The Manager of Client Services undertakes responsibility for handling and resolving client queries; drafting strategies for enhancing customer services and training client services staff. Major job duties and responsibilities are seen on the Manager Of Client Services Resume include the following – maintaining business relationships with old clients; bring new clients; developing an effective platform for staffs and clients; developing surveys and capturing client information, monitoring and measuring client satisfaction; participating in marketing campaigns, and conducting customer service workshops and presentations.
The most sought-after skills for the post include the following – excellent and active listening skills, good presentation abilities, politeness and tact; the ability to function in a high-pressure environment; knowledge of providing timely solutions to client’s problems; and solid experience in developing marketing and sales strategies. A Business degree or a related qualification is commonly seen on resumes.
Summary : Professional career has been very customer centric. Built and maintained long-term, positive client relationships at all of previous jobs. Created and implemented processes for product development and managed teams of people which led to lucrative outcomes. I'm flexible with day-to-day job requirements and able to evolve with the ever-changing work environment.
Skills : Account Management, Business Development, Project Management, Problem Solving.
Responsible for generating revenue by renting studio space, transmission tower space, and stock footage licensing.
Tasked with managing the Distribution Department which entailed managing the Shop WQED retail store, website, purchase ordering, vendor relationships, etc.
Required to create and implement effective and efficient processes.
Managed various groups of people based on the type of project.
Created and maintained positive relationships with WQED clients, including everyone from independent TV producers to corporate special event planners.
Managed client rentals from start to finish which entailed meeting potential clients, preparing facility rental agreements and budget estimates.
Communicated with engineering and studio staff regarding the technical and personnel requirements for each project, and then acting as liaison on the day of the rental.
Bachelors Of Fine Arts
Sr. Manager Of Client Services Resume
Summary : To obtain a management position that will enable to use strong organizational skills, technical background, and work ethics in a position where teamwork, dedication, and loyalty are essential.
Skills : Microsoft Windows, Management Experience, Exchange Server, Microsoft Office Suite, Active Directory.
Managed Desktop support team of 11 members in MN region, Printer contracts and support, Hardware procure and asset distribution.
Hired staff to facilitate requirements and assisted in the transition.
Distributed approximately 50 laptops and printers per month throughout United States.
Worked with project team to deploy new warehouse distribution center with aggressive timelines to build out workstation and printer requirements.
Worked with staff to developed consistent processes and workflows for team members to ensure Service Levels are met with the business.
Reviewed printing needs based on business requirements and volume to consolidate and standardize for our Plymouth facilities.
Responsible for developing and implementing marketing call strategies by contacting prospective Hiring Managers and HR Directors to verify that they .
Management Information Systems
Jr. Manager Of Client Services Resume
Objective : A challenging and rewarding position utilizing successful experience in sales and customer service while providing personal and professional growth opportunities.
Managed daily operation of the customer service representatives, project managers, graphic designers, and list specialist.
Developed and oversaw Customer Service policies and procedures to improve customer satisfaction.
Recruited, interviewed, hired, and trained sales and client service department.
Ensured a positive customer experience.
Conducted regular quality control checks.
Managed customer inquiries and complaints.
Worked in conjunction with other department directors to develop overall company success and growth strategies.
Managed enterprise level customer direct mail campaigns with high volumes.
Manager Of Client Services III Resume
Summary : Print Professional with 15 years of experience seeking management role in industry by utilizing expertise in customer management and satisfaction. Eager to contribute knowledge of offset print applications as well as learn, help develop and market latest digital print applications for benefit of company.
Generated sales and established relationships with new customers.
Maintained relationships with existing customers and vendors.
Arranged meetings and schedules with customers for on-press approvals.
Interacted with customer throughout the production process to assure requested delivery requirements.
Responsible for initial contact with customer to establish specifications for subsequent print orders.
Generated price quotations based on supplied specifications utilizing Printsmith Estimation software.
Approvaled and prepared of customer purchase orders for order entry.
Bachelors Of Arts
Manager Of Client Services II Resume
Summary : Professional Profile: Energetic and Motivational educational professional with over 14 years of education, Client Services, Project Managing, and Department Management experience. Eager to obtain a position that will afford me the opportunity to apply knowledge and skills of curriculum design, administration, teaching, corporate coaching and training to meet the company's mission and vision. Holds a current fingerprint clearance card.
Assisted in all Social Networking, Marketing and Promotions.
Published all and update all Listings company-wide.
Consistently met or exceeded the fiscal revenue budget.
Developed and executed a facility marketing plan to generate new rental business for WQED utilizing online, directed media, trade publications and social media advertising.
Managed a twelve series free educational seminar resource for public forums, scheduling and preparation of all educational materials.
Created over 2,000 new leads, generating over 50 new investment accounts and 300 new tax preparation clients.
Analyzed current marketing plans and advise clients of sales trends.
Manager Of Client Services I Resume
Headline : Analyze current marketing plans and advise clients of sales trends, Responsible for customer retention and satisfaction, Defined goals and processes to improve ability to deliver service to customers.
Successfully met maintenance renewal goals every quarter.
Renewaled revenue grew from $12 million to $40 million.
Managed and controlled expenses of a multi-million dollar budget.
Worked with strategic customers to ensure high level of satisfaction and customer retention by interacting with the appropriate departments.
Introduced team to quarterly goals which included incentive compensation.
Partnered with the office staffing coordinators to maintain appropriate staffing levels in accordance with business needs.
Functioned as primary liaison to customers and ensured a consistently positive customer experience.
Assistant Manager Of Client Services Resume
Headline : An accomplished information systems professional with experience in the design, implementation and support of a cloud-based SalesForce.com CRM. Proven track record of increasing user adoption of SalesForce.com and improving business processes through process refinement, change management and user acceptance.
Skills : CRM And SalesForce.com Design, Development And Implementation, Resource Allocation Of Staff.
Reported to the Director of Strategic Services Responsible for managing both the day-to-day operations of the Client Services Team and IS Help Desk as well as the long-term development of enterprise IT applications and projects.
Refined existing and established new project management processes streamlining requirements, request, and change management in particular.
Set up an enterprise portfolio project management system.
Improved business processes and client-side innovation through development and automation within SaaS force.com platform and SalesForce.com.
Increased Help Desk efficiency, capacity, and customer satisfaction of a customer base including 300+ local employees, 95 domestic mobile users, 200+ users internationally, and 900+ systems in total.
Directed the development of a POS order entry system on SalesForce.com including bi-directional integration with JD Edwards greatly improving the speed of order entry over the phone.
Managed the employee customer support of a communications migration from Exchange Server to Google Apps for over 600 users.
Designed new SLA Policies for all help desk supported systems and applications, including laptops, mobile phones, and iPads.
BFA In Music
Associate Manager Of Client Services Resume
Headline : Cultivated and managed client relationships and accounts - Event planning and facilitation - Present Creative strategies in implementation of new .
Skills : CRM And SalesForce.com Design, Development And Implementation, Resource Allocation Of Staff.
Trained incoming Managers of Client Services and Physician Advisors Quality Assurance of daily, weekly, and monthly reports Quality review of Physician .
Provided support to a physician advisor team and clients by coordinating with the executive, implementation, account management and clinical support .
Established performance goals and evaluate performance to recommend personnel actions.
Hired all staff, brought in all clients, performed home assessments, met with all state health afliations to generate more business, made daily .
Trained and maintained observance of caregivers every month.
Used Leadership, knowledge of the business, marketing, multitasking.
Responsible for being the Grounds Salesman and Manager of Client Services Coordinated meetings with new clients Updated company website and .
BFA In Music
Assistant Manager Of Client Services I Resume
Summary : Seasoned, energetic professional with a proven history of motivating others to meet aggressive goals. Strong leadership skills and strengths in analyzing data to implement new processes and procedures while ensuring customer satisfaction. Ability to work well with all levels of people.
Skills : MSO, Payroll, AR, AP Systems, Journal Entries, Quickbooks.
Greeted customers and their pets as they come in, answer questions they might have Answer phone in outgoing/polite manner Set up client folders, put .
Assisted groomer/bathers with bathing and drying dogs.
Conducted regular analysis of physician team performance and making recommendations for process improvement Promotes self-service, particularly by .
Responsible for building our client base throughout the general public and managing our existing consumers.
Instructed individuals on basic internet skills as well as specific website user abilities.
Assisted in populating the website information using basic HTML coding.
Created and maintained database and ensured the delivery of premium service to 500+ investment clients.
Bachelor Of Science
Manager Of Client Services Resume
Summary : Project Manager responsible for managing staff and has ultimate accountability for strategic client relationship management, managing client expectations, developing client solutions, and ensuring that the work performed meets or exceeds contract and service level obligations.
Skills : Microsoft Office, Customer Service , Typing, Shipping And Receiving, Experience With Mac & PC Computers, Cashier, Mulit-tasking, Fast Learner.
Responsible for the daily operation of the company's Client Services and Project Management Departments.
Managed the day-to-day operations within the company call center.
Advised upper management on product development issues arising from product problems identified through technical support calls with customers.
Extensively interacted with developers/technicians and management on IT Operations issues effecting customers' day-to-day Data Operations.
Established ongoing relationships with key strategic clients, which assisted in identifying up-sale opportunities from within the client base.
Determined supplier strategy, negotiated contracts and organized purchasing and procurement for IT and Sales Departments.
Provided project management for the duration of multiple IT projects from pre-sale meetings all the way through development and deployment.