A Professional Services Coordinator works with the company to coordinate activities and resources for implementation services. A well-drafted Professional Services Coordinator Resume mentions the following core duties – overseeing all employee interaction with customers, ensuring close adherence to company policies, maintaining and updating service policies, making adjustments to serve customers, interacting with guests, providing service tactfully at all times, solving conflicts customers have, and fostering relationships and earning future business from guests.
Job requirements include the following – highly organized and capable of filling administrative tasks; working experience in customer service management, strong communication skills, and the ability to negotiate well. Other core competencies include basic knowledge of the company’s products/services, and support services. Formal education beyond a high school diploma or GED is not mandatory for this role.
Headline : Professional Services Coordinator is responsible for Maintaining a professional work environment and comply with company policies, regulations, and procedures as defined by management, Ensuring that all employees are treated equally, regardless of gender, race, religion or sexual orientation.
Skills : Excellent Computer, Knowledgable In Microsoft Suite Programs Including Publisher, Customer Service, Time Management, Organization, Project Planning.
Description :
Coordinated patient care and discuss with patients what services are or are not available and covered under Medicare guidelines or specific insurance plans.
Cultivated and maintained relationships with referral sources that include physicians and their staff, hospital discharge planners, and social workers.
Conducted educational activities in the community that include speaking engagements regarding home health benefits and process for referral submission.
Scheduled on a routine basis, blood pressure clinics or similar educational events, as well as games or crafts for independent and assisted living facilities.
Maintained a daily tracking log of sales calls made in the CRM program.
Prepared and presented marketing plans for various ways to market in the community and to referral sources.
Managed and followed a monthly sales budget for marketing expenses.
Experience
5-7 Years
Level
Executive
Education
BS In Business Admin In Marketing
Professional Services Coordinator Resume
Headline : Excellent written and verbal communication skills; Analytical and self-reliant when completing projects. Excellent managerial and public relations skills. Effective in cultivating and maintaining business relationships. committed to superior customer service. Organized, detail-oriented, trustworthy, diplomatic, and ethical; effective in working with teams. Proven time management skills, which incorporate multitasking and prioritizing. Ability to maintain composure and excel in a stressful and deadline-oriented environment.
Skills : Microsoft Office, Client Services, Sharepoint, Project Coordination, Documentation.
Description :
Assisted COO in the development of business development opportunities including market research on healthcare clients.
Assisted in the logistic management of the COO Project lead in implementing new client with 100 physicians uploaded into our TRACE app; for six months.
Communicated monthly priorities to the team and works with COO in managing deadlines & priorities.
Worked with the COO and Consultant in the implementation and facilitation of the co-management contract.
Communicated with legal counsel related to hospital contracts & facilitated timeline implementation.
Worked with clients to establish meetings, distribute notes, and other logistical elements.
Acted as manager, approver, and IT support with all items related directly to Sharepoint.
Experience
5-7 Years
Level
Executive
Education
M.B.A.
Professional Services Coordinator Resume
Headline : Looking for a challenging Professional Services Coordinator position that will allow me to use my previous experiences and apply them to this new venture. These experiences include organization, multitasking, customer service, and the willingness to take initiative. I have many years of customer service, along with many other valuable skills. I will use them all to the fullest of my abilities, to see projects through to the end. I am proficient in Microsoft Excel, Word, Outlook, PowerPoint, and Visio.
Skills : Success Factors LMS Training System, Maximo 7.6, Sharepoint, WinCalendar, MS SQL Server database, SAP, Documentum, Agile, HRIS, Turquoise Financial Database & Access.
Description :
Scheduled and led Scope Calls, with the sales team, consultants and customers.
Scheduled Installs and Consulting Engagements with customers.
Made sure SOWs and all PO's and contract paperwork are countersigned, for records.
Entered data into the Revenue Spreadsheet, with every Install and Engagement completed.
Worked with Salesforce, IT web ticketing, and Oracle daily.
Created Outlook invites to lock in dates with customers.
Served as a departmental representative on numerous teams dealing with systems conversion and reporting issues during conversion for two lines.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Professional Services Coordinator Resume
Headline : To find a Professional Services Coordinator position where my contributions working in Sales, Recruitment, and Business Management could be combined and/or transferred into a successful partnership for myself and my employer.
Skills : Recruitment And National Sales, Coordinating Skills.
Description :
Managed the acquisition of new business from qualification to implementation and close of contracts ranging from 20K to 1.2M.
Reported departmental revenue projections to Vice President Professional Services and Chief Financial Officer.
Managed and maintained Business Register for existing consulting and training contracts.
Gathered, analyzed, and provided executive level management with functional Process Review resulting in a significant reduction of RFQ process time and strengthened the accuracy and pricing methodologies of the sales cycle.
Guided Consulting Managers, Junior Project Managers, and Application Specialists in the absence of Vice President and was awarded recognition by department and peers throughout the interim.
Managed a Vocus/Cision portfolio of mid-sized clients ($10-$70K in value), which included and was not limited to researching requirements for their specific brand's needs, designing and implementation of custom solutions, also providing tier 1 and 2 help desk support.
Responsible for firm growth through the development of professional and client relationships.
Experience
5-7 Years
Level
Executive
Education
BS In Health Science
Professional Services Coordinator Resume
Summary : Results-driven and clinically based sales representative with significant experience in problem-solving, team leadership, solution sales, and implementation and management of complex systems. Disease State experience in Pulmonology, Hypertension, Urology, Gastroenterology, Otolaryngology, and Arthritis.
Skills : Sales Management, Planning Skills.
Description :
Built and maintained client relationships while calling on physicians, hospital case managers, skilled nursing facilities, office managers, and discharge planners within an assigned territory to promote home care services and specialty programs.
Prepared business plans and maintain target lists to prioritize accounts in accordance with the market sales plan.
Gathered and organized account-related information and provide input on key customer opportunities, service line extensions, proposals, and contract pricing.
Selected Highlights Exceeded company referral quota within 2nd month of employment.
Recognized for consistently increasing referral base.
Selected by management for field training and promotional marketing enhancement of sales literature.
Coordinate the design and planning of tenant support services for a community of 220 low-income families and seniors.
Experience
10+ Years
Level
Senior
Education
B.S. In Business Management
Professional Services Coordinator Resume
Objective : Professional experience and education include project management, sales, customer relations, product management, and marketing Results driven with a strong emphasis on customer service. Outstanding reputation as a highly organized and effective individual contributor, capable of working independently as well as collaboratively on teams.
Skills : Customer Service, Professional Services, Training, Salesforce, Technical Support, Microsoft Office Suite, Windows, Telecommunications, Troubleshooting, Data Entry, Computer Skills.
Description :
Provided presentations, of health care services, to Doctors, PAs, RNs, Directors of Nursing (DON) at hospitals, Nursing homes, Assisted Living Facilities, and other medical facilities.
Hired Medical Directors for Home Health Agency.
Organized and attended Patient Case Conference meetings with Medical Directors and Nursing staff.
Resolved resident issues to a successful conclusion through intervention and advocacy as required.
Updated and maintained database of resident information via Procor data collection system.
Tracked and followed up on billing documentation or orders needing to be signed by physicians.
Able to establish and grow new referral sources for this area.
Experience
2-5 Years
Level
Junior
Education
Master's
Professional Services Coordinator Resume
Summary : A Professional Services Coordinator with 12 years of in-depth experience with challenging and fast-paced environments, Able to coordinate programming and lead project management efforts to develop and support community outreach initiatives, Familiaring with collaborating with community partners as well as administering training, presentations, and support, Possessing excellent leadership skills to effectively manage teams.
Served as a liaison to the University Faculty and Staff to ensure compliance with federal mandates, Americans with Disabilities Act (ADA), Americans with Disabilities Amendment Act, and section 504 of the Rehabilitation Act
Facilitated faculty and staff awareness regarding legal requirements and teaching of students with disabilities as opportunities arise.
Provided recommendations and supplied information to students, parents, and faculty regarding receiving accommodations.
Ensured all necessary documentation for students receiving services is reviewed and filed.
Ensured that documentation is provided by the primary medical professional for all physical and neurological diagnoses.
Approved students who are eligible for accommodations and facilitate notification of necessary documents that should be provided for testing and other accommodations
Recommended and advocated for appropriate accommodations for the classroom, residence halls, and other campus facilities.
Experience
10+ Years
Level
Senior
Education
MBA In Human Resource Management
Professional Services Coordinator Resume
Summary : A Professional Services Coordinator, with many years of experience in Isolation techniques, IV infiltration s/s, medical aseptic hand washing, nutrition monitoring, oxygen therapy monitoring, pre/post-operative care, NG and Trach care/suctioning/changing, recognizing/reporting abnormal s/s, specimen collection, v/s, Blood sugar checks/accuchecks, admit/transfer/discharge procedures, catheter-Foley care, dressing changes, elimination needs, gavage feedings (GT, buttons, BOLUS/PUMP), I/O, ICD-9 and CPT coding, filing, record keeping, bookkeeping, account (balancing, collections and payables).
Promoted student independence through coaching, teaching student self-advocacy, organization of time, and effective decision making skills.
Recruited and supervised professional service providers to include interpreters and academic assistants.
Planned and implemented programs to educate and assist students and parents on the importance of accessibility and disability services.
Researched and recommended the purchase of assistive technology as appropriate.
Provided instruction for students in the use of assistive technology.
Arranged for proctoring of all exams administered outside of the classroom.
Participated in continuing education for disability service providers and counselor.
Experience
7-10 Years
Level
Management
Education
GED
Professional Services Coordinator Resume
Objective : Professional Services Coordinator with 3 years Identifying and resolving technical problems with clients' end products or services, while minimizing the client's direct involvement in this service, including coordinating software product releases and upgrades, as well as investigating and addressing customer complaints regarding software problems. The PSC will also be responsible for resolving technical conflicts that arise between different teams within the company.
Skills : Service Management, Billing Skills, Developing Skills.
Description :
Attended and presented at a local, regional, or national conference for accessibility and disability.
Identified prospective customers.
Developed marketing materials to identify, qualify and direct prospects to service providers.
Developed marketing strategies for professional services companies.
Developed proposals and budgets for the company's professional services activity.
Reviewed invoices for compliance with company policies and regulations.
Monitored vendor performance in terms of service delivery and billing accuracy.
Experience
2-5 Years
Level
Executive
Education
GED
Professional Services Coordinator Resume
Objective : Professional Services Coordinator is responsible for Communicating effectively with internal and external stakeholders, Meeting all administrative, sales, and customer service requirements within the scope of the individual's position, Ensuring that all internal communications are accurate and timely, Maintaining accuracy and reliability in all reports, correspondence, and other documents.
Skills : Service Coordinator, Planning Skills, Maintenance Skills, Vendor.
Description :
Monitored company's professional services contract activity (e.g., service delivery, pricing).
Managed a staff of vendors who provide professional services to the company.
Communicated effectively with internal and external stakeholders.
Met all administrative, sales, and customer service requirements within the scope of the individual's position.
Ensured that all internal communications are accurate and timely.
Maintained accuracy and reliability in all reports, correspondence and other documents.
Maintained confidentiality with respect to company information as required by company policy (assumes responsibility for confidentiality of company information).
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