Reservation Clerk Resume Samples

A Reservation Clerk takes responsibility for assisting with reservation requests received from customers and to determine the availability of rooms. While the actual duties vary based on the type of industry, the following are certain core tasks listed on the Reservation Clerk Resume – answering calls and emails to provide rate and availability information; utilizing the computer system to update and confirm reservations, verifying guests personal and payment information, assigning rooms, discussing arrangements; explaining hotel amenities and surroundings; and updating reservations including entering data into online systems.

Those seeking to work in this capacity should mention on the resume the following skills and abilities – multitasking skills; strong communication skills; customer service skills; organization skills, and conversing skills. Formal education beyond a high school diploma is not strict for this role, as many organizations provide on-the-job training.

 

Reservation Clerk Resume example

Reservation Clerk Resume

Objective : Responsible for Scheduling and confirming reservations for cabins, lodge rooms, and campgrounds for guests by phone and/or in-person, Checking park guests in/out of lodging, and provide park information and related services to visitors by phone or in person.

Skills : Customer Service, Filing, Database Records Management, Executive Administrative Support, Reports Spreadsheets, Complaint Handling, Data Entry, Cashier, Bookkeeping And All Other General Secretary.

Description :

    1. Ability to solve some software problems (Fidelio, CRIS Interface, Opera PMS ) Good knowledge of different hospitality software: Opera, HIS, Netrez, Hilstar& Fidelio, Comsys, Leica system.
    2. Provided leadership to my team.
    3. Set training programs for employees to overcome the weak areas within the team and to build second-line management.
    4. Implemented Leadership model for subordinates and apply the team members' development module.
    5. Holding of all confidential company documents.
    6. Maintained reservation system for guesthouses and temporary quarters.
    7. Inputted and retrieved data from personal computer terminal relative to reservation and housekeeping.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Reservation Clerk Resume

Objective : Reliable and motivated administration personnel looking to build my human relations skills. Highlights Flexible Cooperative team member Extremely organized Excellent time management Fast Learner Strong verbal communication Issue resolution Attention to detail Strong Work ethic.

Skills : Stress Management, Personnel Management, Communication,.

Description :

    1. Reviewed, Verified, and signed outgoing clerks.
    2. Verified the last logged folio in the logbook.
    3. Wrote names and folio numbers in the record book for the shift.
    4. Reviewed reservation book for check-ins.
    5. Added board for expected checkouts.
    6. Reviewed pass down book and whiteboard for messages from other desk clerks.
    7. Issued room keys via the ONITY key management system.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
G.E.D


Reservation Clerk Resume

Objective : To establish a long-term career in a company where I may utilize my Reservation Clerk professional skills and knowledge to be an effective Reservation Clerk and inspiration to those around me.

Skills : Computer Skills, Planning Skills, Multitaking.

Description :

    1. Answered the phone and the many requests for information pertaining to the campsite.
    2. Made reservations and handled payments over the phone, rain checks, and other questions pertinent to the area (We were on the doorstep of a National Wildlife Refuge).
    3. Checked in campers and guests at the reception desk.
    4. Rotated also into the campground store, which was connected to the office.
    5. Opened and closed the store, depending on the shift.
    6. Kept the store and entranceway clean.
    7. Posted charges for rooms and telephone calls to EPITOME hotel management computer systems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS

Reservation Clerk Resume

Objective : Responsible for confirming reservations for guests, Determining space availability and control space and ensure utilization of available guestrooms.

Skills : Bilingual, Management Skills, Clerical Skills.

Description :

    1. Performed duties to include answering the phone and greeting and referring callers and visitors; accomplished and assistance to personnel on available programs; maintained files and automated records on program administration and activities, to include filing etc.
    2. Used office automation equipment to perform word-processing, database management, email, and graphics functions.
    3. Printed reports for files and verified information were accurate and complete.
    4. Set up formats and prints a variety of reports based on the needs of staff.
    5. Created signs and schedules to be posted using graphics.
    6. Maintained a variety of office logs and suspense files in accordance with governing regulatory criteria.
    7. Distributed mail to staff members, compiled data from monthly and semi-annual reports.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS

Reservation Clerk Resume

Objective : To work effectively and efficiently to the best of my ability and be able to impart all my knowledge and skills for the betterment of my professional growth and the company that I will work for.

Skills : CPR Certified, First Aid Certified, Safety.

Description :

    1. Assisted client's inquiries, Coordinate with the Clients, Respond to general questions from clients and suppliers Distributing messages and forwarding incoming calls to the appropriate person or department, sending faxes, photocopying and printing documents, organizing and filling different documents.
    2. Monitored the incoming and outgoing e-mails.
    3. Responsible to prepare all reports and forwarded them to the Managing Director Responsible for all office equipment & stationery including orders, supplies, and stocks.
    4. Prepared inquiries, quotations, and LPO's to suppliers & customers, filing all incoming & outgoing documents.
    5. Prepared invoices for every sale made.
    6. Made inventory for daily production and daily sales.
    7. Verified and a tally of transactions to a financial accountant.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED

Reservation Clerk Resume

Headline : Responsible for checking expected arrivals for three days out for any duplicate reservations, maintaining files for all definite arrivals, assisting in the billing of no-show reservations.

Skills : Customer Service, Microsoft Office, Facebook, Instagram, Adobe Dreamweaver, Cash Register, SAP.

Description :

    1. Learned communication skills, how to work with co-workers, how to handle different types of customers, money management, and computer skills.
    2. Learned to become a very flexible person, due to the fact of holding three different positions.
    3. Work with customers in person/over the phone, to help with any questions they might have and make reservations for the park.
    4. Kept the store clean and inventory organized.
    5. Helped with educational programs for the kids that attended the summer camps, and had to make sure everything was organized and kept to the schedule.
    6. Had to communicate with the families of the children about information or any changes that might have been made to the schedules.
    7. Worked with children, adults, and families playing just for the day or even for large parties.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
G.E.D

Reservation Clerk Resume

Summary : Responsive, Reservation Clerk professional with 10+ years' experience in performing reception, clerical and administrative tasks. Proven verbal and written communication skills. Demonstrated talent in resolving customer complaints, handling high volume phone calls, and answering customer queries. Proficient in computers including MS Office, database, internet, and email.

Skills : Photography, Photo Retouching, Adobe Illustrator, Adobe Photoshop, Adobe Indesign, Layout, Logo Design, Color Theory, Typography, Hand Drawing.

Description :

    1. Responsible for opening and closing of the office.
    2. Fulfilled reservation requests based on customer desires, verify customer information, and payment options.
    3. Greeted customers with a friendly and inviting demeanor ensuring each individual has a great experience during their stay.
    4. Ensured problems during guest's stay are resolved in a timely manner.
    5. Efficient and professional manner via email, face-to-face and telephone.
    6. Built relationships with guests and permanent residents to better accommodate their experience at Casa De Fruta including, memorizing guests' names, favorite sites, or rooms.
    7. Found solutions to improve daily tasks that would otherwise continue to be time-consuming.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates In Graphic Design

Reservation Clerk Resume

Objective : To secure a challenging Reservation Clerk position that will provide me the opportunity to expand and assert my knowledge and experience in customer service to a growth-oriented company.

Skills : Opera & POS Software Knowledge, Communication Skills, Customer Service.

Description :

    1. Greeted and welcomed all hotel guests with a smile.
    2. Delivered messages, mail, and packages left for guests and hotel facilities in a timely manner.
    3. Processed telephone and walk-in reservations.
    4. Accommodated guests\' requests.
    5. Collaborated with maintenance and housekeeping.
    6. Resolved service-related problems in a timely manner.
    7. Verified that personal and payment information on guest accounts was accurate and complete.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS

Reservation Clerk Resume

Objective : Seeking a permanent and challenging opportunity with a progressive and growth-oriented organization, in a position where my self-motivation and determination will be effectively utilized, with the opportunity to advance.

Skills : Microsoft Office, Corel, BlueMoon Leasing Software, PeopleSoft Medical Software.

Description :

    1. Processed all reservation requests.
    2. Introduced our customers to products and services available through our partner companies.
    3. Interacted with online systems to identify hotel availability and room options.
    4. Provided world-class customer service.
    5. Developed and maintained positive working relationships with others.
    6. Supported team to reach common goals.
    7. Complied with quality assurance expectations and standards.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS

Reservation Clerk Resume

Headline : Solutions-oriented Reservation Clerk professional eager to apply my skills with my Associate degree in Business Finance towards launching a successful career with an organization that will capitalize on Business administrative skills, leadership, and accounting skills while offering opportunities for ongoing professional growth in exchange for a solid work ethic, integrity, and commitment to superior performance.

Skills : Microsoft Office, Adobe, Powerpoint, Conflict Resolution, Psychology, Interviewing, Social Networking.

Description :

    1. In charged of managing the kitchen, cleaning, and cooking.
    2. Assisted with the drive-thru orders.
    3. Established a positive rapport with the Customers.
    4. Interacted with customers to address and resolve any issues.
    5. Mentored new team members.
    6. Verified customers' credit, and establish how the customer will pay for the accommodation in accordance with the CQB policy.
    7. Performed simple bookkeeping activities, such as balancing cash accounts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate In Business Administration