A Retail Service Clerk is hired to provide excellent customer service, handles cashier duties, provides information, and answering questions on the company’s products and services. While the duties are determined by the type of the industry, the following are certain core duties listed on the Retail Service Clerk Resume – welcoming customers to the store, directing them to particular items around the store; giving advice on the store’s or company’s products and services, referring customers to sales associates and managers, ringing up purchases, promoting sales items, making exchanges, processing refunds and returns, addressing and solving customer complaints, reporting thefts or problems, assisting in taking stock inventory, and assisting with cleaning at the end of a shift.
The most sought-after skills for the post include the following – experience in sales, excellent customer service and communication skills, strong knowledge of the company’s products and services and strong sales skills, basic math skills, the ability to use a cash register, and the ability to calm and efficiently help disgruntled customers. Most Retail Service Clerks have a high school diploma or the equivalent.
Summary : Retail Service Clerk with 10 years of experience in anticipating and addressing guests service needs; thank guests with genuine appreciation. Speaking with others using clear and professional language; answering telephones using appropriate etiquette. Developing and maintaining positive working relationships with others. Complying with quality assurance expectations and standards. Reaching, bending, twisting, pulling, and stoop; grasp, turn, and manipulate objects; move up and down stairs and/or service ramps; move, lift, or carry objects weighing less than or equal to 25 pounds; stand, sit, or walk for an extended period of time. Performing other reasonable job duties as requested by Supervisors.
Courteously greeted customers and efficiently processed transactions within a busy, fast-paced retail environment.
Operated cash registers, scanners, and computers to itemize and total customer purchases.
Collected payments and made change for cash transactions.
Balanced the cash drawer at the end of each shift.
Assisted with store stocking, floor-sets, and opening/closing procedures.
Prepared and executed yearly warehouse and main floor inventory.
Created billing accounts, made special orders, handled uniform fittings and tailor tickets during CPO season.
Experience
7-10 Years
Level
Management
Education
GED
Retail Service Clerk Resume
Objective : To be gainfully employed in the area of administrative, clerical or entry-level Engineering utilizing the various skills and knowledge obtained through work experience and education. Competencies: Self-motivated, strong organizational and time management skills with the ability to work without close supervision.
Skills : Microsoft Office And Excel, Medical Services.
Description :
Affix postaged to packages or letters by hand, or stamp materials, using postage meters.
Verified that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
Sorted and routed incoming mail, and collect outgoing mail, using carts as necessary.
Weighed packages or letters to determine postage needed, using weighing scales and rate charts.
Determined manner in which mail is to be sent, and prepare it for delivery to mailing facilities.
Answered inquiries regarding shipping or mailing policies.
Sold mail products, and accept payment for products and mailing charges.
Experience
2-5 Years
Level
Junior
Education
Associates Of Applied Science
Retail Service Clerk Resume
Summary : Ambitious Certified Nursing Assistance professional specialized in working with diverse populations. Seeking focused training in: providing services to individuals, groups, and families, program implementation, and meeting client's social/emotional needs. Ability to be a team player, use good judgment and be tactful when dealing with diverse clientele.
Skills : Quickbooks, Quickbooks Pro, MS Office.
Description :
Accepted money for purchases and customer returns.
Assisted the consumers in their purchase and decision making process.
Stocked shelves and inventory.
Planed and implemented methods to achieve highest consumer satisfaction.
Provided goods suiting consumer requirements and preferences.
Answered high-volume incoming store calls and emails.
Coordinated with store support personnel to resolve store issues.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Retail Service Clerk Resume
Summary : Motivated, organized and detail-oriented having exceptional interpersonal skills and is adept at building strong business relationships with a diverse range of customers, co-workers, and management in addition to being proficient in Microsoft Word, Excel, and PowerPoint. A committed team player with the ability to meet and exceed set goals and deadlines.
Skills : Customer Service, Fast Learner, Organized, Retail, Sales, Training.
Description :
Answered high-volume incoming store calls and emails.
Coordinated with store support personnel to resolve store issues.
Ensured to utilize adaptable customer services skills to expedite cordial relationship.
Answered questions regarding the store merchandise.
Directed calls to appropriate individuals and departments.
Ensured to utilize adaptable customer services skills to expedite cordial relationship.
Answered questions regarding the store merchandise.
Experience
10+ Years
Level
Senior
Education
Associates Of Applied Science
Retail Service Clerk Resume
Headline : To make a living income, gain experience, and possibly find a career in a professional working environment. Reporting accidents, injuries, and unsafe work conditions to manager; completing safety training and certifications. Following all company policies and procedures; ensuring uniform and personal appearance are clean and professional; maintaining confidentiality of proprietary information; protecting company assets. Welcoming and acknowledging all guests according to company standards.
Skills : Customer Service, Fast Learner, Organized, Retail, Sales, Training.
Description :
Assisted in pricing and displaying of uniform and main floor items.
Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees.
Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employers alike.
Repeatedly given NEX awards in recognition of excellent job performance and above and beyond customer service.
Greeted customers as they came in the store.
Provided customers with pricing information and assist them in location of items Answer any questions.
Identified and cleaned up hazardous conditions quickly to reduce the risk of potential accidents.
Experience
5-7 Years
Level
Executive
Education
Associates Of Applied Science
Retail Service Clerk Resume
Headline : Retail Service Clerk is Washing, drying, and folding laundry for internal departmental use as required. Ensuring proper records are maintained for all uniform transactions through the use of the garment inventory management system. Providing excellent guest service to our internal customers and responds to guests inquiries promptly and courteously.
Skills : Planning, Maintenance Skills.
Description :
Performed opening and closing cleaning responsibilities including but not limited to, dusting bookcases and furniture, cleaning café table bases, etc. to maintain and present a clean and tidy store.
Performed light maintenance/facilities duties, including but not necessarily limited to painting, changing light bulbs, and changing ceiling tiles, etc.
Maintained clean restrooms, monitoring them consistently and signing off on the maintenance log minimally hourly. on an hourly basis and completing the restroom maintenance log.
Monitored and managed trash removal; develop a plan to ensure that the interruptions do not interfere with the daily routine.
Recognized and offered to help both customers and employees with urgency and care.
Modelled expected behaviors to ensure compliance with all policies and procedures.
Worked on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing), and Café.
Experience
5-7 Years
Level
Executive
Education
Associates Of Applied Science
Retail Service Clerk Resume
Headline : Retail Service Clerk is Assisting with receiving uniforms back from terminated team members, returning items to inventory for future use. Assisting other staff members with general clerical and office duties as needed. Presse sing and spotting cleans uniforms as necessary. Assisting in inventory control to ensure uniforms are available and to protect the company's assets. Keeping supervision informed of all issues and problems.
Skills : Service Clerk, Retail.
Description :
Accepted responsibility and execute all assignments correctly and with care.
Accepted coaching and feedback from others openly.
Managed the front-end, scanning, and receiving support service team members and operations to achieve goals and boost store performance and associate satisfaction.
Managed department objectives and monitor stated objectives for effectiveness and improvements in productivity.
Communicated and monitored of department support services and processes in all retail locations.
Utilized internal audit scorecards and reporting to improve store performance and achieve excellence in audit related areas, supporting company policies and government regulations within the retail stores.
Executed strategies to support related corporate initiatives, growth, and reinforce policies to maximize department and store effectiveness.
Experience
5-7 Years
Level
Executive
Education
MS
Retail Service Clerk Resume
Headline : Retail Service Clerk is Ensuring Wardrobe areas are kept clean and neat. All supplies are stored and organized, complying with safety standards. Scanning, receiving and loading clean uniforms to the uniform conveyor rail. Scanning out dirty uniforms to designated cleaners and checks dirty laundry for damaged uniforms, difficult spots, and checks pockets for any personal items. Issuing uniforms to new hires, including processing new hire paperwork printing and adhering name labels, and scanning uniforms out as assigned.
Skills : Clerical Skills, Adhering Skills.
Description :
Managed the front-end, scanning, and receiving support service team members and operations to achieve goals and boost store performance and associate satisfaction.
Managed department objectives and monitor stated objectives for effectiveness and improvements in productivity.
Communicated and monitored of department support services and processes in all retail locations.
Utilized internal audit scorecards and reporting to improve store performance and achieve excellence in audit related areas, supporting company policies and government regulations within the retail stores.
Executed strategies to support related corporate initiatives, growth, and reinforce policies to maximize department and store effectiveness.
Maintained effective working relationships both internally and externally (i.e., cross-functional business partners, retail management and associates, vendors, etc.) and develop collaborative efforts for increased performance, customer loyalty, and profitability.
Built relationships with retail store service partners (i.e., Lottery, Western Union, Coinstar , vending, etc.) to improve offerings, maximize sales and commissions, and grow customer base.
Experience
5-7 Years
Level
Executive
Education
MS
Retail Service Clerk Resume
Objective : Retail Service Clerk with 2 years of experience in Maintaining a working knowledge of current and upcoming events on property in order to advise guests of same, whenever possible. Adhering to established cash control policies and procedures of the casino. Maintaining professional grooming and appearance according to established grooming and appearance policy.
Identified opportunities and recommend process improvements to enhance store efficiencies and profitability and work cross-functionally (i.e., Accounting, Distribution, IT, Marketing, Merchandising, Pricing, Procurement, Shelf Technology, etc.) to implement improvements to meet company goals and objectives.
Ensured that federal and state regulations and company standards are met.
Maintained current knowledge of industry trends and best practices.
Made recommendations to improve current programs and processes.
Researched, resolved and responded to complex Customer account inquiries.
Traced, located, and obtained copies of account data upon the request of Customers or bank personnel.
Retrieved, researched, and distributed papers, data and documents as requested according to established policy and procedures.
Experience
2-5 Years
Level
Executive
Education
Associates Of Applied Science
Retail Service Clerk Resume
Summary : Retail Service Clerk is responsible for Assisting in all merchandise being accurately inventoried once a month and ensures that proper inventory control is maintained. Operating point-of-sale terminal for gift shop transactions. Maintaining a thorough working knowledge of retail products, where gift shop merchandise is stored, and assists in retrieving merchandise from outside storage if necessary.
Skills : Merchandise, Shopping Assistant.
Description :
Contacted Customers and bank personnel to exchange, solicit or provide information as needed.
Completed research requests from branches, departments, Customers, third-party vendors and/or other financial institutions according to departmental guidelines.
Provided more complex training to staff.
Assisted gift shop patrons with purchases by promoting and recommending specific gift items. Effectively cross sells & up sells merchandise.
Replenished gift shop display shelves and racks. Accurately tags and puts away merchandise received.
Helped maintain the cleanliness and organized look of the retail sales floor.
Provided excellent guest service & responds to guest complaints and/or inquiries promptly and courteously.
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