Patient Services Specialist Resume Samples

Working at various medical facilities, the Patient Services Specialist will perform duties such as checking patient’s admission and discharges, conforming patient’s eligibility for specific program or service, and scheduling follow-up appointments. Typical work duties found on the Patient Services Specialist Resume include – compiling and recording medical charts and reports; interviewing patients and completing privacy or insurance forms, receiving insurance co-pay payments, answering phone calls and directing calls to appropriate staff, and maintaining a good relationship with physicians and nurses.

Those interested in this position must be well-organized, have basic computer knowledge, and be familiar with basic medical terminologies. They should possess strong interpersonal skills and communication skills. Possessing knowledge of electronic medical records is a must. Maintaining confidentiality of patient’s data is as well needed. A Bachelor’s degree is preferred but not mandatory.

Patient Services Specialist Resume example

Patient Services Specialist Resume

Headline : To obtain a position of employment that will allow for opportunities in personal growth and challenge in a healthcare environment.

Skills : Microsoft, Word, Excel, Power point, Data Entry.

Description :

    1. Responsible for answering phones in a courteous, professional, and timely manner.
    2. Provided friendly and efficient telephone services to patients and Virginia Heart staff.
    3. Scheduled and reschedules all types of office appointments in accordance with established protocols.
    4. Provided patient instructions and general office information. Verified insurance and patient registration.
    5. Demonstrated professionalism in all interactions with patients, vendors, and fellow employees to create a positive experience.
    6. Assist medical staff with prior authorizations for procedures, radiology, and labs Appointment scheduling for multiple Physicians.
    7. Develop relationships with hotels for the lowest price available Reimburse patients for food, mileage, rental cars.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Progress


Patient Services Specialist I Resume

Objective : Professional with extensive experience as a Front Desk Receptionist. Highly proficient in registration, demographics, multi line phones, money collection and reconciliation and EMR.

Skills : self motivated, reliable and professional individual.

Description :

    1. Report directly to the Practice Manager and Office Coordinator. Responsible for supervising and training all incoming office staff.
    2. Receive and process all Workmen's Comp cases; verify appropriate information.
    3. Secure appropriate information in order to make referrals to neurosurgery.
    4. Set up schedules and maintain funds for satellite offices, staff meetings, staff functions, and Workmen's Comp.
    5. Process and resolve all patient complaints and physician complaints.
    6. Assist with back-office duties as needed; Keeps the front desk and lobby clean and organized.
    7. Delivers customer service to internal and external customers, effective delivery of information including defining services.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Medical


Patient Services Specialist/Representative Resume

Summary : Patient Services Specialist with accomplished ambitious experience supporting 12 physicians in a busy medical and Emergency Offices. Expertise includes verifying insurance coverage.

Skills : Microsoft, Word, Excel, Power point, Data Entry.

Description :

    1. Complied with scripting when greeting guest Registration on a daily basis Complied with scripting.
    2. Identify and evaluate the appropriate funding programs for patients with insurance Collected process cash and credit card payments.
    3. Maintained petty cash drawer, Disbursement summary report for Patient Account, Pharmacy, Gift Shop.
    4. Served as a financial representative, participated in patient discharged process, made sure all registration.
    5. Participate in departmental committees and group meetings which focused on providing quality services.
    6. Demonstrated interpersonal competencies, problem-solving, negotiation and conflict management, Evaluated patient care needs.
    7. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School

Jr. Patient Services Specialist Resume

Objective : To find a dependable job that use qualified skills to benefit this company and own career needs.

Skills : Microsoft office, EMR, Managed care.

Description :

    1. Trained nurses, nursing techs, nursing students, CNAs, Assist in implements in new programs, 5 S the unit, lead organizer.
    2. Greets patients and families. Keep the unit clean and a safe place, ordering unit supplies and maintaining the unit.
    3. Report and work closely with the Unit Nurse Manager, social workers, discharge facilitator, and nurses.
    4. Work with patient placement, staffing, social services .implementing new programs to the unit, up-grading the files for the manager.
    5. Facilitate patient intake & discharge for surgical outpatient procedures - Liaison between physicians, patients, & patients' guests.
    6. Maintain & organize patient charts, records, referrals, & special forms - Transcribe, verify, & the follow-up was written by physician orders.
    7. Responsible for office innovation, communications, and direct assistance.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Nursing

Patient Services Specialist/Analyst Resume

Objective : Patient Services Specialist with accomplished ambitious experience supporting 12 physicians in a busy medical and Emergency Offices.

Skills : Clerical, Human Resources, Computer Skills.

Description :

    1. Handled clerical duties associated with a medical clinic. Schedule all New and Hospital Follow-Up patients.
    2. Record all inpatient hospital consults/visits. Retrieve all necessary and appropriate data from the hospital website.
    3. Responsible for all physician requests regarding schedule changes, patient appointments, etc.
    4. Schedule patients according to Medicaid and insurance guidelines -Collect co-pays -Post payments to accounts -Follow-up on delinquent accounts.
    5. Verify private insurance and Medicaid for each patient -Run daily and month-end money reports -Interact daily with patients.
    6. Obtain patient information and a prescription for therapy Call patient and schedule therapy Verify insurance benefits and obtain authorization.
    7. Provide scheduling appointment card for visits Scan documents into patient's electronic medical record Answer multi-line phone.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Medical

Patient Services Specialist III Resume

Summary : To obtain a position as a front office assistant where may utilize skill set and be an asset to team.

Skills : Office Administration, Customer Service, Customer Service.

Description :

    1. Scheduling New and Follow Up Patient Appointments in Onco system.
    2. Check-in patients as they arrive, verify information, collect co-payments, verify demographic information.
    3. Answer calls promptly and retrieves messages. Check-Out Station: Schedule follow up appointments for clinic and/or outside testing.
    4. Assemble all new patient and hospital follow up charts. Including blood cultures.
    5. Answered incoming calls Schedule Dr appointments Cancelled appointments Outbound calls to patients.
    6. Collect specimens for lab Make sure Troponin and antibiotic blood draws are done in a timely manner.
    7. Perform EKG, document time in computer and deliver EKG to Dr in a timely manner Make sure oxygen.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Sr. Patient Services Specialist Resume

Summary : To work in a position where can maximize customer service, technical and language skills experience so that able to make a positive contribution to Organization while taking advantage of opportunities.

Skills : MS Office, IDX, All scripts and internet searches, Med i SOFT.

Description :

    1. Charged with providing essential support in enhancing quality of patient services, processing inpatient and outpatient.
    2. Triage phone calls to clinical and professional staff and addresses any patient questions/concerns.
    3. Facilitate assignment of hospital beds based on diagnosis, medical service, and other patent care needs.
    4. Demonstrated compassion and customer service skills in helping patients feel at-ease, responding promptly to questions.
    5. Determining patients' eligibility for care for planned or emergency services by verifying insurance coverage.
    6. Contributed significantly to effective and timely communications with patients' referral agencies, physicians.
    7. Manage financial issues, processing and reconciling charge documents and investigating/correcting rejected charges.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Social

Asst. Patient Services Specialist Resume

Objective : Obtain a Health Record Technician-III, Staff Services Analyst, Governmental Program Analyst position and starting up a Non-Profit Organization residential facility for pregnant teens.

Skills : Microsoft, Outlook, Office Suite, Medical Terminology.

Description :

    1. Responsible for multi-range of business service functions, with an emphasis on electronic medical record processing.
    2. Ability to multitask and prioritize numerous demands, data processing concepts as they pertain to the Electronic Medical Record.
    3. Works collaboratively with their colleagues and provide excellent customer service to all patients, visitors, and answers.
    4. Assist patients in understanding the release of the patient's protected health information and process in compliance.
    5. Concerns for patients will be completed timely to achieve identified outcomes or solutions.
    6. Serves as a role model for fellow colleagues and demonstrate teamwork orientation by providing support.
    7. Provide administrative, payroll, reception and additional duties needed to support the efficient operations of the business department.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate

Patient Services Specialist/Executive Resume

Objective : A responsible front desk position with a medical facility that utilizes strong communication and organizational skills.

Skills : Microsoft Excel, Microsoft Word, Banking.

Description :

    1. Performed secretarial duties, utilizing knowledge of medical terminology and hospital, clinic and laboratory procedures.
    2. Compiled and recorded medical charts, reports, and correspondence, using typewriter and word processor.
    3. Answered telephone and scheduled appointments. Successfully handled all insurance issues.
    4. Scheduled clinical appointments for patients and hospital follow-ups from medical staff Distributed mail & faxes.
    5. Performed special projects and duties assigned by the supervisor or department administrator on an as-needed basis.
    6. Assist in all areas of Administrative duties for two on-site doctors Insurance- Data Entry, Check for accuracy and validity of claims.
    7. Ensure patient registration is complete, and verify patients' insurance information upon check in.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Medical

Associate Patient Services Specialist Resume

Objective : Obtain a position as a team-player in a people-oriented organization where can maximize customer-service experience in a challenging environment to achieve the company goals.

Skills : Leadership, Communication Skills.

Description :

    1. Accurately and expediently establishes new patient accounts reconciling all data entry input against source documents.
    2. Effectively communicates with healthcare professionals to provide updates on the patient's order status.
    3. Gathers all necessary documentation and takes actions that may include calling, faxing or submitting online information.
    4. Renews all expiring pre-authorizations 2 weeks before expiration to ensure there is no interruption of service to our customers.
    5. Updates the patient accounting system to reflect receipt of required documentation and reassigns orders to the correct department.
    6. Expedites service in situations requiring urgent attention as determined by management.
    7. Provides updates to Patient Enrollment and Recur supervisors on existing requests that are pending orders.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Administration

Patient Services Specialist/Co-ordinator Resume

Objective : Organized Medical Administrative Professional who smoothly prioritizes tasks while juggling multiple duties and continuous interruptions. Exceptional communication skills, health information.

Skills : Complaints Handling, Data Entry, Reporting.

Description :

    1. Expedites service in a situation requiring urgent attention as determined by management.
    2. Electronically attaches verification sheets in appropriate systems.
    3. Effectively communicates with healthcare professionals to provide updates on the patient's order status.
    4. Identifies opportunities for improvement and contributes to solutions to enhance workflow efficiency and enhance the customer experience.
    5. Telephone physician's offices or patients at home in order to obtain a signed physician order.
    6. Create and maintain patient appointments, schedules, co-pays and medical accounts using TherapySource.
    7. Provide quality customer service through the front office and audio assistance Work closely with office staff and Therapists.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Education

Patient Services Specialist Resume

Summary : To obtain a position in public relations to excel in this field with hard work, perseverance and dedication.

Skills : CDL CLASS A, Ms-office

Description :

    1. Provide excellent customer service to anyone that calls or walks into the clinic.
    2. Maintain optimal daily scheduling by ensuring no conflict in physician's schedules and calling patients.
    3. Prepare medical records for patient appointments, to include that patient's lab orders, hospital reports.
    4. Prepare exam rooms and assist patients for examinations to include triage, minor procedures, and diagnostic studies.
    5. Coordinate information and requests with the physician, medical students, and patients.
    6. Assist patients with information technology regarding patient satisfaction surveys.
    7. Coordinate requests and information with physicians, medical students, residents, patients.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Diploma