Phone Operator Resume Samples

A Phone Operator works for various companies and takes responsibility for attending phone calls and directing customers. A well-written Phone Operator Resume mention the following duties – listening to customer requirements; operating telephone equipment, estimating quotes, handling administrative tasks, facilitating smooth operations and communication in the company, making clear and accurate communication to the other party; redirecting and diverting calls to appropriate parties; handling emergency calls and contacting personnel in case of emergencies; and handling administrative tasks if needed.

Those interested in this line of activity must display on the resume the following skills and abilities – good listening skills, communication abilities, accuracy, computer competencies, clear and accurate speaking skills; and knowledge of operating multiple phone systems. Formal education is not needed; however, a high school diploma is preferred. Most of the companies provide on-the-job training.

 

Phone Operator Resume example

Phone Operator Resume

Objective : To work for a company who cares about their consumers. A company that prides itself and is known for excellent customer service. A company who has values and morals that make them stand out. I would like to work for a company that is team oriented and professional.

Skills : Typing 50 Wpm, Customer Service Skills.

Description :

    1. Identified prospects by reading telephone and zip code directories and other prepared listings.
    2. Called prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
    3. Influenced customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
    4. Completed orders by recording names, addresses, and purchases.
    5. Referred orders for filling.
    6. Kept equipment operational by following manufacturer's instructions and established procedures.
    7. Secured information by completing data base backups.
    8. Maintained safe and clean working environment by complying with procedures, rules, and regulations.
    9. Maintained operations by following policies and procedures; reporting needed changes.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma


Telephone Operator Resume

Headline : As a Telephone Operator I maintained a professional attitude while assisting customers with various questions and concerns regarding their services. As a Telephone operator iv also handled confidential information along with HIPPA regulations for Doctors offices and Hospitals. My warehouse experience includes but is not limited to: filling customer's orders, reviewing product orders and complying with safety regulations.

Skills : Typing skills, Telephone skills, Customer Service/Call center skills.

Description :

    1. Handled special premier accounts for Blue Shield members.
    2. Assisted the correspondence processing team.
    3. Performed clerical duties such as proof reading, filling, mailing, and faxing letters.
    4. Attended one meeting every week with my team and supervisor to go over the month's stats and what we can do better to stay achieving our goals.
    5. Communicated effectively with several members a day resolving the issues they had.
    6. Received many first call resolution surveys and kudos calls from members.
    7. Always read new documents every day to better my knowledge of the company and its changes.
    8. Kept my station clean and organized at all times.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Telephone Operator Resume

Objective : Obtain a Telephone Operator position where I can maximize my people-oriented experience, communication skills, and customer satisfaction while bringing a positive attitude to the workplace.

Skills : Communication Skills, Operating Skills.

Description :

    1. Operated switchboards to transfer incoming calls and making outbound calls according to owner's specific instruction.
    2. Receive incoming calls by appropriately greeting players and inquiring into their purpose of calling.
    3. Provided preliminary information regarding the casino's promotions.
    4. Take messages form callers in cases of unavailability of recipients and ensure that the messages are relayed to them.
    5. Maintained logs of incoming and outgoing calls and handle dog tracks record keeping duties.
    6. Handled typing and data entry duties and correct update electronic telephone directories.
    7. Advised AV Techs to floor when machines are not responding upon customer complaints.
    8. Upsold of casino's promotions and players cards memberships.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma

Receptionist Telephone Operator Resume

Headline : Friendly and enthusiastic employee with 22 years of specialization in retail and hotel customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills : PowerPoint , Fast learner , bi-lingual, fast paste worker and learner etc.

Description :

    1. Used computers for various applications, such as database management or word processing.
    2. Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    3. Created, maintained, and entered information into databases.
    4. Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
    5. Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
    6. Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
    7. Completed forms in accordance with company procedures.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Diploma

Telephone Operator Resume

Objective : Currently seeking a Telephone Operator position in an environment that offers a greater challenge, increase benefits for my family, and the opportunity to help the company advance efficiently and productively.

Skills : Microsoft Office, Operating Skills.

Description :

    1. Responded to Member and Provider phone inquiries regarding all aspects of client business, including claims, in a timely, accurate and professional manner.
    2. Responded to member, provider and other inquiries via telephone, correspondence, or lobby walk-in meeting all corporate guidelines and performance standards.
    3. Recorded, investigated and resolved customer complaints as detailed in the Grievance Procedure narrative.
    4. Assisted in the education of new customers and in the re-education of existing customers to the proper procedures of the health plan.
    5. Tracked and followed-ups on all inquiries, utilizing on-line systems and procedures, according to the established guidelines.
    6. Assisted with other projects and duties.
    7. Consistently met all initiatives, accountabilities and values based behaviors.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Human Resource

Telephone Operator Resume

Objective : Telephone Operator versed in DOT safety regulations, inspections, maintenance and on-time deliveries, offering 5 years verifiable and proven on-time delivery exp. Reliable, committed, motivated, and organized to getting to each location efficiently and safely. Navigating routes to guarantee incident-free delivery. Customer-focused and strong communicator with the ability to effectively interact with others.

Skills : Experienced Customer Service Representative.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Answered a constant flow of customer calls with up to 10 calls in queue per minute.
    3. Gathered and verified all required customer information for tracking purposes.
    4. Defused volatile customer situations calmly and courteously.
    5. Mastery of customer service management systems and databases.
    6. Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
    7. Managed high call volume with tact and professionalism.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

County Phone Operator Resume

Summary : A competent customer service professional with a record of consistency in providing excellent customer service and customer relations expertise. Ensuring streamlined operations and customer satisfaction while maintaining proficiency. Experience includes Relationship Building with customers and fellow employees; Customer Relations; Planning; Organizing and Time Management. Effective Multitasking; able to work on multiple tasks calmly and effectively under pressure while still delivering a high-quality product along with great customer service.

Skills : Expertise In The Windows Operating System, Microsoft Office Suite, Many Business Related Software.

Description :

    1. Reported essential or significant feedback to management and peers in order to improve business operations.
    2. Completed orders while maintaining accuracy during peak hours.
    3. Diffused potentially escalated calls by identifying issues before they arise and by providing solutions to issues that may have already surfaced.
    4. Recovered any unintentionally discarded data.
    5. Provided support via telephone to resolve any technical issues that arise within the system.
    6. Built and maintained data spreadsheets relating to the business' accounting, inventory and scheduling.
    7. Accurately documented, researched, and resolved customer service issues.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma In Business

Phone Operator/Call Center Resume

Objective : Seeking opportunities for a financially stable job and a leadership position. Always seeking self-improvement, and hope to grow. It means a lot for me to chase my passions and develop myself all the time. Goal is to continuously find opportunities for myself, and find a place to engage others at my best, and be a capable and valued member of a team.

Skills : Public Speaking, Character Roleplay, Storytelling.

Description :

    1. Answered and routed incoming calls on a complex digital telephone system.
    2. Performed database retrieval for directory information.
    3. Provided information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc.
    4. Dispensed general information in person regarding the college when incoming call load allows.
    5. Assisted callers in identifying needs and then routing calls appropriately.
    6. Placed long-distance calls for authorized college staff as necessary.
    7. Updated and maintained a personal copy of staff directory and other resources to ensure accurate dispensing of information.
    8. Answered routine questions about telephone and voice mailbox operations on an occasional basis.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Psychology

Phone Operator Resume

Summary : Excellent communicator with 4+ years of experience working in a demanding call center environment as a customer service representative. Personable and responsible cashier with 5+ years of experience working in fast-paced environments. Solid team player with a great positive attitude. Dedicated to customer satisfaction to contribute to company success. Strong organizational skills, listening skills, and a creative problem solver. 

Skills : Lead Inventory, Customer Service, Bilingual, Multi-Tasking.

Description :

    1. Represented the company on the telephone and being the initial point of contact for all visitors and dealing with queries in a professional & efficient manner.
    2. Answered customers' questions and providing information on procedures or policies.
    3. Welcomed and approached visitors into the reception area and providing a high level of customer service.
    4. Booked vehicles in for work and keeping customers informed of the progress of their vehicles and calling customers when a vehicle has not been collected.
    5. Maintained the smooth running of the reception on a day to day basis.
    6. Compiled and maintained non-monetary reports and records.
    7. Issued receipts, refunds, credits, or change due to customers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor In Social Work

Phone Operator Resume

Objective : Highly qualified Phone Operator with experience in the industry. Enjoy creative problem solving and getting exposure to multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Fireworks, Fax, Compensation, Filing, Typing, Word, Powerpoint, Excel, Medical Terminology, Housekeeping.

Description :

    1. Proven record of transferring calls, and monitoring the emergency systems.
    2. Able to handle all types of situations with diplomacy and politeness.
    3. Demonstrated ability to remain peaceful in crisis situations.
    4. Proven ability to sit for extended periods of time.
    5. Highly skilled in operating multi-line telephone in a timely and professional manner.
    6. Hands-on experienced in processing all codes calmly and in a timely manner.
    7. Answered, recorded, logged, and processed all calls, requests, questions, or concerns.
    8. Processed requests for wake-up calls and screening calls.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Phone Operator Resume

Objective : To obtain a position with an organization where I can apply my diverse skills and background while contributing to the success of my employer.

Skills : Microsoft, Phones, Hippa, Work Well With People, Organization.

Description :

    1. Answered incoming calls for a variety of companies Take detailed messages in a timely, efficient, and courteous manner.
    2. Able to problem-solve for customers utilizing identified resources.
    3. Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements, and expense report Maintained office scheduling and event calendars.
    4. Composed, typed, and distributed meeting agendas and minutes, routine correspondences, and reports.
    5. Set up and handled incoming mail and office filing systems.
    6. Collected and coordinated the flow of internal and external information.
    7. Managed office equipment and office space.
    8. Established the administrative work procedures for tracking staff's daily tasks.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Phone Operator Resume

Summary : Basic medical, billing, and insurance knowledge. Self-starter with an outstanding memory and ability to learn things faster than others. Works great under pressure and strives to meet deadlines.

Skills : PowerPoint Microsoft Office, Operating Skills.

Description :

    1. Recorded, delivered, and relayed verbal messages.
    2. Called and paged appropriate individuals requested by caller and inform them of their messages.
    3. Referred callers to emergency numbers if necessary.
    4. Operated cord and cordless switchbpard phones, intercom, and 2-way radio.
    5. Date stamp time of call and record in computer.
    6. Sorted incoming mail, make copies, send and retrieve faxes.
    7. Transferred calls arrange conference calls, schedule, reschedule and cancel appointments.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma In General Studies