A Returns Clerk executes and undertakes all return-related activities at a distribution center. The major duties associated to this role are listed on the Returns Clerk Resume as follows- assisting and supporting the returns officer with daily tasks; processing returns of unordered and non-saleable merchandise; inspecting and verifying products; inspecting and reconciling quantities; ensuring customer satisfaction; maintaining and managing a database of all product returns and exchanges, and adhering to corporate standards in handling returns.
The most common skills seen on the resume include the following – the ability to speak, write and understand English well; basic computer skills; the ability to use all types of general office machines; the ability to count, read and write data accurately, math skills, and proficiency in using relevant software. Formal education beyond a high school diploma or GED is not expected, as incumbents are provided on-the-job training.
Summary : Returns Clerk with more than 6 years experience in coordinating the various activities to include daily tasks; greeting and directing visitors, residents, physicians, staff members. Assisting with new admissions and discharges/transfers while ensuring that information in the patients charts is accurate and current while assisting nursing staff with various nonclinical and clinical duties.
Skills : Order processing, Microsoft office, loans, collections, marketing.
Received returned products then verified to make a certain product was complete before issuing customer credit.
Contacted customer, if parts were missing from the product.
Shipped unauthorized returns back to the customer.
Worked closely with customer service to find resolutions for problem orders.
Maintained accurate records pertaining to primary, defective locations and products.
Assigned locations for product refused by vendors Updated spreadsheets and sent reports to appropriate parties.
Applied credit to customer accounts via computer systems.
Associate In Fine Arts
Sr. Returns Clerk Resume
Summary : To obtain a Returns Clerk position that will utilize experience and that allows me to partner with teams at all levels of the organization to achieve company goals.
Skills : Answering a phone, basic computer , people .
Responsible for monthly vendor returns exceeding 1.5 million dollars.
Provided associate-level support and coaching through the use of method evaluations.
Assisted in training of all new associates with check-in defective merchandise, process recalled units and learn how to select and ship out vendor products.
Ensured the department remained OSHA Compliant.
Created Bill of Lading and vendor chargebacks.
Verified accuracy of outgoing shipments.
Coordinated with other departments including corporate office.
Jr. Returns Clerk Resume
Headline : Offering more than five years successful experience in fast track customer service oriented environment.a highly energetic, personable,and results-oriented professional with outstanding customer service skills.
Skills : Administrative Assistance:Performed General Office.
Assisted and supported returns officers effectively in his day-to-day tasks.
Coordinated returns clerk activities with warehouse management and distribution center.
Processed returns of unordered and non-saleable merchandise.
Inspected and verified products and merchandize worth returning back.
Verified and inspected all forms, reports, and records relating to product returns.
Inspected and reconciled quantities returned with that of the returns forms and documents.
Ensured customer satisfaction through the handling of product returns and exchanges.
Maintained and managed a database of all product returns and exchanges.
Returns Clerk III Resume
Summary : To obtain a position in the Returns Clerk field where can utilize skills and past experience while expanding knowledge.
Keyed in claim information using SAP and DCMS Performed basic computer literacy including creating spreadsheets.
Inspected, prepared, processed and sent out Nike product to be shipped.
Recorded keeping of day to day process.
Moved to different departments at the warehouse which made me become flexible and more knowledgeable, then became a clerk.
Received the merchandise and verified correspondence to the return papers.
Inspected the products received from clients and ensured they matched the data written in the return papers.
Returns Clerk I Resume
Summary : Over 6 years of experience, including as a Hotel Auditor and as a Cashier in hospitality and Sales skills and experiences include: Sales Support. Billing, Customer service, Sales, Multi line telephone, fax, computer and scanner operations.
Skills : Telephone Etiquette Bilingual, Fluent English And Spanish.
Verified that merchandise returned from customers matches the Return Authorization Form, UPC/NDC codes and size/strength of the product.
Verified that quantities returned match the quantities indicated on the Return Authorization Form.
Determined if returned merchandise is in saleable condition and forwards for restocking, prepares non-saleable merchandise for return to the supplier, or forwards for destruction.
Logged information regarding records of shipment such as ship date, debit memo number, and list of merchandise shipped.
Received information regarding merchandise that has been recalled and handled them appropriately.
Demonstrated an ongoing effort to achieve and exceed performance expectations by meeting daily, weekly and monthly targets.
Complied with all safety requirements pertaining to job functions and general requirements.
Returns Clerk/Processor Resume
Objective : Talented Returns Clerk Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while also achieving all individual sales goals.
Skills : Retail, Grant Writing.
Exchanged returned merchandise for customers quickly and efficiently.
Tracked down sources of special gaming products and services to meet customers' special needs.
Offered numerous credit applications upon request.
Trained new employees on company customer service policies and service level standards.
Maintained a database report on all merchandise being returned.
Served as liaison between customer service department with special needs and information as to all gaming product that was returned to and from a warehouse.
Cross-trained in internet, order pulling, and refurbishing departments as well.
Returns Clerk Resume
Headline : Career motivated professional seeking opportunity in a high-volume clerical environment. Strong work ethic coupled with a focus on team dynamics that ensures a seamless integration into any environment.
Skills : Logistics, Sales, Retail.
Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
Drives Accountability and Ownership as well as focusing on productivity metrics to ensure quality and quantity goals are met.
Complies with established control systems and rules with high visibility towards safety.
Responsible for the day to day operations of 3 assigned clients including data entry, Returns order processing and inter-departmental communication.
Maintains professional standards that mirror company policy.
Focuses on external as well as the internal level of customer service with Client Services.
Responsible for implementing team dynamics and cross utilization of training SOW metrics to ensure associate alignment with company culture.