Schedule Coordinator Resume Samples

Description :

1. Scheduled patient appointments and managed care related to their healthcare needs, worked in a busy office setting.
2. Communicated directly with Clinical staff to address patient care.
3. Assisted patients with understanding how their insurance worked so they could better manage their own care in the future.
4. Maintained excellence in customer service, as we built relations with community partners.
5. Facilitated patient transportation within our campus for a fluctuating number of patients and their children.
6. Kept open lines of communication and worked closely with a number of different staff to ensure the patient needs were met, delegated duties as needed.
7. Supported and monitored patients in a residential chemical treatment center, offering parenting support and emotional encouragement.
8. Conducted new patient intakes, and completed paperwork, created files, oriented patients to the facility.
9. Documented all interaction, de-escalated situations as needed, redirected patients to separate confines of the center.
10. Maintained safety protocol, safety board member, trained new staff members on a regular basis.

Experience

5-7 Years

Level

Executive

Education

AA

Description :

1. Assisted in the start-up of the Customer Relations Center where the organization went from 50 to 153 customer service agents.
2. Transformed into an incoming-billing center, which was a totally different type of business and required new computer knowledge.
   
3. Responsible for management of all scheduling activities required to produce workload and to satisfy billing and performance goals.
4. Forecasted all work volume, developed schedules for shifts, training, variation, and trends, and workload data to analyze and implement best practice resource as needed.
5. Worked closely with nine coaches that supervised 153 customer service representatives and input payroll for 172 personnel, including vacation and personal time.
   
6. Scheduling for maintenance, fabrication, and construction jobs.
7. Observed patients self-administer medication, transported as needed.

Experience

0-2 Years

Level

Entry Level

Education

BS

Description :

1. Schedule all appointments, check In patients, make sure all Information Is up to date, verify patients insurance, and collect co-payments.
2. Check patients out and give them estimate on procedure cost, follow up on claims that are not paid.
3. Make sure all claims have appropriate documents as required by the insurance company.
4. Assist patients with billing needs, assist the assistants when needed, keep the front office neat and clean, help out wherever else needed.
5. Have completed outstanding claims, collected outstanding balances, and have gained patients trust.
   
6. Dental codes are a must and now have assistants coming to for codes they are unsure of.
7. Forecasted all work volume, developed schedules for shifts, training, variation, and trends, and workload data to analyze and implement best practice resource as needed.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Collaborating with organizations and survey teams to schedule upcoming surveys for nationally recognized Accreditation.
2. Coordinated travel arrangements including flight, car rental, hotel accommodations as well as creating information agendas for surveyors and organizations.
3. Constant communication with the hospital and ambulatory surgery center administrators and executives for proper coordination and preparation for the survey.
4. Investigating credentials and privileges of surveyors per AAAHC and Medicare standards.
5. Monitoring Medicare Deemed Status organizations and developing monthly correspondence to the Headquarters.
6. Collaborated with AAAHC accounting department and several company vendors to ensure proper services.
7. Responsible for full training of new employees in accreditation services positions.
8. Collaborated with Global team to create survey readiness for the investigations.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Planned, coordinated, and managed the university course schedule process.
2. Coordinated the maintenance of the university course schedule with deans, department chairs, and their respective secretaries.
3. Assisted with the determination of the optimum software system for conversion from a legacy system to PeopleSoft software system via review and analysis.
4. Created, implemented, and conducted training for initial conversion from a legacy system to PeopleSoft software system.
5. Created, implemented, and conducted ongoing training on the scheduling processes for current and new deans, chairs, and their respective secretaries.
6. Refined the course scheduling preparation process in order to increase productivity.
7. Reported relevant statistics to the University Registrar, Provosts, and President.
8. Represented the Registrar's Office at Board of Trustees, University Senate, and ChairNet.

Experience

7-10 Years

Level

Management

Education

BA

Description :

1. Managed office schedule to achieve production and collection targets on a consistent basis.
2. Organized and maintained continuing care system to ensure a 95% compliance rate.
3. Prepared billing statements, recorded and balanced all financial transactions, and telephoned patients with accounts past due.
4. Updated patient insurance information, submitted treatment plans for predetermination of benefits, and generated required reports for insurance claims.
5. Oversaw patient relations and handled patient complaints.
6. Maintained patient records by charting any periodontal information, restorative needs and services rendered.
7. Provided chair-side assisting during clinical examinations and dental procedures.
8. Performed laboratory functions such as pouring & trimming models, constructing custom trays and fabricating temporary crowns and bridges.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Answer all incoming phone calls and schedule all appointments for installation, repairs, and estimates.
2. Make all daily confirmation phone calls in order to keep schedule accurate at all times.
3. Perform all scanning and e-mailing of estimates and receipts to customers on a per order basis.
4. Responsible for collecting payment information from customers as well as closing accounts once the installation is complete.
5. Input all customer information into the store database and update as required.
6. Assist the install teams daily with any problems that may arise while on site.
7. Assist in managing all online advertisement responses from websites such as Home Advisor and Craigslist.
8. Recently began giving base estimates over the phone or via e-mail in order to assist upper management.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
2. Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
3. Transmit information or documents to customers, using computer, mail, or facsimile machine.
4. Schedule appointments and maintain and update appointment calendars.
5. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records.
6. Answered phones, scheduled appointments, collected payments and co-pays.
7. Advised patients regarding coverage details and treatment needed/rendered.

Experience

2-5 Years

Level

Junior

Education

Certification

Description :

1. Scheduled and confirmed appointments for Nurses, Medical Social Workers, and Home Health Aide.
2. Worked within the paperless system to input, verify and track patient information.
3. Used Medicare guidelines to audit patient charts.
4. Utilized MS Office and Excel to analyze data and create spreadsheets.
5. Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.
6. Handled confidential documents under HIPAA regulations.
7. Set up and maintained paper and electronic filing systems for records, correspondence, and other material.
8. Located and attached appropriate files to incoming correspondence requiring replies.

Experience

2-5 Years

Level

Junior

Education

HS

Description :

1. Managed time and task sheets, including confirming payroll and validating payroll.
2. Communicated with clients an caregivers of any schedule changes, cancellations or additions.
3. Created tracking system to manage shift offers and refusals of shifts in an effort to accurately document caregiver level of participation.
4. Handled incoming inquiries from referral sources: potential patient exchanges, doctor's offices, and family members requiring assistance for patient care services.
5. Took charge of all delinquent accounts by making collection calls, sending collection letters and working out payment plans.
6. Addressed all phone inquiries related to customer appointments and documented messages accordingly.
7. Communicated directly with the owner and other members of the management team as needed to meet.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Responds to requests from Nursing (RN, OT, PT) for routine staffing/scheduling of HHA/CNA for potential patients.
2. Follows the process in updating field staff information including availability.
3. Maintains strong current knowledge of policies and operating procedures.
4. Designate calls to apporiate professional staff for patients care plan orientations.
5. Photocopying, faxing, and distributing documents as required and in a timely manner.
6. Responsible for the management of distributing schedules on a weekly basis.
7. Responsible for calling patients on the unscheduled treatment plan report.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Ordered and distributed office supplies while adhering to a fixed office budget.
2. Coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation.
3. Managed office supplies, vendors, organization, and upkeep.
4. Screened applicant resumes and coordinated both phone and in-person interviews.
5. Answered and managed incoming and outgoing calls while recording accurate messages.
6. Organized all new hire, security and temporary paperwork.
7. Scheduled all laminate projects, taking into consideration customers contractual needs.
8. Prepared schedules for 9 installers tailored to the skill level and speed of each individual.

Experience

2-5 Years

Level

Junior

Education

AS