The main duty of a Returns Specialist is to handle the complaints of the customers with regards to their product replacement or returns. While actual duties vary significantly based on the type of the organization and the role, the following are certain core and common duties of these specialists listed on the Returns Specialist Resume – listening to customer’s questions and concerns, providing answers and responses; providing information about products and services; taking orders and processing billing; reviewing and making changes; handling returns and complaints, and escalating the issue to the supervisors as needed.
To work at this capacity, the following skills are needed – the ability to communicate well with all types of customers, knowledge of handling tough or angry customers; professionalism and work ethics, and familiarity in using live chat, email, or face-to-face modes to communicate with customers. Formal education is not a must, however, possessing strong product knowledge is crucial.
Objective : Seeking a Returns Specialist position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Coordinated return products from a variety of customers and locations with differing return shipment methods.
Worked timely with customers to ensure fullest satisfaction Financial Recovery from carriers/ logistic business partners due to negligence Customer Support working fluidly with customer's needs and wants to ensure products received are viable for the needed purpose including explanation and training with the customer.
Maintained weekly/monthly Spread Sheets on return data in Excel for constant availability and breakdown of cost center to reroute revenue as much as possible.
Separated employment due to relocation.
Assessed RMA requests submitted by customers in accordance with Cisco Meraki's 30 or 60-day return policy -Notified sales reps regarding the large net.
Ensured efficient and timely order and case completion Responsible for prioritizing individual workload according to client priority.
Balanced Interstate banking accounts Researched and determined the reason for rejected items Corrected rejected items by inputting correct.
Experience
2-5 Years
Level
Executive
Education
GED
Returns Specialist Resume
Objective : To obtain a challenging and responsible position within a company where I can apply my educational knowledge and professional experience in administrative assistance and customer service/human resources, while providing quality, value, and growth for both my career as well as for the company.
Skills : Great Organization , Quick To Assess Situations, Quick Learner, And I Stride In Multitasking.
Description :
Responsible for up to 3 different jobs at a time.
Returned all product that comes back from the schools, stores, companies, etc.
Reported records for orders according to guidelines set forth by company rules Ensures adherence to state-specific restrictions as well as general.
Processed customer returns Skills Used Computer knowledge.
Processed customer returns according to company policies.
Inspected product to determine if it should be scrapped or returned back to inventory.
Worked with manufacturers and vendors to obtain authorization for returns Managed returning products in a timely manner and obtaining credits.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Returns Specialist Resume
Objective : Motivated and highly productive Returns Specialist professional with a return specialist background. Detail-oriented with strong skills in multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers and outstanding interpersonal skills.
Skills : MS Office, Order Management, Communication Skills.
Description :
Responsible for all problems that may arise in regards to customer's purchase of new contacts, lenses, or frames.
Processed returned products from our customers.
Issued RMA numbers to customers for optical merchandise that had been purchased through the online website.
Verified electronic client files to ensure they balanced to invoices.
Placed new orders for new products for customers.
Processed refund requests and payment corrections.
Created excel charts of daily inputs and outputs.
Experience
2-5 Years
Level
Executive
Education
GED
Returns Specialist Resume
Summary : Returns specialist is responsible for assisting and/or managing customers with returns and other service issues. Provide customer service, product and technical support to customers on the return process.
Skills : Customer Service Skills, Management Skills, Inventory Manager.
Description :
Answered all emails that came to the FramesDirect returns department through the website.
Earned consistent commendations for exemplary service delivery.
Collect all returns items Open package/inspect item Decide whether it can be fixed or replaced Fixed- send to jeweler department Replaced-check.
Assisted with sourcing strategy recommendations for client pharmaceutical purchasing.
Provided services including project management, account maintenance, records management and invoicing.
Prepared and submitted detailed reports to pharmaceutical manufacturers, and process refunds for client accounts.
Adjusted customers' accounts in the database.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Returns Specialist Resume
Objective : Seeking a challenging Returns Specialist position where my proven skills of analysis, research, client relations and communication will enable me to define new opportunities. Desire career growth based on performance and accomplishments.
Skills : Time Management, Interpersonal Skills, Coordination Skills.
Description :
Inspected guns, accessories, and other sporting goods.
Started with processing returns from customers and providing customer service on the phone for the catalog side of the business, processed incoming.
Processed e-commerce, retail and gift returns/exchanges using SAP and CRM technologies Consistently exceeded 80% CSAT and 85% NPS Assisted on phones.
Resolved service issues in a timely manner, including coordinating and processing returns.
Identified and resolved system and account issues.
Processed confidential information.
Received incoming shipments and reviewed contents against purchase order for accuracy.
Experience
2-5 Years
Level
Executive
Education
GED
Returns Specialist Resume
Objective : Hardworking, organized, Returns Specialist professional with a proven background delivering sensible return specialist technology solutions on time and under budget while working as a team member or team leader.
Skills : Bilingual, Organized, Multitask, Communication Skills.
Description :
Attached return labels that identify the items.
Put items in proper warehouse location using the order picker lift and barcode scanner.
Picked items from various warehouse locations with order picker and barcode scanner.
Oversaw all RAs including authorizing product returns to shipment of repaired/replaced product or issuance of corresponding credit memos.
Coordinated product returns from customers, field locations, and wholesale partners.
Tasked with working with an RK customer to disposition an RMA appliance inventory that had built up during the previous year (approximately 500 units.
Assisted with Inventory Cycle Counts and reconciliation, pulling of orders, and checking in the new products.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Returns Specialist Resume
Objective : As a Returns Specialist, responsible for Recording information pertaining to merchandise to be returned to manufacturer because of defects, wrong amount, or type by performing the following duties, etc,.
Skills : Microsoft Office, Verbal Communication, Written Communication.
Description :
Responsible for high volume quoting of standard catalog products, custom modifications, and freight quotations via phone, email, and fax.
Coordinated with order entry, accounts receivable, engineering, purchasing, and shipping for special quoting and ordering conditions.
Processed order status requests, expedites, cancellations, credits, debit memos, no change orders, freight invoice issues, and literature requests.
Managed and distributed all incoming email inquiries from the company's primary email address.
Helped develop a new customer service manual with work instructions.
Helped train new customer service personnel.
Drafted a floor location plan of over 37,000 square feet for a warehouse location move of over 10,000 units.
Experience
2-5 Years
Level
Junior
Education
GED
Returns Specialist Resume
Headline : As a Returns Specialist, responsible for coordination of key details associated with: Core Returns, Special Returns, Warranty Returns Annual Returns as well as other special projects as assigned by the Inventory Manager, etc,.
Skills : Microsoft Word, Customer Service Skills, Inventory Control.
Description :
Handled the day-to-day RMA Receiving activities and process product returns.
Maintained, reviewed and updated process documentation on a regular basis; Created new documents as required.
Entered data, analyzed data, and identified trends in repair and replacement requests.
Processed, categorized, and answered customer emails and telephone calls, providing high-quality service.
Compared merchandise invoices to items actually received to ensure that shipments are correct.
Received orders and unloaded the packages from the truck and placed it properly in the warehouse using forklift Maintained the work environment.
Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.
Experience
5-7 Years
Level
Executive
Education
GED
Returns Specialist Resume
Objective : Returns Specialist with 5 years of experience in processing customer return authorizations, shipping replacement product, and ensuring that product is received back to Nx Stage in a timely manner, etc,.
Skills : MS Office, Data Entry, Communication Skills, Management Skills.
Description :
Researched root cause of issues relating to the quality or incorrect product and issue awareness reports to appropriate staff.
Authorized returns for repair, replacement, or credit.
Assisted quality manager with reports and process improvements along with special projects as requested.
Assisted customers on returning and or replacing their merchandise Customer service which includes helping with payment arrangements and customer.
Processed and documented, returned items, and resolve customer complaints with their returned products.
Operated computers to administer refunds to customers Assisted managers with laundry duties such as operating driers and washers Provided assistance.
Processed returns and inspected unordered and non-saleable merchandise.
Experience
2-5 Years
Level
Executive
Education
BS In Return Specialist
Returns Specialist Resume
Objective : As a Returns Specialist, responsible for Managing the core return process from the Distribution Center to the Supplier, etc,.
Skills : Microsoft Office, Forklift Operator, Cash Register, Cash Handling.
Description :
Received customers' merchandise and input it into their account.
Placed orders for customers depending on their or their company's request.
Dealt with customer's payment via credit card or company credit.
Assisted in all departments where needed.
Assisted inscriber, packing, and inventory.
Scanned their inventory database using a handheld device.
Maintained appropriate levels of inventory at all times.
Followed established criteria to identify and report all shortages, damages, and defects of received goods.
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