Rental Sales Representative Resume Samples

Description :

1. Approved sales and service techniques when determining customer needs Offer optional products to meet customer wants and needs.
2. Prepared all rental and return documents accurately and completely.
3. Qualified each customer using our company rental requirement guidelines.
4. Provided customers assistance with directions, maps, local area information, appropriate service information, etc.
5. Reviewed rental parameters with all customers to ensure a complete understanding of our rates and service charges.
6. Ensured that the return date and time on the rental agreement is accurate.
7. Reviewed all charges at the time of vehicle return.
8. Prepared the Rental Agreement Folder with all required information.

Experience

2-5 Years

Level

Executive

Education

BA In Leadership

Description :

1. Efficiently handled sales and sales process for inbound calls as well as an outbound solicitation.
2. Maintained current accurate data within the company's marketing database resulting in maximized rate opportunities.
3. Generated rental, lease, and used vehicle sales lead.
4. Maintained relationships with existing customers.
5. Maintained compliance with company, local, state, federal and other regulatory agencies.
6. Reconciled all customer concerns, issues, disputes in order to maintain an ongoing relationship with the customer.
7. Tracked, filed, and viewed important documents, receipts, applications, database information, and invoices on a daily basis.
   

Experience

7-10 Years

Level

Senior

Education

BS

Description :

1. Supported customers with directions, maps and local area information.
2. Checked customer rental parameters for ensuring understanding of rates and service charges.
3. Updated rental agreement files, notify customers of overdue rental vehicles and enquire on expected date of return and process rental extensions.
4. Received telephone calls and handle customer issues or direct messages to appropriate personnel.
5. Attended calls and support customers efficiently.
6. Coordinated with queued customer to reduce wait time and encourage efficient service.
7. Ensured accuracy of return date and time on rental agreement.

Experience

2-5 Years

Level

Junior

Education

Travel Certificate

Description :

1. Recognized leader in the Rental and Leasing of Trucks, Tractors and Trailers Worldwide since 1933.
2. Responsible for conducting a yard check on a daily basis and maintaining an accurate inventory of rental fleet.
3. Responsible for meeting monthly goals and objectives, such as revenue, telemarketing calls, pre-maintenance on all rental vehicles that are domicile to location.
4. Maintained a low running cost and fix cost for rental units.
5. Provided and maintained an excellent customer service, by cordially welcome customers every day.
6. Identified customer needs and help them find the vehicle that they are looking for at the right price.
7. Helped and contributed the overall team effort to outgrow revenue.

Experience

10+ Years

Level

Senior

Education

Business Administration

Description :

1. Answered phones for every department: Rental, Service, and Parts.
2. Checked in/out trucks and ensures they are in proper condition for renting Establish a commercial customer base in which to promote and solicit new, diverse, on-going business by calling on regular and prospective commercial customer base via phone/email.
3. Researched trucks for locating and establishing ownership of damages and proceed to make a damage claim.
4. Maintained accurate reports and database records of customer contacts/activities and transactions.
5. Prepared accurate and current progress reports to management on the status of all pending.
6. Estimated delivery date, and credit terms to customers by using an established process.
   
7. Answered the phones to assist customers in a friendly, helpful and prompt manner.

Experience

10+ Years

Level

Senior

Education

Resource Management

Description :

1. Handled behind the scenes reports and account management.
2. Assisted customers with their fleet management issues as well.
3. Maintained and improved mileage continuity, reducing lost revenue by greater than 50% in a year.
4. Ensured compliance with company and federal procedures.
5. Handled invoice reconciliation and vendor costs.
6. Recruited, interviewed, hired, trained, and managed drivers directly.
7. Ensured driver compliance with all DOT regulations, and safety records.

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Directed outbound sales of lease tractors, trailers, and box trucks.
2. Increased revenue and improved operating margins.
3. Strived for 100% customer satisfaction and establishment of long-term relationships with fleet accounts in the trade area.
4. Responsible for the largest Ryder branch in the trade area.
5. Responsible for all cash handling procedures and banking.
6. Conducted sales and customer service calls to both existing and potential new accounts.
7. Coached customers to help make the right decision regarding which equipment best suits their needs.

Experience

2-5 Years

Level

Executive

Education

Culinary Arts

Description :

1. Updated rental agreement files, notify customers of overdue rental vehicles and enquire on expected date of return and process rental extensions.
2. Received telephone calls and handle customer issues or direct messages to appropriate personnel.
3. Coordinated with queued customer to reduce wait time and encourage efficient service.
4. Ensured accuracy of return date and time on rental agreement.
5. Completed rental or parking information for customers, disclose rates and terms of rentals and get signatures through effective sales techniques to utilize service options.
6. Communicated with bus drivers through two way radio to handle customer pickup and delivery.
7. Retrieved money collected in shifts and complete deposit slip and keep money in safe.
8. Prepared Rental Agreement Folder with necessary details.
9. Reviewed and submited reports to supervisor.

Experience

2-5 Years

Level

Executive

Education

BS

Description :

1. Managed daily operations; responsible for profitability, sales, rate yield, asset management.
2. Received "Top Telephone Performer" award based on the quality and courtesy of reservation-taking and phone interaction in general; improved safety procedures for preventive maintenance on the fleet (100% up-to-date); increased revenue 22%).
3. Received Presidents Customer Service Award.
4. Hired, trained, and managed up to 30 people/shift.
5. Brought sales team to #1 in national ranking of >300 locations.
6. Managed costs and budget; decreased overtime expense by scheduling shifts according to high peak traffic.
7. Reduced overtime 25%; increased drove 'optional charge' revenue 25%; increased 'upgrade' revenue 20%.

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Provided customer service to facilitate rental transactions.
2. Managed branch to ensure planned revenue is met Ensure vehicle maintenance is up to date.
3. Oversaw day to day billing agreements are in current standing.
4. Trained of new employees.
5. Assist with outservice process.
6. Communicated with all team members to ensure suitable service is provided to customers.
7. Assisted in providing long-term rental/lease accounts to branch rental managers.

Experience

7-10 Years

Level

Management

Education

Business Management