A Service Support Technician is referred to as a field service technician and is responsible for providing different services, depending on the area of expertise, detecting problems, and making repairs. The job duties vary based on the type of facility, however, the following common duties are listed on the Service Support Technician Resume– answering telephone inquiries, assisting clients, installing and testing products, equipment, and machinery; and providing instructions to customers; using diagnostic tools to identify issues, fixing defective or broken products, servicing heavy equipment, such as factory machines, and maintaining technical and mechanical skills.
Those seeking to make a career in this role must mention on the resume the following skills – the ability to work independently, excellent customer service skills, the ability to diagnose and solve problems based on customers’ non-technical descriptions, strong working knowledge of tools and equipment, and high level of physical fitness. The only required education includes a high school diploma and a technical certificate or associate’s degree.
Objective : Seeking a job opportunity as a Service Support Technician A very detail-oriented and perfection-driven individual. A proven professional with significant experience as a Computer Systems Engineer proficient in supporting, administering, and resolving system issues across multiple business units. WINDOWS server ver.
Skills : MOSAIC, /ACD/CTI/IVR, Einstein, Sales/MS Word/XP, FDR, HOGAN .CPS, TMS, On base, Med Connect Rush Systems, Emerald/In Contact, Power Point/Adobe, BCDMS, SOTA, RIGHT FAX, Citrix, Net Native Right Now CX,CMS, Xact Analysis, Focus, Central, BCS, AVYAH, Excel, Great Plans, Oracle, Patient Plus.
Description :
Supported of Farmers Insurance, Washington Mutual and Aventis Pharmaceuticals.
Helped desk on site team lead for Farmers Insurance.
Responsible for daily ticket distribution, proper resource management, call updates and closure.
Frequently called upon to respond to National escalation issues.
Required me to leave Farmers with little or no advanced notice while maintaining day to day operations remotely.
Cored project team lead member: National contract with Washington Mutual.
Upgraded existing networks, Pc's and migration of client data
Experience
2-5 Years
Level
Junior
Education
GED
Service Support Technician Resume
Summary : Over 15 years of experience in various backgrounds. Detail oriented, excellent at multi-tasking with the awareness to prioritize. Able to manage workload coupled with being a resourceful team player. Self-starter, a quick learner, excellent communicator; friendly, loves to smile, personable and deliver superior customer service.
Coordinated constant clean up in kitchen and dining room.
Ensured floors are uncluttered, clean and safe.
Ensured that beverage counter and food serving areas are constantly clean.
Assisted in keeping camp clean and uncluttered.
Experience
10+ Years
Level
Senior
Education
Associate In Business Administration
Service Support Technician Resume
Summary : Analytical, detail oriented, and goal driven individual seeking position as a Business Operations/Admin in area of logistics and supply management. I am a visionary, confident and optimistic towards the successful accomplishment of all job related goals.
Skills : Computer Skills, Computer Literate, Cooking, Warehouse, Word.
Description :
Prepared orders by processing requests and supply orders.
Pulled materials; packed boxes; placed orders in delivery area Completes deliveries by driving truck or van to and from vendors.
Maintained truck or van by completing preventive maintenance requirements; arranging for repairs.
Maintained inventory controls by collecting stock location orders and printing requests.
Maintained quality service by following organization standards.
Maintained a safe and cleaned work environment by keeping shelves, pallet area, and workstations neat.
Maintained clean shipping supply area; complying with procedures, rules, and regulations.
Experience
7-10 Years
Level
Management
Education
BS
Service Support Technician Resume
Headline : As a Service Support Technician, responsible for Performing technical service work in the field in a safe, efficient, capable manner that meets or exceeds customer expectations, Initially focusing will be on Steam equipment followed by Thermal Fluid heaters, Obtaining the needed training and knowledge base to maintain the ability to conduct service fieldwork on assigned equipment and controls.
Skills : Microsoft Office, Tax Management.
Description :
Provided support service to the end-users and Partners Manage user accounts and permission in Active Directory Whitelist and blacklist email domains in Proofpoint.
Implemented Duo 2-Factor authentication to the firm.
Ensured that computers are encrypted with McAfee Encryption and performed encryption recovery when necessary.
Identified and removed infected computers from the network and perform full virus/malware scans.
Provided support for tax and accounting software; Global, ProSystem fx Engagement, GoFileRoom, and Maconomy.
Troubleshoot, resolved, and documented Tier I application incidents and problems in the ticketing system.
Installed network printers and assist with maintenance.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Human Service
Service Support Technician Resume
Objective : To obtain a Service Support Technician, responsible for performing the necessary work to properly prepare for field jobs including review of NB files, previous service reports, site readiness, and more, Completing all required documentation and communication associated with the service work and continually improving quality efforts, Efficiently performing value-added functions when not traveling in the areas of manufacturing, technical phone support, quality, and continuous improvements efforts.
Skills : Microsoft Office, Outlook, Scheduling, Project Manager.
Description :
Cleaned and buffed tile floors using industrial cleaning equipment.
Removed waste paper and other trash from the premises to the designated area.
Changed bed linens and collected soiled linens for cleaning.
Disinfected bathrooms to keep them sanitary and clean.
Returned emptied garbage receptacles to their proper locations.
Cleaned walls, windows, shades, and curtains.
Used chemicals and other cleaning equipment in a proper, safe and responsible manner Stocked and maintained cleanliness of stations.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Service Support Technician Resume
Objective : To obtain a Service Support Technician position in a leading information technology group that utilizes my skills as a consistent troubleshooter with great attention to detail.
Skills : Training Delivery Methods: Instructor-Led Training.
Description :
Provided level I and II lines of information and support for all requests directed to the IT dept.
Provided support for the firm's proprietary accounting applications.
Assisted off-site user's in connecting to network - VPN troubleshooting.
Created, added new and/or existing employees to the firm's BlackBerry Enterprise Server.
Imaged of company machines via Norton Ghost Connecting employee's mobile and hand-held devices to company email - smartphones, blackberry, Apple devices Modification of user e-mail- flow, redirection, ActiveSync, and inbox properties via Microsoft Exchange Server 2007 Management Console Logging into Microsoft Server Terminals 2003/2008 when needed to access specific installed software's per administration purposes.
Exhibited workplace behaviors that are in line with TMH Mission Statement and Values Utilize AIDET (Acknowledge, Introduce, Duration, Explanation, and Thanks) to achieve patient satisfaction.
Provided IT support for Marcum Microcap Conference.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Human Service
Service Support Technician Resume
Headline : A level-headed person who remains calm and effective in extremely difficult and stressful situations. Strong belief in the importance of companionship and support in inpatient care and/or any person's care. I am always punctual and have a highly effective communication style. I also have a very positive and humble attitude at all times within the workplace.
Skills : Team Structure, Flexibility, Dependability, Self-starter, Verbal Communication, Courtesy, And Honesty, Making Decisions And Solving Problems Efficiently, Plan, Organize And Prioritize, Possess A Good Attitude, Obtaining And Processing Information, Self-motivated.
Description :
Remotely supported sales associates with procedural duties for POS, phone, sound & surveillance systems.
Used PeopleSoft to verify personnel information & issue new security codes.
Reset & unlocked passwords in Active Directory.
Initiated software updates for the in-store customer ordering system.
Scheduled repairs with various vendors via email throughout North America.
Setup back-office & storefront printers via remote access.
Installed, programmed, and troubleshoot diagnostic software and mechanical automotive equipment for service departments.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Human Service
Service Support Technician Resume
Headline : Service Support Technician with 6 years of experience in Executing basic and advanced diagnostic and repair work on all aspects of Tesla product line, Working independently and as a team to drive maximum repair efficiency, Providing feedback to Tesla design and engineering teams directly to enable continuous improvement of repair procedures and products.
Skills : Problem Solving, Strategizing, Management, Book Keeping.
Description :
Supported technician is to show care for patients and families by making sure all rooms, areas, bathrooms, and surfaces are cleaned, sanitized, and replenished with supplies in a neat and timely fashion.
Worked in EVS in the emergency room and even in ths main house has made me witness to the aftermath of numerous tragedies from car accidents to cancer patients.
Taught me Skills Used Working here requires many skills.
Able to clean or sanitize a patient room or restroom I also have to be friendly, talkative, sympathetic, and caring.
Serviced, cleaned, or supplied restrooms.
Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming.
Delivered lifts, tire machines, oil pumps brake lathes, diagnostic machines, computers to dealerships for installation and programming.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Human Service
Service Support Technician Resume
Summary : Service Support Technician is responsible for performing challenging tasks efficiently and effectively, Anticipating problems and taking corrective action prior to completing the task, Setting challenging objectives, and working against self-defined standards of excellence to continually improve personal performance.
Skills : Inventory Management, Microsoft Word, And Excel.
Description :
Provided customer support to customers with training on the operation and preventative maintenance of their equipment.
Improved new-hire performance by updating and facilitating courses on Phone Procedures and Customer Service to include hands-on simulations.
Completed reports by entering the required information.
Maintained technical knowledge by attending educational workshops; reviewing publications.
Contributed to team effort by accomplishing related results as needed.
Completed orders from steam tables, placed food on plates and served customers at tables or counters.
Grilled and garnish hamburgers or other meats such as steaks and chops.
Experience
10+ Years
Level
Senior
Education
MS
Service Support Technician Resume
Headline : Highly capable Service Support Technician professional offering advanced levels of experience in the customer service relm. My objective is to obtain a challenging and rewarding position with a reputable company in which I can utilize my analytical, technical, academic background, work experience as well as interpersonal skills to contribute to the success of the company.
Skills : Microsoft Word, Excel, Powerpoint, Access And Outlook; Multi-line Phone, Copier, Fax, Scanning Software, 45 Wpm Typing Speed.
Description :
Maintained a high standard of housekeeping quality in patient rooms, ancillary areas, offices, departments, public areas and other facility rooms via.
Provided support to service centers answering installation and technical issues.
Received calls and emails internally and externally providing technical assistance. 90% external/10% internal.
Provided administrative support for services center troubleshooting and internal departments for technical expertise, log analysis, data review, etc.
Documented of service center inquiries onto Intoxalock system of record.
Provided exceptional customer service and the best possible experience when communicating with our service internal departments.
Experienced with problem solving using critical thinking and conflict resolution/de-escalation.
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