A Member Care Representative renders support and services to the clients of a membership-based facility such as insurance agents or banks. The job description entails responding to requests and complaints, making sales and processing orders. Other relevant duties are listed on the Member Care Representative Resume as follows – providing support to the members, taking calls and greeting members in-person; investigating and resolving complaints and concerns; providing information to the members, process transactions, and cross-selling products and services to meet member’s needs.
Employers typically look for the following skills – extensive experience in handling the cash systems, in-depth knowledge of customer service management and delivery; operational knowledge of MS Office, prior sales experience, familiarity with saving and checking products, accounts, and services; and active listening skills. Formal education beyond a high school diploma is not expected.
Objective : A young leader with a unique combination of business experience and technical skills, bringing to the table the ability to combine professionalism and effectiveness to get the job done.
Skills : Microsoft Office, Customer Service.
Communicates with policyholders, agents, third parties, and business partners who are inquiring about insurance products.
Responsible for using all available resources to make policy changes, answer policy, and billing questions, take payments, and provide requested documentation.
Participates in technical and customer service skills training to stay aware of current and best practices.
Diagnoses customer issues at a developing level.
Handles high volume of inbound calls (about 1000 a month) and emails providing customers with highest level of customer service.
Manages billing and technical support inquiries and crafted responses via phone and email.
Complys with privacy act rules to protect identity and personal information.
Sr. Member Care Representative Resume
Summary : Worked hard to gain trust and built a rapport daily with our members and agents. Consisted of working as a help desk for our members, underwriting, and the agents. For our members, was consistently assisting in billing inquiries and acting as an intermediary between them and underwriting. For our agents and underwriting were tasked with documenting proof of remedied hazards, processing policy changes, and handling of claim inquires.
Skills : Microsoft Office, Organized, Listening, Soft , Great Written And Spoken English.
Creates an easy service experience for Nationwide's Property and Auto Insurance agents and members.
Selects by management to be the voice of the department.
Meets monthly with peers and the President of the department.
Collaborates to recognize flaws and workarounds.
Works to help create easier processes to better assist team members and clients.
Assists new associates in the first weeks after orientation and training.
Recognizes and determines risk that could negatively affect Nationwide Insurance.
Jr. Member Care Representative Resume
Objective : Seeking to obtain a position where experience and education will play an integral role in furthering the company's goals.
Skills : Management, Organizing.
Provided assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments and other member needs.
Identified cross sell opportunities for new and existing members with services and products that best matches the members' needs and qualifications.
Utilized a "member centric" approach, determine individual member's financial needs and recommend the appropriate products and services in order to improve the member's financial lives.
Effectively answered questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
Assisted with Live Chat, as needed.
Participated in and contribute to Orion FCU Employee Credit Association's Bank Secrecy Act compliance.
Maintained an excellent understanding and commitment to the Service Standard Program and FedEx Employees Credit Association's products and services.
Member Care Representative I Resume
Objective : Member Care Representative experience which includes phone, fax, and email and chat. Accustomed to sitting for long periods of time, possess a strong attention to detail and the ability to prioritize tasks and maximize time efficiently.
Skills : Customer Service, Management.
Answered inbound calls from both customers and potential customers.
Answered questions regarding membership status, canceling accounts and issuing refunds.
Duties included assisting customers on how to navigate our website, account set up, explained terms of service and recurring billing.
Maintained perfect attendance.
Maintained understanding of data processing systems and complete understanding of credit union products, services and fees.
Acted as the first-line consultant on cross-selling products based on member needs.
Worked on teller line executing member transactions accurately in a timely manner, while accurately and securely maintaining cash drawer.
Member Care Representative II Resume
Headline : Specialized Studies major, focusing on marketing and advertising, which allowed to take a number of different classes, such as communication classes, sales, traditional marketing, digital marketing, social media, and journalism. To utilize this diverse set of skills learned in a career in any area of these fields, whether it is traditional marketing, inbound/digital marketing, advertising, or communication.
Skills : MS Office, Management.
Tends to the members needs.
Updates customer profiles.
Documents claim paperwork.
Takes notes on every call.
Calls members agent if needed.
Makes sure each member had a delightful experience and that was mannerable during every call.
Listens to the member and meeting all their needs.
Member Care Representative III Resume
Summary : Interested in a position as a Dental Assistant at Iowa Dental. Strengths include; ability to provide clinical patient care, patient education, acquire radiographs and complete lab work.
Skills : Microsoft Office, Building Clearing.
Provided an elevated customer experience to generate a loyal clientele.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Directed calls to appropriate individuals and departments.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Defused volatile customer situations calmly and courteously.
Asst. Member Care Representative Resume
Objective : Member Care Representative position with a project focus that utilizes strong software and organizational skills.
Answers member inquiries by clarifying desired information; researching and exploring answers and alternative solutions to questions and problems, locating and providing information, and escalating unresolved problems.
Ensures that members understand product information, and provides additional and clarifying materials and explanations to members.
Listens attentively to member needs and concerns and demonstrates empathy for their concerns and problems.
Processes membership dues and invoices, managing timely and accurate member records and providing exemplary member service.
Updates product and organizational knowledge by participating in on-gong training and educational opportunities provided by management.
Identifies cross-sell opportunities and services to members.
Reaches out to members by phone, email, and written correspondence to analyze their needs and recommend products and services that would be to their benefit.
Collaborates with Department management to identify and implement procedures and best practices to enhance the member experience.
Performs specific and delegated duties as assigned by Management.
Associate Member Care Representative Resume
Headline : To secure a position which will facilitate an experienced Medical Claims associate who will provide excellent service and care for all customers.
Skills : Legal Terminology Strong PC , Including Proficiency.
Responsible for handling inbound calls regarding powersport insurance policies and providing excellent customer service to agents, policyholders, third parties, and business partners.
Complets and processes all necessary follow ups, documents, and forms.
Provides exceptional customer experience while contributing to individual
Calls out project to insureds that had credit issues when creating their Motorcycle policy online.
Helps with Powersport processing when needed.
Organizes, orders, and distributes supplies for three offices both over phone and online.
Assists credit union members with account information, discrepancies, questions, problems and complaints.
Lead Member Care Representative Resume
Summary : Responsible for delivering of a range of activities for individuals who are enrolled in the health plan for Medicaid or and Medicare in order to impact individual health outcomes and provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support.
Skills : Microsoft Office, Building Clearing.
Participates in meetings with external providers and community organizations to build partnerships for our members to be able to leverage member care services.
Provides key information to providers for improving members care based on member’s home environment and communities.
Conducts non-clinical general health assessments in order to refer members to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization.
Conducts non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate services.
Resolves concerns on member’s behalf, and gather information for medical providers in staff working within our organization.
Coordinates and implements community events such as baby showers, health fairs, and other health education events.
Conducts telephonic and in-person outreach to locate individuals and families in the community who are hard to reach.
Works with other community health workers internally and externally to share best practices, strengthen education and outreach.
Participates in large scale community assessments including resource mapping, community surveys, and community meetings to discuss findings and resolutions to key member concerns.
Makes frequent visits to individual homes and community organizations.
Member Care Representative Resume
Headline : Highly qualified Member Care Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Skills : Management, Organizing
Responded to general inquiries regarding SHRM membership, products and services.
Participated in upselling, cross sales and sale campaigns.
Provided technical support regarding login access, website and webcast issues.
Led/Supported registration process by serving as onsite coordinators for SHRM sponsored seminars/conferences.
Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Maintained knowledge of community services and resources available to patients.
Referred patients to appropriate health care services or resources.
Investigated and directed patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Received recognition for exceeding performance expectations.