Learning And Development Specialist Resume Samples
The job description is to train and develop specialists in planning, conducting and administering programs that will train employees and enhance their knowledge and skills. The Learning and Development Specialist Resume gives a list of various tasks and duties executed by these specialists – assessing training needs by conducting surveys, interviews, and consultations; designing and creating training manuals, course materials, and online learning modules; reviewing training materials from various vendors, delivering training to employees using various instructional techniques, selecting and assigning instructors to conduct training, and performing administrative tasks as needed.
A Learning and Development Specialist should possess the following specific attributes to get qualified for this occupation – ability to evaluate training programs, methods, and materials; strong interpersonal skills, ability to deliver presentations, public speaking skills, and training expertise. Specialists can come from a variety of educational backgrounds, but employers pick resumes that depict a Master-s degree in an instructional or human resource field.
Objective : Training and development specialists typically do the following: Assess training needs through surveys, interviews with employees.
Skills : Web-based tools, Technology, Proficient in Adobe Captivate.
Description :
Developed and implemented training programs for three hundred and fifty employee plywood plant.
Provided a standard methodology that verified employees had the right knowledge and/or skills prior to performing tasks.
Ensured employees were able to perform the tasks safely and in compliance with the law.
Provided a standard for documenting and tracking employee training.
Ensured employees could demonstrate compliance with corporate compliance standards and statutory regulations.
Positively contribute to the Cleveland Plywood Vision by improving new hire engagement and retention in the weeks following orientation.
Mentored operators, front line supervisors and leadership team in order to drive the plant vision and cultivate the team's virtues and talents.
Experience
2-5 Years
Level
Junior
Education
B.A
Learning and Development Specialist II Resume
Headline : Strong organizational and relationship development skills that result in successful project outcomes and employee satisfaction.
Skills : Microsoft Office, CRM, Instructional Design, Traning.
Description :
Trained, educated and continuously developed contact center employees with approved training programs to improve performance behaviors.
Facilitated allotted training programs, courses and modules to support technical and performance skill-based competencies to the operation.
Evaluated, monitored and reported findings.
Strategically executed and delivered structured training to technical and skill-based competencies of the contact centers' employees.
Targeted the audience included new and existing employees.
Assisted with the support of DCFS Academy, learning and development manager and subject matter experts in the design.
Certified in training delivery of DCFS Academy structured training programs.
Experience
5-7 Years
Level
Executive
Education
PHR Course
Learning and Development Specialist III Resume
Summary : Designed, wrote, and edited online courses in a learning management system (LMS) for annual compliance and regulation training based on company policies.
Introduced new hires to company culture, customer service standards, and required regulations and policies.
Evaluated the effectiveness of training programs and implemented ongoing improvements and updates as needed.
Scheduled and coordinated the attendance of employees for classroom training programs.
Maintained thorough and accurate training records for all staff.
Monitored employees' completions of annual mandatory regulations and compliance pieces of training.
Ensured the facility, materials, and training supplies were prepared and ready for use by deadline.
Evaluated CSR's to be sure agents uphold a high standard of quality customer care service.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts
Learning and Development Specialist/Analyst Resume
Headline : Learning and Development Specialist is an integral part of the Customer Success team. This role is responsible for creating, implementing, and executing a comprehensive training strategy for both internal and external customers.
Skills : Training & Development, Instructional Design, Team Building.
Description :
Developed a Learning Department from the ground up for the Prime Pantry site.
Selected, trained and evaluated more than 50+ process ambassadors and 8 train-the-trainers.
Created and edited the Standard Operating Procedure (SOPs) documents for various job processes and skills.
Developed a process specific to the CVG7 site that is now utilized in other sites.
Served as the Trainer on the Away Team for the OAK7 launch in California and the WRO3 launch in Poland.
Redeveloped a process to improve production times resulting in nearly 500k more customers served annually.
Evaluated current processes and recommend changes for improvement as well as lead the team to implement the changes.
Experience
5-7 Years
Level
Executive
Education
MA
Learning and Development Specialist/Representative Resume
Summary : Learning and Development Management Professional with extensive experience in management, training development and facilitation, sales, strategic planning, recruitment and selection.
Skills : Analytical Skills, Management.
Description :
Successful collaboration with content experts to grow and deliver training programs to meet the needs of various functions.
Coached management teams in optimizing competence development efforts in all functional areas.
Delivered Learning and Development initiatives and ensured successful implementation in locations for coworkers.
Worked closely with content experts to improve Food Safety standards, achieving adherence to standards.
Produced, implemented and updated functional training and development modules and programs.
Established and maximized key relationships with stakeholders across the global organization.
Optimized strategic function succession planning.
Experience
7-10 Years
Level
Management
Education
Criminal Justice
Learning and Development Specialist/Executive Resume
Headline : Dedicated leader with managing sales and organizational initiatives that drive performance improvement and enhance training logistics.
Facilitated skill, technical, management, and staff development training classes.
Provided expert oversight to all aspects of the agent on-boarding process encompassing attendance, comprehension level.
Directly supervised a team of agents including new hires.
Adeptly performed all aspects of the interview, onboarding, orientation, and payroll processes.
Stayed abreast of all human resources policies and procedures which included EEO, employee handbook, and attendance policies.
Leveraged technical skills in using existing software and tools for the improvement of quality metrics.
Conceptualized and formulated training materials and presentations for all learning dynamics.
Experience
5-7 Years
Level
Consultant
Education
Business
Sr. Learning and Development Specialist Resume
Summary : Learning and Development Specialist with a focus on content delivery, driving productivity improvement, and building customer service experts.
Skills : Microsoft Office Suite, Published Author, Educator.
Description :
Participated in the departments strategic planning meetings Maintained the tuition assistance budget and program.
Maintained the leadership program Assisted in developing the employee VTO (Volunteer Time Off) program.
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Coordinated ongoing technical training and personal development classes for staff members.
Conducted orientation sessions and organized on-the-job training for new hires.
Developed surveys to identify training needs based on projected production processes and changes.
Organized and edited training manuals, multimedia visual aids and other educational materials.
Delivered a wide variety of courses Selected and assigned instructors to conduct specific training programs.
Experience
10+ Years
Level
Senior
Education
Human Resource
Asst. Learning and Development Specialist Resume
Objective : A versatile and results-driven organizational learning and development leader with demonstrated experience in all facets of business process.
Skills : Instructional Design, User Productivity Kit, Management.
Description :
Created, reviewed, and approved global processes and procedures.
Oversaw new products and services integration training activities.
Managed global training specialists in Argentina, Belgium, Denmark, India, Italy, Hungary, and Malaysia.
Created the global training strategy and modified training initiatives based upon client requirements.
Designed role-based curricula and course designs. Served as a global training lead for a client account.
Designed and managed deployment of instructor-led and web-based end-user training for the suite of applications to end-users.
Developed self-paced, web-based training, course evaluations, and performance support materials.
Experience
2-5 Years
Level
Junior
Education
B.A
Lead Learning and Development Specialist Resume
Headline : Experience developing and implementing an extensive range of learning solutions including: technical documentation, context-based online help, e-Learning modules, instructor-led courses.
Specifically supported AL Division for training, compliance and leadership development.
Led successful nationwide transition from 6 Regional Training Campuses to 1 National Training Center in Dallas, TX.
Increased company receivables through the creation & implementation of Medicaid Protocol Manual.
Created Wellness Onboarding Workbook which enhanced new hire training & increased retention.
Utilized Company LMS to assure compliance with Company & State training requirements.
Created topical training programs to improve and maintain employee job skills.
Traveled frequently; including quarterly travel to Oregon to lead Home Office Onboarding Program.
Experience
5-7 Years
Level
Executive
Education
Communication
Associate Learning and Development Specialist Resume
Objective : Monitor and evaluate training programs to ensure they are current and effective. Select and assign instructors or vendors to conduct training.
Responsible for conducted training and develop programs assesing individual and department performances.
Created training materials based on department processes, work instructions, and standards.
Conducted training for new and current teammates to maintain and improve skill development.
Maintained and update current work instructions and process maps in MasterControl.
Developed a new training curriculum utilizing work instructions, process maps, and other visual materials.
Maintained technical knowledge and provide assistance to production teammates, supervisors, and managers.
Submitted Technical Support request for equipment related issues.
Experience
2-5 Years
Level
Junior
Education
BS
Learning and Development Specialist Resume
Headline : Seeking a position where can utilize excellent communication, organizational, and detailed oriented skills in overseeing new initiatives, as well as managing the implementation of them.
Skills : Leadership, Team Building.
Description :
Provided initial & on-going training to call center Agents.
Researched and developed training materials for continuing education of Agents.
Provided assistance to IT department to update/upgrade online training materials.
Provided guidance and support to call center Agents and Managers.
Provided counseling and payment alternatives for delinquent borrowers.
Approved and/or application of deferments and forbearances.
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