A Regional Operations Supervisor is hired to monitor customer’s order fulfillment and oversee the operations of the facility. A well-drafted Regional Operations Supervisor Resume mentions the following core duties – hiring and training and retaining customer service team members’ performance objectives; suggesting corrective services to address customer complaints and attending service and delivery dates questions, compiling and acting to meet company standards for goals state performance, communicating processes and policies to customers, sourcing personnel and sales force, guiding team on process exceptions followed by completing change management to the overall process, generating reports, and executing lodging program, and reviewing escalated loan-level scenarios internally and externally.
To be successful in this role, one should have excellent organizational skills, and possess leadership and administrative management skills. Other crucial skills include the following – experience in implementing operational processes, good working knowledge of operational procedures and policies, strong project management and administrative management skills, and decision-making skills. A high school diploma is required at a minimum for this position, though courses in math, science, and technology will make a candidate’s resume stand out from the crowd.
Summary : A polished customer care specialist with over 20 years of experience in providing a superlative customer experience. Many customer facing roles have always required attention to detail, knowledge of policy and procedures and how to create an environment for reoccurring revenues. Quick to assimilate new information allows me to keep pace with the ever changing needs of our clients. Proficient in Microsoft Office Suite.
Skills : Lean Six Sigma, Lean Manufacturing Systems, Toyota Production Systems.
Description :
Responsible for the customer service, order entry, customer database and billing functions within a district operation.
Ensured the integrity of the customer service function within a district operation through the development and implementation of sound customer service procedures and techniques.
Provided supervision, direction and encouragement to the SOC staff as well as to personnel.
Evaluated order entry on an on-going basis and identifies areas for improvement.
Verified the profitability of all orders submitted for entry to ensure the accuracy of all order entry data and functions.
Implemented order audit, entry, and control procedures.
Ensured the timely closing and billing of all orders.
Experience
10+ Years
Level
Senior
Education
Certificate In Trade Compliance
Regional Operations Supervisor Resume
Summary : A polished Regional Operations Supervisor with over 20 years of experience in providing a superlative customer experience. Many customer facing roles have always required attention to detail, knowledge of policy and procedures and how to create an environment for reoccurring revenues. Quick to assimilate new information allows me to keep pace with the ever changing needs of our clients.
Skills : Merchandising, Inventory Management, Merchandising Trainer, Proven Team Building, Proficient In Microsoft Outlook, Word, Power Point, Excel And Publisher.
Description :
Implemented closing, billing and related procedures.
Ensured the timely response to, and resolution of all customer requests, questions, complaints, and problems in all areas including order status and billing.
Responsible for the training of new underwriters.
Provided excellent customer service and set standards/expectation for customer service standards in Enrollment Centers.
Provided in depth answers to applicants with questions about fingerprinting processes and operational functions.
Oversaw the development, implementation, and ongoing operation of Enrollment Centers in assigned region.
Oversaw Supervisor training on and off the job.
Experience
10+ Years
Level
Senior
Education
Certificate In Trade Compliance
Regional Operations Supervisor Resume
Objective : An effective warehouse manager; and supervisor with over a decade of experience in total warehouse and logistics management. Successful in crisis management, with ability to generate effective solutions to complex operational issues while meeting customer expectations. Excellent prioritization developed through managing simultaneous projects in a fast-paced environment.
Responsible for supervising 30 Enrollment officers and 100 partner sites activities and ensuring customers' needs and expectations are effectively addressed.
Responsible for insuring adequate fingerprint coverage at all fingerprint locations, serving as trainer for any new EA's as required, on-going communications with fingerprint location contacts and overseeing Operational activities as they relate to employee performance, staffing & scheduling, and training.
Participated and worked with Business Services to onboard new partners and EA's.
Approved business-related expenses and timesheets in assigned region.
Responsible for personnel compliance with established Expense Reporting and Timekeeping Policies.
Compiled information in regards to employee/partner performance.
Provided follow up for fingerprinting clients and user agencies.
Experience
2-5 Years
Level
Junior
Education
Diploma
Regional Operations Supervisor Resume
Headline : As a Regional Operations Supervisor, responsible for Navigating the client organization through effective communication while influencing and persuading at multiple levels, Sought to collaborate for win-win outcomes, Providing effective communication for clients and customers to ensure excellent customer service, Effectively partnering with client and Sodexo employees to drive successful outcomes.
Skills : Production Supervisor, CNC Machinist.
Description :
Responsible for the oversight, support, and supervision of assigned operations staff while facilitating the collection, analysis, and reporting.
Oversaw promotions, disciplinary actions and terminations.
Documented and tracked all activity with regard to customer and staff in Salesforce.
Expanded the Redbox market of automated retail services into the Indiana region from the initial installation of 32 machines to more than 630 machines.
Hired/coached and developed support staff and peers.
Developed a PM program that was implemented nationally.
Reported and presented of statistics to the senior leadership team on a weekly basis.
Experience
5-7 Years
Level
Executive
Education
Certificate In Trade Compliance
Regional Operations Supervisor Resume
Summary : To obtain a Regional Operations Supervisor position building excellent client relationships, and providing outstanding customer service needs. Wanting to apply my skill set as a past Supervisor to a positive work environment.
Skills : Salesforce, MS Office.
Description :
Assisted in the management of broadband infrastructure and customer service operations at various property developments in the Southeast.
Coordinated with various properties, service providers and Connexon Technology's groups to activate services for occupants of assigned properties.
Directed a technical force of 45 people.
Resolved contractual issues and implement change requests to ensure the highest quality of customer service.
Worked with the Connexon Technology's infrastructure construction teams to ensure a seamless hand-off of new developments and newly constructed head-ends to Operations for ongoing support.
Managed the deployment of permanent or temporary services to new homes or businesses including project management, forecasting and scheduling.
Investigated issues and determine the appropriate resolution including follow-up measures to ensure all issues are rectified.
Experience
10+ Years
Level
Senior
Education
MS
Regional Operations Supervisor Resume
Objective : Energetic, Self-Motivated Regional Operations Supervisor Professional with extensive experience in Technical Telecommunications and Data Center environments. Excellent communications, interpersonal, leadership, project management and computer skills. Team player with the ability to multi-task and produce quality work in a fast paced environment.
Skills : SAP, AS400, Microsoft Office Expert, ISO Internal Auditor, Technical Writer.
Description :
Responsible for the regional operations of an outsourced quality containment company including all aspects of recruiting, training, and maintaining a leadership team of 8 supervisors and their respective crews throughout West Michigan, with a focus on Safety, Quality, Cost, Delivery and Moral.
Designed, implemented and maintained process flow, gather data, and provide usable information to our customers using spread sheets and pareto charts.
Created work instructions, quality alerts, schedules and additional paperwork in Microsoft Office.
Used problem solving tools such as CAR, 8D and 5why.
Communicated needs to supervisors and maintain relationship with the customer.
Organized and conduct orientations and interviews for prospective employees.
Audited payroll and provide HR assistance.
Experience
2-5 Years
Level
Junior
Education
MS
Regional Operations Supervisor Resume
Objective : To obtain a challenging and meaningful position that enables me to continue with my success with in the management field. Manufacturing and production professional skilled in leading high-producing teams and using lean manufacturing to reduce cost and increase process efficiency. Qualified production supervisor with 5 years of manufacturing management experience.
Managed daily operations and ensured excellent customer service to internal and external customers.
Acted as ROC manager on various occasions in ROC Manager absence.
Forecasted and managed manpower for hundreds of repair technicians as well as contractors for installation and repair work of all product types including analog, digital, high-speed Internet service and telephony service.
Supervised a team of dispatchers and coordinators that supported techs and installers in the field by effectively routing and controlling the flow of traffic and making vital business decisions on an hourly basis throughout the day to help meet customer expectations.
Interviewed and hired new employees.
Provided constant feedback to help develop employees for promotions and career enhancement.
Succeeded in a fast-paced and highly stressful environment, which is the pipeline for support for 90% of the internal employees.
Experience
2-5 Years
Level
Executive
Education
MS
Regional Operations Supervisor Resume
Summary : Honest and fair, goal-oriented Regional Operations Supervisor with over 15 years experience with Fortune 500 companies in Operations Management Customer Service. Excellent interpersonal skills, effective communication, energetic and fun. Detail-oriented, adaptable to change while maintaining a positive compassionate team. Exceptional skills in: Talent Development Management Facilitation of Meetings Training Effective Efficient Market Management Building Employee Morale Increasing Customer Satisfaction.
Managed Market (266 kiosks in a 5 County region) by supervising talent, interviewing, hiring, training, and development of team members while exceeding metric goals.
Built lasting relationships with external customers to ensure customer satisfaction.
Continually monitored Market kiosks to ensure availability of product for customers.
Coordinated technician kiosk repair to ensure machine efficiency for customer use.
Managed inventory of new release and returned product reducing product loss.
Established SOP's to improve team consistency in corporate metrics and goals.
Optimized merchandiser's routes to reduce Cost of Distribution.
Experience
10+ Years
Level
Senior
Education
BA In Criminal Justice
Regional Operations Supervisor Resume
Objective : Efficient in managing multiple projects simultaneously by being organized and detail oriented, managing time effectively, and using good judgment. Excellent problem solving skills, able to analyze and assess complex information, identify opportunities for improvements, and resolve critical issues. Develop cooperative customer relationships by providing personal attention, understanding the needs of each customer, and implementing solutions to meet or exceed customer expectations.
Skills : Customer Satisfaction, Training, Operations Management, Management, Inventory Management, Team Building, Process Improvement, Customer Service, Team Leadership, Troubleshooting, Project Management, Coaching, Microsoft Office, Recruiting.
Description :
Recruited and coached a team of Field Service Representatives in the Dallas market for peak performance.
Enforced process flows, procedures, systems and tools that facilitate work efficiencies.
Monitored and managed market performance based on the successful achievement of company goals.
Optimized routes for field operators for maximum efficiency of new and existing technicians.
Compiled sales and inventory reports.
Routed analysis and planning for maximum efficiency.
Managed the day to day performance of assigned kiosks.
Experience
2-5 Years
Level
Junior
Education
Bachelor's
Regional Operations Supervisor Resume
Headline : Regional Operations Supervisor professional whose diverse skill set includes operations management, supply chain analysis and brand marketing. Demonstrated success in leading cross-functional team to exceed operational goals. Experienced in corporate training and team building, inventory management, logistics and warehouse operations.
Skills : Warehouse, Operations Management.
Description :
Supervised operational and administrative functions of multiple markets which include recruiting, reporting, and communications with local management teams.
Implemented strategic recruiting efforts to achieve maximum results and growth per market.
Oversaw entire on-boarding process which includes online application completion, drug screens, background checks, I9's, etc.
Supervised employees and handle behavioral/performance issues taking corrective action as necessary.
Recruited, interviewed, hired and trained new Office Coordinators/Recruiters.
Coordinated and facilitated daily conference calls with various levels of management and markets.
Responsible for placing paid job postings within various forms of media.
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