Patient Access Director Resume Samples

A Patient Access Director is responsible for leading all aspects of the revenue cycle patient access for the system. Essential roles and responsibilities are listed on the Patient Access Director Resume as – developing and assuring successful implementation of highly efficient and effective patient access management strategies, being responsible for the functional assignments of patient access, assessing patient access operations, managing operations based on data and metrics, creating a culture of accountability, exceptional customer service, conducting and assisting in the presentation of educational sessions; performing operational assessments during strategic planning and financial review of departments and programs, and assisting in creating an annual budget and managing the approved budget.

Those interested in this field should be able to denote the following skills on the resume – work experience preferably in a supervisory role, the ability to foster an environment that nurtures collaboration, teamwork, and mutual respect; analytical abilities, good oral and written communication skills, and a strong commitment to work. A bachelor’s degree in healthcare management or business administration is a minimum requirement.

Patient Access Director Resume example

Patient Access Director Resume

Objective : Patient Access Director with 4+ years of experience in acting as a liaison between the patient and provider (physician), Assisting in scheduling new patients for an initial appointment, Answering phone calls from patients who have questions about their appointments or insurance benefits.

Skills : Microsoft Products, Medical Terminology, Inventory Control, Marketing, Sales, Management, Payroll.

Description :

    1. Oversaw all registration, centralized scheduling and financial counseling staff.
    2. Ensured education and productivity standards are maintained.
    3. Maintained and monitored registration dictionaries and reports productivity as required by financial services and the CFO.
    4. Completed quality reviews of registration workloads to maintain accuracy of 95% overall for the department.
    5. Notified the Business Office, Case Management and schedulers of insurance changes and conducts monthly notifications and updates to management and Patient Access staff.
    6. Managed and monitored financial counseling and point of services collection areas with payment arrangements of Self-Pay patients, and determines appropriate levels of discounts.
    7. Directed departmental work product in a manner that optimizes desired outcomes including high levels of patient, satisfaction.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Master's


Patient Access Director Resume

Summary : Over 20 years experience in the Healthcare industry with proven success in Patient Access Management. Strong sense of responsibility, accountability and self-motivation. Excellent written, oral and interpersonal communication skills, with solid analytical, problem solving and leadership skills.

Skills : Multiple Healthcare Finance, HR And Microsoft Systems.

Description :

    1. Managed the patient access function to ensure the highest level of customer satisfaction.
    2. Provided leadership and guidance to the patient access team.
    3. Worked with marketing and communications to plan events that bring in patients.
    4. Developed and executed visitor registration programs to capture new patients.
    5. Implemented a visitor registration process that meets HIPAA regulations.
    6. Developed a process for admitting new patients from referrals, including working with HR and payroll.
    7. Managed insurance billing using software such as Banner or Cerner.
                                    Years of Experience
                                    Experience
                                    10+ Years
                                    Experience Level
                                    Level
                                    Senior
                                    Education
                                    Education
                                    GED


                                    Patient Access Director Resume

                                    Objective : Diligent, professional Patient Access Director consultant and director. An innovative individual who has an excellent sense of teamwork to get results by instilling commitment, trust, fairness, and loyalty. Strengths include solid communication and problem-solving skills and adapting to change.

                                    Skills : Patient Access Revenue Cycle Operations, Training Skills.

                                    Description :

                                      1. Advanced and Excelled in 4 years to Patient Access Director.
                                      2. Held positions as Registrar, Medicare/ Medicaid Billing Specialist, and Practice Manager for satellite family practice facility.
                                      3. Demonstrated creativity, intelligence, and discretion in planning, organizing, and coordinating department job functions to ensure Patient Access goals are met.
                                      4. Directed management of Patient Access Registrars, Financial Counselors, Patient Access Supervisors, and Capital Cash Controller.
                                      5. Operated department per the policies and procedures of the hospital, The Shared Service Center, and The Financial Division.
                                      6. Distributed and completed assigned Patient Access reports for quality reporting.
                                      7. Followed up with Registrars/Financial Counselors on any outstanding issues and/or work tasks.
                                    Years of Experience
                                    Experience
                                    2-5 Years
                                    Experience Level
                                    Level
                                    Junior
                                    Education
                                    Education
                                    Diploma In General Studies

                                    Patient Access Director Resume

                                    Objective : As a Patient Access Director, responsible for reviewing Patient Access performance to ensure timeliness, accuracy, compliance, and standards fulfillment as defined in SSC Service Level Agreements, and also Identifying and implementing process improvements to lower costs and improve services to facility.

                                    Skills : Patient Access, Insurance Verification, Customer Service.

                                    Description :

                                      1. Responsible for the efficient, effective, and smooth administrative operation of the facility.
                                      2. Developed short and long-term strategic operational plans that align with HCA Patient Access goals.
                                      3. Monitored on a monthly basis and develops and implements action plans as needed.
                                      4. Maintained 100+% upfront cash collections throughout.
                                      5. Monitored and reviewed performance and upfront cash collection percentages with all staff members to ensure the highest quality of service is being provided.
                                      6. Created and maintained monthly budgets.
                                      7. Provided variance analyses on both positive and negative variances.
                                    Years of Experience
                                    Experience
                                    2-5 Years
                                    Experience Level
                                    Level
                                    Executive
                                    Education
                                    Education
                                    Bachelor Of Science

                                    Patient Access Director Resume

                                    Objective : Have excellent written and communication skills to offer any company. I am punctual and reliable. I have many years of experience in customer service and in a professional office setting.

                                    Skills : Inspiring Staff, Management Skills, Time Management.

                                    Description :

                                      1. Managed personnel responsible for bed control, pre-admission, patient registration, insurance verification, and PBX services.
                                      2. Planned and directed activities of Admitting and Registration.
                                      3. Coordinated functions with other hospital departments.
                                      4. Assumed 24-hour responsibility and accountability for all aspects of inpatient/outpatient, emergency registration, admitting, financial counseling, centralized scheduling, and pre-service area.
                                      5. Promoted effective partnerships with staff, patients, administration, families, physicians, physician's office staff, community, and other health disciplines.
                                      6. Typed letters, memorandums, and other documents.
                                      7. Photocopied records, formed, and other documents.
                                    Years of Experience
                                    Experience
                                    2-5 Years
                                    Experience Level
                                    Level
                                    Executive
                                    Education
                                    Education
                                    High School Diploma

                                    Patient Access Director Resume

                                    Headline : As a Patient Access Director, responsible for providing a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics/metrics, Handling all escalated patient and physician concerns to fullest Patient/Physician satisfaction possible.

                                    Skills : Office, Management, Teamwork.

                                    Description :

                                      1. Responsible for daily actions of Admissions and registration at the 300-bed facility.
                                      2. Managed 25 employees with an annual operating budget of $1.5 million.
                                      3. Implemented Kaizen, along with TWI training to all front-line staff, thus reducing eligibility errors to less than 1% monthly.
                                      4. Worked closely with the Business office reduced Admissions Authorization errors, failing to obtain precepts on High Dollar Radiology exams, along with OP surgeries to less than 1% monthly error rate.
                                      5. Obtained precepts for staff Hospitalists who ordered OP procedures to patients prior to their discharge.
                                      6. Used Leadership, management, and development.
                                      7. Sorted and distributed departmental mail.
                                    Years of Experience
                                    Experience
                                    5-7 Years
                                    Experience Level
                                    Level
                                    Executive
                                    Education
                                    Education
                                    Bachelor's

                                    Patient Access Director Resume

                                    Objective : Patient Access Director is responsible for working with leaders in non-PTAC departments to ensure that any new co-workers hired in areas with registration responsibilities have the opportunity to attend the Patient Access training, Informing the Patient Access Director of any significant issues in the Patient Access area (i.e. preregistration delays, pre-authorization backlogs, increased time to register patients, etc.).

                                    Skills : Insurance Verification, Customer Service, Authorization requirements, Cash Collections, Supervising, Healthcare Guidelines, Multi-Line Phone System, Patient Scheduling, Patient complaints, Audit Reports, Monthly Financial Reports, Teamwork, Dedicated, Data Entry, Patient Registrations.

                                    Description :

                                      1. Responsible for the daily operations and management of Facility Patient Access Department and Diagnostic Scheduling Department.
                                      2. Directed reports include 1 Supervisor, 1 Team Lead, and 19 staff members including Emergency Department Registrars.
                                      3. Developed specific objectives, budgets, and performance standards for each area of responsibility.
                                      4. Identified and implemented process improvements to lower costs and improve services to facility customers.
                                      5. Developed operational models, education programs, and applicable policy and procedures.
                                      6. Implemented regulatory requirements and company compliance policies.
                                      7. Coordinated initiatives and operations with hospital leadership representatives at the facility associated with the Patient Account Service Center.
                                    Years of Experience
                                    Experience
                                    2-5 Years
                                    Experience Level
                                    Level
                                    Executive
                                    Education
                                    Education
                                    Bachelor Of Science

                                    Patient Access Director Resume

                                    Objective : Experienced revenue cycle professional with over twenty-five year's expertise in hospital and physician practice settings. Specializing in patient and employee satisfaction, experience is the most important thing you have to offer. Particularly effective in clean claims and revenue capture, ask yourself, are you getting paid by the insurance company, and are you getting paid by the patient's Proven track record to continually meet and exceed KPI.

                                    Skills : Healthcare, Leadership, Revenue Cycle, Insurance, Database Programming, Microsoft Office Products.

                                    Description :

                                      1. Answered departmental telephones as necessary.
                                      2. Verified information and resolves common problems Adhere to all policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
                                      3. Responsible for leading the Patient Access and Front End Revenue Cycle staff including performance appraisals and disciplinary action.
                                      4. Assisted with the internal new hire 90-day PTAC Bootcamp Training Progress aligned with the HCA Parallon OJT Onboarding Guide.
                                      5. Responsible for the development of new policies and procedures to ensure smooth operation and provide excellent patient care.
                                      6. Routinely evaluated current policies to continually improve operations and maintain compliance with JCAHO and other regulatory entities.
                                      7. Ensured that all established policies and procedures are implemented and adhered to.
                                                  Years of Experience
                                                  Experience
                                                  2-5 Years
                                                  Experience Level
                                                  Level
                                                  Executive
                                                  Education
                                                  Education
                                                  Bachelor Of Science

                                                  Patient Access Director Resume

                                                  Summary : As a Patient Access Director, responsible for Researching, developing, implementing, and maintaining a database for tracking patient information, Developing employee handbooks for recruiting new staff members, and also Conducting regular visits to the facility's front desk to ensure customer satisfaction.

                                                  Skills : Developing Skills, Directing Skills, Leadership.

                                                  Description :

                                                    1. Completed inpatient/outpatient care, including emergency, medical, surgical care, OB and a 90-bed long-term rehabilitation center.
                                                    2. PAD/PAS responsible for staff hiring and terminations via Taleo and Employee Data Direct HR systems.
                                                    3. Oversaw daily operations of 2 points of entry, Main Registration and ER Registration.
                                                    4. PAD generated monthly schedule with goal of completion being the 15th or the prior month.
                                                    5. Reported to the internal CFO and external PFS Director located at the SSC office.
                                                    6. Reviewed and/or coached staff on monthly POS collections goals.
                                                    7. Worked with certain vendors on open issues and escalates to CFO in a timely manner.
                                                  Years of Experience
                                                  Experience
                                                  10+ Years
                                                  Experience Level
                                                  Level
                                                  Senior
                                                  Education
                                                  Education
                                                  GED

                                                  Patient Access Director Resume

                                                  Objective : As a Patient Access Director, responsible for Overseeing facility operations of Patient Access functions (e.g. pre-registration, benefits verification, pre-authorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard, Modeling AIDET guidelines in all interactions with the patient and ensure staff is adhering to the patient experience expectations.

                                                  Skills : Coordinating Skills, Patient Care, Resolution Skills.

                                                  Description :

                                                    1. Provided effective customer service.
                                                    2. Ensured that patient needs are met by providing timely access to care.
                                                    3. Reviewed waiting times for various services in order to identify bottlenecks.
                                                    4. Ensured that patient privacy is protected.
                                                    5. Monitored patient flow through the hospital to ensure a smooth experience.
                                                    6. Coordinated with other departments and departments across the hospital.
                                                    7. Maintained records of all patients' medical history.
                                                                    Years of Experience
                                                                    Experience
                                                                    2-5 Years
                                                                    Experience Level
                                                                    Level
                                                                    Executive
                                                                    Education
                                                                    Education
                                                                    MBA