A Senior Operations Supervisor is accountable for the overall operations of a complex section or office, including hiring, training, firing, and evaluating employees. A well-drafted Senior Operations Supervisor Resume includes the following duties and responsibilities – coordinating and reviewing activities of the staff under supervision, maintaining a good working relationship with the managers and staff; ensuring the staff under supervision maintain good customer service relations; performing analysis of data and reviewing business process to enhance or make improvements.
The nature of the job demands the following skills and abilities – knowledge of mainframe computer systems, MS Office and other web applications; skillful in examining and re-engineering operations and procedures; working knowledge and understanding of the principles and processes of computerized business; and the ability to provide technical guidance and leadership in the area of expertise. A bachelor’s degree and experience directly related to the role are a mandatory requirement.
Objective : Increase knowledge on Logistics, Transportation plus Import/Export field and achieve success at a professional and personal level. Profile Motivated, business professional with the experience on Import/Export field, Logistics and Transportation. Talent for quickly mastering - in charge of the building personnel and the safety community.
Skills : Microsoft, Training, Security, Human Resources, Logistics, Office Administration.
Determined the most cost-effective procedures and routes for shipments.
Gathered, logged and monitored all shipping data.
Minimized damage and repair costs through careful management and preventative maintenance.
Took corrective action in the case of accidents and delays to minimize extra expenses.
Managed shipment schedules to maximize productivity and cut costs.
Monitored the workshop work flow for 38 employees.
Presented carrier-performance metrics and monthly costs reports to executive team.
Supervised the work of 63 transportation personnel.
Communicated with dispatchers and customers regarding outgoing orders.
Jr. Senior Operations Supervisor Resume
Objective : Responsibilities included the daily activities of the Customer Services Repair Station. Those responsibilities included semi-annual Employee Evaluations, product flow, Continuous Improvement activities as well as Customer Support issues. Duties required daily interaction with Customer Support Administrators, as well as Field Service and Engineering.
Skills : MS Office, Management.
Included the daily activities of the Customer Services Repair Station.
Interacted with Customer Support Administrators, as well as Field Service and Engineering.
Provided supervision of production lines of electro-mechanical products.
Responsible for Production lines included Gyro and Power Supplies.
Developed and managed Cellular Manufacturing Lines.
Responsible for signature on 8130 return to service forms.
Headline : To obtain a Senior Operations Supervisor position within company where extensive years of management experience and academic skills will add value to your organization. Utilize skills in many areas focusing on lean principles, training, teambuilding, coaching, motivating, hiring, terminating in addition to process improvement all while gaining and becoming more knowledgeable of our customer.
Generated overall facility layout for Rialto DC in accordance to the specific needs of each account.
Reinforced a positive work environment by addressing associate concerns and needs.
Delegated daily priorities to associates based on workload and schedules.
Supported management goals and metrics by determining staffing and facility needs in order to maximize ROI.
Strengthened overall operations through direct training of second shift.
Ensured outbound freight met all customer requirements by constantly monitoring work being performed and effectively communicating to staff errors that needed correction.
Senior Operations Supervisor I Resume
Objective : Ambitious self-motivated goal-oriented individual with strong analytical problem solving and good communication skills. One who understands the value of providing exceptional customer service and enhancing business relationships with clients. Capable of taking on responsibility and assigned tasks with urgency and a vision toward successful outcomes.
Skills : Microsoft Office Suite, Management.
Managed the daily functions of 74 wage and salary, full-time and temporary associates assigned to the Non Conveyable Order-filling and Conveyor and Non-Conveyable Shipping Processes in a high volume, high capacity medical devices distribution center.
Collaborated and established a company safety program, co-authored power industrial vehicle policy.
Conducted GEMBA walks, safety audits, establishing criteria for personal protective equipment (PPE) training, and recommending the correct PPE for the work environment to comply with OSHA standards.
Directed and organized the daily tactical, administrative and operational processes across three shifts.
Created, implemented and managed work schedules and standard operating procedures for the department to include domestic and international shipping, receiving and put-away operations.
Engaged maintenance department to ensure work orders were completed for equipment repair and pre-determined maintenance on equipment was handled at the appropriate intervals.
Trained departmental supervisors and managers to use the on-line work request program.
Performed essential HR functions such as hiring, staffing, training, team leadership, associate development, implemented awards and recognition program, corrective action plans, terminations and performance evaluations.
Senior Operations Supervisor II Resume
Headline : Expert operations executive with 20 years experience managing multi-unit workflow and developing high performance teams to ensure quality and efficiencies. Background includes saving annually in operational functions within one year. Expertise in change management and continuous improvement resulted in in operational savings.
Maintained an Excel spreadsheet to monitor repair efficiency, and ensured the availability and operability of appropriate fleet equipment such as permit books, fire extinguishers, spill kits and other equipment in alignment with OSHA requirements.
Identified and resolved operational issues in collaboration with Cardinal Health customer service, warehouse and sales functions as part of the two company long-term strategic partnership.
Ensured that drivers and equipment met CSA compliance, safety and accountability standards.
Coordinated Smith Systems driver security awareness quarterly training, and chaired monthly safety meetings.
Senior Operations Supervisor III Resume
Summary : Senior Operations Supervisor is responsible for the direction and management of the production department including building maintenance. Coordinates with other areas, including marketing, R&D and distribution to ensure customer requirements are met.
Provides the necessary leadership to manage, coach, and direct assigned production teams to achieve quality, cost, delivery, safety and morale goals; including attaining production schedules in an efficient and cost-effective manner and maintaining quality level per specification and customer requirements.
Develops and supports concepts of empowered teams, lean manufacturing and continuous improvement.
Coordinates the work of employees and support, communicate, administer and interpret company and department policies, work practices, and procedures in an effective manner.
Develops and trains employees, conducts performance evaluations and participate in the interviewing and hiring process for new employees.
Initiates employee actions such as; reviews, promotions, transfers, terminations and discipline.
Drives continuous improvement efforts and Kaizen events.
Identifies troubleshoots and resolves bottlenecks, process failures, incomplete procedures, supply chain problems, and training deficiencies. Use a data-driven problem-solving approach to make fact-based decisions.
Develops and monitors key metrics to assess safety, quality, engagement, delivery, and cost.
Asst. Senior Operations Supervisor Resume
Objective : Experienced Transportation and Logistics Professional and Military Veteran with a Secret Security Clearance and 20+ years of proven experience in the United States Army. Accomplished measurable results while leading teams of 571+ in a dynamic, fast-paced environment. Possess a comprehensive background in Personnel Management, Operations Management, and Supply Chain Management derived from conducting domestic and global operations.
Skills : Management, Organizing.
Lead, directed and managed inbound and/or outbound calls to ensure that the operations staff executes service agreements at, or above the customer's standards.
Maintained direct communication with project manager(s) on a daily/weekly basis.
Participated in client facing performance evaluation discussions as needed.
Lead and directed 30+ customer service representatives and 4 supervisors.
Consistently achieved an average team quality score of 95%+.
Consistently achieved average Survey scores of 90%.
Ability to overcome technical obstacles without increasing AHT.
Oversaw reporting to ensure full compliance of all agreements and other contractual mandates, as well as ensure that all reporting is delivered on schedule.
Provided daily telephony reporting and ticket reporting, both internally and externally.
Associate Senior Operations Supervisor Resume
Headline : Senior Operations Supervisor motivated, dedicated, safety oriented, team player who seeks challenge and is a self driven individual. Become an asset to any company within the career that pursue.
Skills : MS Office, Management.
Provides direction at a single location, leading staff to ensure customer requirements are met while meeting Penske's goals and objectives.
Responsible for operations, people, safety, and finance.
Expands the scope to include a large single site or multiple locations.
Focuses on successful business operations and customer satisfaction.
Provides administrative support for the entire department, such as assisting dispatch with telephones, load planning, faxing documents, along with assisting visitors, and drivers.
Analyzes, creates, maintains and updates files, records, and other documents.
Maintains files daily for Driver Vehicle Inspection Reports per DOT regulations.
Senior Operations Supervisor/Executive Resume
Headline : To apply previous supervisory, organizational, customer service and clerical experience with an organization that can benefit from skill sets.
Skills : Management, Organizing.
Responsible for inbound operations, delivery of inbound freight, and pick up of outbound and northbound freight from Corporate, National, and Local Accounts distributed throughout the regional and statewide hubs.
Responsible for monitoring dock and street time versus payroll hours to meet productivity goals.
Involved negotiations between corporate headquarters and staff in order to accommodate scheduling to meet the ever-changing business demands.
Responsible for maintenance of all industrial equipment including but not limited to forklifts, city tractors and city trailers and yearly renewals state licensing of all equipment.
Responsible for establishing priorities, managing each employee and their daily tasks.
Responsible for ensuring that all staff was current on policy and procedure changes.
Maintained knowledge of new products and services that pertain to outsourcing solutions.
Senior Operations Supervisor Resume
Summary : To obtain a Senior Operations Supervisor position within Revenue Cycle Management operations of a Physician Billing company, that would allow advancement, and growth of the profession to enhance experience and knowledge within the healthcare industry.
Skills : Understanding of policy, Planning, and Strategy.
Supervises and coordinates regional construction, operations, and maintenance within established budget limitations.
Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability.
Trains and develops personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
Obtains all required permits, licenses, rights of way, etc. required for proper compliance.
Implements and fosters the coaching and development of employees, including idea generation, within respective functional areas.
Develops and implements new processes needed while communicating with national management.
Responsible for effective implementation and management of ricoh service excellence.