A PC Field Technician is responsible for providing customer support mainly through field visits. Typical work activities found on the PC Field Technician Resume are – identifying technical issues, installing hardware, software, and network systems, determining solutions to technical issues, writing service reports, answering client’s inquiries, carrying out maintenance and upgrading tasks, maintaining documents of repairs and fixes done, setting up hardware and installing and configuring software and drivers, managing security options and software in computers, and offering timely support by visiting the client’s field.
Ideal candidates for this role normally possess the following skills and abilities – outstanding diagnostic and troubleshooting skills, the ability to work on various types of PCs and network, solid knowledge of different applications, software, and technologies, the ability to make upgrades and detect virus and bugs; and familiarity with internet security and data privacy principles. Employers seek those having a relevant qualification, which can be a degree or diploma in IT or Computer science. Formal work experience is considered over academic qualification.
Summary : PC Field Technician is responsible for Ensuring that MAC's and PCs are maintained and operating effectively and that employees, faculty and/or students have the technological support needed to complete their work, Setting up and configuring MAC's, PCs, and local area networks, load software and ensure that the computer is operating to standards.
Skills : JavaScript, CSS, HTML 5, Java, XML.
Description :
Presented Curriculum focus during high school career included Business and Technology courses.
Diagnose software issues and solve them.
Replace faulty computer hardware.
Setup computer stations in new rooms.
Removed computer from the network and add it back.
Installed and repaired computers Installed hard drive, VGA, memory, NIC, CD ROM Migrated windows 2000 to windows XP Installed and configured network.
Answered user inquiries regarding computer software and hardware operation.
Experience
7-10 Years
Level
Management
Education
GED
PC Field Technician Resume
Summary : PC Field Technician is responsible for Recording incidents and service request tickets and their detailed resolution in Service Now, Performing remote and onsite troubleshooting through diagnostic techniques, Following-up/update customer and Field Service Team with status regarding unresolved/resolved issues.
Skills : Microsoft Office Suite, Lotus Notes, As400, Adobe Acrobat,.
Description :
Set up, tested and configured networks, desktops, laptops and printers.
Installed motherboards, processors, RAM and graphics cards.
Performed desktop and laptop repairs for Dell, IBM and HP systems.
Troubleshoot issues and resolved problems accurately and efficiently.
Diagnosed, installed, configured and repaired computer systems and software.
Performed diagnostic tests and repair malfunctioning hardware and software.
Monitored ticket queues in Remedy, TWOS and SNOW.
Experience
10+ Years
Level
Senior
Education
GED
PC Field Technician Resume
Objective : Seeking an entry-level PC Field Technician position, which will allow me to utilize my exceptional computer skills. With skills, abilities and experience in PC and MAC I represent a great asset to the helpdesk and IT organisation.
Skills : Adobe Creative Suite: Photoshop CC, Illustrator CC, Flash Builder 4.7, Dreamweaver CC, Flash CC, Adobe Reader Microsoft Office: Word, Excel, Power Point, And Entourage POS System: Pulse Operating Systems: Mac, Microsoft.
Description :
Provided on site POS hardware/software support and floater support for the Food and Wine Festival.
Responsible for working closely with customers, business analysts, and team members to manage and control the processing of programs and peripheral equipment on distributed computer systems, such as printers, scanners, Disney Tap to Pay, wireless cards, etc.
Established production schedules, ensuring that appropriate jobs, documentation and data files are available.
Assisted in job set-up.
Performed problem identification, escalation and resolution.
Effectively communicated status of operations to allow for immediate response to service disruptions.
Responsible for assistance in the efforts of supplier teams when needed to develop or sustain the application environment.
Experience
0-2 Years
Level
Entry Level
Education
Certificate Of Graphic Designs
PC Field Technician Resume
Summary : Over 10 years of customer service and IT experience Proficient in accounting principles, antivirus, software/hardware applications, system configuration, training, technical support, various automated tracking systems and Microsoft Suite and Windows applications. Strong analytical skills, articulate, detail oriented, fast leaner, proactive, ability to multi-task.
Skills : Java, JavaScript, HTML5/CSS, Troubleshooting, Customer Support Experience.
Description :
Imaged about 600 pc's for Win 7 upgrade.
Installed Citrix Neighbourhood.
Obtained MAC, IP addresses and Patch Panel numbers.
Setup computers on the domain and configured printers.
Supported Win 7, XP, and NT.
Familiarized with HIPAA Rules & Security.
Used SCCM 2007 Worked directly with administrator staff, doctors and nurses to install new PC's.
Experience
10+ Years
Level
Senior
Education
B. S. In Computer Science
PC Field Technician Resume
Headline : PC Field Technician with 6 years of experience in Performing routine maintenance on PCs, Kiosk, Point of sale systems and peripherals, Informing unresolved issues to the next level of support or support teams, Assisting with special projects, system upgrades, and special events (i.e., planning, staging, testing, installing and support).
Skills : Microsoft Office, Vmware, Word Processing, Computer Hardware, Problem Resolution, Adaptability, Collaboration, Strong Work Ethic, Critical Thinking.
Description :
Trained and acted as lead for new technicians in the conversion rollout procedures.
Roll out Followed-up Technician responsible for after conversion analysis and resolution of any outstanding problems after completed installation.
Performed Q&A, and replace any defective or missing equipment.
Performed conversion of automated ordering devises that included Ethernet card exchange, re-configuration, and software upgrade.
Performed hardware and software conversion of remote communication system from satellite to 56k modem including telephony troubleshooting after ping failures to verify VOIP line connections.
Required to setup and configure desktop and laptop equipment as well as server upgrades and installs.
Maintained, repaired, troubleshooted & upgraded PC's, laser printers and related peripherals.
Experience
5-7 Years
Level
Executive
Education
GED
PC Field Technician Resume
Objective : Accomplished PC Field Technician professional seeking a position to utilize office management and communication skills as well as the opportunity to demonstrate valuable customer service technical experience.
Skills : Applications: Microsoft Office, Peregrine Servicewomen 6.2, Symantec Ghost Explorer 8.2, Notes, Internet Labor Claiming, DameWare NT Utilities, Computer And Application Rapid Development System, Oracle And Active Directory.
Description :
Led a special projects team that conducted Dell Optiplex installations in Regions Banks.
Trained other employees on Raid upgrades on servers and installed motherboards and terminals.
Performed service calls on DELL PE1650 Servers, Optiplex Workstations and Latitude Notebooks.
Participated on Wal-Mart Global Support Team with the following responsibilities: performed installation and maintenance of IBM POS cash registers troubleshot handgun and flatbed scanners, receipt printers, and credit card readers conducted weekly and quarterly store Preventive Maintenance calls -inspected and repaired store office computers, back office equipment, and cash office equipment as needed.
Functioned as team leader in various system rollouts including Wal-Mart and Dell.
Performed in a self-directed environment servicing an area within a four hour radius of Memphis.
Prepared documentation in a timely and accurate manner with a focus on detail and issue resolution.
Experience
2-5 Years
Level
Executive
Education
BS In Management Information Systems
PC Field Technician Resume
Headline : Assistants perform entry-level PC Field Technician professional work in technology-related disciplines, While areas of specialisation vary, typically I.T, Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report.
Skills : Active Directory, Microsoft Office, Customer Service , Network Administration, Windows Xp, Windows Vista, Windows 7, Windows 8, Windows 10, Deployment, Printers, Mac OS X, Remedy, Desktop Support, Mobile.
Description :
Rolled out, installed and setup new laptops, desktops, local/network printers.
Provided hardware support on laptops, desktops, and local/network printers.
Conduct necessary on-site repairs.
Repaired hardware and software on laptops and desktop PCs.
Repaired motherboards, power supplies, processors, LCDs, memory, hard drives, etc.
Installed software programs.
Provided transportation, on-site installation, configuration, customer service, and troubleshooting of equipment, computers, software, and related .
Experience
5-7 Years
Level
Executive
Education
GED
PC Field Technician Resume
Objective : PC Field Technician is responsible for Working tasks include resolving minor technology problems, monitoring activities, and maintaining documentation, independent initiative and judgement, under supervision.
Skills : Windows Operating Systems (DOS, 2000, XP, Vista, 7,.
Description :
Repaired hardware and software on laptops and desktop PCs.
Repaired motherboards, power supplies, processors, LCDs, memory, hard drives, etc.
Installed software programs.
Ordered PC parts as needed.
Troubleshoot Dell, HP, Compaq, etc.
Responsible for assisting with large scale deployment of over 1000 personal computers for the Duval County School System.
Utilized various IT diagnostic tools including, but not limited to; Ghost 32, Memtest, and HD Tune.
Experience
2-5 Years
Level
Executive
Education
AAS In Information Technology
PC Field Technician Resume
Summary : PC Field Technician with 8 years of experience in Installing, servicing, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites, Keeping track of your service calls via computer, including products serviced, work performed, hours and parts utilised, Maintaining an accurate parts inventory at levels that insure a first-time fix.
Skills : Managing Windows Server 2012 and Virtual workstations.
Description :
Responsible for the installation of PC software/hardware.
Duties included troubleshooting all aspects of desktop and laptop pc's, printers, servers, and networks.
Familiared with Cisco routers and switches.
Determined repair parts required, request pick up parts and repair/install as required.
Certified to work on all models of computers and desktop printers designed by Dell.
Required to travel extensively for both residential and business customers.
Performed data backups to maintain and ensure data integrity.
Experience
7-10 Years
Level
Management
Education
AAS In Information Technology
PC Field Technician Resume
Objective : To secure a challenging PC Field Technician position where my education in Computer Network Systems, A+ certification, technical application support and over two years of IT experience will be utilised.
Skills : SCCM, Windows 7, Windows Xp, Networking, Customer Service, Printers, Microsoft Office Suite.
Description :
Provided onsite Hypercare/Floater Support for multiple parks at Disney World Skills Navigating through POS system (Disney Parks & Resorts) Hardware support for NCR RealPOS 25/ xr7 POS Software support Disney Parks & Resorts POS Set up local printers on NCR POS Knowledge in multiple technical areas.
Backup/restored disaster recovery team member.
Drived between a week Advise customers of preventative maintenance techniques Order supplies & work with various ticketing systems Dismantles,.
Developed and interpreted organizational goals, policies, and procedures.
Coordinated with bank managers and tellers to implement memory upgrade for HP x5150 Desktop PCs throughout the Bank of America offices in Baltimore .
Upgraded older slower RAM (1GB) from 3 -20 Desktop Computers per site to new faster RAM Modules (2GB).
Provided on-site HW technical support for workstations and related peripherals problems that stem from the upgrade.
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