A Resident Services Specialist works directly with residents and community partners and brings services, resources, information, classes, and events to residents of the homes. A well-drafted Resident Services Specialist Resume mentions the following core duties – performing clerical duties related to the needs of the resident services, tracking participation, entering spreadsheet data, reports to agencies, budget tracking letters, and other duties. Other duties include working together with the common goals of providing essential housing services throughout the county.
Summary of skills that can highlight a resume is – hands-on experience in client behavior, and documents intervention, profound knowledge of principles of psychology, and child growth and development, proficiency with computer and MS Office applications, strong ability to manage multiple tasks, and excellent written and verbal communication skills. A degree in the field of social service or a related field is often listed on eligible resumes.
Objective : Highly qualified Resident Services Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Program Development (3 years), Project Management.
Description :
Proved excellent customer Service to prospects, residents, and vendors, Ensure everyone is professionally greeted, meet the needs of the person, provide community tours and show ready apartments.
Maintained an up-to-date leasing notebook to be used on all tours.
Followed- up with all prospective traffic via phone mail land or email.
Responsible for coordinating all activities related to apartment leasing.
Administered a highly-effective sales and marketing program in accordance with company policy and standards.
Promoted resident retention and providing outstanding customer service in accordance with company policy and standards.
Contributed to building a successful operational team in accordance with company policy and standards.
Experience
2-5 Years
Level
Executive
Education
Master's In Security Management
Resident Services Specialist Resume
Headline : Seeking a Resident Services Specialist position that provides an opportunity for growth by making a strong contribution utilizing and expanding upon related education, skills, experiences, and capabilities.
Skills : Proficient In Microsoft Office, MS Office.
Description :
Assisted all residents for 1247 homes- facilitated smooth transition through multiple communication channels (phone, email, and fax).
Assigned homes based on wait list criteria and prospective resident preferences.
Provided pertinent knowledge of surrounding community and resources.
Toured prospective residents.
Demonstrated and highlight the amenities and benefits of the different homes and communities.
Overcame and eliminated objections.
Prepared and conducted lease signing presentations.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Business Administration
Resident Services Specialist Resume
Summary : To secure a Resident Services Specialist position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of Housing Programs, Reviewing and recommending alternative methods of operations to the General Partner to achieve greater customer service and/or cost efficiencies for Tax Credit Operations.
Skills : Program Development, Project Management, Event Planning, Photography, Editing, Written Communication, Event Management, Event Marketing, Event Coordinator, Branding, Social Media Marketing.
Description :
Assisted and directed all costumers that come through the office.
Managed 146 Rental Units Implemented trainings and policies with in the Rental Program.
Conducted quarterly inspection for the safe, decent, sanitary of the home.
Sent out delinquent letters, billing statements and counseling appointments.
Conducted re-certification on a monthly basis.
Counseled and referred tenants that have numerous violation of lease to applicable programs provided within the community.
Took payments on a monthly basis.
Experience
7-10 Years
Level
Management
Education
BA In Liberal Arts
Resident Services Specialist Resume
Headline : An ambitious, self-motivated, and hardworking individual with a strong background in property management, who wants to continue my career with an organization that will utilize my organizational, leadership, time-management, and administrative skills to promote the goals of the company.
Skills : Exceptional Customer Service, Record Keeping, Train, And Develop New Employees.
Description :
Prepared quarterly reports for the Board of Commissioners for the rental program.
Troubleshoot maintenance request.
Created accurate and concise work order request.
Prepared the day for leasing which includes: ensuring models and vacant readies are in touring condition, balloons and directional are in place and in excellent condition, and refreshments are available for current and prospective residents.
Professionally greeted, qualified, toured and leased apartments to prospective residents, orienting them to the property and to the community at large.
Maintained an up-to-date leasing notebook to be used on all tours.
Maintained accurate and detailed records of traffic by entering applicable information into the computer and maintaining completed guest cards according to company guidelines.
Experience
5-7 Years
Level
Executive
Education
BA In Liberal Arts
Resident Services Specialist Resume
Objective : Seeking full-time position with an accredited company, providing me the opportunity to utilize my skill set with contingency for growth within the company. I have extensive customer service experience in a variety of fields including but not limited to: retail sales, telemarketing, and administration.
Skills : Microsoft Office, Adobe Creative Suite.
Description :
Managed and Handled all incoming mail, separating it by departments, stamping paperwork, scanning documents to save on the server and collecting any incoming payments and making sure all documents reach the correct department Separating all return mail and checking addresses and sending it out Maintaining a courier log of incoming and outgoing paperwork for each community.
Arranged the delivery and pick up schedule, communicating with board members on any needed documents.
Managed the company's main phone line and email Making sure other customer service representatives are helping clients and assisting them with anything they might need Collecting payments in cash, check, money orders, and cashier's checks.
Applied them to accounts and providing receipts.
Processed all outgoing mail.
Secured proper association gets charged for shipping costs and stamps.
Maintained supplies.
Experience
2-5 Years
Level
Executive
Education
Associate Of Arts
Resident Services Specialist Resume
Objective : A proactive and organized individual seeking an administrative assistant position. Offering 5+ years of hands-on experience in providing high-quality administrative support, inventory management, and in-house management.
Skills : Quickbooks, Great Plains, Reconciliation, General Ledger, General Office, General Accounting, Expense Reports, Excel.
Description :
Provided tours for incoming military and non-military families, pre-lease homes and prepare lease documentation, maintain and update status of all incoming military and other personnel requiring housing.
Assisted in the organization of community events for resident functions.
Maintained and updated multiple housing wait lists totaling over 400 homes solely, handled phones, correspondence via email, in person and by phone to pre lease homes and provide exemplary customer service.
Provided exceptional interpersonal and communication skills, maintains spreadsheets, inputs applications, forwards calls and messages to the appropriate staff member.
Made arrangements for appointments or events.
Assisted with all administrative tasks, order office supplies, conduct meetings with staff to effectively maintain occupancy and conduct surveying on marketing initiatives.
Monitored office budget and expenses.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Resident Services Specialist Resume
Objective : As a Resident Services Specialist, responsible for Answering resident questions and assisting with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries, including following up on all interactions with customers and ensuring all items have been addressed, through to resolution.
Established and maintained relationships with individual residents, their families, and neighborhood groups.
Served as a liaison or advocate with outside social and health agencies for the (special needs) residents.
Provided information and referral, crisis intervention, and counseling with individuals and groups as needed.
Maintained accurate and up-to-date records and files on all clients receiving casework services.
Identified barriers to full and complete provision of service needed by participants &effectively problem-solves to resolve these issues.
Facilitated and supported the neighbor-to-neighbor family and volunteer care giving.
Planned and implemented community building and educational programs that will contribute to enhanced community living and personal well being of residents.
Experience
2-5 Years
Level
Executive
Education
BS In Human Services
Resident Services Specialist Resume
Objective : As a Resident Services Specialist, responsible for Directing subordinates in training and guidance of individuals in routine and simple self-help skills such as good hygiene, dressing, good housekeeping, and other activities providing personal and social growth.
Skills : Excel, Computer Skills, Word Processing, Fast Learner, General Office, People, Well Organized, Well Organized, Meet Deadlines, Work Well Under Pressure, Work Well Independently, Work With The Public.
Description :
Worked with several low income tribal families.
Moved families into homes, do annual visits on the home for fire safety inspection.
Helped families get assistance for mediation and work with agencies for utilities when needed.
Trained families in home cleaning when needed.
Promoted self sufficiency.
Planned annual events (poster contest, safety and health fair) cross trained with occupancy specialist.
Worked with families for money.
Experience
2-5 Years
Level
Executive
Education
Associate Of Arts
Resident Services Specialist Resume
Summary : Seeking an opportunity with a progressive organization where I can utilize my skills, knowledge, and experience in a challenging role that allows for advancement and growth.
Skills : Type 78 WPM, Training Skills.
Description :
Provided extraordinary customer service, following property management procedures and company policies.
Maximized occupancy through prospective residents, contacting and setting appointments, and following up with prospects to generate more traffic.
Emphasised on property administration and operations, work orders, and a quality of living experience for our residents.
Read and acquaint new residents with the resident occupancy agreement, resident responsibility guide, and all other documents required for move in.
Maintained an in depth knowledge of surrounding market to understand the competition to position ourselves with a competitive advantage.
Conducted notice to vacates and move out inspections.
Daily and weekly zoned drives, notifying residents who are in breach of the resident responsibility guide.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Resident Services Specialist Resume
Summary : Seeking a Resident Services Specialist position as a staff accountant serving the finance department by proficiently updating and reconciling general ledger, payable and receivable accounts.
Skills : Training Skills, Team Work.
Description :
Provided consulting services as part of an interdisciplinary team for several nursing homes, assisted livings and subsidized housing units with service coordinators.
Responsible for compliance to state and federal regulations in social services, activities and the admission departments.
Completed monthly quality assurance reports for each building in each discipline.
Developed and implemented policies and procedures for each discipline.
Provided training, resources and support to Department Heads.
Acted as interim Social Service Director, Admissions Director and Activity Director as needed.
Developed Mock Survey Tool with the multidisciplinary team.
Acted as Team Lead on annual Mock Surveys of all buildings.
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