Lab Results, and Rx Requests) and a list of scheduled patients.
3. Analyzed, designed, developed, tested, deployed of ASP Chart portal based on MVC Design pattern.
4. Prepared Estimate of project plan using MS Project 2000 and Gantt Project.
5. Responsible for ensured delivery of code in a timely fashion.
6. Reported to stakeholders with executive status updates and reports.
7. Simulated client environment and errors at offshore to debug issues.

Experience

7-10 Years

Level

Management

Education

B.S.

Description :

1. Relocated to Moen's corporate location with responsibility for the management and administration of the local area networks and production servers across all of Moen's US production locations.
2. Responsible for communication and interaction with key business process owners for IT projects within the manufacturing and distribution environments.
3. Insured global production systems availability metrics remain within required service levels.
4. Delivered senior-level technical support for all production systems globally.
5. Managed and administer Moen's global Exchange email systems.
6. Provided leadership and guidance to IT infrastructure teams across Moen's global enterprise.
7. Worked as part of the team that implemented manufacturing, sales and distribution operations in India.

Experience

2-5 Years

Level

Junior

Education

Bachelor's

Description :

1. Developed modules for HR, Payroll, Benefits, Enrollments, Career management, administration setup tools solutions for enterprise clients.
2. Implemented ING, CSFB, Sempra projects.
3. Maintained and supported client projects for Sempra, ING, IHG, Meredith, EMC, CarMax and CSFB.
4. Wrote technical specifications based on functional specifications and change requests.
5. Implemented the CarMax Ipay SSO project by using SAML technology.
6. Developed web interfaces using Struts, Java Servlet, JSP, JavaScript, JSP Tag Library, HTML.
7. Wrote SQL and database access object using JDBC APIs with oracle 8i backend.

Experience

5-7 Years

Level

Executive

Education

Master's

Description :

1. Managed the service and repair department of the largest store in the area, including: training, scheduling, escalations, auditing, and inventory management.
2. Triaged, troubleshoot, repaired, and replaced cell phones and other wireless devices within manufacturer specifications, while making sure that the customer is very satisfied.
3. Assisted other sales representatives with issues and escalations, making sure that customers are greeted and helped in a timely and organized manner.
4. Oversaw customer experience throughout a comprehensive rf deployment including macro and micro cells.
5. Worked closely with qa team to develop test scenarios and review test cases.
6. Maintained and troubleshooted a thin client terminal system for a retail store with minimal downtime.
7. Oversaw development of customer facing release notes, user guides, product videos and sales collateral.

Experience

10+ Years

Level

Senior

Education

Bachelor's

Description :

1. Engages with our customers to understand their structure and workflow in order to become a trusted advisor
2. Drives complex implementations while working side by side with the customers to meet their Social Media security and compliance requirements
3. Works with internal teams (e.g. engineering, sales, and product management) and external partners to ensure that customer requirements are well understood and tracked
4. Coordinates with multiple parties to ensure timely and satisfactory resolution to customer issues, and completion of projects
5. Drives high levels of customer satisfaction
6. Defines and documents the best practice techniques, processes, templates, and architectures for use by the greater field organization
7. Leverages previous experiences, share best practices, and facilitate creative solutions to unique challenges maximizing the value of our Digital Risk products

Experience

2-5 Years

Level

Junior

Education

Bachelors