A Retail Sales Representative is hired to provide outstanding customer service and as well meet the specified sales quota of the business. Typical day-to-day activities commonly listed on the Retail Sales Representative Resume list these – greeting and receiving customers, providing information such as product features, after-sales service and pricing to customers, conducting price and feature comparison, cross-selling products, ensuring stocking of shelves, managing merchandise returns, informing customers about discounts, deals and special offers; and giving customer feedbacks to the store manager.
To succeed in this profession, the following skills and abilities will be resourceful – understanding of retail sales process, familiarity with consumer behavior, knowledge of inventory stocking techniques, product knowledge, technical knowledge of scientific products, and customer service etiquette skills. Although this occupation doesn’t demand any formal education, employers prefer those who have earned a college degree in marketing.
Objective : Highly motivated sales professional with a strong track record of successful sales and account development. Proven ability to accomplish objectives by focusing on essential activities. Effective communicator with excellent relationship-building skills. Talent for negotiating, preparing customer proposals and securing new accounts.
Skills : Written Communication, Oral Communication, Writing, Creative Problem Solving, Creative Thinking, Video Production, Customer Service, Marketing, Marketing Communications, Educator.
Serve as a sales consultant understanding customers' needs and helping them discover how products meet their needs.
Multi-task in a fast paced team environment.
Educate and engage customers through demonstration of products.
Interact with customers and provide prompt and courteous customer service to all customers.
Develop and attain customer experience and sales objectives for store.
Sell all products and services offered by the Company.
Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
B.S. In English/Literature
Retail Sales Representative Key Holder Resume
Headline : Self-motivated, self-disciplined problem solver with outstanding work ethic/communications skills Multi-talented team player with a broad range of work experience across various industries in both sales and marketing Extremely creative, quick thinker with strong interviewing skills who thrives on challenges, especially when working in non-traditional situations with diverse individuals.
Skills : Bi-Lingual: Fluent In English And Spanish., Face-To-Face.
Manage Nestle portfolio at retail level for 61 stores including Walmart, Kroger, Bashas and Targets in the highest producing territory in AZ.
Responsible from growing 10% year over year.
Forecast all merchandise for the week as well as sales promotions resulting in $1.2mm yearly sales.
Conduct data analysis of Retail Link to discuss business trends and perform PowerPoint presentations for 30/60/90 day responsive planning to store managers and buyers.
Developed and helped regional team to meet set-deadlines for bi-monthly sales objectives.
Review weekly and monthly KPI reporting to analyzed results and revised sales plans for retailers to meet goals.
Communicated price and product placement based on company objectives to ensure program compliance at key retailers.
Recognized as one of the ten top trainers of the Nestle Gold Standard across the United States for teaching new hires how to utilize sales tools and selling techniques within the field.
Bachelor Of Science
Retail Sales Representative/Supervisor Resume
Summary : As An Retail Sales Representative, responsible for establishing and developing relationships with existing and potential customers, increasing sales in the assigned territory, and delivering high-quality customer service.
Skills : Microsoft Office, Excel, Salesforce And Point Of Sale Programs.
Each shift consisted of performing multiple tasks while helping customers in a high, fast-paced environment.
Helped customers stay better connected by describing product features and benefits, while demonstrating its usages and operations.
Handled and resolved phone, bill, and service issues in a professional, confident, and good natured manner.
Answered/addressed customers' questions by providing information concerning plans and services, phone functionality, specifications, financing options, maintenance of merchandise, and insurance/warranty.
Cross-trained and coached daily amongst store management teams.
Maintained a neat, clean, and organized store while assisting team members in setting-up, stocking, operational tasks, and clearing visual/interactive displays.
Persistently keeping updated with all current and future service and product knowledge.
Associate Of Applied Science
Retail Sales Representative/Trainer Resume
Summary : An experienced and dedicated work professional offering an extensive background in customer service, client relations, and merchandising. Handles multiple responsibilities simultaneously while providing skilled work in a hospitable, fast-paced environment. In need of a higher profession to grow and show my level of work ethic. QUALIFICATIONS Increased level of listening and deals with conflict by communication.
Skills : Bi-Lingual: Fluent in English and Spanish., Face-To-Face.
Maintain strong knowledge of all products, accessories, price plans, promotions, and service features.
Maintain knowledge of competitive offers and provide critical market feedback to the store manager regarding local competition and product/service needs.
Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
Ensure an extraordinary customer experience.
Educate and engage customers through product demonstrations.
Possess a competitive spirit and desire to meet and exceed sales goals.
Interact with customers and provide prompt and courteous customer service to all customers.
Understand customers' needs and help them discover how the products meet those needs.
Objective : As an RSR for Kellogg Company, I have honed my communication skills, my leadership abilities, and the overall drive for success as a manager to deliver success for the company and its customers. I work closely with my district sales manager to ensure timely communication of market conditions within my territory.
Skills : Microsoft Office Programs, Hand Held Computer, Tablets And PC's.
Growing base sales through maximizing distribution, share of shelf, and selling incremental displays.
Writing, entering, and processing customer orders.
Ensuring that customers are sufficiently merchandised by controlling back room stock and shelves.
Leveraging the merchandising team to execute product placement.
Presenting new ideas and new ways of thinking in an effective and persuasive manner.
Utilizing coverage plan to meet and exceed call coverage expectations for customers.
Providing data and insights to internal partners for growth from in-store consumer activity.
Promoting and fostering a collaborative teamwork-based culture to support winning in the marketplace.
Objective : Sales and Customer Service Accomplishments: Consistently achieved per-night sales averages by up-selling orders and suggesting add-ons/extras to product. Proved the ability to multitask, handling crowds of people, resolve customer issues and excel within a demanding, high-volume setting.
Skills : Microsoft Office, Excel, Salesforce and Point of Sale Programs.
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per week.
Participated in various incentive programs and contests designed to support achievement of production goals.
Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Confirmed that appropriate changes were made to resolve customers' problems.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
BA In Psychology
Retail Sales Representative/Customer Service Resume
Objective : To obtain a position where I can use my multi-years experience as a goal-oriented leader with proven sales experience in managerial positions along with utilizing my strength in communication and team building skills to develop a long term relationship thereby contributing to the overall growth and success of the organization.
Skills : Microsoft office, Clerical.
Identified and insured customer found their desired product by showing all products that met their criteria.
Insured all customers would leave with a positive experience.
Followed up with customers after date of purchase via telephone and thank you cards.
Met and exceeded both company and personal sales goals on a regular monthly basis.
Maintained a thorough knowledge of sales, promotions, store policies and security practices.
Sold ancillary products such as insurance and service contracts and arranged financing options for customers.
Provided knowledgeable, honest, and superior customer service.
Lead Retail Sales Representative Resume
Headline : Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills : Retail Sales, food preparation.
Operated a cash register for cash, check and credit card transactions with 100 % accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
High School Diploma
Retail Sales Representative/Key Holder Resume
Objective : Hardworking employee with experience in sales, administrative assistance, Microsoft works, maintenance, and customer service. Organized, driven, and excellent with people. CORE QUALIFICATIONS Flexible schedule Microsoft Office proficiency Staff motivation Employee training and development Documentation.
Skills : Microsoft, PPAP,SPC ,APQP, MSA.
Learned about being a technician more at this location.
Battery failure analyst and damaged devices.
Filing claims for customers on warrantied devices.
Helping with plans for individual, families, or business.
Helped with most all questions or directed them to the right person.
Learning how to tell from a bad battery to a good one was an accomplishment I'd say.
Learning still how to be patient with customers when they came in upset or happy.
Headline : Responsible Accounts Payable Specialist proficient in invoice processing and vendor payment. Passionate and motivated, with a drive for excellence. Eight years in accounts payable and thirteen years of customer service experience.
Skills : Management, Sales, Sales Management, Marketing Research, Training & Development, Office Applications, Team Leader.
Greet customers and ascertain what each customer wants or needs.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
Place special orders or call other stores to find desired items.
Ticket, arrange and display merchandise to promote sales.
Exchange merchandise for customers and accept returns.
High School Diploma In English
Retail Sales Representative III Resume
Headline : My objective is to bring great service, to be proficient and efficient in my everyday tasks. Provide the client with satisfaction and confidence in this place of business.
Skills : Microsoft Office, Microsoft Excel, Customer Service, Sales, Management.
Provide customers with solutions/products that will meet their everyday needs.
Answer questions and solve problems that the customer may have with their device or billing.
Introduce and provide customers with new technology that will provide easier ways to manage their lives and their place of business, whether it be their own business or place of work.
Ultimately providing the customer with effective ways of communication and enabling them to efficiently manage daily tasks.
Satisfied customers with devices that will bring them back to Verizon Wireless for their communication and entertainment needs.
Drove sales numbers up and met short/long term goals.
Skills Used I demonstrated public relation skills that cause the customer satisfaction with their product and their services.
Demonstrated my ability to use company systems to solve customer issues and provide customer needs.
Retail Sales Representative Resume
Objective : Self-motivated and skilled sales professional with extensive experience in effectively creating, building and nurturing professional relationships. Promotes products with the collective goal to drive revenue and brand awareness through long-lasting relationships.
Skills : Microsoft Office Suite, Sales, Customer Service, Customer Service Skills, Wireless, Call Center Experience, Multi-Line Phone System, Multi-Tasker, Wordpress, Cash Handling, Dependable, Communication, Coaching, Resourceful, Inventory Management, Computer Skills.
Greeted customers in a timely fashion and quickly assessing their needs.
Completed sales transactions while educating the customer on their new purchase.
Demonstrated additional accessories to present added value.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Contributed to team success by exceeding monthly team sales goals by over 38%.
Delegated to train new hires in sales procedures and navigate through the Point of Sales systems and CRM database.
Contacted new and existing customers to discuss how their needs could be met through specific products, services and promotional plan pricing.