Reception Manager Resume
Objective : Responsible for Promoting to Reception Manager, after demonstration of strong office management and customer service management skills in the prior role as Receptionist.
Skills : Microsoft Office, Customer Service, Receptionist.
Description :
- Implemented, streamlined, and monitored Service Advisors' receipt of customer's vehicles.
- Created and implemented a follow-up program for customers who have received their vehicles.
- Created, implemented, and monitored an in-house C.S.I.
- Implemented and monitored follow up system for outstanding quotations.
- Implemented attendance documentation and reporting procedures for employees who are sick.
- Managed customer expectations both on-site and on the telephone.
- Responsible for the allocation of courtesy cars to customers.
Experience
2-5 Years
Level
Executive
Education
GED
Reception Manager Resume
Objective : Reception Manager with 2+ years of experience in Assisting in all duties of office management including, hiring, training, and developing communications for reception staff, and also Working directly with A/P and A/R both with our own vendors as well as payroll and contracted relief doctors.
Skills : Receptionist, Office Equipment, Office Assistant, Computer, Word, Mailroom.
Description :
- Designed to both demonstrate and validate the knowledge and experience gained over the course of 4 years of study.
- Contributed to the development of the Capstone theme.
- Directed and trained a staff of 65 employees in the skills necessary to effectively perform their assigned tasks.
- Created training systems designed to aid employees with the assigned job positions.
- Marketed event to raise money through ticket sales by creating promotional videos.
- Participated in the planning and development of a large-scale dinner event for 120 guests, which included the University President.
- Designed and established a process system for managing guest registration and coat check.
Experience
2-5 Years
Level
Executive
Education
BS
Reception Manager Resume
Headline : Seeking a Reception Manager position in which to demonstrate my creativity, communication, project management, and team-working skills in the order to contribute to the success of the company.
Skills : Computer, Administrative, Quickbooks, Sourcing.
Description :
- Supervised the professional greeting of clients and visitors, to the highest standards.
- Managed room reservations ensuring that the bookings team are processing all inquiries accurately.
- Led, monitored, motivated, and inspired the team; providing guidance and support.
- Reviewed existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
- Produced, managed, and operated the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary.
- Managed the implementation of any change or upgrade in software systems.
- Monitored budget and produce weekly/monthly reporting where applicable.
Experience
5-7 Years
Level
Executive
Education
Diploma
Reception Manager Resume
Headline : To obtain a Reception Manager position with a progressive company where I can utilize my years of experience in an office setting as a Lead reception in combination with my experience in the veterinary field.
Skills : Managing Skills, Customer Service, Receptionist.
Description :
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greeted persons entering the establishment, determine nature and purpose of visit and direct or escort them to specific destinations.
- Transmitted information or documents to customers, using computer, mail, or facsimile machine.
- Heard and resolved complaints from customers or the public.
- Performed administrative support tasks, such as operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Filed and maintained records.
- Provided information about establishment, such as the location of departments or offices, employees within the organization, or services provided.
Experience
5-7 Years
Level
Executive
Education
G.E.D
Reception Manager Resume
Objective : As a Reception Manager, responsible for Ensuring open and productive relations with all residential unit owners, including management of rental program operations thru Opera PMS.
Skills : Front Desk Reception Manager, Communication, Management.
Description :
- Responsible for all functions of the front desk, patient records, patient billing, and accounts.
- Performed bookkeeping (closing the books nightly), word processing, and filing.
- Maintained complete records, generated invoices, and received, posted payments.
- Scheduled appointments, updated office calendar, and check clients in and out.
- Maintained an accurate patient database.
- Provided courteous in-person and telephone client service and answered questions.
- Assisted with the cleanup of the clinic and directed resources where needed.
Experience
2-5 Years
Level
Executive
Education
DIploma
Reception Manager Resume
Objective : Dedicated and focused Reception Manager who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Skills : Hospitality, Inventory Management, Customer Service Representative, Administrative Assistant.
Description :
- Thoroughly investigated past due invoices and minimized the number of unpaid accounts.
- Recorded and filed patient data and medical records.
- Wrote clear and detailed clinical phone messages for physicians.
- Directed patient flow during practice hours, minimizing patient wait time.
- Examined diagnosis codes for accuracy, completeness, specificity, and appropriateness according to services rendered.
- Scheduled surgeries and procedures in conjunction with the Surgical Coordinator.
- Prepared prescription refill requests on behalf of the physician.
Experience
2-5 Years
Level
Executive
Education
MS
Reception Manager Resume
Objective : Outgoing and resourceful Reception Manager with over ten years of experience consistently meeting and exceeding productivity goals. Proven ability to troubleshoot and resolve issues quickly. Maintains a high level of patience, professionalism, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills : Microsoft Word, Interpersonal Skills, Organizational Skills.
Description :
- Completed registration quickly and cordially for all new patients.
- Answered multiple phone lines and routed calls properly if necessary.
- Scheduled all receptionists - monthly Handled all customer complaints Maintained a professional, organized, and well-run reception.
- Received payment and record receipts for services.
- Scheduled appointments and maintain and update appointment calendars.
- Controlled a team of Service Advisors, Administrative Staff, Car Washing, and Car Detailing crews (44 Nos).
- Responsible for Recovery and Courtesy Vehicles and staff responsible for these tasks.
Experience
2-5 Years
Level
Executive
Education
MS
Reception Manager Resume
Objective : Reception Manager is responsible for the day-to-day operations of the company’s reception desk, including signing up clients for appointments and meetings, greeting guests, and directing appointments to the appropriate departments.
Skills : Excel, Customer Service, Customer Service, Receptionist, Veterinary Receptionist, Licensed Cosmetologist.
Description :
- Responsible for coordinating schedules for 2 doctors, creating patient records, updating charts with detailed medical terminology and codes.
- Answered a 5 line switchboard and direct emergency response.
- Handled all financial transactions for clients during the intake and discharging of patients.
- Checked in patients and documenting all vital signs/symptoms and behaviors of ill patients.
- Filled and dispensed pharmaceuticals and explained discharge and medication instructions to all clients.
- Assisted clients with home care post-surgical procedures, products, grooming tools, etc.
- Supplied owners with behavioral referrals, brochures, books, videos, etc.
Experience
2-5 Years
Level
Junior
Education
G.E.D
Reception Manager Resume
Headline : Reception Manager is responsible for the overall quality of customer service to the Hotel and Restaurant industry. This includes consulting, training, and facilitation of all aspects of a receptionist’s job to ensure that all guests have a positive experience. It also includes working closely with the Hotel Manager on standard operating procedures and procedures for guest care.
Skills : Microsoft Office, Supervising, Customer Sevice.
Description :
- Supervised day to day Reception operations to a consistently high standard.
- Set departmental objectives, work schedules, budgets, policies, and procedures.
- Monitored the appearance, standards, and performance of the Reception team members with an emphasis on training and teamwork.
- Ensured team members have up to date knowledge of hotel products, services, pricing, and policies as well as a good knowledge of the local area.
- Maximized sales revenues through up-selling and marketing programs.
- Monitored guest satisfaction reports and implementing actions to improve results.
- Promoted the Hilton HHonors guest reward program and provide recognition and benefits to all present members.
Experience
5-7 Years
Level
Executive
Education
MS
Reception Manager Resume
Headline : Reception Manager is responsible for handling a wide range of customer service needs, from the smallest of inquiries to large-scale projects, including providing a 24/7 first-response capability. The role is also responsible for managing the day-to-day operations of the reception desk and ensuring each guest receives their check in and check out issues are resolved in a timely fashion.
Skills : Receptionist, Multitasking, Detail-Oriented.
Description :
- Fulfilled all guests' needs and expectations and received 10 good reviews on Tripadvisor for great hospitality and professionalism.
- Worked excellently with the lovely Costa Rican and Nicaraguan staff and immersed me in their beautiful Spanish cultures.
- Expressed their trust and appreciation.
- Added tremendous value by inspiring, guiding, and helping people from all over the world.
- Increased enjoyment in their stay, helped the owners when they were short-staffed.
- Successfully assisted with Hostel projects such as building, painting, cleaning, making beds, and gardening.
- Managed well the front office and properly acted as an honest bookkeeper of guest money transactions.
Experience
5-7 Years
Level
Executive
Education
BS
