Program Support Assistant Resume Samples

Description :

1. Provide technical and administrative assistance to the Mental Health Director, Mental Health Program Manager, and Mental Health Care Providers and Optometrists, Ophthalmologists, Cardiologists, and Neurologists, on a day to day basis.
2. Responsible for initiating a variety of request for ancillary services through the VA's patient information database such as (VISTA/CPRS).
3. Managed, administered, and ensured the data analysis and data extraction, maintenance, and operations of most database systems to obtain greater efficiency in computer memory and processes; additionally develops, selects, and maintains all databases.
4. Coordinated actions with clinical service lines, human resource management, and the director to ensure all credentials and privileges for 15-20 members of the Mental Health staff, including physicians, psychologists, and social workers were current and complete.
5. Served as a facilitator in the provision of services and benefits and maintain an effective working relationship with the internal and external customer.
6. Successfully trained ten co-workers on the use of Microsoft programs (Outlook, Word, Excel, Access, and PowerPoint).
7. Responsible for arranging appointments which includes interpreting and verifying provider orders in accordance with VHA national guidelines.

Experience

2-5 Years

Level

Junior

Education

MBA

Description :

1. Supports Telehealth IT systems, including technical support, vendor contracts, service requests, staff training and implementation of equipment.
2. Implements and provides support for equipment and programs assisting in patient care and increased efficiency of functions.
3. Travels to Community Based Outpatient Clinics (CBOCs) for equipment installation and troubleshooting purposes.
4. Coordinates the equipment installation process for Home Telehealth, Store and Forward Telehealth and Clinical Video Telehealth.
5. Manages and trains the Home Telehealth Store and Forward Telehealth and Clinical Video Telehealth program personnel as they install, troubleshoot, and retrieve all forms of Telehealth equipment.
6. Manages the schedules for Store and Forward Telehealth and Clinical Video Telehealth programs, including those providing video care within the VA and those providing video care to patient homes through Vista, CPRS, and Jabber.
7. Management duties consist of coordinating program support work schedules with patient availability, resolving any issues experienced during the education and installation process.

Experience

5-7 Years

Level

Executive

Education

Master Of Business

Description :

1. Supported the DoD SBIR/STTR Commercialization Lead with annual audits of participating small businesses to analyze the success of the SBIR and STTR programs by analyzing submitted proposals, awarded contracts, and successful commercialization of prototyped products.
2. Connected with commercialized SBIR/STTR small businesses to highlight the SBIR/STTR programs significance in the success of the business.
3. Provided commercialization support to small businesses and DoD agencies including Army, Navy, Air Force, and other small DoD agencies by providing briefings on the DoD SBIR/STTR commercialization process, commercialization achievement index (CAI), and commercialization readiness program (CRP).
4. Advised in the review of program documents (solicitations, program memos, desk reference) prior to public release to include investigating legislation and regulation to ensure documents were aligned with congressional intent.
5. Acted as the liaison to small business for the DoD SBIR/STTR Program by providing program information and proposal submissions assistance through email and telephone.
6. Formalized a monthly review of the DoD SBIR/STTR websites and agencies specific websites to ensure information on DoD SBIR/STTR programs websites relays accurate and update to date information.
7. Monitored approximately 5,000 small business user accounts and 300 supporting government personnel in the DoD SBIR/STTR website.

Experience

5-7 Years

Level

Executive

Education

Business Administration

Description :

1. Served as an assistant to the Branch Chief of Compliance and Enforcement and to the Program Manager of the Air Quality Division.
2. Answered telephones for the Air Quality Division and direct callers to the appropriate programs that will suit the callers needs Collecting and received permit fees from various contractors to perform asbestos abatement projects in the District of Columbia.
3. Composed various correspondence, reports, and etc.
4. Processed request for permits to asbestos abatement contractors, making sure that contractor is in compliance with the regulations established by the Asbestos Abatement Program.
5. Composed monthly reports that are submitted to the Chief Financial Officer along with checks for permit fees submitted by various contractors that are received by the Asbestos Abatement program.
6. Composed monthly inspections reports and performance measures for the inspectors in the Compliance and Enforcement Branch with the approval of the Branch Chief of Compliance and Enforcement.
7. Prepared time and attendance sheet for 25 employees in the Air Quality Division Prepared Travel and Training form for employees in the Air Quality Division who attends conferences and training.

Experience

2-5 Years

Level

Junior

Education

Master's In Accounting

Description :

1. Independently identified the need for, plan, organize, and conduct technical assistance based on examination of management needs with the supervisor.
2. Kept abreast of changes that impacted assigned review programs including new legislation, administration priorities, and FDA policies and initiatives.
3. Prepared special reports, presentations, and summaries for the Director of the Division of Biometrics IV and other Office staff.
4. Obtained and verified information by researching office records and reference documents and by conferring with program officials within and outside the Division.
5. Personally responded to inquiries addressing program management issues, such as the Office's policies on budget, time keeping, travel, other administration functions, and frequently requested program-specific technical information that would otherwise require the supervisor's personal attention.
6. Interpreted requests for programmatic action or information, and provide guidance, advice, assistance, interpretations, and recommendations to Office and Agency officials, program directors, private industry representatives and others concerning Office programs and activities.
7. Researched information on FDA functions and activities required by the supervisor or Deputy for reports or for use in meetings.

Experience

7-10 Years

Level

Senior

Education

B.S. In Criminal

Description :

1. Provides accurate and timely response to all internal and external customers' requests in a courteous, professional and helpful manner.
2. Maintains contact with medical and clerical staff in various service lines to resolve delays and misunderstandings in the medical administrative aspects of providing medical care.
3. Responds to telephone calls in a courteous and professional manner soliciting pertinent information to help identify the patient's needs.
4. Promotes a climate conducive to high morale and recognition of individual and demonstrates positive team building skills to promote a stress managed environment.
5. Performs duties as a team member willingly and demonstrates flexibility accepting all assignments including coverage and assistance in any area of the PC Service Line that is requested by the supervisor.
6. Coordinates daily the outpatient scheduling for all new and established patients for the Primary Care team providers, Mental Health team providers, Nurses, PharmD, Coumadin, Social Workers and Dietician.
7. Demonstrates proficient skills in the data entry and/or retrieval of pertinent information.
8. Accesses pertinent health data from the VistA Appointment Management and Computerized Patient Record System (CPRS) in emergent or urgent situations.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Position's initial point of contact for Fee Program providing general clerical public contact support services such as answering telephone, referring visitors, or providing information about the office and its functions, and standard operating procedures.
2. Responsible for all incoming/outgoing correspondence, processing/routing correspondence, creating/maintaining files and logs concerning correspondence.
3. Prepares/sends veterans, families and private medical facilities applicable correspondence.
4. Accesses computer applications to determine program which veteran's claim will be considered under for payment.
5. Performs claim research and retrieval as needed per current workload.
6. Performs clerical or technical program support work for a variety of technical and/or program specialists in support of fee programs.
7. Performs work involving collection, compilation, and/or tracking of data and statistical information in support of the Health Net program operations through excel spreadsheets.
8. Performs scanning of a variety of non-VA health care records, and verifies scanned documents bringing any errors to the attention of Management or designee for review and resolution.

Experience

2-5 Years

Level

Executive

Education

Liberal Arts Science

Description :

1. Provided variety duties by performing special projects, administrative, research, gather and evaluate data, developing proposals, drafting documents, management support to the Director and Deputy of the department.
2. Served as a point of contact for the Office, its management staff, and higher level program, and administrative specialists.
3. Prepare reports, presentations and summaries for the Associate Commissioner and other office directors.
4. Obtained and verified information by researching office records and reference documents and by conferring with program officials within and outside the Division.
5. Evaluated, analyzed, and correlated all information relevant to the subject and drafts, reports, summaries and presentations.
6. Examined, edit, and consolidated information to be sure it is complete, factually correct, and writer in an appropriate style and format for the office of the Commissioner.
7. Worked and in charge on main procurements related to facilities and properties.
8. Evaluated, analyzed, obtained and verified information by researching office records and reference documents and by conferring with program officials within and outside the Division.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Science

Description :

1. Processes incoming and outgoing materials such as RCA Charter letters, Tort Claim information, memoranda, and other forms of written communication for Patient Safety, and Risk Management Programs.
2. Performs the following types of duties: develops and edits reports, reviews them for accuracy and completeness, collaborates with Quality Management and Patient Safety to prepare education, training and support materials for a variety of Patient Safety, Risk Management and Quality Management activities.
3. Ensures required processes for Peer Reviews, Tort Claims, are complete.
4. Schedules RCA team meetings and ensures completion of required timelines.Coordinates meetings, and/or conferences.
5. Prepares agenda and minutes of meetings including the Patient Safety Committee (PSC), Peer Review Committee (PRC) and any other subcommittee or group chartered from the PSC.
6. Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's Patient Safety and Risk Management Programs.
7. Assists in the planning, review, and reporting of data/statistical results of program/project studies.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Assists the Director, Deputy Director, and Associate Directors at Headquarters.
2. Maintains supervisor's calendar and schedules appointments based on needs of the organization.
3. Receives incoming calls and screen for proper channeling, exercise discretion and judgment in responding to requests for information Interprets policies, regulations, precedents and work directions and apply it to specific cases or problems, analyze results, and make recommendations for action.
4. Conduct searches of various publications including FDA Staff Manual Guides, the Code of Federal Regulations, Agency and Departmental directives, etc.
5. and crossreference publications via online systems; researches information on FDA functions and activities for reports or for use in meetings.
6. Drafts, consolidates and distributes a variety of documents prepared by professional staff; ensures that documents are written in the appropriate style for its intended purpose, that it is clear and complete, and spelling, punctuation and grammar is correct.
7. Establish and maintain files, and revise and dispose of files in accordance with an established functional filing system.

Experience

2-5 Years

Level

Junior

Education

Associate's In Applied Sciences

Description :

1. Provided administrative and technical support to the Office of Quality Management; procurement, training, records and files, time and attendance and office equipment.
2. Transformed data collection into useful analyzed, trended, and relevant information to be used in the improvement of performance process for implementation of best practices.
3. Assisted top management in special projects; assisted in the preparation for the Joint Commission and the Office of Inspector General visits.
4. Served as Automatic Data Processing Application Coordinator (ADPAC) responsible for user-level management and maintenance and implementing computer programs developed to support Quality Management department.
5. Performed basic analysis for data and generated a variety of reports for various individuals.
6. Lead Medical Support Assistant Completed ongoing reviews to ensure quality of work (accuracy of authorizations, accurate and timely scheduling of appointments, effective follow-up of consults, and timely response to queries).
7. Provided orientation and training for new and current employees in Non-VA Care Coordination department.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Review VA Work Study Applications from a multi-state jurisdiction and make decisions about the eligibility of claimants based upon education award records.
2. Interview applicants, explain work-study benefits, application procedures, eligibility criteria, and answer questions.
3. Explain requirements to school certifying officials and work site coordinators for site monitoring procedures.
4. Determine certification errors, contact school officials, and explain how to resolve these errors.
5. This required identifying and obtaining the required additional information to support educational claims.
6. Prepare individual student contracts, correspondence, and review timecards to process pay.
7. Establish and maintain computer control on the assignment and processing of applications, contracts, and time records for payment purposes.
8. Process claims and inquiries regarding non-receipt of all education benefit types through the VA Data Processing Center, Treasury Regional Financial Center via the Benefits Delivery Network, and requests by telephone.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Business