Reception Manager Resume Samples

A Reception Manager is hired to provide excellent visitor and client service and to ensure the reception area operates a high-quality service at all times. A well-written Reception Manager Resume describes the following core duties – supervising the professional greeting of client and visitors by front office workers; managing the room reservations and ensuring the processing of all inquiries; recruiting and inducting and training the reception and meeting room; conducting appraisals and performance management; leading and mentoring the team members; producing and managing the reception rota; managing the implementation for changes, and supervising the coordination of VIP events and functions.

The most sought-after skills include – a pleasant personality with a dynamic attitude; solid customer service approach; experience with office machines; thorough knowledge of customer service, office management, and basic bookkeeping procedures; multitasking abilities; and people skills. Education to a high school diploma level is considered mandatory, however, possessing a degree will be an asset.

Reception Manager Resume example

Reception Manager Resume

Objective : Responsible for Promoting to Reception Manager, after demonstration of strong office management and customer service management skills in the prior role as Receptionist.

Skills : Microsoft Office, Customer Service, Receptionist.

Description :

    1. Implemented, streamlined, and monitored Service Advisors' receipt of customer's vehicles.
    2. Created and implemented a follow-up program for customers who have received their vehicles.
    3. Created, implemented, and monitored an in-house C.S.I.
    4. Implemented and monitored follow up system for outstanding quotations.
    5. Implemented attendance documentation and reporting procedures for employees who are sick.
    6. Managed customer expectations both on-site and on the telephone.
    7. Responsible for the allocation of courtesy cars to customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Reception Manager Resume

Objective : Reception Manager with 2+ years of experience in Assisting in all duties of office management including, hiring, training, and developing communications for reception staff, and also Working directly with A/P and A/R both with our own vendors as well as payroll and contracted relief doctors.

Skills : Receptionist, Office Equipment, Office Assistant, Computer, Word, Mailroom.

Description :

    1. Designed to both demonstrate and validate the knowledge and experience gained over the course of 4 years of study.
    2. Contributed to the development of the Capstone theme.
    3. Directed and trained a staff of 65 employees in the skills necessary to effectively perform their assigned tasks.
    4. Created training systems designed to aid employees with the assigned job positions.
    5. Marketed event to raise money through ticket sales by creating promotional videos.
    6. Participated in the planning and development of a large-scale dinner event for 120 guests, which included the University President.
    7. Designed and established a process system for managing guest registration and coat check.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS


Reception Manager Resume

Headline : Seeking a Reception Manager position in which to demonstrate my creativity, communication, project management, and team-working skills in the order to contribute to the success of the company.

Skills : Computer, Administrative, Quickbooks, Sourcing.

Description :

    1. Supervised the professional greeting of clients and visitors, to the highest standards.
    2. Managed room reservations ensuring that the bookings team are processing all inquiries accurately.
    3. Led, monitored, motivated, and inspired the team; providing guidance and support.
    4. Reviewed existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
    5. Produced, managed, and operated the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary.
    6. Managed the implementation of any change or upgrade in software systems.
    7. Monitored budget and produce weekly/monthly reporting where applicable.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Reception Manager Resume

Headline : To obtain a Reception Manager position with a progressive company where I can utilize my years of experience in an office setting as a Lead reception in combination with my experience in the veterinary field.

Skills : Managing Skills, Customer Service, Receptionist.

Description :

    1. Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    2. Greeted persons entering the establishment, determine nature and purpose of visit and direct or escort them to specific destinations.
    3. Transmitted information or documents to customers, using computer, mail, or facsimile machine.
    4. Heard and resolved complaints from customers or the public.
    5. Performed administrative support tasks, such as operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
    6. Filed and maintained records.
    7. Provided information about establishment, such as the location of departments or offices, employees within the organization, or services provided.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
G.E.D

Reception Manager Resume

Objective : As a Reception Manager, responsible for Ensuring open and productive relations with all residential unit owners, including management of rental program operations thru Opera PMS.

Skills : Front Desk Reception Manager, Communication, Management.

Description :

    1. Responsible for all functions of the front desk, patient records, patient billing, and accounts.
    2. Performed bookkeeping (closing the books nightly), word processing, and filing.
    3. Maintained complete records, generated invoices, and received, posted payments.
    4. Scheduled appointments, updated office calendar, and check clients in and out.
    5. Maintained an accurate patient database.
    6. Provided courteous in-person and telephone client service and answered questions.
    7. Assisted with the cleanup of the clinic and directed resources where needed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
DIploma

Reception Manager Resume

Objective : Dedicated and focused Reception Manager who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Skills : Hospitality, Inventory Management, Customer Service Representative, Administrative Assistant.

Description :

    1. Thoroughly investigated past due invoices and minimized the number of unpaid accounts.
    2. Recorded and filed patient data and medical records.
    3. Wrote clear and detailed clinical phone messages for physicians.
    4. Directed patient flow during practice hours, minimizing patient wait time.
    5. Examined diagnosis codes for accuracy, completeness, specificity, and appropriateness according to services rendered.
    6. Scheduled surgeries and procedures in conjunction with the Surgical Coordinator.
    7. Prepared prescription refill requests on behalf of the physician.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS

Reception Manager Resume

Objective : Outgoing and resourceful Reception Manager with over ten years of experience consistently meeting and exceeding productivity goals. Proven ability to troubleshoot and resolve issues quickly. Maintains a high level of patience, professionalism, and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skills : Microsoft Word, Interpersonal Skills, Organizational Skills.

Description :

    1. Completed registration quickly and cordially for all new patients.
    2. Answered multiple phone lines and routed calls properly if necessary.
    3. Scheduled all receptionists - monthly Handled all customer complaints Maintained a professional, organized, and well-run reception.
    4. Received payment and record receipts for services.
    5. Scheduled appointments and maintain and update appointment calendars.
    6. Controlled a team of Service Advisors, Administrative Staff, Car Washing, and Car Detailing crews (44 Nos).
    7. Responsible for Recovery and Courtesy Vehicles and staff responsible for these tasks.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Executive
            Education
            Education
            MS

            Reception Manager Resume

            Objective : Seeking an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

            Skills : Excel, Customer Service, Customer Service, Receptionist, Veterinary Receptionist, Licensed Cosmetologist.

            Description :

              1. Responsible for coordinating schedules for 2 doctors, creating patient records, updating charts with detailed medical terminology and codes.
              2. Answered a 5 line switchboard and direct emergency response.
              3. Handled all financial transactions for clients during the intake and discharging of patients.
              4. Checked in patients and documenting all vital signs/symptoms and behaviors of ill patients.
              5. Filled and dispensed pharmaceuticals and explained discharge and medication instructions to all clients.
              6. Assisted clients with home care post-surgical procedures, products, grooming tools, etc.
              7. Supplied owners with behavioral referrals, brochures, books, videos, etc.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Junior
            Education
            Education
            G.E.D

            Reception Manager Resume

            Headline : Exceptional project management and problem-solving skills. Expert communicator and business liaison, fluent in speaking and translating technical and business requirements.

            Skills : Microsoft Office, Supervising, Customer Sevice.

            Description :

              1. Supervised day to day Reception operations to a consistently high standard.
              2. Set departmental objectives, work schedules, budgets, policies, and procedures.
              3. Monitored the appearance, standards, and performance of the Reception team members with an emphasis on training and teamwork.
              4. Ensured team members have up to date knowledge of hotel products, services, pricing, and policies as well as a good knowledge of the local area.
              5. Maximized sales revenues through up-selling and marketing programs.
              6. Monitored guest satisfaction reports and implementing actions to improve results.
              7. Promoted the Hilton HHonors guest reward program and provide recognition and benefits to all present members.
            Years of Experience
            Experience
            5-7 Years
            Experience Level
            Level
            Executive
            Education
            Education
            MS

            Reception Manager Resume

            Headline : Motivated and highly productive administrative professional with a research background. Detail-oriented with strong skills in multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers and clients through outstanding interpersonal skills.

            Skills : Receptionist, Multitasking, Detail-Oriented.

            Description :

              1. Fulfilled all guests' needs and expectations and received 10 good reviews on Tripadvisor for great hospitality and professionalism.
              2. Worked excellently with the lovely Costa Rican and Nicaraguan staff and immersed me in their beautiful Spanish cultures.
              3. Expressed their trust and appreciation.
              4. Added tremendous value by inspiring, guiding, and helping people from all over the world.
              5. Increased enjoyment in their stay, helped the owners when they were short-staffed.
              6. Successfully assisted with Hostel projects such as building, painting, cleaning, making beds, and gardening.
              7. Managed well the front office and properly acted as an honest bookkeeper of guest money transactions.
            Years of Experience
            Experience
            5-7 Years
            Experience Level
            Level
            Executive
            Education
            Education
            BS