A Patient Appointment Coordinator is responsible for obtaining, verifying, and inputting demographic, insurance, and referring physician information as needed. Typical work activities listed on the Patient Appointment Coordinator Resume include – acting as a liaison between the patient and the hospital, receiving calls and scheduling appointments, responding to phone calls, emails and letters, handling cancellations and rescheduling; scheduling an appointment for specialised services, and taking responsible action for overlapping or crowding of appointments.
The summary of skills depicted on the resume includes the following – strong customer service expertise, knowledge of appointment processes and protocols; strong knowledge of the services offered by the healthcare industry, and the ability to manage appointment calendars. A college degree in Hospital Administration or Business Administration is commonly needed for this employment.
Headline : Like to utilize my skills and background by obtaining a rewarding and challenging position. My particular strengths include strong communication abilities and organizational skills. I can work independently as well as a team. I am self-motivated, goal oriented and have the ability to prioritize tasks.
Skills : Microsoft Office, Written Correspondence, Training & Development, Management, Written Communication.
Description :
Prescreened and qualified prospective patients for consultations throughout the United States and Canada.
Consulted with elderly, disabled and low-income clientele to discuss medical options Provided case management for clients referred from Managed-Care partners through Affinity Groups such as AAA and various discount medical providers to ensure compliance.
Screened medical information to determine the type of treatment needed and the extent of treatment needed for new and existing patients.
Performed benefits checks with various insurances, financial assistance programs, and verified medical authorisation for new and existing patients.
Assisted providers in coordinating administrative details, appointment scheduling, and clinic consult services for new and existing patients.
Composed routine and technical responses to questions left overnight on the Lyric website by potential and current patients.
Reported on goal progress, forecasts, results, challenges, and achievements in a concise and timely manner to all levels of the business.
Experience
5-7 Years
Level
Executive
Education
Master's In Education
Patient Appointment Coordinator Resume
Summary : Skilled with multi-lined phone systems Able to organize and execute mass mailings Able to work well without supervision Excellent with customer support services Able to retain information given to me Skilled at learning new concepts quickly while working well under pressure Typing speed: 90 WPM Educated in Microsoft Word, Excel, Outlook, Access, and PowerPoint.
Skills : Microsoft Office Suite, Customer Service, Problem Solving, Computer Skills, Technical Support, Interpersonal, Public Speaking.
Description :
Scheduled surgeries, ordering prescriptions, coordinating meetings for the Senior Corneal Specialist, manage the Senior Corneal Specialist's clinic schedule, enter data, scan documents, coordinate prescription prior authorisations and insurance filings, patient point-of-contact for Senior Corneal Specialist, and responsible for ordering corneal tissue and medical clearance.
Worked cross-functionally with internal departments (legal, marketing analytics, creative services, and finance) to support their campaigns and other efforts Met and/or exceeded the department monthly quota by setting over 2500 successful consultations.
Developed first company newsletter to promote employee morale and company culture Proposed and created budgets for company-sponsored events.
Made sure these patients got taken care of, and were not forgotten.
Helped someone is a feeling that can not be replaced by any other.
Had the impact of drastically improving someone's day by helping them with their eye problems.
Used The skills that I performed daily included customer service, computer skills, multi-lined phone systems, the ability to talk on the phone while writing an email and listen to coworker telling you information.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Patient Appointment Coordinator Resume
Summary : To obtain a challenging Patient Appointment Coordinator position that will give me the opportunity for advancement. And allow one to utilize their skills for professional growth.
Skills : Microsoft Office, Medical Terminology, Customer Service, Emr, Employee Relations.
Description :
Utilised provided patient-specific information to accurately determine the nature of the appointment request (by health care provider or patient) and independently schedules and confirms patient appointments utilising scheduling criteria to determine appropriate appointment area/medical acuity as well as effectively manage department/division appointment calendars.
Performed related clerical duties such as processing external demand appointment inquiries which may include fax and on-line requests, as well as processing patient appointment letters and related materials (i.e., special instructions, pamphlets, PAG) Back up to Wheelchair Seating Clinic: Schedule related appointments Communicating appropriate information with DME vendors Sending and receiving documentation to be completed by Mayo Clinic providers per Medicare guidelines.
Added patients insurance in Synthesis, Electronic Service List for billing purposes while patients are admitted to the Rehabilitation Unit.
Communicated effectively with appropriate Mayo Clinic staff regarding daily inpatient admissions and dismissals.
Affectively obtained referrals and insurance authorisations when needed.
Worked with no supervision, as well as with deadlines.
Utilised provided patient-specific information to determine the nature of requests and schedule appointments, accommodating both the patient's and our .
Experience
10+ Years
Level
Senior
Education
GED
Patient Appointment Coordinator Resume
Objective : Patient Appointment Coordinator is responsible for Providing support to patients via phone calls or emails, Maintaining a high level of customer service at all times by following up with customers on their concerns, Following up on current patients who have not scheduled an appointment or have not responded to follow up calls or emails.
Skills : Electronic Medical Records systems: NextGen.
Description :
Assisted in ensuring TRICARE beneficiaries receive the highest quality specialty health care through management of the referral/authorization process.
Met contractual requirements for timely processing of referrals and authorizations.
Identified and directed beneficiaries to the most appropriate, cost-effective medical care, according to HMHS standards of excellence and in keeping with contractually required MTF/Network steerage goals.
Assigned receiving 75 to 100 patients daily, keeping accurate intake sheets on patients with accountability.
Gave patients accurate information to meet standards.
Handled patients with disputes and acquisition.
Responsible for assisting patients with scheduling appointments for on post clinics using the military computer system, CHCS, in which I use to verify the patients demographics to insure that the authorization letters are mailed to the correct address.
Experience
2-5 Years
Level
Junior
Education
BS In Business Administration
Patient Appointment Coordinator Resume
Headline : Patient Appointment Coordinator is responsible Managing appointment scheduling process from intake to follow up, Managing all aspects of scheduling including phone calls, email responses, website updates, Updating appointment availability daily on website and in call center, Ensuring timely contact with patients to confirm and schedule appointments.
Skills : Microsoft Office, Typing Speed 55 WPM.
Description :
Responsible for scheduling, rescheduling and cancelling appointments.
Maintained a high-volume workload within a fast paced environment.
Assisted an average of 550 patients in any given week and consistently meets performance benchmarks in all areas (speed, quality, accuracy and volume).
Researched complex issues regarding patient paperwork, test/lab results and medications.
Performed a variety of tasks, handling time critical issues, and send time sensitive messages to assist patient needs Finds ways to work outside of job duties to successfully help solve patient problems and meet patient needs/expectations.
Tried to assist patients with off post consults and assist patients with urgent appointments.
Assisted providers with appointments for patients that require as ASAP appointment for an off post provider.
Experience
5-7 Years
Level
Executive
Education
AS In Business Administration
Patient Appointment Coordinator Resume
Headline : Three (3) years of professional Medical Assistant experience. Over ten (10) years of administration, clerical and customer service experience. Expert in Electronic Medical Records Exceptional organisation time management and planning skills Strong leadership, analytical, problem solving and team player skills Excellent oral and written communication skills.
Skills : Epic,Microsoft Office, Microsoft Excel, Microsoft Powerpoint.
Description :
Coordinated appointments, update patient demographics and take detailed messages for 14 providers while following strict scheduling/triage guidelines.
Scheduled appointments with patients using a variety of methods (phone, text, email).
Managed patient satisfaction ratings and comments.
Maintained a clean office environment.
Provided excellent customer service to patients and staff.
Engaged with marketing to build brand awareness and understanding of the practice.
Scheduled appointments for physician consultations, including contact information and instructions.
Experience
5-7 Years
Level
Executive
Education
BA In Psychology
Patient Appointment Coordinator Resume
Headline : Patient Appointment Coordinator is responsible for Booking appointments by phone or online to maintain accurate records of scheduled appointments and make sure they are accurately reflected in patient charts, Ensuring that all necessary paperwork is completed before seeing the patient, Providing excellent customer service to patients throughout the appointment process>
Provided a phone call or email reminder when an appointment is coming up.
Coordinated doctor visits and appointments.
Scheduled laboratory and diagnostic tests.
Arranged referrals to specialists and follow up on referrals received.
Worked one-on-one with patients to give them a phone call or email reminder when their appointment is coming up.
Maintained patient chart and contact information.
Scheduled all necessary appointments including clinical, lab, radiology, etc.
Experience
5-7 Years
Level
Executive
Education
MS
Patient Appointment Coordinator Resume
Headline : Patient Appointment Coordinator is responsible for Keeping an updated record of all patient information including demographics, insurance and payment information, history of visits, etc, Maintaining positive relationships with all members of the team including physicians and staff members.
Ensured patients are seen on time by having them wait in the lobby until their scheduled slot opens up.
Received and processed all incoming requests from patients via phone call or email.
Assigned patients to available appointment times.
Updated schedule as necessary throughout the day.
Answered any questions from patients regarding their upcoming appointment.
Provided feedback to front desk staff on how well they're doing with scheduling appointments.
Scheduled appointments of patients in the clinic.
Experience
5-7 Years
Level
Executive
Education
G.E.D
Patient Appointment Coordinator Resume
Summary : Patient Appointment Coordinator is responsible for Maintaining a high level of customer service, Booking appointments for the front desk and other departments, and also Updating the appointment calendar to meet patient scheduling needs, Updating patient data on the medical record system to maintain patient confidentiality.
Managed the schedule of the team including scheduling staff and patients as well as taking over when an employee is on vacation or leaves.
Arranged for doctors to sign off on patient records in advance.
Managed the flow of patients through clinic, including trialling and managing waiting times.
Made sure all billing information is up to date and that payments are correct before they are sent out.
Maintained a clean and organised schedule book.
Managed phone calls with patients.
Coordinated with insurance companies to ensure that all costs are met and that schedules can be accommodated without delay.
Experience
7-10 Years
Level
Management
Education
GED
Patient Appointment Coordinator Resume
Headline : To obtain a Patient Appointment Coordinator, responsible for Scheduling patient appointments with physicians, lab work, and specialists, Coordinating the care of patients with their physician or specialist, and also Maintaining a professional and friendly demeanour in all interactions, Answering phone calls from patients, physicians, specialists, and insurance companies
Skills : Patient Care, Coordinating Skills.
Description :
Worked closely with medical care team members to provide them with any necessary information about their patients.
Scheduled patient appointments.
Maintained the network of providers.
Worked with the practices billing team to ensure that insurance and copays are appropriately billed.
Assisted in building relationships with patients and providers.
Managed patient referrals from referring physicians.
Coordinated patient appointments and ensure that customers receive an exceptional experience.
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