The primary task of a Member Support Specialist is to maintain a good relationship between customers and the company. A well-written Member Support Specialist Resume mentions the following core duties and responsibilities – providing detailed information about the products and services offered to the customers; communicating effectively with the customer support team, opening and maintaining customer account with all the desired account information, listening to customer complaints, providing adequate solutions for their problems; proposing potential products and services to top management, achieving sales targets, and training the junior staff on improving customer satisfaction.
While formal education includes only a degree in business administration or a relevant field, the following skills are essential for the role – outstanding experience working with customers via telephone, email, and chats, proficiency in using remote support tools, help desk software, and CRM software; proficiency in MS Office, quick decision-making skills, and excellent time management skills.
Summary : To obtain a Member Support Specialist position with an organization that can use a hardworking and aggressive young professional with unlimited initiative and resourcefulness, strong analytical and time management skills.
Skills : Inventory management, Order support, Data entry.
Description :
Ensured candidate data for PSO is accurate in the portal to allow the transmittal of enrollment data to the training specialist.
Effected VISTA member placement by ensuring that candidates enter required information into the portal prior, during and after PSO.
Performed a wide range of support through review of member and state office self-entry of data in the portal.
Supported includes but is not limited to the following: Ensuring verification of identity/citizenship of applicants for eligibility to service in the AmeriCorps VISTA program.
Processed requests for lost checks/direct deposits and prepares and processes obligations and payment vouchers for members' travel reimbursements.
Assisted in the collection of overpayments by notifying member and processing received payments.
Assisted in the development of formative paperwork, which allowed OSPA to obtain its IRS 501c3 designation Provided administrative support.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Credits
Member Support Specialist Resume
Objective : Interested in Member Support Specialistpositions. Proficient with Microsoft Office, excellent communication, and customer service skills. Also, capable of multitasking and organizing, as well as working independently or with a group.
Skills : Active Directory, Monitoring Skills.
Description :
Opened new accounts.
Assisted them in using the resources available to AARP members and assisted them in using the website.
Helped them to renew their memberships and made any necessary account updates.
Oversaw recruiting program by building rapport with managing brokers and recruiters of various real estate companies; created and sent monthly recruiting schedule (Excel spread and Word merge); booked classrooms and scheduled luncheons.
Responsible for annual e-book order reconciliation with sales totaling $2 million.
Maintained acceptable performance standards, including effectiveness, efficiency, and quality.Other duties as assigned and modified at manager's.
Ability to translate jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Public Adminstration
Member Support Specialist Resume
Objective : Experienced Member Support Specialist professional with a successful track record within marketing, product management, product development, business development, project management, and strategic product marketing across education and healthcare industries. Proven expertise in the development and implementation of measurable, effective, comprehensive marketing programs.
Skills : Microsoft Office Suite, Electronic Medical Records, Salesforce, Constant Contact, Saleslogix, Citrix, MCO Database, SalesOptima.
Description :
Responded to all incoming requests for information, either verbal or written.
Identified and tracked prospects who are appropriate for the program and enroll them as new members.
Utilized provided discussion guidelines to describe services and persuasively represent the brand.
Updated Salesforce.com and Electronic Medical Records system (EMR) to maintain accurate records of contacts, accounts, transactions, and customer information.
Followed up regularly with pending contacts.
Scheduled appointments for new member program launches, generates appropriate correspondence to confirm initial appointments, and cultivate a high rate of attendance.
Provided reporting data, and accurately establishes member records with vital information in the EMR system used by our member care team.
Experience
0-2 Years
Level
Entry Level
Education
B.S.
Member Support Specialist Resume
Summary : Accomplished Member Support Specialist professional with over 15 years of Administrative and Management experience. Highly effective written and oral communication skills with the ability to communicate with all levels of personnel. Excellent work ethics, detail-oriented, and the ability to adapt to situations and changes easily.
Skills : Microsoft Office, Five9, Olark, FreshDesk.
Description :
Created the world's most consumer-focused clean power platform.
Made energy personal by providing relevant insights and smart tech recommendations based on your unique energy profile.
Inspired is the smartest way to power your life.
Handled all incoming communication from Inspire's thousands of members including phone calls, email, and live chat.
Projected a positive company image to customers and co-workers in order to support the company's mission and goals.
Developed processes and analyzed monthly reports to ensure excellent service and office efficiency.
Communicated effectively with JSMD team members across all departments.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts
Member Support Specialist Resume
Headline : Seeking a Member Support Specialist position that will benefit from my customer service experience, clerical, and positive interaction skills where my 10+ years' experience can improve customer satisfaction. Securing a position that will enable my clerical, customer service and ability to work well with people to shine through.
Skills : Microsoft Office, Keyboarding, Customer Relations, Sales, Office Equipment.
Description :
Provided a seamless delivery of the service experience while recognizing appropriate ways to deepen relationships with each customer.
Used a consultative approach, proactively engaging customers via inbound calls and e-mail communications in an effort to build relationships and secure new business opportunities.
Identified and offers appropriate needs-based solutions and service options and recognizes cross-sell opportunities to increase revenue and improve customer retention.
Analyzed customer needs and provides information regarding available solutions & services.
Taken complete ownership and accountability of all customer requests including collaborating cross-functionally with other departments for final resolution.
Ability to overcome objections and influence customers to take action and/or change behavior.
Continually maintain a working knowledge of all company solutions and services with an individual commitment for continuous education, learning, and personal development.
Experience
5-7 Years
Level
Executive
Education
GED
Member Support Specialist Resume
Headline : An energetic professional librarian experienced with providing reference, research, training, and management in a variety of library environments. Task-oriented with excellent interpersonal skills successful outcomes are what I achieve. Articulate and detail-oriented with a passion for delivering the highest quality product and level of service.
Skills : MS Office, Lexis/Nexis, Westlaw, Hoovers, D&B, Factiva, & Many Other Business And News Databases. Conversational French, Some Spanish MS Office: Excel, Access, PowerPoint, Word, Outlook, SharePoint, Publisher, And Project.
Description :
Provided exceptional account service and support to colleagues externally and internally.
Established strategic relationships with assigned business partners and acted as point person for invoices, renewals, and all other communications related to member and vendor accounts.
Responded to RFQs and RFIs for security systems, created and tracked corresponding sales orders through CRM.
Created and distributed statistical and narrative reports for internal partners, vendors, and members upon request including account activity reports, product sales reports, and process documentation.
Responsible for complicated vendor relationship issues, specifically when the organization's role with the vendor is changing or discontinuing, in addition to managing ongoing vendor relationships.
Maintained data integrity in CRM and accounting systems.
Managed IFLA and 3M library supply inventory and order fulfillment in addition to 3M installation quotes.
Experience
5-7 Years
Level
Executive
Education
Master Of Business Administration
Member Support Specialist Resume
Objective : To obtain a position as a Member Support Specialist that will utilize my education, skills, and knowledge while maximizing my experience in the IT field while providing exceptional service support.
Skills : Microsoft Office - Excel, Word, Outlook, PowerPoint, Typing - 65wpm.
Description :
Acted as liaison for real estate school while assisting students with course enrollment.
Assisted licensed real estate agents in meeting education requirements in order to renew licenses.
Handled an average of 50 - 75 incoming calls per day.
Maintained expense sheets, data and order entry, and accounts receivable.
Maintained inventory for REALTOR store as well as educational materials for classes.
Submitted class attendance information to the Virginia Department of Professional and Occupational Regulation as well as the North Carolina Real Estate Commission.
Scheduled and proctored examinations.
Experience
2-5 Years
Level
Executive
Education
Master Of Arts
Member Support Specialist Resume
Objective : Motivated Member Support Specialist with over 3 years retail experience in a fast-paced environment. Highlights Excellent communication skills Courteous Demeanor Energetic work attitude Seasoned in conflict resolution Quick learner Adaptability Creative problem solver Customer Service expert Multi-Task management.
Skills : Written Skills, Presentational Skills.
Description :
Managed the overall relationship and communication of 46 member institutions.
Focused on providing outstanding customer service while ensuring that members follow the policy guidelines that promote a holistic approach to the application process.
Performed quality assurance tests on member screens to guarantee the members receive the screens they submitted to be configured.
Managed projects from the creation, to the finishing product and sent the member screens to members to test.
Successfully managed 46 members as their member support specialist, I was given different roles to help move this process on.
Granted the roles of tech specialist and QA specialist along with still managing my members.
Used Project management, customer service, proactive, Microsoft office suite, CRM usage (Parature, Salesforce).
Experience
2-5 Years
Level
Executive
Education
MS In Communication
Member Support Specialist Resume
Objective : A highly motivated professional with a dynamic skill set that includes data collection, visualization, and dissemination. Has extensive training in the areas of computer repair, business software applications, and EPIC medical software. Has consistently shown leadership skills and the ability to work closely with decision-makers at the executive level.
Skills : Database: MS Access, Computer Maintenance, And Repair, Data Visualization: MS Sharepoint, MS Excel, MS Powerpoint.
Description :
Made outbound calls to potential patients.
Educated patients on insurance conversion.
Created marketing solutions to increase membership.
Conducted facility tours.
Verified insurance coverage.
Participated in community events.
Assisted customers with signing up for AARP services.
Experience
2-5 Years
Level
Executive
Education
GED
Member Support Specialist Resume
Objective : As a Member Support Specialist, responsible for Working with nonprofits to get their advocacy and fundraising messages out, motivating to help organizations communicate more effectively, specifically making their efforts user-friendly and bug-free, currently managing online fundraising campaigns at Avalon Consulting Group for a number of nonprofit clients including National Geographic Society, Student Conservation Association, and National Aquarium.
Skills : MS Windows Proficient, Strong Verbal And Communication Skills, Strong Organizational Skills, Adaptability, Problem Solver.
Description :
Worked on helping customers transfer their phone numbers over to the new cell phone company.
Made outbound calls on a daily basis.
Made calls regarding their port or for active in collections.
Took inbound calls for a few hours a day to answer any questions a customer may have had.
Complete ports for customers and making sure their phones worked properly.
Used Courteous demeanor, excellent customer service skills, type 40 wpm, adapability, problem solver.
Processed banking transactions such as withdrawals, deposits, loan payments, and account inquiries.
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