An Operations Expert is a specialist who is responsible for the management of workflow throughout all departments within the business. A well-drafted Operations Expert Resume mentions the following core duties and responsibilities – managing the flow of the workplace, analyzing business operations, identifying customers’ needs, tracking and analyzing reports, determining trends and variances, identifying the needs of the customer, collecting surveys, and analyzing customer feedback, developing improvement plans, assisting the department with change, and acting as the liaison between all departments to achieve a cohesive end-result.
These experts should always be very analytical in thinking, be able to use data to determine adjustments and changes, and view the big picture. Employers narrow resumes that highlight the following skills – knowledge of content management systems, experience in using advanced computer systems, and strong qualitative skills. A relevant degree is all a candidate needs to list on his/her resume, though some companies prefer to hire those having practical work experience.
Summary : Operations Expert is Providing coaching and education to front-line staff on inquiries and identified opportunities for improvement. Committing to outstanding customer service, knowing that our customers are our first priority. Researching and analyzing claims issues Adjust, void and reopen claims on-line within guidelines to ensure proper adjudication
Skills : Inventory and time management. Familiar with POS and computer systems related to POS systems. Microsoft Office. Cash Handling. Supervisory Positions. Small Equipment Operation.
Description :
Oversaw claims inventory distribution and management for performance guarantee groups: - NYC Hospital Groups.
Transited Authority.
Mentored 13 core associates, providing additional training, customized workflows meeting stringent quality standards, and provided analysis for improvement to management.
Monitored, distributed, analyzed and reported all claims > $100K reducing prompt pay interest and penalties.
Assisted with store operations and the supervision of employees.
Provided technical direction, guidance and resources to claims associates on a day-to-day basis Serves as first line resource for operation.
Performed all aspects of assistant management responsibilities including opening and closing of store ,making deposits ,counting down registers securing.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts In Psychology
Operations Expert Resume
Objective : To obtain a desired Operations Expert position with a company that holds and maintains high financial, moral and community standards and the opportunity to use my sixteen years of managerial skills. Processing and/or adjusting health claims in accordance with claims policies and procedures. Setting up and implementing bonus programs. Setting up monthly walk through with the owners. Operating approximately 700 stores and 300 pharmacies in 15 states.
Skills : Inventory Management, Strategic Planning, Hiring, Scheduling, Training, Time Management , Team Leadership.
Description :
Insured current policies and new procedures are being introduced and understood.
Examined daily sales reports.
Made sure all restaurants are making labor and sales goals.
Handled all complaints from local to corporate levels.
Worked directly with HR manager.
Set up community nights and local sponsorship programs.
Passed out and going over monthly P&L reports.
Experience
2-5 Years
Level
Junior
Education
BBA
Operations Expert Resume
Summary : To obtain an Operations Expert position that will utilize my experience in customer service and where my excellent communication and organizational skills will help me successfully interact with customers and clients. Operations Expert Maintaining store entrance to appropriate standard. Assessing and tallies product damages daily. Performing merchandise returns, layaways and withdrawal daily.
Skills : Microsoft, Ten Key, Cash Register.
Description :
Provided specific training and coaching to associates and encourages a teamwork environment.
Understood processes, procedures, and department workflow with ability to write and distribute procedure memos.
Proficient in setting up new associates, to include requesting necessary security access and system setup.
Performed research and problem solving.
Promoted existing and new tools developed, such as Bluesquared, BPM and IUCA Customer Service Analyze customer accounts to ensure proper transaction(s) occur.
Responsible for receiving and sending confidential health information as outlined in HIPAA guidelines Utilize all tools provided by WellPoint to include CCB, Qcare, Image, ITSA, ICLE, WMDS, Learnpoint and Jobaids Challenge my professional and personal development by setting individual and team goals and evaluate strong and weak areas of performance.
Claims Representative Coded and processed claims for payment ensuring information is supplied before eligible payments are made.
Experience
10+ Years
Level
Senior
Education
General Studies
Operations Expert Resume
Objective : Goal is to accept new, exciting challenges and to grow with a successful company. Acting as manager when one is not present. Balancing several cash registers at the beginning and end of shift. Checking in Vendors for in-coming products Bank deposits and store change. Closing and opening store according to schedule.
Skills : Microsoft Office, Excel, Type 45 Wpm, Word, Windows Xp.
Description :
Supported customers and merchants, resolving escalated orders and distributed workload among staff.
Ranked among Top 5 employees for average handling time and average call time.
Promoted to Operations Team Lead, supervising 40-50 customer service representatives and 10 remote callers in use of a new application.
Mentored new hires.
Created tutorials to teach colleagues new policies and technologies.
Hired one subordinate.
Implemented new applications, collaborating with staff in New York and San Francisco.
Experience
2-5 Years
Level
Executive
Education
BS In Hospitality
Operations Expert Resume
Summary : To obtain a leadership position that allows me to use my talent and skills to help the company grow and expand. Participating in discussions with business partners to define business questions, Extracting data from various databases; perform exploratory data analysis, cleanse, massages, and aggregate data. Applying basic statistical concepts and descriptive statistics to understand and describe relationships in data.
Skills : Microsoft Office (10+ years), Medical Terminology (3.
Description :
Provided technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis.
Served as a first line resource for operation associates for workflow and technical related processes.
Assisted associates by answering day-to-day technical questions.
Encouraged a teamwork environment and monitor inventory to ensure workflow remains uninterrupted.
Handled complex case audit, research and resolution.
Acted as a mentor to peers, providing training and managing work and projects as necessary Functions as a subject matter expert for questions from team and business partners, and interpretation of guidelines.
Reviewed, interpreted and maintained records of service level, quality, accuracy, and productivity.
Experience
7-10 Years
Level
Management
Education
BS In Criminal Justice
Operations Expert Resume
Objective : A progressive, comprehensive and innovative business professional; detail oriented, with a proven ability to successfully improve business performance and deliver cost reduction. Skilled analytical professional with a cross functional background including project management, customer service, benefit structure, claims processing, researching, problem solving, training, executive reporting and process improvement.
Skills : Process Improvement, Leadership, Leadership, Customer Service, Customer Service.
Description :
Provided advanced technical direction, guidance and resources to front-line associates on a day to day basis.
Facilitated operational training to front-line associates.
Monitored inventory to ensure workflow remains uninterrupted.
Executed complex case research and prompt resolution of issues.
Maintained divisional service level, quality, accuracy and productivity requirements.
Worked with training department to ensure procedures and policies are accurate and complete.
Monitored reports to ensure associates are adhering to the laws and company policies.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Operations Expert Resume
Summary : To advance my professional career in a position where I can apply my strong work ethic, organizational skills, and the leadership abilities I have acquired throughout my career. Creating impactful visual representations of analytic insights and concise summaries of methodology geared to audience needs; presents selected portions to stakeholders.
Skills : Medical Billing & Coding, Health Insurance, Customer Service, Management.
Description :
Provided technical direction, guidance and resources to claims, customer service, and membership associates on a day-to-day basis.
Served as a first line resource for operation associates for workflow and technical related processes.
Silently monitored live calls and performs random call audits on associates in order to ensure the highest level of service is being provided.
Provided operational training; assists associates by answering day-to-day technical, benefit, process and claims questions.
Encouraged a positive, teamwork environment.
Monitored inventory to ensure member and provider inquiries are handled accurately, efficiently, and to the highest level of service as outlined by our Anthem Health Guide (AHG) and CARING models.
Reviewed, interpreted and maintained records of service level, quality, accuracy, and productivity of associates.
Experience
7-10 Years
Level
Management
Education
GED
Operations Expert Resume
Summary : To be part of an excellent team and eventually be promoted to a management position within the company. Maintaining files of original documents filed and labeled correctly for offsite storage. Maintaining scanning equipment by performing basic cleaning and maintenance. Maintaining confidentiality in all aspects of work.
Skills : Continuous Improvement, Coaching, Mentoring, Team Leadership, Performance Management, Cross-Functional Team Management, Change Management, Policy/Program Development, Facilitation of Meetings and Projects, Inventory Control.
Description :
Worked with training department to ensure procedures and policies are accurate and complete.
Analyzed, reviewed, and tracked failed call surveys and quality errors or trend downs for validity prior to accepting in MTM and coaches associate on any missed opportunities or inaccuracies.
Actively participated in the interview process for new hires.
Monitored call center queues to ensure coverage and to prevent deviations.
Reviewed department policy and procedure manuals for accuracy.
Worked with training department to ensure procedures and policies are accurate and complete.
Played key role signing 5 new merchant partners by presenting company's benefits and ensuring merchants' site presentations met their needs.
Experience
10+ Years
Level
Senior
Education
BS
Operations Expert Resume
Headline : Over 20 years experience in customer service, data entry and multi-line phone operation. Knowledgeable in state and federal public assistance program policies with strong organizational and public speaking skills. Direct Supervision of up to 12 employees.
Skills : Program Management, Pega Software Implementation, Process Improvement, Business Change, Requirements Gathering, Public Speaking, Microsoft Office, Sharepoint.
Description :
Counted and balanced the registers.
Recorded daily sales and prepared daily paperwork.
Daily bank deposits to the bank.
Set sales, reset planograms, and merchandised sale items and product throughout the store.
Unloaded trucks, stocked merchandise in the store.
Worked and rotated all product.
Routinely conducted voids, refunds and exchanges, and layaways.
Experience
5-7 Years
Level
Executive
Education
BS In Communications
Operations Expert Resume
Headline : Seeking a highly rewarding career with a company where I can grow professionally and personally. I want to bring my skills to help the company succeed and grow. Preparing files for transfer to federal records center by labeling, cataloging, boxing, and processing. Preparing quarterly file to send records to the Legislative Resource Center for public record.
Skills : Photoshop, Social Media Marketing, Social Media Management, Social Networking, Graphic Design, Scheduling, Marketing, Community Relations, Volunteer Management, Management.
Description :
Provided technical direction on a day-to-day basis.
Served as a first line resource for associates.
Monitored inventory to ensure workflow remained uninterrupted.
Handled complex case audits.
Provided training and managed work projects.
Functioned as a subject matter expert for interpretation of guidelines.
Maintained records of service level, quality, accuracy, and productivity.
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