Member Services Coordinator Resume Samples

A Member Services Coordinator will provide assistance and support to the members of the organization by undertaking various tasks like managing correspondence, taking phone calls, promoting products and services, answering to questions, guiding junior members, giving instructions to other members, analyzing complaints, and developing new procedures. Members Services Coordinator Resume includes tasks like implementing customer retention campaigns, coordinating activities between various departments like logistics and production; developing, managing, and tracking member retention efforts; assisting customers regarding the company’s products and updating account information.

The strongest portfolio will emphasize skills like – telephone etiquette, customer service orientation, communication skills, MS Office proficiency, ability to multitask, excellent knowledge of marketing and customer service, proficiency in using printers, scanners, and other office equipment; and solid time management skills. Although formal education is not compulsory, those seeking to work in this line should depict at least a bachelor’s degree in related fields.

Member Services Coordinator Resume example

Member Services Coordinator Resume

Objective : Obtain full time position where background providing excellent customer service, proficiency using computer technology experience ensuring organized and efficient work flow utilized.

Skills : Microsoft, Excel, Event Planning, Word, Powerpoint, Customer Service, Time Management, Project Management.

Description :

    1. Established new corporate credit union memberships  services, including completion  appropriate in-house  Federal Reserve forms.
    2. Services provided included setting-up currency ordering, ACH processing, money order clearance, cashier's drafts, and check collection.
    3. Initiated follow-up on all new services established for the members.
    4. Provided back-up for the Cash Management desk required.
    5. Balanced all Federal Reserve transactions, monitoring Federal Reserve account.
    6. Monitored included determination, and resolution when inadequate funding existed to meet the requirements of all daily transactions.
    7. Established and maintained credit union accounts.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Degree


Sr.Member Services Coordinator Resume

Summary : Innovative motivating operations leader with a demonstrated track record running business/military operations on large scales from formation to launch. Experienced supervisor known for building strong client relations, analyzing an organization's critical strategies through deep dive analysis, recognizing customer needs potential opportunities, and helping senior management engender revenue increasing decisions through solid project management operational skills.

Skills : Communication, Multitasking, Prioritizing, Supervision, Technical Skills, Interpersonal Skills, Problem-Solving Abilities, Dependability, Organizational Skills, Inventory Management, Interviewing.

Description :

    1. Maintained databases for regional association with membership. Database management includes data input, updates, queries, and reports.
    2. Managed member communications, scheduling, logistics, and agendas for association events and bi-annual board meetings.
    3. Assisted president directors with editing newsletters and reports.
    4. Compiled results  analyze data for annual wage and benefit surveys.
    5. Organized judging, presentations, data entry, and display for entries in annual graphic excellence award gala.
    6. Established venues and catering contracts within annual budget.
    7. Managed WordPress website, social media for associations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS


Jr. Member Services Coordinator Resume

Summary : Skilled all aspects customer service and office administration. Accustomed working in fast-paced environment. Ability multi-task handle types client situations.

Skills : Customer Service Skills, Training & Development, Adobe Photoshop, Microsoft Office Suite, Supervisory Skills, Team Player.

Description :

    1. Provided customer technical support  Association members  provide technical support to staff.
    2. Maintained accurate updated member records in Association database.
    3. Assisted with member retention recruitment.
    4. Managed weekly communications between State Organizations and elected Association representatives.
    5. Maintained an online calendar  ensure it provides accurate and up-to-date information for Association and affiliated organizations.
    6. Completed updates of four online prep courses each year for the Association's Education Department.
    7. Managed  process creating distributing new member materials to new Association Members weekly.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Art Institute Of Washington Dulles

Asst.Member Services Coordinator Resume

Summary : Secure responsible career opportunity, where can fully utilize training and management skills, while making significant contribution success YMCA.

Skills : Linux, Microsoft Office, Computer Skills, Membership Retention.

Description :

    1. Provided exceptional customer service  developing good working relationships with  customers.
    2. Resolved customer problems & complaints to ensure customer satisfaction.
    3. Created & developed innovative ways of streamlining  operations processes wherever possible within  guidelines of customer requirements & team goals.
    4. Assisted & supported Lead Logistics Coordinator & Logistics Managers whenever & however needed.
    5. Completed assisted with miscellaneous projects as needed.
    6. Provided support to other Logistics Teams & interact with other departments respond to their needs.
    7. Maintained knowledge of all modes of ERAC transportation programs i.e.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelors Of Science In Mathematics

Associate.Member Services Coordinator Resume

Summary : Extensive background in customer service, project management and team building Proficiency with mobile and desktop applications for office productivity, order writing and vendor management Professional. Become team member with exciting company which will allow skill set help company reach its goals.

Skills : Microsoft Office Word, Microsoft Excel, Microsoft Outlook, Data Entry.

Description :

    1. Processed membership dues payments via credit card, cash, or check.
    2. Balanced batches, making daily deposits, issuing refunds when necessary filing daily batches.
    3. Processed monthly chapter reimbursements, organizing packets and mailings.
    4. Entered new members, applying tracking codes, auditing entered data making corrections necessary.
    5. Processed chapter fundraiser packets, entering member's information, balancing applications against checks, and charge amounts.
    6. Entered tracked codes and sponsors, and filing applications.
    7. Opened sorting, categorized incoming Membership related mail.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
AA In Liberal Arts

Member Services Coordinator III Resume

Headline : Seeking position in dynamic challenging work environment part of team. have 25 years experience health care, hospitality, customer services, management.

Skills : Microsoft Office, Adobe Creative Suite, Customer Service.

Description :

     

    1. Prepared for monthly , annual income and budgetary projections.
    2. Managed  Cincinnati Art Museum Annual Fund.
    3. Planned execution of all member events.
    4. Updated and maintenance of Art Museum website using Absolute News Manager.
    5. Devised and executing membership promotions on and off-site.
    6. Assisted in major fundraising events, Corresponding and meeting with members and prospective members of the Art Museum.
    7. Worked with other department leads in resolving all member-related questions and issues..
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Master's In Public Administration

Member Services Coordinator II Resume

Headline : Highly creative Pharmacy Technician with customer service background, including Pharmacy, Administration Project Management. Versatile professional who adapts well rapidly changing environments.

Skills : Computer Literate Including Excel, Word, PowerPoint.

Description :

    1. Responsibled for bringing clientele with delinquent accounts current.
    2. Accessed clientele's choice to cancel  account.
    3. Accurately entered clientele data, along with filing that information manually.
    4. Professionally answered calls and booking appointments.
    5. Fixed appropriate forms to clientele  insurance companies.
    6. Ran reports on time and correct any errors along with staying within budget.
    7. Informed clientele  expiring accounts credit cards.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Pharmacy Technician Certification Course In Pharmacy

Member Services Coordinator I Resume

Objective : To acquire challenging position that will lead advancement through on job performance while enhancing current knowledge and skills. Experienced supervisor known for building strong client relations, analyzing an organization's critical strategies through deep dive analysis, recognizing customer needs potential opportunities, and helping senior management engender revenue increasing decisions through solid project management operational skills.

Skills : Customer Service Skills, Training & Development, Adobe Photoshop.

Description :

    1. Ensured that  Club offers  best service, knowledge, and assistance to our Members and Guest.
    2. Answered phones, email  other correspondence inquiries.
    3. Assisted Members with requests complaints.
    4. Liaisoned between the team upper management.
    5. Attended Manager Meetings on weekly basis.
    6. Welcomed visitors, answer phones and relay messages.
    7. Provided support to other Logistics Teams & interact with other departments respond to their needs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate In Liberal Arts

Lead Member Services Coordinator Resume

Summary : Attend and support training classes, teaching employees how maintain operate department efficiently successfully.  

Results oriented, dependable professional with over twenty years experience with full service property management seeking a challenging.

Skills : Schedule technician.

Description :

    1. Operated  primary community liaison; fielded potential existing client inquiries  resolved problems.
    2. Directed outreach efforts implemented lead generation tactics to procure new members.
    3. Conducted daily facility tours to drive community interest.
    4. Managed 25+-person staff team.
    5. Processed, compiled, organized new membership information using Microsoft Excel, Word, Outlook.
    6. Promoted from front-desk receptionist  site manager / member services coordinator in recognition of first-rate customer service and multiple client satisfaction reports.
    7. Leveraged advertising, community outreach education,  membership incentive programs to generate new client enrollment.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Member Services Coordinator Resume

Summary : Assisted on sales floor as needed & maintained service standards.Proficient in making customers comfortable and satisfied while ensuring optimal services. Developed rapport with customers and generated repeat business through friendly nature.

Skills : Sales, Retail, Floor Management

Description :

    1. Worked with  Marine Department, Reservations, Golf, Equestrian, Transportation, Food/ Beverage, Sales and Marketing meet all needs associated with the rights and privileges of members.
    2. Assisted in screening all homes in the rental program for expected guest.
    3. Handled all incoming phone calls and route to the appropriate departments or persons.
    4. Communicated any special needs or request of members to the appropriate departments.
    5. Screened potential buyers for the Marketing Department.
    6. Scheduled reservations for members to attend community activities..
    7. Addressed and resolves customer complaints.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Art Institute Of Washington Dulles