Senior Customer Care Representative Resume Samples
A Senior Customer Care Representative is an expert in the customer care field, and takes responsibility for guiding all representatives, and ensures that the services and care provided to the customers are satisfied. A well-drafted Senior Customer Care Representative Resume indicates the following duties and responsibilities – responding to incoming calls, and emails; giving accurate decision and support to the team leaders; identifying the customer’s problems; using experienced knowledge and abilities to handle escalated issues; liaising with other training departments; and serving as a mediator between customer and the clients.
To work at this level, the representatives need high product knowledge and be familiar with the technicalities of the working industry. The person should have strong communication skills and depict patience. The following skills are also needed to gain employment – good knowledge of customer relations, good conflict resolution skills; and a sense of judgment. A degree is not a mandatory requirement.
Headline : Highly skilled Customer Care Representative with over 15 years of experience in the Home Building Industry. Relocating to the Fort Worth area, looking to bring both knowledge and skills to a quality home builder.
Skills : Sales, Customer Service.
Responsible for branch opening and closing duties adhering to corporate policies and procedures.
Offered and sold financial products, credit cards, CD's and loans, to consumer and business customers.
Offered and sold new consumer and business accounts, checking and savings, to customers.
Called customers on the lead list in order to maximize sales.
Educated tellers on sales strategies in order to maximize sales.
Resolved customer issues by being attentive to their needs.
Exceeded monthly quotas for establishing new accounts.
Responsible for inputting new customer account information into a CRM database.
Certificate In Business
Junior/Senior Customer Care Representative Resume
Summary : Self Motivated hard working individual, Skilled Staff trainer and motivator, Strong interpersonal skills and positive work ethic, Strongly committed to team-building and staff development. Ability to grasp new ideas and integrate them into desired results.
Skills : Microsoft Office Suite, Customer Service, Computer.
Provided telephonic assistance to internal Customer Care representatives at all levels with issues that the associate cannot answer without additional assistance.
Researched claims in multiple systems Act as a liaison with internal/external departments to include Provider Relations, Claims, and Health Care Management Services by attending meetings to offer assistance and insight to resolve difficult and complex issues.
Identified trends in call inquiries and help to determine root causes.
Recommended improvement to internal processes and/or the need for education.
Retrieved and interpreted the Explanation of Payment and negative balances reports.
Identified, documented and escalated issues to the appropriate department for review and ensure resolution.
Handled complex provider inquiries regarding fee schedules and high dollar claim discrepancies.
Tracked and reviewed coaching opportunities with an appropriate supervisors.
Senior Customer Care Representative III Resume
Summary : To secure a Senior Customer Care Representative position that will provide valuable and rewarding work experience with the opportunity for future advancement within the organization.
Skills : SAP R2, SAP R3, SAP Implementation, SRM, ECC, ISM, ABAP, BAPI, MDM, Vendavo, BPC.
Learned and utilized advanced functions in E1 and SAP systems, specifically working with problematic dual-channel orders.
Developed important contacts and relationships with distribution, product management, and planning.
Involved in the training of new team members.
Worked with a variety of reporting functions in E1 and SAP.
Opened Order Reports, Held Order Reports, Credit Card Metric reports).
Developed problem solving skills, including being responsible for escalated orders.
Garnered the trust of the ION Torrent concierge team and supervisor to handle high priority ION Torrent orders.
Worked on testing to assist in resolving credit card issues.
Senior Customer Care Representative II Resume
Headline : Over 15+ years working in customer service related fields. Excellent knowledge working directly with the customer and finding their needs to keep them satisfied and retaining their business.
Skills : Microsoft Word, Microsoft Excel.
Monitors Call Center schedules & assignments including call queues to ensure optimal service levels.
Handles escalated calls, complaints, and questions from staff and customers.
Responsible for reporting fraud rates and help to implement a strategy to reduce fraud and maximizing revenue.
Performs fraud screening functions.
Conducts order research and resolution on all escalated issues.
Advocates needs of the team to management.
Monitors and improves service levels and operational efficiency while enhancing the quality of service.
Senior Customer Care Representative I Resume
Headline : Self-motivated and creative individual capable of working well with others or independently. Possess strengths in customer service, multi tasking and adapt well to a fast paced and rapid changing work environment.
Skills : Microsoft Office, Excellent Verbal And Written Communication.
Educated and empowered the customers to make better health decisions.
Helped customers with varieties of questions regarding their co-payment structure and plan design.
Responded to Pharmacy/customer calls.
Helped customers, Pharmacies, and doctor's office with cancelation, transfer, override, and refill of prescriptions.
Performed duties to resolve prescription claims, billing and payments, reship, order lost in transit, and appeals for members.
Obtained eligibility information using internal lead sources and perform updates.
Maintained the highest quality during calls and follow the company's guidelines and HIPPA compliance rules.
Senior Customer Care Representative/Executive Resume
Summary : Extensive Customer Service background Strong negotiation skills, Laser Hair removal IPL/BBL and Ematrix Tattoo Removal, Oxygen Facial/ chemical peels, Specializing in Micro needling, Laser Safety Officer, Dermaplaning, CPR certified.
Skills : Data Entry, Windows Office, And Windows 7.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with coworkers to create a team atmosphere.
Worked with management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Guided customers in selecting appropriate accommodations based on product knowledge.
Trained new agents and created training manuals.
Trained entire departments on new procedures and new software programs being utilized.
Senior Customer Care Representative/Consultant Resume
Summary : Seeking a Senior Customer Care Representative position that will allow to perform the skills have obtained, and will offer advancement and additional career opportunities.
Researched and applied company policies and procedures.
Conducted telephone interviews and responded to customer inquiries.
Assisted managerial staff with technical training on current operating systems, policies and procedures.
Determined customer eligibility and verified company contracts in an effort to address customer's needs.
Served as liaison between customer and various third parties.
Resolved account disputes and diffused potentially volatile situations.
Secured business and personal accounts through standard retention procedures.
Senior Customer Care Representative/Manager Resume
Summary : Senior Customer Care Representative with experience in a variety of executive administrative support and financial management planning duties that required a range of knowledge in organizational procedures, policies and key controls; independent problem solving; composing, editing, and analysis of complex correspondence and reports.
Skills : Computer knowledge of many software and.
Assisted Customers with financial planning and needs including, but not restricted to, account management, personal, home equity and vehicle loans, certificates of deposit and daily monetary transactions.
Oversaw the security and accuracy of the large and small vaults (different times) each holding over $80,000 in currency.
Trained new employees as they arrived on any area of the job description, was available to them at all times during the workday.
Build relationships with customers from Ukrops (now Martins) and marketing our products to them in hopes we may attain them as a valued customer.
Reported and documented all adverse events consumers experienced from products to the medical team.
Researched with management and franchise analysts to examine problematic areas and assign goals within product lines.
Resolved issues pertaining to Med D accounts.
Lead/Senior Customer Care Representative Resume
Summary : Senior Customer Care Representative with high level customer service skills. Proactive self-starter well organized with attention to detail and timeliness. Works independently or as a team player.
Skills : Data Entry, Report Analysis, Advance Clerical Knowledge.
Processed parts orders, Updated new member information, Tracking packages via UPS and USPS.
Processed credits and returns, Responded to emails and faxes in a timely manner.
Received and processed incoming mail, Processed checks for credit refunds.
Maintained a monthly expense report for outgoing mail.
Compiled weekly reports to compare with our partnering call center in Tucson, AZ.
Attended weekly meetings with upper management to discuss previous weeks reporting.
Certificate In Medical
Senior Customer Care Representative Resume
Summary : Customer Care Representative is responsible for performing a wide range of tasks. Developing a professional, courteous and friendly customer experience through the application of appropriate methods and techniques.
Skills : SAP, Pricing, Order Management, Customer Service, Microsoft Office.
Addressed 150-210 inbound calls for internal and external customers within a structured environment.
Processed customer confirmations and investigate shipment statuses.
Accepted and processed work orders in SAP/CRM.
Effectively set priorities to maintain service levels while following department guidelines.
Processed credits, refunds, rebills, credit cards, and payments.
Responsible for corresponding with customers via email and multi-tasking to print invoices as well.
Dispatched Techs to the correct location of service orders, provide directions, and a tool list for assignments.