The main job purpose of a Member Engagement Specialist is to together two target audiences in a better relationship. These professionals can be tasked with many different roles and responsibilities, however, the following core duties are identified on the Member Engagement Specialist Resume – manage the relationships between the dues-paying members or volunteers in an organization, work as a representative of the company to build goodwill; improving client relationships, troubleshooting any problems between the target audience and the sponsoring organization; and improving the interaction of target audience with the organization.
No matter the job specifics of the job description, there are certain characteristics requirements that are to be accomplished – a high level of creativity to develop programs and methods, relationship-building skills to connect well with business leaders, and the community, and a knack for leading and sales skills. A relevant degree is often listed on the job resumes.
Summary : To work in a dynamic, challenging, and growth-oriented company that allows me to utilize my knowledge and experience to contribute to the growth of the organization.
Skills : Written Skills, Supervising Skills, Communication Skills.
Description :
Provided exceptional customer service and engagement via telephone Ensures customer satisfaction by providing quality service, identifying customer needs, and assisting them with issues/concerns related to health care issues assessed through outreach programs.
Researched, identified and problem solved, verified eligibility of service, and place callbacks as required.
Met and supported established service goals and business objectives by meeting and exceeding performance standards.
Adapted communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds.
Able to multi-task; simultaneously thinks, talks, and types.
Used excellent hearing and listening skills to receive detailed information.
Responded to the needs of a 24/7/365 operation as needed Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Experience
7-10 Years
Level
Management
Education
Business Management
Member Engagement Specialist Resume
Headline : Challenging Member Engagement Specialist position where I can advance based on my initiative, education/training, and background. The goal is to locate within a stable-working environment where I can perform my duties with the highest level of professionalism, expertise, responsibility, and pride.
Skills : Advanced In Microsoft Office, Daxko, And Past Perfect.
Description :
Provided customer services functions and coordinated member needs with the appropriate level of care.
Applied policies and procedures, regulatory requirements, and accreditation standards to all activities.
Performed data entry of authorizations, contacts in the EMMA system, administrative support, schedules nursing assessments in Outlook.
Reported and other related functions as required.
Assisted in preparing and submitting projects, reports, or assignments as needed to meet organizational initiatives and/or objectives.
Complied with organizational policies and procedures, regulatory requirements, and other established criteria and guidelines.
Maintained confidentiality of business and protected health information.
Experience
5-7 Years
Level
Executive
Education
GED
Member Engagement Specialist Resume
Objective : Member Engagement Specialist is responsible for developing, implementing and maintaining the tools that are used to engage members in the organization.
Skills : Customer Service, Researching Skills.
Description :
Provided customer service functions and coordinated member needs with the appropriate level of care.
Demonstrated appropriate customer-care skills such as empathy, active listening, tact, politeness, helpfulness, and other essential skills needed.
Applied policies and procedures, regulatory requirements, and accreditation standards to all activities.
Special projects, including fulfillment of educational material, data entry, research, records retrieval, etc.
Coordinated member requirements with providers, clinical coordinators, case managers, other departments, or organizations as appropriate.
Responded to members, providers, and other inquirers via telephone, or lobby walk-ins, while meeting corporate guidelines and performance standards.
Partnered with hiring managers to create job summaries and postings that will attract top talent.
Experience
2-5 Years
Level
Junior
Education
MS
Member Engagement Specialist Resume
Summary : As a Member Engagement Specialist, responsible for Identifying new opportunities for members to engage with the company through various channels including social media, email, webinars, etc, Developing goals that align with sales goals and other business objectives/goals/strategies, Identifying target markets and develop appropriate membership plans to reach them.
Skills : Health Care, Team Work, Planning Skills.
Description :
Assisted with 90-day mail order enrollment.
Contacted Doctor Offices, and pharmacies.
Discussed co-pays and solving issues with prescription claims.
Recorded, investigated, and resolved member complaints.
Actively engaged with members throughout the entire South Hampton Roads association via outbound calls.
Contacted members that had been recently discharged from an inpatient hospital admission.
Ensured customer satisfaction by providing quality service, identifying customer needs, and assisting them with issues/concerns related to health care.
Experience
7-10 Years
Level
Management
Education
GED
Member Engagement Specialist Resume
Headline : To secure a Member Engagement Specialist position utilizing my knowledge of mental health, substance abuse, and interpersonal communication skills to make a positive contribution to the company.
Conducted planned calls, targeted emails, and personal outreach with an emphasis on quality and consistent execution.
Each day we provided the YMCAs with notes and action items generated from our conversations with the members.
Followed through on these daily action items allows the YMCAs to continually improve their member's experience, and this may be the greatest retention move ever made for customer satisfaction.
Elevated the company's guest satisfaction; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
Able to train and assist new employees with proper protocol on how to effectively handle the duties of this job.
Maintained above-average call volumes and received bonuses six months in a row.
Entered data, such as demographic characteristics, history, and extent of disease, diagnostic procedures, or treatment into computer.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science In Psychology
Member Engagement Specialist Resume
Objective : As a Member Engagement Specialist, responsible for Assessing member needs, preferences, and behaviors; planning outreach initiatives; developing strategies to best meet member needs, Identifying potential new or renewed members with a focus on retention strategies (e.g., coaching, incentives), Supporting the delivery of membership events and programs (e.g., employee recognition programs, health fairs).
Connected members with Y resources and programming whether it be in person or over the phone.
Greeted members, participants, and guests by name.
Checked ID cards and passes.
Distributed locker keys, towels, and handheld equipment.
Navigated the Y-metro system to look up memberships, sign-up for classes, and take payment.
Anticipated and responded to all inquiries and/or complaints in a timely and professional.
Problem solved with enrollment/client benefits/claims with Medicaid/Medicare.
Experience
2-5 Years
Level
Executive
Education
Bachelors
Member Engagement Specialist Resume
Headline : Team-oriented Member Engagement Specialist professional seeking to obtain a position within an organization where I can utilize my customer service and sales experience to provide quality service.
Skills : Quality Services, MS Office, Membership.
Description :
Supported and assisted the Chief Executive Officer and Vice President of Operations.
Responsible for nurturing and engaging current and potential Chamber Members by developing a questionnaire for 3, 6, 9, and 12 month anniversaries, and visitations to retain their membership.
Negotiated 98 vendors to participate.
Results included bringing in over 200 attendees to the event and exceeding the membership goal of 150%.
Managed the annual membership budget including confidentially of individual membership fees.
Cultivated new and existing members by inviting them to attend Chamber's Business After Hours, Coffee and Contacts, and Ribbon cuttings.
Engaged members from different non-profit companies, such as the YMCA, and other companies to increase member satisfaction, and member participation.
Experience
5-7 Years
Level
Executive
Education
MS
Member Engagement Specialist Resume
Headline : Highly qualified Member Engagement Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Educated members on the benefits of joining the YMCA.
Scheduled and conducted 25+ hours a week, showcasing the facility.
Delivered over 75+ presentations explaining the offered programs.
Top-ranked seller of memberships and parking sales.
Informed members and potential members of all scholarship opportunities.
Answered incoming calls in a friendly and professional manner.
Entered and verified Case Management requests over the phone.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Member Engagement Specialist Resume
Headline : To achieve a successful yet rewarding Member Engagement Specialist position in a challenging career that will allow me to use my educational experience as well as previous job-related skills.
Skills : Planning SKills, Researching, Training Skills, Membership.
Description :
Enrolled new members, tours, explain different plan options for memberships, answer phone calls.
Logged paperwork for new memberships.
Solved and answered guest questions in a fast-paced manner, resolving conflict if necessary while reporting and documenting incidents.
Trained members on the use and safety of the equipment.
Kept up with new schedules of classes and offerings from the YMCA.
Provided outreach to members and conducted initial calls for potential member/patient screening.
Coordinated member requirements with providers, clinical coordinators, case managers, other departments, or organizations as appropriate.
Experience
5-7 Years
Level
Executive
Education
Bachelors
Member Engagement Specialist Resume
Objective : Member Engagement Specialist is responsible for coordinating with other team members to ensure that online content is consistently relevant to all stakeholders in the company, Developing tools for measuring member engagement in a consistent way across all channels, Collaborating with other departments/specialties within Sales & Marketing to create engaging content for our members.
Skills : Creative Skills, Case Management, Screening Skills.
Description :
Qualified and screened Health insurance members for case management.
Worked off numerous Health Insurance reports evaluating Health Insurance members' status for numerous case management programs.
Assisted members with health insurance needs.
Screened and reported members' special needs.
Worked side by side with case managers to evaluate and place members.
Conducted outreach calls to members that may be potential Case/ Disease Management candidates.
Performed low-level assessment to ensure the potential Member qualifies for a program.
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