Network Operations Center Technician Resume Samples

A Network Operations Center Technician or a NOC technician will take accountability for diagnosing and resolving networking issues. While specific duties vary based on the needs of the organization, the following are certain core tasks seen on the Network Operations Center Technician Resume – monitoring and troubleshooting networks, providing preventive maintenance of network equipment; scheduling field technicians, documenting calls and service requests, monitoring data center infrastructure, servers and computer networks; inspecting support systems, and solving all issues.

Candidates who want to pursue a career in this line should mention on the resume the following skills – well-versed with the functioning of networking equipment; well-conversant with networking protocols; troubleshooting skills, and the ability to replace and install routers, switches and other equipment. Most employers seek candidates possessing an associate’s degree in electronics or relevant fields.

Network Operations Center Technician Resume example

Network Operations Center Technician Resume

Summary : Design, Build, Implement and Customer Networks using Cisco Switches/Routers. Assign IP blocks, Bandwidth, Test and Turnup, also work with Customers with any Troubleshooting.

Skills : Computer Repair, Technician.

Description :

    1. Provided first level troubleshooting and support services for client Network Devices and Applications, through proactive monitoring of Switches, Routers, Servers.
    2. Provided and Manage secure access to Metropolitan Telecom Network systems.
    3. Prioritized workload in a fast paced environment.
    4. Responsible for Catalog and tracking of Customer Request and Incidents to be resolved.
    5. Generated and distributed business and technology reports.
    6. Dispatched field techs for repair when needed.
    7. Worked with field techs to turn up new services, and incorporate new devices into the core network monitoring system.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor In Computer Science


Sr. Network Operations Center Technician Resume

Objective : Trained and prepared for administration of networks and use of computer skills dealing with network operating systems, computer hardware as well as network protocols. Highly competent in handling job responsibilities and meeting deadlines. Confident in being institutional to maintain reputation for technology excellence and possess ability to provide a lead role to oversee projects through their life cycle.

Skills : System Administration, Cloud Computing, Firewalls, Networking, Linux, Monitoring, Troubleshooting.

Description :

    1. Generated network allocation reports using Riverbed WAN optimization devices.
    2. Remotely monitored bandwidth utilization, applications, web servers, switches, XMB DHCP devices, UPSs, circuits, Adtran IADs, PBX VOIP systems, .
    3. Monitored multiple company-wide trouble ticket queues.
    4. Tested and evaluated proprietary software to improve performance and usability.
    5. Documented all server and network problems and other unusual events in detail.
    6. Communicated with vendors to resolve network outages and periods of reduced performance.
    7. Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates In Computer Science


Jr. Network Operations Center Technician Resume

Summary : A highly accomplished IT Manager with over 14 years of diversified experience demonstrating expertise in maintaining secure production networks, managing IT operations, providing technical support, and developing innovative solutions to complex problems. A proven leader with experience combining expertise in strategic planning, cyber security, quality control, and organizational leadership.

Skills : Communication, Networking, Information Technology, Information Security, Information Security, Computer, Cisco.

Description :

    1. Diagnosed system hardware and software problems using advanced root-cause analysis.
    2. Monitored system logs for all company computers and devices to maximize uptime.
    3. Incorporated feedback and recommendations from other staff members when modifying software.
    4. Completed remote repairs involving software solutions and hardware repairs.
    5. Supported Field Service Engineers/Installers in the Middle East and US operating areas with troubleshooting of Cisco Routers and Switches.
    6. Created and modified Remote operations files for Remote Net Modems.
    7. Assisted in the commissioning of new satellite remote site.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates In Network

Associate Network Operations Center Technician Resume

Objective : Secure a position to maximize  critical thinking ability, utilize multitasking talents and problem solving skills to better improve your organization.

Skills : Netowork Cabling, Computer , Networking, Cisco, Routers, Switches, Printers.

Description :

    1. Monitored remotes within all the hubs and in route groups for connections, performance, interference and drop outs, using iDirect software.
    2. Validated and configured interface connections on Cisco routers and switches on large network, ensuring all connections were stable without packet loss.
    3. Monitored connections to Cisco ASA security devices using IOS commands for configuration and trouble shooting.
    4. Managed and collected data using SNMP traps configured for programs such as iDirect, Solarwinds, What's Up Gold Professional and Netflow for required reporting.
    5. Troubleshot connections with remotes and related hardware to resolve or identify possible sources of circuit issues and/or HTTP issues and communicate all findings to the field service representatives with suggested solutions or further troubleshooting needed.
    6. Used Connectwise ticketing software to create, or update, service, project, or configuration tickets for remote sites.
    7. Worked closely, as a NOC (Network Operations Center) team member, on the NMCI (Navy Marine Corps Intranet) contract, with fellow technicians and engineers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's In Audio Production

Associate Network Operations Center Technician Resume

Objective : Looking for a full time/contract position within the Telecommunications and Computer Networking areas to contribute with knowledge and experience.

Skills : Oracle Enterprise Manager, System Center Operations Manager, Service Manager.

Description :

    1. Provided input and participated in weekly training with the shift team.
    2. Responsible for the testing, troubleshooting and maintenance of all Telergy provided services, such as local dial tone, long distance, ADSL.
    3. Monitored and maintained vendor and customer VoIP routes using inhouse software.
    4. Created, updated and maintained our inhouse PHP knowledgebase.
    5. Responsible for surveillance of GSM/UMTS/LTE cell sites alarms Provide troubleshooting to clear cell site alarms and dispatch to appropriate .
    6. Monitored global alarming, high severity incident escalations, while exercising a wide degree of responsibility requiring leadership, creativity.
    7. Worked with the Customer Service, Vendors, Implementation, Software, Development, and QA teams in order to ensure efficient troubleshooting.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Engineering In Electronics

Network Operations Center Technician III Resume

Objective : To enhance working capacities, improve professional skills, acquire new skills, and to create value and recognition through hard work and perseverance.

Skills : Technical Support, Active Directory, System Administration, Troubleshooting, Computer , Exchange, Servers.

Description :

    1. Worked with customers to troubleshoot and resolve interoperability issues between a customer and Broadvox hardware.
    2. Trained new employees on the monitoring process and the different troubleshooting processes needed.
    3. Responsible for Monitoring and level 1 troubleshooting of company network elements such as Core routers and switches, multiplexers, microwave radios, switched central offices, and cellular base stations among others.
    4. Switched central offices Nortel DMS-100, DMS-250 and DMS-500.
    5. Responsible of supporting on site personnel with the commissioning and deployment of new circuits.
    6. Responsible for managing the addressing of field personnel for fault resolution.
    7. Responsible for managing and documenting trouble reports of Tricom's VIP customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts

Network Operations Center Technician II Resume

Headline : Business Analyst currently supporting the U.S. Department of Energy with extensive experience in project management and software development. Currently obtaining a graduate certification in Business Communication and pursing an ALM in Management from the Harvard Extension School at Harvard University.

Skills : Management Applications: EDOCS,.

Description :

    1. Provided first line end-user technical support via phone and email.
    2. Managed the support queue to insure client and internal SLA's are met.
    3. Provided desktop and laptop end-user support for common Windows issues (Vista and Win 7).
    4. Provided support for Microsoft Office and other common desktop software packages (Adobe, Zip, etc.).
    5. Provided user account and email administration (password reset, account creation/disabling, distribution lists, etc.) Remote printer administration (mapping, reset, clearing, etc.) Troubleshooting and isolating malware infection.
    6. Provided desktop phone support.
    7. Created and maintained technical operations documents.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Communication

Network Operations Center Technician I Resume

Headline : To obtain a potential long-term position within a diverse professional environment where knowledge, skills, and experience are aptly utilized and challenged to meet the needs of a growing global-minded company.

Skills : PIM, PPP,STP, VPLS, DHCP, DNS, Firewalls, SMTP.

Description :

    1. Escalated point for external or internal support issues.
    2. Co-authored a telecommunications architecture training manual.
    3. Monitored various point-of-present sites and client sites to ensure proper functioning of the network.
    4. Created, investigated, and troubleshoot various residential, carrier, hardware and software trouble tickets in the Network Operations Center.
    5. Queried residential and carrier voice traffic information and monitor the network Feature Group D Tandems on domestic and international UNIX based DMS-200 and GSP-300 switches.
    6. Conducted analysis of statistical international call completion data extracted into Microsoft Excel reports.
    7. Determined call success rate for a telecommunications carrier servicing a particular country, and managed rerouting of service to a more reliable carrier.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates In Computer Systems Communications

Lead Network Operations Center Technician Resume

Objective : Qualified and Certified Computer Technician successful at finding and developing the right computer solution for any type of computing need for the consumer. Work in a hand-ons computer business atmosphere where can apply computer experience and skills.

Skills : Microsoft Office, Networking, Cisco Router Configuration.

Description :

    1. Provided support, monitoring and troubleshooting for Wide Area Networks, Servers, and Applications.
    2. Troubleshot network connectivity on Cisco routers and switches using SSH, Telnet from a command line interface Knowledge and experience with IP troubleshooting, TCP/IP, DNS, ping, trace route.
    3. Troubleshot network connectivity issues across a wide range of routers and switches.
    4. Utilized the trouble ticket system to log all requests and activities including documentation of special requests and customizations.
    5. Monitored the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions.
    6. Communicated with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests.
    7. Escalated problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certification In Honor Graduate

Network Operations Center Technician Resume

Summary : Solutions oriented IT Professional pursuing a post graduate opportunity in the field of Information Technology and Security. Strong Linux administration and networking skills; Solid knowledge of LAN/WAN and TCP/IP administration; Demonstrated hardware and software troubleshooting expertise; Proven technical background with a solid history of follow-through abilities; Genuine commitment to quality of work and client satisfaction; Constantly striving to maintain a high level of integrity and responsibility; and Aspire to continue learning new systems, technologies, and skills.

Skills : Help desk, Microsoft Office.

Description :

    1. Helped with the provisioning of new circuits for customers during implementation stage Worked with the Telcos to have circuits provisioned and tested before handing it over to the customer.
    2. Helped with configuration of CISCO and JUNIPER equipment to be deployed to customer sites.
    3. Engaged Telcos in troubleshooting circuits and arranging dispatch to customer sites.
    4. Added modems with Cisco Network Registrar using GUI interface.
    5. Provided technical support to dial-up and cable modem customers.
    6. Monitored and escalated outages to proper personnel in various systems.
    7. Added new users onto mail servers along with troubleshoot email and dial-up problems by updating authentication, resetting passwords and adding IP ranges to access list.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In Information Systems And Cybersecurity