A Lead Counter is a person who acts as the first point of contact for customers who visit the food and entertainment industry. A well-drafted Lead Counter Resume gives a list of the following core duties and responsibilities – taking customer’s food orders or tickets; providing quick service, answering the questions of the customers about the menu or the product; cleaning the store, resolving customer problems; keeping stock of supplies to avoid a shortage, providing assistance to other staff members; training new hires; and managing the cash drawer at regular intervals.
To act as the face of the company, the candidate should possess the following abilities and skills – high level of customer service skills; cashiering skills, proficiency in memorizing product and menu information; conflict management skills; and knowledge of POS systems. This role typically doesn’t require formal education beyond a high school diploma or GED.
Objective : Dynamic customer service professional with two years of experience as a Lead Counter, adept at enhancing team performance and driving sales. Proven ability to foster customer loyalty through exceptional service and effective communication. Committed to optimizing operational efficiency and exceeding sales targets while leading a dedicated team.
Skills : Team Leadership, Data Entry And Management, Customer Engagement, Conflict Resolution
Description :
Welcomed customers and assessed their needs to provide tailored service.
Effectively communicated product features and benefits, enhancing customer knowledge.
Earned trust as a key holder, managing store openings and closings responsibly.
Assisted customers both in-person and via phone, ensuring prompt service.
Coordinated with vendors on product availability and special orders.
Delivered exceptional customer experiences, fostering loyalty and repeat business.
Recommended products based on customer preferences, boosting sales.
Experience
0-2 Years
Level
Entry Level
Education
A.S. in BA
Lead Counter Specialist Resume
Headline : With 7 years of customer service and leadership experience, I excel in enhancing team dynamics and driving sales in fast-paced environments. My expertise lies in building customer loyalty through exceptional service and strategic communication. I am dedicated to optimizing operational processes and consistently exceeding performance targets as a Lead Counter Specialist.
Managed daily counter operations, ensuring a seamless customer experience and adherence to service standards.
Educated customers about products and promotions, leading to increased sales and customer satisfaction.
Collaborated with sales and marketing teams to execute promotional strategies effectively.
Maintained a clean and organized workspace to enhance operational efficiency.
Handled customer inquiries and resolved issues promptly, fostering a positive environment.
Conducted training for new employees on customer service best practices and operational procedures.
Monitored inventory levels and coordinated with suppliers to ensure product availability.
Experience
5-7 Years
Level
Senior
Education
B.S. in BA
Lead Counter Resume
Objective : Results-oriented Lead Counter with two years of experience driving team success and enhancing customer satisfaction. Skilled in implementing effective sales strategies and fostering a collaborative work environment. Proven track record in optimizing operations and surpassing sales goals through exemplary service and leadership.
Guided team members to meet and exceed monthly sales targets through effective coaching.
Facilitated weekly meetings to identify areas for improving customer experience.
Developed expertise in customer service within a high-paced retail environment.
Implemented policies and procedures to enhance team productivity and morale.
Assigned and monitored tasks to ensure adherence to operational standards.
Acquired advanced knowledge of food safety and sanitation practices.
Mentored and trained new associates in financial and operational protocols.
Experience
0-2 Years
Level
Junior
Education
AAS Business
Lead Counter Coordinator Resume
Objective : Accomplished Lead Counter Coordinator with two years of experience in driving team performance and enhancing customer experiences. Skilled in operational management, conflict resolution, and fostering a positive work environment. Dedicated to achieving sales targets and optimizing service delivery while leading a motivated team to success.
Skills : Attention To Detail, Scheduling, Operational Management, Performance Evaluation, Time Management, Communication Skills
Description :
Created a positive work environment that enhanced team morale and guest satisfaction.
Delivered exceptional customer service by ensuring compliance with safety and quality standards.
Managed food preparation while maintaining high standards of cleanliness and organization.
Performed administrative tasks including inventory tracking and daily reporting.
Assisted with cash register operations and multi-line phone management.
Trained new staff on operational procedures and customer service best practices.
Experience
0-2 Years
Level
Entry Level
Education
A.A.S.
Lead Counter Resume
Objective : Accomplished Lead Counter with over 5 years of experience optimizing operations and enhancing customer satisfaction. Expert in training teams to deliver exceptional service while driving sales growth. Proven ability to resolve conflicts and streamline processes, resulting in improved efficiency and customer loyalty.
Skills : Transaction Management, Sales Strategy, Point Of Sale (pos) Systems, Technical Proficiency, Market Research, Promotional Strategies
Description :
Managed all financial transactions and ensured accuracy in cash handling.
Collaborated with team members to enhance customer service delivery.
Trained new staff on operational procedures and customer engagement techniques.
Resolved customer inquiries and complaints both in-person and via phone.
Balanced multiple customer requests in a high-volume retail environment.
Maintained a clean and organized workspace to enhance customer experience.
Prepared food items according to health and safety standards.
Experience
2-5 Years
Level
Management
Education
AAS
Lead Counter Supervisor Resume
Headline : Proficient Lead Counter Supervisor with 7 years of experience in optimizing operations and elevating customer satisfaction. Skilled in training and leading teams to excel in high-pressure environments while consistently achieving sales goals. Passionate about enhancing service delivery and streamlining processes, I drive team success and foster a culture of loyalty and excellence.
Skills : Problem Solving, Training & Development, Data Entry, Inventory Management
Description :
Oversaw daily operations, ensuring compliance with company policies and customer satisfaction.
Trained and developed kitchen staff on equipment usage and food safety protocols.
Conducted regular inventory checks, managing stock levels and minimizing waste.
Analyzed sales reports to identify trends and enhance product offerings.
Maintained cash handling procedures, ensuring accuracy in financial transactions.
Promoted a positive and efficient work environment through effective team communication.
Coordinated food orders, ensuring quality and freshness of all menu items.
Experience
5-7 Years
Level
Management
Education
B.S. in Bus. Mgt.
Lead Counter Resume
Objective : Accomplished Lead Counter with over 5 years of experience in optimizing customer interactions and driving team performance. Proven expertise in developing effective sales strategies, fostering customer loyalty, and enhancing operational efficiency. Committed to leading teams to exceed sales targets while maintaining high standards of service excellence.
Provided exceptional customer service, ensuring quality food and a positive dining experience.
Supervised daily operations of the counter, ensuring efficient service and customer satisfaction.
Oversaw the opening and closing of the restaurant, including cash handling and bank deposits.
Maintained compliance with food safety standards and cleanliness protocols.
Conducted inventory management to optimize stock levels and reduce waste.
Implemented training programs for new hires to ensure service excellence.
Analyzed sales data to develop strategies for improving revenue.
Experience
2-5 Years
Level
Management
Education
B.S. Business Mgmt.
Lead Counter Technician Resume
Objective : Dedicated Lead Counter Technician with two years of hands-on experience in optimizing customer interactions and enhancing team productivity. Known for implementing efficient operational processes and delivering exceptional service that drives sales growth. Passionate about fostering a positive customer experience and leading teams to exceed performance metrics.
Monitored staff performance, providing feedback and conducting performance reviews.
Executed store opening and closing duties, maintaining compliance with company protocols.
Processed various payment methods, ensuring efficient transaction flow.
Provided outstanding customer service, addressing inquiries and resolving issues promptly.
Restocked and organized inventory, ensuring product availability and presentation.
Implemented stock rotation practices to minimize waste and ensure freshness.
Trained new staff on operational processes and customer service standards.
Experience
0-2 Years
Level
Entry Level
Education
AAS
Lead Counter Resume
Summary : Accomplished Lead Counter with 10 years of experience in elevating operational standards and enhancing team performance. Expert in driving sales through strategic customer engagement and efficient process management. Committed to fostering a collaborative work environment that prioritizes exceptional service and consistently exceeds performance metrics.
Managed cash drawers, ensuring accurate balancing and reporting.
Led a team of 10 employees, enhancing productivity and performance.
Supervised the final stages of laundry processing, maintaining accurate logs and manifests.
Executed food service activities in compliance with operational standards.
Coordinated food orders, inventory management, and training for new hires.
Executed store opening and closing procedures, including cash handling and bank deposits.
Oversaw employee scheduling and performance management.
Experience
10+ Years
Level
Executive
Education
B.S. in Bus. Mgmt.
Lead Counter Resume
Objective : Accomplished Lead Counter with two years of experience in optimizing team efficiency and enhancing customer engagement. Expertise in implementing effective sales initiatives and fostering a collaborative environment. Committed to driving results through exceptional service and strategic inventory management while leading a motivated team to achieve and surpass sales objectives.
Skills : Data Analysis And Reporting, Cash Management And Reconciliation, Training Staff, Cash Handling, Product Knowledge
Description :
Ensured compliance with cleanliness and sanitation standards to enhance customer experience.
Effectively handled guest complaints to ensure swift resolution and satisfaction.
Delivered friendly and attentive service, contributing to a welcoming atmosphere.
Supported team members to maximize efficiency and service quality.
Promoted new beverage items and specials, driving sales growth.
Managed store operations, including cash handling, food prep, and inventory oversight.
Supervised customer service operations, ensuring optimal team performance in the absence of management.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
