Room Service Server Resume Samples

Description :

1. Served food and drinks to hotel guests in-room accurately and efficiently.
2. Responsible for ensuring any special dietary needs are adhered to, and that guests received everything they needed to enjoy a pleasant meal.
3. Duties included preparation of trays, hot delivery of food, fulfilling any special guest requests, and performing closing duties leaving a clean, stocked, organized work area.
4. Increased guest satisfaction significantly by reasserting standards that had been neglected by the previous Room Service team.
5. Created a well-oiled morning routine that increased profitability as well as enhanced the customer experience by ensuring on-time-delivery of early-morning breakfasts.
6. Listened to feedback from the guests and spearheaded a campaign to improve certain menu items, successfully doubling sales of those items.
7. Leadership strength, Able to effectively anticipate customer needs and execute them without being told.

Experience

2-5 Years

Level

Junior

Education

IT

Description :

1. Greet guests sitting with proper arrangements.
2. With assigning patrons to tables suitable for their needs and according to rotation so that servers receive appropriate seating.
3. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
4. Answer telephone calls and respond to inquiries or transfer calls.
5. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
6. Inspect dining and serving areas to ensure cleanliness and proper setup.
7. Inform patrons of establishment specialties and features.

Experience

5-7 Years

Level

Executive

Education

Certification

Description :

1. Provide welcoming phone greeting, and following guest ordering procedures.
2. Convey menu information over the phone to guests and give an accurate estimate of delivery time.
3. Make F&B recommendations and apply suggestive selling techniques.
4. Input all guest orders into POS with appropriate modifications.
5. Double-checked guests food and beverage orders for accuracy before serving.
6. Follow Hotel procedures for announcing self at the room, entering the guest room, presenting the order and the check.
7. Coordinate guest amenities with Executive office and follow up with a front desk and Housekeeping of any room changes, cancellations, do not disturb rooms.
8. Complete assigned side duties including tray setup, tray run.

Experience

2-5 Years

Level

Junior

Education

GED

Description :

1. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
2. Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
3. Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
4. Examine trays to ensure that they contain the required items.
5. Place food servings on plates or trays according to orders or instructions.
6. Load trays with accessories such as eating utensils, napkins, or condiments.
7. Take food orders and relay orders to kitchens or serving counters so they can be filled.
8. Stock service stations with items such as ice, napkins, or straws.

Experience

0-2 Years

Level

Entry Level

Education

HS

Description :

1. Actively listened and responded positively to guest questions, concerns, and requests using a brand or property specific process.
2. Server as a department role model by working alongside with coworker to perform technical or functional job duties.
3. Cultivated strong business relationships with customers to drive business.
4. Collaborated with management to develop and carry -out ideas and procedures, and set a goal to continuously improve department performance.
5. Develop and maintain a positive and productive working relationship with other employees and the department.
6. Superior proficiency with service ware and table setting.
7. Cultivated strong business relationships with customers to drive business.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
2. Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
3. Examine trays to ensure that they contain the required items.
4. Place food servings on plates or trays according to orders or instructions.
5. Load trays with accessories such as eating utensils, napkins, or condiments.
6. Take food orders and relay orders to kitchens or serving counters so they can be filled.
7. Stock service stations with items such as ice, napkins, or straws.
8. Remove trays and stack dishes for return to the kitchen after meals are finished.

Experience

2-5 Years

Level

Junior

Education

HS

Description :

1. Answer phones and take customers orders over the telephone, prepare customers tray with the necessary things. 
2. Make sure that everything was to their expectation, manage other co-workers sales and void out any mistakes they made, open and close the place of business.
3. Daily Paperwork Served food in a nonrestaurant environment.
4. Cleaned and sterilized equipment, workspaces, and serving areas ensured accurate food delivery.
5. Checked tray content for completeness and accuracy.
6. Portioned and arranged food on plates and trays as instructed.
7. Equipped trays with utensils, condiments, and other items.

Experience

5-7 Years

Level

Executive

Education

HS

Description :

1. Assembly of regular and special diet trays and overseeing the delivery of food carts to hospital patients.
2. Train workers in food preparation, service, sanitation and safety procedures.
3. Control inventories of food, supplies and report shortages of these to designated personnel.
4. Supervise and participate in kitchen and dining area cleaning activities.
5. Preparing both hot and cold dishes in the hospital dining area.
6. Analyze operational problems regarding theft and waste and establish procedures to alleviate these problems.
7. Server as a department role model by working alongside with coworker to perform technical or functional job duties.

Experience

10+ Years

Level

Senior

Education

Certification

Description :

1. Consistently provided professional, friendly and engaging service.
2. Helped with preparation, set-up, and service for a catering event.
3. Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
4. Effectively listened to, understood and clarified guest concerns and issues.
5. Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
6. Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
7. Bussed and reset tables and kept the dining room and work areas clean.
8. Develop and maintain a positive and productive working relationship with other employees and department.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Serve food courses and alcoholic beverages to guests.
2. Set tables according to the type of event and service standards.
3. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
4. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
5. Record transaction in MICROS system at the time of order.
6. Check-in with guests to ensure satisfaction with each food course and/or beverages.
7. Pick-up trays and clean tables as needed to ensure a clean dining area.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Delivered requested items to guests rooms.
2. Placed food servings on plates and trays according to orders or instructions.
3. Accepted payment from customers and made the change as necessary.
4. Performed serving, cleaning, and stocking duties in establishments.
5. Set tables with clean linens, condiments, and other supplies.
6. Actively listened and responded positively to guest questions, concerns, and requests using a brand or property specific process.
7. Collect payments and pay gratuities, also maintain a high standard of sanitation and cleanliness.

Experience

2-5 Years

Level

Junior

Education

Associates