A Roadside Assistant Dispatcher is the first point of contact for distressed vehicle owners who are stuck up on the highways due to vehicle failure or malfunctioning. The job description and duties are listed on the Roadside Assistance Dispatcher Resume as – finding exactly where the motorists are stranded and collecting details about the disabled vehicles, advising motorists on how to stay safe till they get the required help, sending out emergency road technicians to start the vehicle or tow them to the nearby garage, and at times completing clerical duties at the facility.
To do the job well, the individual needs the following skills – the ability to respond quickly to emergency calls, knowledge of local routes, and the ability to use GPS navigation systems, counseling skills, flexibility to work during late nights, and weekends, and peak seasons, and basic computer and typing skills. Formal education to a high school diploma or GED level is expected from job applicants.
Summary : To obtain a Roadside Assistance Dispatcher position in a company with potential for growth. Providing safe, punctual, and reliable roadside services to a stranded motorist. Receiving information and dispatches roadside assistance calls to drivers and facilities using a variety of communication channels (e.g., telephone, digital, email, and fax). Answering Multi-Line Telephone System. Able to use cell phone radio, texting, APPS, and web.
Skills : Customer Service, Computer Skills.
Description :
Responsible for the delivery of Roadside Assistance to AAA Members.
Monitored various technology systems to ensure proper functionality and routing of service and tow vehicles, and make decisions to reassign resources as needed.
Interacted with internal staff, independent contract stations and members in a variety of situations where customer service, problem resolution, multi-tasking, sales and decision making skills are required.
Accountable to ensured that Roadside Assistance delivered service and maximized On-the-Go opportunities to meet/exceed Member First goals and AAA National Quality Standards.
Provided excellent customer service, data entry, copying, faxing.
Received calls from inbound callers and attempting to diagnose issues over the phone.
Delivered clear, effective communication to all parties.
Experience
10+ Years
Level
Senior
Education
Business Administration
Roadside Assistance Dispatcher Resume
Summary : Roadside Assistance Dispatcher is Learning to effectively receive and process members and Roadside Assistance Program service requests. Learning to route all service requests to service facilities by available dispatching methods including: radio, digital, telephone and remote dispatch or fax. Learning how to select and control movement of service vehicles incorporating departmental standards and goals.
Skills : Program Service Assistant, Roadside Assistance.
Description :
Routed drivers to authorized repair facilities as needed.
Communicated service interruptions to Operations so that alternative delivery plan can be made.
Identified warrantable repairs and file claims with the appropriate vendor or manufacturer.
Processed and reconciled invoices for approval.
Relayed all pertinent data to drivers (member situation, vehicle problem, location, etc.).
Prioritized calls based on various criteria (partner, safety, weather, traffic, etc.) and ensures that service calls are handled within established time frames.
Made optimal use of available resources to ensure that calls are completed within an estimated time of arrival (ETA), that resources are efficiently deployed and routed, and that correct equipment is dispatched to meet members' needs.
Experience
7-10 Years
Level
Management
Education
GED
Roadside Assistance Dispatcher Resume
Summary : Roadside Assistance Dispatcher is Learning to demonstrate working knowledge of the computer system and necessary technology. Applying knowledge of ERS policies and procedures to every member situation; and documenting all actions taken for each call received and dispatched including ETAs, updating members on call status, etc. regularly maintaining appropriate records. & Entering data in computer system and maintain logs and records of calls, activities and other information.
Skills : Managing, Demonstrating Skills.
Description :
Monitored computer screens to maintain continual awareness of the overall status of resource availability and current deployment, and reallocates resources as needed to meet changing needs for service.
Personally, notified members when service will be delayed (or initiates action for another function to do so).
Received emergency road calls from members and enter calls in the system to initiate roadside assistance as needed.
Processed membership renewals, changes, and upgrades and apply payments as necessary over the phone with current and potential members.
Monitored news, traffic, and weather services to assist technicians in responding to calls.
Completed other related administrative and roadside services as assigned.
Dispatched calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically in accordance with established guidelines.
Experience
7-10 Years
Level
Management
Education
GED
Roadside Assistance Dispatcher Resume
Summary : Roadside Assistance Dispatcher is Communicating all deviations and problems to troubleshooter, lead/supervisor. Performing dispatching of multiple queues quickly and completely. Applying a detailed knowledge of ERS service policies and procedures to every member situation. Preparing routine reports regarding provided services to management as needed.
Skills : Dispatcher, Driving.
Description :
Received and managed calls relate to emergency and/or commercial road service utilizing a computer aided call processing system.
Performed geographical location spotting, map reading and provides detailed instructions to Fleet Service or contracted personnel in determining member/customer location.
Monitored dispatched calls and takes action to resolve and correct service problems or potential problems.
Handled driver/customer escalations in accordance with established procedures.
Provided explanations to customers, as needed.
Reported and documented any service issues.
Closed service request using company electronic dispatching system in a timely manner.
Experience
7-10 Years
Level
Management
Education
Diploma
Roadside Assistance Dispatcher Resume
Headline : Roadside Assistance Dispatcher is Providing support to management team with implementation of changes, on-the-job training and ensuring the accuracy of services provided. Meeting established response time goals to obtain an average response of less than 30 minutes. Establishing and maintaining positive communications and professional demeanor with members, employees, drivers, management and AAA service facilities.
Skills : Management Support, AAA Services.
Description :
Maintained vehicles in proper working condition and performs minor roadside repairs.
Performed general pharmacy and facility clean up.
Maintained accurate log books and vehicle inspection records.
Assigned delivery routes to drivers and makes adjustments as needed.
Processed incoming packages for pharmacy use
Performed equipment checks for daily use.
Prepared and made deliveries to customer accounts on assigned route using a company vehicle (non-cdl).
Experience
5-7 Years
Level
Executive
Education
BA
Roadside Assistance Dispatcher Resume
Headline : Roadside Assistance Dispatcher is Maintaining a flexible calendar including nights, weekends or holidays for scheduling purposes and keep an acceptable record of punctuality and attendance. Actively attending to, convey, and understand the comments and questions of others. Performing work accurately and thoroughly. Monitoring the route and status of calls dispatched. Providing drivers with information about active calls, traffic, issues and requirements.
Skills : Planning, Dispatcher Assistant.
Description :
Packaged radiopharmaceutical medication for shipment, performs testing, and loads/unloads containers.
Used a handheld tablet to scan customer orders for accuracy, obtain route stop information and navigation.
Processed packages returned from customer locations.
Maintained vehicles in proper working condition and may perform minor roadside repairs.
Participated in all required training including but not limited to: biohazardous waste handling, bloodborne pathogens, security awareness, dosimetry, radiation safety, contamination testing, HIPAA, fall prevention, ergonomic safety, safe driving procedures, route optimization, etc.
Performed general facility cleaning and other duties as required.
Lifted containers weighing up to 80 pounds.
Experience
5-7 Years
Level
Executive
Education
G.E.D
Roadside Assistance Dispatcher Resume
Objective : Roadside Assistance Dispatcher is working weekends or be in a weekend rotation. Working holidays or be in a holiday rotation. Working on call or be in an on call rotation. Working various shifts or overtime as needed. Using computers and tablets & Making recommendation for new or revised processes and has a role on the implementation.
Skills : Process Assistant, System Processor.
Description :
Accepted payment from members/customers as appropriate.
Reconciled and resolved rudimentary payment issues.
Maintained related records and files.
Assisted coworkers and less-tenured dispatchers as necessary.
Accurately input information into various fields using a P.C. keyboard.
Navigated through a P.C. and/or automated processing system.
Performed basic mathematical calculations including addition, subtraction, percentages, etc.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Roadside Assistance Dispatcher Resume
Objective : Roadside Assistance Dispatcher is Applying extensive knowledge and company policies to complete a wide range of assignments. Demonstrating expert understanding of all levels of the job family and has thorough knowledge of jobs outside area of responsibility. Taking the lead in effectively applying new processes and skills in accomplishing assignments.
Skills : Roadside Assistant, Process Assistant.
Description :
Analyzed and resolved customer service problems.
Prepared written communications (e.g. responding to customer inquiries).
Communicated effectively with others over the telephone or in person.
Demonstrated effective listening skills.
Worked under minimal supervision.
Adhered to customer service standards.
Represented the Auto Club Group in a positive and professional manner.
Experience
2-5 Years
Level
Executive
Education
Diploma
Roadside Assistance Dispatcher Resume
Objective : Roadside Assistance Dispatcher is May providing technical guidance and training to others. Maintaining appropriate licenses, training and certifications. Working on complex problems that require independent action and a high degree of initiative to resolve issue. Adhering to all quality guidelines. Working with minimal degree of supervision.
Skills : Training Assistant, Quality Assistant.
Description :
Managed and directed service call volume.
Effectively managed ETAs (Estimated Time of Arrivals) to ensure the provision of timely customer service.
Worked in a fast-paced environment.
Maintained accurate records.
Know ledged of policies and procedures (service benefits) relative to emergency road service.
Read and comprehended various Customer Care service tools (e.g. manuals, work models, etc.).
Dispatched calls.
Experience
2-5 Years
Level
Executive
Education
Diploma
Roadside Assistance Dispatcher Resume
Objective : Roadside Assistance Dispatcher is Receiving emergency and non-emergency calls and record significant information. Addressing problems and requests by transmitting information or providing solutions. Receiving and dispatching orders for tows or roadside assistance calls. Prioritizing calls according to urgency and importance. Using computer software to send drivers to appropriate locations.
Skills : Emergency Assistant, Software Assistant.
Description :
Answered and dispatched high volume roadside service calls.
Entered accurate information into our dispatching application.
Communicated with drivers via phone, text, and Zello.
Communicated with roadside service members and vendors.
Entered accurate information into a variety of excel spreadsheet logs.
Received and processed payments from customers and vendors.
Received road service request information from Member Service Counselors and dispatches calls to facilities using a variety of communication channels (e.g., radio, telephone, digital/computer data link, fax, AVL).
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