Provisioning Specialist Resume Samples

A Provisioning Specialist is a telecommunication expert who undertakes the job of overseeing the automation process and provides services for installing and fixing wires and bandwidth. While the job duties may vary from company to company, the Provisioning Specialist Resume indicates certain core tasks and duties – examining work orders and identifying necessary parts and equipment; tracking and stocking existing parts and documentation; performing data entry to record supplies and jobs, and working with technical personnel to troubleshoot tickets and address issues quickly.

The nature of the work demands the following skills and abilities from the job applicants – expertise in conducting tests for order managers; and subscriber provisioning; maintaining rating and billing system; fullest knowledge of services fulfillment and the provisioning rules of 3G and 4G networks; and experience using Data Science to prevent fraud or revenue losses. An electronics and telecommunications degree is commonplace among job applicants.

 

Provisioning Specialist Resume example

Provisioning Specialist Resume

Summary : IT Security Specialist and Network engineer with over 12 years of experience in a Call Center and Telecommunications environment seeking an IT Security Specialist Help Desk Support position. Offering extensive experience in implementation of anti-hacking policies, expertise in spam and malware detection and great skills in using appropriate network security techniques.

Skills : IT Certifications Including CompTIA Network+ And Security+.

Description :

    1. Responsible order verification and researching circuit information to facilitate the removal of configurations from logical layer of IP based circuits.
    2. Executed proper removal of network elements while avoiding an out of service condition for multiple customers.
    3. Maintained 100% service level agreements for circuit disconnect defined by management.
    4. Performed Cisco router clean up by removing IP network serial port, static routes, VRF forwarding, and frame relay routes to insure a proper disconnect.
    5. Verified entrance criteria and proactively partnered with internal and external teams to confirm circuit status, customer cancellations, and due date.
    6. Performed troubleshooting and maintenance on network systems to establish continuous traffic flow.
    7. Used established tracking system to log requests, monitor progress, track problems and identify patterns of failure to increase network availability and customer satisfaction.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate Program


Sr. Provisioning Specialist Resume

Summary : Senior Billing Specialist with over multitude of experience in application development, in the areas like Amdocs Tools, Web, Internet, Intranet technology, Middleware, Distributed Client, Server systems (CORBA) and database environments using procedural, object-oriented techniques, Enterprise application integration (EAI).

Skills : Typing, Administrative Clerk.

Description :

    1. Provided production support for Magic and Martens.
    2. Worked on conversion related data issues.
    3. Worked on code fixes related to MOI calls.
    4. Worked on issues of signing off tasks in martens and related batch job.
    5. Worked on address validation for the addresses in Martens with Code1 and Ensemble.
    6. Supported defect fixes and IR resolution usually in relation with ensemble interface.
    7. Implemented documentation based on current business rules for interaction between Ericsson and all Cable Partners through Microsoft power point and Visio presentations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
M. S. In Software Systems


Jr. Provisioning Specialist Resume

Objective : To secure a long term position in any stable growing Technological industry, utilizing an advanced technical and communication skills, abilities and experience with the team. IT Admin Skills Over 5 years experience in installs and configuration of Microsoft operating systems applications. Over 7 years of strong Computer and Communication skills and customer Desktop support. Military minded with attention to detail, time management and decision-making skills.

Skills : Networking, Data Management, Data Warehousing, IT Management, SQL, Sharepoint, Scheduling.

Description :

    1. Advanced proficiency in troubleshooting TV, Computers, DVD players and Servers Excellent time management, organizational skills, and communication skills.
    2. Regularly evaluate and maintain performance of network, servers and enterprise applications.
    3. Developed a Run Book for each of company's mission critical enterprise applications.
    4. Designed and implemented client's disaster recovery plan.
    5. Implemented proactive infrastructure monitoring and notification.
    6. Summarized and analyzed records and results and utilized information to prepare reports and studies.
    7. Coordinated customer facility installation with multiple carriers to ensure timely circuit delivery resulting in a dedicated network connection .
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Provisioning Specialist III Resume

Objective : To secure a long term position in any stable growing Technological industry, utilizing an advanced technical and communication skills, abilities and experience with the team. IT Admin Skills Over 5 years experience in installs and configuration of Microsoft operating systems applications. Over 7 years of strong Computer and Communication skills and customer Desktop support. Military minded with attention to detail, time management and decision-making skills.

Skills : Networking, Data Management, Data Warehousing, IT Management, SQL, Sharepoint, Scheduling, Troubleshooting, TCP, Windows, Word Processing.

Description :

    1. Interacted with customers to gather information and coordinate conversions.
    2. Added or removed phone lines on orders, added or removed features customer wanted. Calling cards, filing.
    3. Managed multiple projects providing support for both internal and external.
    4. Processed maritime orders for activation, deactivation/barring and modification.
    5. Reviewed and processed sales orders for accuracy and integrity submitted by the global sales offices which provide equipment and services to the commercial maritime industry.
    6. Provided operational support to maritime clients deliver a multitude of telecomsolutions.
    7. Provided customer service support to a direct/indirect channel, internal teamsand end users.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS

Provisioning Specialist II Resume

Objective : AWACS-Air Force Dedicated to customer requirements, internal/external, military and commercial customer service. Demonstrates ability to work independently by developing, collecting and storing provisioning data elements into (WMT) Workload Management Tools, pertaining to several customers under a solitary contract type.

Skills : Customer Service, Data Entry, Medical Terminology.

Description :

    1. Interfaced with (WMT), by storing collected Data; develop and resolve provisioning data element issues for several customers under a solitary contract type.
    2. Defined project-specific data elements needed to establish the database structure.
    3. Edited data elements based on adjustments to the established design.
    4. Defined project-specific data elements requirements by way of other internal/external organizations.
    5. Verified replacement parts and repair level obligations.
    6. Confirmed recommended spares can be stocked and stored at intended use facility.
    7. Reviewed engineering data to verify that required parts data is documented.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Certificate In Administrative

Provisioning Specialist I Resume

Objective : Interested in a position where can utilize Administrative skills. Worked with computers and contain a vast knowledge of other office equipment. a take charge individual with good organization skills, ability to work well under pressure with a number of interruptions and deadlines and ability to get along well with many types of people.

Skills : Personal Training, Menu Developing, Aromatherapy, Make-up Application, High Frequency, Medium And Deep Facial Peels, SkinBella Wet Peel, Spa Consultant.

Description :

    1. Efficiently handled inbound calls from customers.
    2. Enrolled and activated new and pre owned vehicles with OnStar services.
    3. Assisted OnStar users with setup and operating RemoteLink application and OnStar.com accounts as part of Customer Care team.
    4. Diagnosed and resolving issues with OnStar customers software malfunctions as part of OnStar Technical Support team.
    5. Trained and certified OnStar technical advisor.
    6. Met as well as exceeded department goals in quality scores, issue resolutions, and average handling time.
    7. Assisted with inbound sales and billing calls Responsible for daily processes of LSR (Local Service Request) submissions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS

Assistant Provisioning Specialist Resume

Headline : To obtain a challenging position that utilizes skills and abilities in the clerical and customer service field.

Skills : Microsoft Office Suites, Sales, Account Management.

Description :

    1. Prepared and submited Local service requests (LSR) to carriers (ILEC) for the LNP services.
    2. Monitore d work-in-progress, in all pertinent databases for timely performance of procedures and activities related to delivery of service within established intervals.
    3. Communicated with carriers for critical dates and other relevant information pertinent to installations.
    4. Initiated appropriate levels of escalation, both internally and externally, on orders in jeopardy of missing due dates.
    5. Responsible for all scheduling and rescheduling of customer, ILEC and internal due dates.
    6. Responsible for accurate ordering of customer rental equipment.
    7. Acted as coordination contact, as needed, for team members and cross-functional support across other departments to ensure timely activation of customer services.
    8. Provided trouble shooting support to NOC, Solution Engineers, and/or Project Managers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Associate Provisioning Specialist Resume

Objective : Licensed Esthetician with five star satisfaction rates for innovative facial techniques. Anti-aging specialist implementing holistic and traditional skin care treatments. Management professional with exceptional relationship building skills. Highly effective in training and directing employees. Known for the ability to be supportive, sensitive and exceed client expectations.

Skills : Microsoft Word, Bilingual English / Spanish, Vtiger Crm, Appointment Schedualing, Customer Service.

Description :

    1. Performed routine and non-routine duties to ensure that new customer's telephone numbers are ported out from their prospective LECS to Sprint for our customer Time Warner Cable.
    2. Processed each telephone number within SLA from beginning to end without error to ensure a successful installation on specified due date.
    3. Answered the ACD line and resolve any cable service problems that might cause installation not to be successful.
    4. Worked customer support role providing customer service delivery to make sure customers concerns are addressed and resolved when possible.
    5. Implemented circuit design projects.
    6. Coordinated/managed designs in production.
    7. Interacted and supported LEC's, engineering, access management and cable customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MA

Assistant Provisioning Specialist I Resume

Objective : To obtain a part-time position with a respectable company while attending college year-round, Managed the completion of change request on all customer orders. Trained new hires on policies and procedures for processing various orders.

Skills : Team Ieader/player, Microsoft office (word, power.

Description :

    1. Created and processed local service requests (LSR).
    2. Coordinated and monitored order progress with Local Exchange Carriers (LEC) and other service providers (ILEC, IXC, etc.).
    3. Designed and provisioned Non-Complex and Complex orders (all POTS, Centrex, Analog/DS-0/DS-1/ISDN Circuits) for the delivery of dialtone services on AT&T's Network.
    4. Processed orders using Carrier Portals and Internal databases.
    5. Coordinated installation activates with LEC, IXC, End-Users and/or Vendors.
    6. Demonstrated ability to meet stringent deadlines and handle multiple projects.
    7. Assumed role of after hours technician, able to receive and analyze problems with customer's phone service and implement the quickest and most efficient solution.
    8. Worked with multiple repair departments to correct problem with customer's phone service at all hours of the day/night.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS In Accounting

Provisioning Specialist Resume

Objective : A position in network engineering that will allow me to leverage technical experience, education and skills to achieve success. Ultimately want the opportunity to excel with a company that offers growth potential and utilizes skills to positively represent the company.

Skills : Microsoft Office, Quick Books Pro, Accounts Payable, Accounts Receivable.

Description :

    1. Advanced network services implementation, activation and first level troubleshooting escalation point.
    2. Coordinated with the LEC, Tier III engineering and on-site technicians to turn up new customer services (Internet, PRI and Voice circuits).
    3. Configured and troubleshoot multiple diverse data and voice services including SIP PRI, L2VPNs, L3VPNs, Data (Internet) circuits and networks for customer WAN services.
    4. Configured and troubleshoot these services on Core Switches, Edge Devices, Routers/Multilayer Switches, DACS, MUX and Metro-E rings using REP.
    5. Configured new L3VPN connections, BGP peering for the customer VRF and/or full creation of the VRF, troubleshoot and proofread CPE scripts to confirm circuit speed, routing, QoS etc.
    6. Provided expertise to correct circuit design and coordinate with project managers to correct network implementation delays, core router and switch builds, and generate CPE configurations for customer equipment.
    7. Performed REP ring VLAN creation, switchport trunk and access port provisioning, VLAN Tagging - Dot1q, SDot1q, Service Instance configuration and troubleshooting, VLAN mapping, Metro E Switch Ring provisioning, configure MGMT VLAN access and confirm full redundancy through the network.
    8. Configured new SIP Trunks and PRI services in MetaSwitch (softswitch) and create CPE configurations utilizing proxy/no proxy users, troubleshoot during hardware installs and test SIP registration and dial tone services.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates In Applied Science