Senior Client Service Representative Resume Samples
A Senior Client Service Representative uses the telephone and the internet to solve customer’s concerns and understand their needs. The job description and duties seen on the Senior Client Service Representative Resume include – providing service and sales support to the clients over the phone, answering requests, providing accurate information, resolving issues, updating client information, achieving key performance indicators targets; and working within the CRM platform to manage and track customer interactions.
To ensure that the client service team provides quality service to the company’s client, the representative demonstrates the following skills – strong customer service skills, telephone mannerism, and good listening and verbal speaking skills; strong relationship management skills; knowledge of the product/service offered by the organization; and conflict management skills. Entry-level positions require a college diploma or degree in areas such as general arts, marketing, and economics.
Summary : Customer Service professional with more than 13 years of experience. Ability to manage multiple priorities while achieving a degree of efficiency. Organized, self-motivated, and innovative team player able to communicate within all levels of an organization. Ability to work well under pressure while maintaining flexibility, creativity and enjoying helping customers.
Skills : SAP, Microsoft Office, Salesforce.Com.
Description :
Answered and processed incoming calls, e-mails and correspondence in a professional and timely manner.
Addressed customer needs and requests with a positive and can-do attitude.
Handled complex customer complaints and questions regarding product quality, delivery, billing, and refund policies.
Used judgment to find creative solutions to resolve customer issues that fall outside the normal guidelines.
Ability to accept increased decision making authority in creating solutions for customers.
Worked autonomously to resolve the majority of customer issues without management intervention.
Responsible for obtaining missing insurance information so claims can be processed successfully.
Experience
10+ Years
Level
Senior
Education
Masters Of Business Administration
Senior Client Service Representative III Resume
Summary : Results oriented Client Service professional with expertise in building long-term and effective client relationships with Fortune 100 clients in the Financial Services Industry. Self efficient in account reconciliation and successfully resolving account problems. Valued to deliver and maintain high level of customer service and turnaround under performing service levels.
Skills : Knowledgebase Novell Lotus Notes SAP ERP Zimbora email UNIX System SAP CRM PeopleSoft CRM IBM-UNIX Quickbase.
Description :
Presented A leading provider of investor communications and technology-driven-solutions to banks, broker-dealers, mutual funds, and corporations globally.
Provided the infrastructure that helps the financial services industry operate.
Provided financial services firms with advanced, dependable, scalable and cost-effective integrated services to help run their businesses.
Established, built and maintained contact with large-size clients in order to facilitate a positive and productive long-term relationship.
Assisted in the transition of a new software application to stream line print on demand marketing products where new changes were identified and implemented.
Served as a committee member in the Awards and Recognition Program, designed that recognize associates who go above and beyond the level of service provided to their clients.
Orchestrated in the revamp and redesign of the program to provide an outlined definition and new developed criteria's for qualified recipients.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts In English
Senior Client Service Representative II Resume
Summary : A dedicated, thorough, organized professional seeking a position where related experience, interpersonal skills and abilities will offer opportunity within the organization for contribution and personal growth. Background includes an established record as a Senior Client Service Representative.
Skills : Microsoft Office, Siebel, ADP, SQL, Strategic Planning, Human Resources, Quality Assurance.
Description :
Performed an array of customer service activities and initiatives in support of the company's products and services.
Educated and assisted internal and external customers.
Reviewed customer information utilizing a variety of databases.
Identified discrepancies or any possible fraudulent activity through research.
Monitored time sensitive issues to resolution.
Recognized by management for accuracy.
Establish a variety of business accounts, perform financial transactions and transfers.
Experience
10+ Years
Level
Senior
Education
Business And Christian Education
Senior Client Service Representative I Resume
Summary : Provide regulations for loan disbursements and withdrawals Offer support with online customer service Provide coaching and development to new hires, Verify payroll has been entered accurately before processing. Able to correct W4, garnishments, direct deposits and other deductions.
Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook.
Description :
Established a professional and positive relationship with the clients, agencies, and co-workers.
Adhered to company verification process in order to maintain compliance with government regulations.
Served as a resource within a specialty queue for external and internal customers.
Responsible for answering various client questions relating to the input of payroll via the pc, tax questions relating to employee and employer .
Provided day-to-day consulting in support of numerous it projects and systems.
Maintained great attention to detail: kept accuracy with calls taken and sources processed over 95% all months worked.
Promoted from client service representative to senior client service representative.
Experience
10+ Years
Level
Senior
Education
Business And Christian Education
Senior Client Service Representative Resume
Summary : Dedicated, hardworking Financial Services Professional with a record of consistent performance and increasing responsibility in customer service and relationship management positions and over 16 years of experience in the banking industry. Areas of expertise include Benefits Administration & Payments, Pension Administration and Client Services with in depth experience in depth experience in retirement and pension administration, investor and client services, and banking operations.
Skills : Ms Word, MS Office, Ms Excel, Pivot Tables, Employee Relations, Customer Relationship Management, Administrative .
Description :
Directed all aspects of assigned clients operations; oversaw production activities and optimized both labor and physical resources to achieve projected completion of tasks.
Detail-oriented organizer and planner; motivated by full transfer of knowledge and development in the workplace.
Identified and made recommendation for process improvements.
Developed and executed written communication for various audiences to instruct and explain changes in procedures and processing enhancements.
Performed research and analysis in support of presentations, projects, interviews, statistical reporting, surveys, forecasting, trends, forms preparation, and other reporting requirements.
Served as a primary interface between clients, vendors and company management team for client related issues, payment processing and system technology.
Ensure workflow efficiencies, client service excellence and quality assurance.
Ensured control processes and procedures were strictly followed to protect JP Morgan and client confidential information.
Established and executed client level performance metrics as determined by service agreements, conducted regular service reviews to ensure service standards were maintained, meeting and exceeding expectations.
Experience
10+ Years
Level
Senior
Education
Psychology
Associate Senior Client Service Representative Resume
Summary : Experienced Administrative Professional with excellent software and communication skills. Proven track record of handling confidential human resources and legal information. Skilled at balancing a diverse and busy schedule. Self-starter and team player with strong organizational skills.
Skills : Microsoft Office, Salesforce, Target Process.
Description :
Prepared Residential Leases for Real Estate Broker to facilitate sales of properties and house closings.
Scaned and edited legal documents and transcribe deposition summaries to prepare Attorneys for trials.
Produced engagement letters to begin work on search projects.
Prepared confidential candidate profiles, status reports, and resumes to help in the interview phase, also create PowerPoint Presentations to present to clients that explain the expertise and focus of Executive Search/Management Consulting Firms.
Generated PowerPoint Presentations utilized to instruct companies on improving their communications for a Public Speaking Company.
Trained new employees and edit their work to handle clients more efficiently and to ensure documents are presented to clients correctly.
Assisted customers with final sales Provided excellent customer service Accounts receivables/ Account payables Inventory control Organized sales .
Experience
10+ Years
Level
Senior
Education
Associate In Legal Assistant
Associate Senior Client Service Representative Resume
Summary : Utilizes strong interpersonal and communication skills to deliver exceptional customer service. Strategically plans and executes successfully. Committed, cooperative, flexible, and energetic. Record of integrity and exceptional customer service. Set high goals and performance standards. Customer Service: Strong communication and customer relation skills are tempered with an analytical and practical business outlook.
Skills : Strong Written And Verbal Communication, Multi-tasking,.
Description :
Specialized client service and consulting.
Provided assistance with any claim form the client (Autos, Property, Liability, and miscellaneous).
Performed final quotation review and converge selection.
Worked closely with carriers to ensure coverage are accurate.
Developed new business opportunities through the existing client base.
Performed duties as a Client Service Representative but including Responsible in providing assistance to internal team members with inquiries, .
Educated investors on american funds services and broader industry policies. Specialized in college savings accounts.
Experience
10+ Years
Level
Senior
Education
Bachelor Degree
Senior Client Service Representative/Director Resume
Summary : A challenging position in the healthcare industry where can fully utilize and further develop the professional skills that have acquired in marketing, client service, data analysis, project management and non-profit healthcare work.
Skills : Advanced PC , MS Word, Outlook, Excel, PowerPoint, Publisher, Internet, COBRA, HR360, Zywave, GBS, Adobe, Dropbox, Constant Contact.
Description :
Managed multiple projects including: Daily client support for two software programs produced by Data Services Department.
Detail-oriented bug-tracking.
Developed and maintained training programs and presentations.
Managed relationships between third party professional groups and MHHA.
Created and documented new departmental processes.
Wrote technical and instructional documents related to software and data analysis.
Established new support processes for rapidly expanding european offices.
Experience
10+ Years
Level
Senior
Education
B.A. In Political Science
Senior Client Service Representative/Manager Resume
Summary : To join a progressive organization that promotes growth within a Client Services/Administrative environment.
Prioritized projects, complete assessment reports and logs of activities.
Calibrated lab equipment.
Performed daily testing on samples using different platforms such as PCR, real time PCR, BAX, GDS, Biorad, Life Science, Pall, Vitek, Vidas, and 3M.
Analyzed test quantitatively using Petri films and pour plates method.
Read, reviewed, and reported results in a timely fashion.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science In Biology
Senior Client Service Representative Resume
Objective : Highly motivated, energetic, and results-oriented team player with excellent written, communication, and interpersonal skills. Quick teamer who is always open to change and new teaming opportunities. Known to be an efficient and responsible employee who works well under pressure. Proficient knowledge of Microsoft Office Suites (Windows, Word, Excel) as well as ADP Elite Financial Systems 9000.
Received and promptly resolved client inquiries concerning payroll, accounting, and tax filing and delivery questions.
Effectively executed inbound and outbound client communications Performed routine research and executes corrective action on client issues and questions concerning product or ADP services.
Assumed ownership for inquiries made by the client until such time the issue was resolved.
Utilized a client relationship management system to document client interaction including resolutions and required follow-up.
Maintained all company and employee master-file and schedule information as directed by the client.
Scheduled and processed any special quarter/ year-end adjustments payrolls to ensure clients received correct quarter/ year-end reports and W-2s.
Researched, tracked and resolved amendment processing using internal systems and coordinating with internal subject matter experts.
Provided on-going training to clients to ensure client satisfaction.
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