An Operations Support Analyst identifies the customer’s information, processes it, and solves it. While the duties vary based on the needs and requirements of the customer, the following are certain core and common duties listed on the Operations Support Analyst Resume – performing daily reconciliations, handling escalated issues; taking corrective actions and resolving discrepancies on time; working with the sales and trading department, monitoring the accuracy and performance of the employees; and preparing management reports.
Hiring employers typically look for the following skills and abilities on the resume – strong analytical skills, attention to details, good knowledge of MS Office and basic knowledge of documentation, the ability to learn new technologies and application knowledge; and multitasking skills. The education requirements vary based on the type of industry, but to the least, a bachelor’s degree is required.
Objective : Analytical and detail-oriented Operations Support Analyst with 2 years of experience in optimizing processes and enhancing client satisfaction. Proven ability to manage operational tasks efficiently, resolve customer issues effectively, and generate insightful reports. Eager to contribute to a dynamic team by leveraging strong communication and problem-solving skills to support business objectives.
Skills : Operational Support, Communication Skills, Problem Solving, Time Management
Description :
Facilitated exceptional customer service by acting as a liaison between clients and partners.
Responded to product and service inquiries, ensuring accurate information delivery.
Addressed and resolved escalated customer complaints, enhancing client satisfaction.
Created and maintained timely reports, including daily, weekly, and monthly analytics.
Managed payment processing tasks, including charging, refunding, and researching payments.
Assisted with departmental report reviews, ensuring data accuracy and compliance.
Analyzed various operational reports to identify trends and areas for improvement.
Experience
0-2 Years
Level
Entry Level
Education
B.S. IT
Senior Operations Support Analyst Resume
Headline : Resourceful Operations Support Analyst with over 7 years of experience in streamlining processes and enhancing operational efficiency. Skilled in data analysis, user support, and implementing strategic solutions to improve service delivery. Committed to fostering collaboration and driving results that align with organizational goals.
Skills : Microsoft Excel, Word, Powerpoint, Operational Efficiency Enhancement, Software Proficiency, Change Management, Inventory Control
Description :
Provisioned new users in Active Directory, optimizing access management processes.
Monitored and processed task tickets, ensuring timely resolution of operational issues.
Maintained departmental standards to enhance service quality and efficiency.
Provided operational support to branches, addressing inquiries and service requests effectively.
Utilized SunTrust Online Support to research and deliver accurate solutions to callers.
Coordinated the rollout of new banking systems, ensuring smooth transitions and user adoption.
Analyzed operational data to identify trends and improve efficiency across departments.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Operations Support Analyst Resume
Objective : Operations Support Analyst with 2 years of hands-on experience in process optimization and operational support. Adept at utilizing analytical skills to enhance service quality and streamline workflows. Proven track record in troubleshooting technical issues and delivering actionable insights to improve team performance. Passionate about leveraging my skills to drive operational excellence in a collaborative environment.
Skills : Data Analysis Tools, Incident Management, User Acceptance Testing, Business Process Reengineering, Forecasting Skills, Resource Allocation
Description :
Utilized a remedy ticket system for efficient request management and issue tracking.
Provided technical support to thousands of users, resolving software, hardware, and network issues.
Executed data queries to support system updates and reporting needs.
Navigated Channel-Link to enhance operational workflows.
Guided teammates on compliance with operational rules and regulations.
Reviewed and analyzed legal documents to ensure accuracy and compliance.
Trained new staff on retail banking procedures to ensure consistency in service delivery.
Experience
0-2 Years
Level
Junior
Education
B.S. IT
Associate Operations Support Analyst Resume
Objective : Driven operations support analyst with 5 years of experience in optimizing workflows and enhancing service delivery. Adept at utilizing data analysis and troubleshooting skills to resolve complex issues efficiently. Passionate about leveraging technology and communication to improve operational processes and foster collaboration within teams.
Developed and implemented strategies to optimize operational workflows and improve user experience.
Resolved user requests and incidents efficiently, utilizing ticketing systems to track and manage issues.
Monitored system performance and responded to alerts within defined SLA timeframes.
Automated routine monitoring tasks using scripts, enhancing operational efficiency.
Ensured databases were operational, consistently meeting SLAs across multiple regions.
Conducted environment refreshes and service updates to maintain system integrity.
Analyzed production job failures, providing quick resolutions to minimize downtime.
Experience
2-5 Years
Level
Executive
Education
B.Sc. IT
Operations Support Analyst Resume
Objective : Dedicated Operations Support Analyst with 2 years of experience in enhancing operational efficiency and user satisfaction. Demonstrated expertise in analyzing processes and supporting cross-functional teams to resolve issues swiftly. Committed to leveraging analytical skills and technical knowledge to drive process improvements and contribute to organizational success.
Skills : Oracle Database Management, Linux Operating System Proficiency, Bank Operations Analysis, Software Testing, User Training, Inventory Management
Description :
Configured and tested new workstations and software to optimize user functionality.
Managed the director's calendar and travel schedules, ensuring efficient time management.
Developed and maintained technical documentation, including SOPs, to streamline operations.
Ensured ISO 9001 compliance as the document control coordinator for server maintenance.
Maintained the issues and actions items registry to track operational tasks effectively.
Coordinated the IDE in alignment with project management procedures.
Provided support to staff and SMEs by enhancing technical documentation and processes.
Experience
0-2 Years
Level
Entry Level
Education
B.S. IT
Junior Operations Support Analyst Resume
Objective : Motivated Junior Operations Support Analyst with 5 years of experience driving operational efficiency and user support. Proficient in data analysis, process optimization, and technical troubleshooting. Passionate about leveraging analytical skills to enhance service delivery and foster collaborative team environments, while consistently contributing to organizational success.
Skills : Reporting Skills, Technical Documentation, Process Visualization, Quality Assurance
Description :
Collaborated with cross-functional teams to enhance operational processes and improve service delivery.
Analyzed and reported on data trends to support strategic decision-making.
Provided technical support to users, resolving issues efficiently to minimize downtime.
Maintained accurate documentation of procedures and processes for future reference.
Executed daily operational tasks, ensuring adherence to company policies and standards.
Coordinated meetings and prepared agendas to facilitate effective communication among team members.
Identified and implemented process improvements that enhanced team performance.
Experience
2-5 Years
Level
Junior
Education
B.S. in BA
Operations Support Analyst Resume
Headline : Dynamic Operations Support Analyst with over 7 years of experience in optimizing workflows and enhancing operational efficiency. Expertise in data analysis, process improvement, and providing exceptional user support. Proven ability to implement strategic solutions that drive productivity and align with business objectives, fostering collaboration across teams.
Managed manual terminations for expedited removal, ensuring compliance with company policies.
Maintained employee records and generated GEID for new personnel, streamlining onboarding processes.
Assisted in the development of standard operating procedures to enhance operational consistency.
Monitored key performance indicators to assess operational effectiveness and drive improvements.
Reviewed Global Data Warehouse audit reports, proactively correcting potential hijack issues in RITS.
Analyzed and validated special ADHOC script files to ensure data integrity.
Provided operational support to approximately 130 employees, enhancing team productivity.
Experience
5-7 Years
Level
Management
Education
B.S. IT
Assistant Operations Support Analyst Resume
Objective : Results-oriented Assistant Operations Support Analyst with 5 years of experience in enhancing operational workflows and delivering data-driven insights. Skilled in optimizing processes, streamlining reporting, and providing technical support to various teams. Committed to leveraging analytical skills to drive efficiency and support organizational goals while fostering a collaborative team environment.
Skills : Process Improvement, Technical Support, Project Coordination, Data Entry, Workflow Optimization, Cost Reduction Strategies
Description :
Supported recruitment by building and posting open positions, screening resumes, and conducting initial interviews with candidates.
Managed the full employment lifecycle, including onboarding and offboarding processes for all personnel.
Served as the Affirmative Action Plan administrator, conducting quarterly meetings to ensure compliance with Equal Opportunity Employment regulations.
Ensured adherence to DCAA guidelines in timekeeping, utilizing Nexonia to maintain compliance.
Implemented training programs for employees to facilitate system integration and track compliance metrics.
Oversaw company-wide payroll processing, collaborating with the accounting team to ensure accuracy and timeliness.
Led a team of 5, creating work schedules and conducting performance reviews to enhance productivity.
Experience
2-5 Years
Level
Executive
Education
B.S. in BA
Operations Support Analyst Resume
Objective : Accomplished Operations Support Analyst with 5 years of experience in enhancing operational workflows and optimizing processes. Expertise in data analysis and technical troubleshooting, facilitating effective problem resolution. Committed to driving efficiency through innovative solutions and collaborative teamwork to meet organizational objectives.
Skills : Data Analysis, Process Optimization, Business Analysis, Risk Management, Process Mapping, Stakeholder Engagement
Description :
Managed inquiries from Microsoft's field sales team, providing end-to-end support for complex operational issues.
Processed modifications on mortgage loans, ensuring compliance and efficiency.
Supported collections efforts, particularly during month-end, to optimize financial outcomes.
Developed and implemented ability-to-repay plans for past-due mortgage accounts.
Progressed from bankruptcy mail clerk to Operations Analyst within 4 years, showcasing strong career growth.
Received multiple Employee of the Month awards for exceptional performance and attendance.
Created insightful reports to enhance decision-making and operational strategies.
Experience
2-5 Years
Level
Consultant
Education
B.S.B.A.
Operations Support Analyst Resume
Objective : Innovative Operations Support Analyst with 2 years of experience in enhancing operational workflows and improving service delivery. Skilled in troubleshooting issues, analyzing data, and optimizing processes to drive efficiency. Dedicated to fostering collaboration and leveraging analytical expertise to support organizational objectives and elevate client satisfaction.
Skills : Job Control Language, Multiple Virtual Storage, System Display And Search Facility, Interactive System Productivity Facility, Ibm Utilities
Description :
Assisted in budget preparation and resource allocation for operational activities.
Identified and resolved system issues through proactive monitoring of production environments.
Diagnosed critical system malfunctions and determined root causes for effective resolution.
Utilized documented resources to resolve issues or escalated to appropriate teams when necessary.
Acted as liaison for vendors and internal teams to coordinate resolutions for client system malfunctions.
Managed help desk ticket queues, ensuring timely resolution of issues.
Collaborated with cross-functional teams during system upgrades and deployments.
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