Customer Account Representative Resume Samples

Description :

• Dedicated to customer accounts and or services. Responsible for receiving incoming calls from internal, external customers and salesforce.
• Responsible for processing of customer orders. Coordinating the resolution to inquiries and complaints and following up with the advice of a resolution.
• Performing inside sales, processing data entry of customer orders in a timely, complete and accurate manner.
• Responding to the calls in a timely and professional manner, resolving and following up with the customer inquiries and complaints.
• Making proactive calls to the customer contacts to ensure quality service and customer satisfaction.
• Analyzing low inventory levels to alert supply chain and manually hold orders to avoid shortages.
• Informing the customer of necessary information so they can react in a timely manner.
• Responsible for building and maintaining customer the relationships. Including generating, coordinating proper processing, routing, shipment and invoicing of orders within the other departments including but not limited to pricing, credit, transportation and distribution.

Experience

10+ Years

Level

Consultant

Education

College

Description :

• Verifying each delivery against shipping instructions before delivering to customers.
• Completing on-time deliveries by choosing the best and most efficient routes.
• Submitting the receipts and money received from deliveries at the end of each shift.
• Fostering positive working relationships with customers by responding to their questions and concerns.
• Receiving and correctly processing the both written and verbal instructions, prints and work orders.
• Planning and pacing the work efficiently in order to meet daily, weekly, project or production goals.
• Answering an average of [60] calls per day by addressing customer inquiries, solving problems and providing new product information.
• Greeting the customers entering the store to ascertain what each customer wanted or needed.
• Describing the product to customers and accurately explained details and care of merchandise.
• Answering the product questions with up-to-date knowledge of sales and store promotions.

Experience

10+ Years

Level

Management

Education

Associates

Description :

• Proven leadership and customer service responsible to achieve sales goals. Creating and maintaining the quality customer service with new and existing business partners and internal customers.
• Ensuring that the yearbook program operates with integrity and compliance in all Josten's policies and procedures.
• Consistently generating the sales through phone and external business sales.
• Responsible for resolving escalated client inquiries to ensure retention and individual development of associates. Serving as key customer contact for VIP Management of high-revenue yearbook programs.
• Qualifying the customer's needs, recommending the products and service solutions for new and existing customers.
• Maintaining and ordering the office supplies as needed for sales team and yearbook advisers.
• Arranging multiple meetings and events for yearbook advisers and their staffs.
• Providing exceptional customer service to maintain accounts year over year.
• Data entry, proofing, and distribution of weekly emails to over 12,000 prospects.
• Assisting the customers with yearbook creation using online tools and scheduling demos using Cisco Webex.

Experience

10+ Years

Level

Consultant

Education

BS

Description :

• Daily scheduling and logistics of deliveries, product returns, and service items. Including the actual confirmation, delivery and set-up, demonstration, and ongoing service of products in the customers home.
• Contacting delinquent accounts and find solutions to help customers get current and back on a timely payment schedule, first by phone, by daily morning and evening call through, then physical visits to the home.
• Sales through recognizing potential needs. In-store, and in the field. Soliciting referrals from existing customers, and distributing door hangers to generate potential new leads.
• Keeping inventory up to date by filing reports, and data input of daily activities into Hytouch software inventory system.
• Coordinating with the nearby regional stores to obtain out of stock products.
• Keeping sales floor and showroom clean and stocked with new and used products.
• Weekly maintenance of delivery vehicle to ensure safety and seamless execution of delivery schedules.
• Keeping the healthy relationships with customers via superior customer care and service.
• Recognized for being the most improved store in the district overall, for annual growth in 2015.
• Individually recognized for top sales in the district in April 2016.

Experience

10+ Years

Level

Consultant

Education

High School

Description :

• Receiving in aircraft sensing units and creating the service tags for tech evaluation and/or repair.
• Maintaining and setting up OEM, airline, and third-party customer accounts within SAP.
• Developing quotations and orders for both repairs and spares that provide the customer to have one single POC.
• Reviewing and ensuring that all orders are meeting customer requirements according to the platform and ensuring that the organization is meeting the contractual TAT.
• Following up calls to customers regarding payment and order status to achieve both business goals and customer satisfaction.
• Evaluating and analyzing the monthly scorecards for further evaluation and improvement to the TAT.
• Completing and maintaining the accurate sales forecast, data gathering, and reports for managers and operations.
• Managing the customer TS and CS through salesforce for quality and contract review.
• Participating in the DLA meetings for discussion of process improvements and other problem-solving issues.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

• Helped launch and maintained the asset tracking of items to determine life cycle of repair vs. new.
• Worked with all aspects of plant personnel to implement OEM interchanges for cost savings of $130k.
• Implemented and managed supplier scorecard for assigned commodities and coordinate supplier continuous improvement (development initiatives) outcome was all suppliers were at a 92% or higher.
• Quoted, negotiated, and established vendor relations based on overall improvement for the plant.
• Maximized and shaped the Standard Operating Procedures (SOP) for warehouse and repair processing. 87% with continuous improvement ongoing.
• Developed spreadsheets for asset tracking, cost savings, customer due dates, and CSN/OEM part numbers not documented in past set-up discount tracking programs OEM  conversions and part standardization initiative.
• Established vendor managed inventory (VMI) programs and sourcing strategies for lower min/max and dollars on hand.
• Worked with the vendors to establish a preventative maintenance plan, lunch and learns for operation personal, and product modification to improve product longevity.

Experience

0-2 Years

Level

Fresher

Education

BS

Description :

• Effectively managing a high-volume of inbound and outbound customer calls.
• Addressing and resolving the customer product complaints empathetically and professionally.
• Gathering and verifying all required customer information for tracking purposes.
• Accurately documenting, researching and resolving the customer service issues.
• Managing the customer calls effectively and efficiently in a complex, fast-paced and challenging call center.
• Referring the unresolved customer grievances to designated departments for further investigation.
• Resolving the service, pricing and technical problems for customers by asking clear and specific questions.
• Acting professionally and patiently when addressing negative customer feedback.
• Dedicated to continuously improving sales abilities and product knowledge.
• Routinely answering the customer questions regarding merchandise and pricing.
• Building long-term customer relationships and advised customers on purchases and promotions.

Experience

10+ Years

Level

Consultant

Education

High School

Description :

• Supporting the various aerospace customers such as Boeing, GE Aviation, Lockheed Martin, SpaceX, Triumph, Northrup Grumman, Aerojet-Rocketdyne, ITP, GKN Aerospace, United, etc. and analyzing the customer situations to determine the best use internal/external resources for all customer requests such as NPI, forecasts, contracts, POs, scheduling, pricing, deliveries, chargebacks, RMAS, and much more.
• Serving as the liaison between the customer and various departments i.e. Engineering, Quality, Accounting, Planning, Production, and Shipping.
• Analyzing the potential risks involved with specific RFQs, POs and contracts.
• Maintaining the sales orders, obtaining and facilitating the quality documents, drawings, drawing revisions, and models.
• Facilitating the contract review and approvals ensuring that T&Cs, part requirements (FAs QAs, delivery schedules, pricing and customer expectations are understood and met.
• Coordinating and taking part in customer meetings and conference calls for self, staff, upper management and various departments.
• Preparing the reports for internal and external such as WIP, shipping, deliveries, forecasts and sales reports, etc.
• Setting up new parts, new accounts, product launch, maintaining the records and related administrative duties.
• Managing the product POs, schedules, documents, ASNs through supplier sites such as Exostar, P2P, GE Supply Chain, OTMS, and other.

Experience

10+ Years

Level

Consultant

Education

Associates

Description :

• Serving as Customer Account Representative for the financial services department, utility billing division, for the City of Oceanside.
• Responding to the routine inquiries from the public over the telephone, email or at the counter.
• Providing general information and assistance to the public regarding billing, collections, and policies and procedures, researching the account billing to resolve complaints.
• Accurately generating the monthly billing statements for more than 40,000 customers.
• Collecting the revenue, operating the cash register, posting the information to computerized records, creating new accounts, and terminating the existing accounts.
• Balance cash drawer, preparing the bank deposits, bag coins, and verifying the accuracy of payments, credits receipts, and other documents.
• Processing the applications and payments for municipal services, parking permits, business licenses and parking citations.
• Supervising the staff in the absence of Senior Staff members and Supervisors during the implementation project of the new billing system.
• Training the new or temporary employees in day to day procedures, policies and city ordinances.

Experience

10+ Years

Level

Management

Education

Certification

Description :

• Supplying the customer base and new account prospects with quotations, credit terms, job bids and other product specific information based on their needs.
• Negotiating the pricing, terms and other bid specifications, working with both customer and supplier to meet customer requirements.
• Maintaining the detailed account & contact records using SAP systems, CRM, Outlook, Excel & Word.
• Promoting our company to new customers with product and industry knowledge.
• Developing and growing the account base of 150 accounts. Includes monthly goals, increase account penetration, pricing strategies, etc.
• Performing outbound marketing calls to promote products and suppliers, expanding the customer knowledge of allied and my knowledge of customers.
• Working to build and coordinate relationships with supplier representatives and all customer purchasing contacts.
• Sourcing, negotiating price and delivery with over 300 vendors on several different product.
• Managing the customer order and account requirements, including returns, marketing of new vendor products, sourcing hard to find components and technical product support.

Experience

10+ Years

Level

Management

Education

BS