The basic duty of a Customer Operations Specialist is to manage the flow of the workplace and optimize daily customer operation activities. The job description entails analyzing business operations, and identifying customer needs, and bringing the two closer together. Some of the following core tasks are identified on the Customer Operations Specialist Resume – tracking and analyzing reports, determining trends and variances and identifying areas in which positive changes are to be made, identifying customer needs by collecting surveys and analyzing customer feedback, developing improvement plans, and assisting departments with change.
Those interested in a career as a Customer Operations Specialist should mention on the resumes the following skills and abilities – analytical thinking skills, the ability to determine adjustments and changes needed, skillful in using MS Word and other relevant software, strong quantitative and analytical skills, knowledge of content management software and experience with advanced computer systems. Possessing a degree would be advantageous.
Objective : Responsible for Receiving and responding appropriately and efficiently to inbound communications related to orders, shipping, returns, product inquiries, basic technical support, concerns/complaints, and other general questions.
Composed technical literature for ballistic test reports in Word and Excel.
Sent daily correspondence using Microsoft Outlook email browser.
Communicated proficiently with customers and colleagues both written and orally.
Analyzed test data for discrepancies against National Institute of Justice's specification(s).
Regularly updated electronic library with the most recent test specifications and standards.
Assisted in the supervision of a range technician team and oversaw daily productivity.
Implemented cost saving methods to boost monthly profit margins.
Experience
2-5 Years
Level
Executive
Education
Associate's In Psychology
Customer Operations Specialist Resume
Objective : Experienced and results-driven CPG professional with over 8 years of combined experience in Forecasting, Sales & Promotional Analysis, Logistics, Vendor Managed Inventory, and Customer Account Management. Ability to lead and work collaboratively with internal-external partners to achieve desired results.
Responsible for review of customer purchase orders and resolving issues related to vendor inventory, pricing, and truck utilization.
Monitored open purchase orders for on-time delivery and resolved problems with customer, shipping facility/plants, and transportation teams.
Led customer pricing compliance initiative.
Performed monthly analysis of truck utilization trends, as well as yearly data syncs to align SKU specifications.
Collaborated with customer buyers on reporting results and actionable steps were implemented for lanes not meeting compliance.
Actions resulted in a reduced number of under-performing lanes by 50%.
Provided training and guidance to new General Mills employees.
Experience
2-5 Years
Level
Executive
Education
B.A. In Economics
Customer Operations Specialist Resume
Headline : Detail oriented sales and customer service professional. Metric analysis experience from a director level and an ongoing passion for process improvement. Interested in using my diverse background to achieve success in any endeavor.
Skills : Manging Skills, Communication Skills, Customer Service.
Description :
Developed training curriculum for internal associates as well as customers for proprietary VoIP telephony platform.
Provided job aides and quick start guides for continued education.
Produced learning videos for distribution via social media and internal intranet.
Worked closely with product development to deliver expectations for future products and services from customer to development.
Worked closely with marketing on advertisement and branding.
Membered of User Interface Design committee, Vision and Values team.
Delivered training via webinar or in-person instruction to hundreds of clients over the past year.
Experience
5-7 Years
Level
Executive
Education
GED
Customer Operations Specialist Resume
Objective : To obtain a Customer Operations Specialist position in a customer-focused organization where I can contribute to the firm, build on my previous experience, and expand my professional growth.
Skills : Exceptional Guest Service, Flexible Worker, Strong Presentation And Negotiation, Effective Communication, Training And Development, Collaboration In Team Environments, Highly PC And Mac Literate, Social Media And Tech Savvy, Proficient In Microsoft Office/iWork.
Description :
Educated and assisted new and existing users through email, phone, and live chat support channels.
Recognized potential high volume accounts and assist the sales team with account management.
Assisted in developing policies and procedures to support a rapidly growing support team.
Maintained an outgoing and personable relationship with users and team members.
Recognized by management for highest customer satisfaction score.
Product Liaisoned Compile internal training material for weekly product releases.
Led weekly training and feedback meetings for executives, management, and the supporting team.
Experience
2-5 Years
Level
Executive
Education
Bachelor of Science
Customer Operations Specialist Resume
Objective : Organizing, team-oriented, and motivating individual looking to obtain a challenging position in an organization that will value my customer service, leadership, and organizational skills.
Handled high volume of calls, opened trouble tickets, and provided technical support via telephone and web.
Prioritized work orders and trouble tickets to ensure work orders were processed and completed in a timely manner.
Provided follow-up calls to customers to ensure maximum satisfaction.
Coordinated on-site weekly maintenance with vendors and managed activity upon completion.
Responded quickly to resolve all alarm conditions and severity 1 issues.
Responsible for ensuring customers' SLA's would be met under repair guidelines as required.
Managed and assisted in the development of the Help Desk customer and product question scripts.
Experience
2-5 Years
Level
Executive
Education
GED
Customer Operations Specialist Resume
Summary : Master in International Business at Hult International Business School, San Francisco, CA. Commercial and sales analyst, business operations professional, with more than 10 years of experience negotiating with suppliers, processes' improvements, managing budgets, analyzing inventory's data, building strategic alliances, and decision-making.
Skills : Neilson/IRI, Microsoft Office, Communication Skills.
Description :
Helped to develop and implement working solutions to customer business requirements.
Helped facilitate system process improvements and streamlining to ensure customer.
Trusted to lead one of the largest launches in company history.
Successfully led and managed a team managing the committed guide and allocation process for our largest launch in company history.
Experienced with Siemens, Nortel, and Avaya PBX telephone systems.
Assisted in prioritizing configurations and changes within the PBX system.
Recognized and communicated product improvements with engineering and product teams.
Experience
7-10 Years
Level
Management
Education
Master's In Management
Customer Operations Specialist Resume
Headline : Over 14 years of experience in customer service and retail. I'm also incredibly handy with maintenance work and enjoy problem-solving. Experienced with forklifts, Bobcats, scissor lifts, Wave, Big Joe, and pallet jacks.
Skills : Microsoft Office, Customer Service, Medical Terminology, Medical Records, Administrative Support, Payroll, Medical Supplies, Call Center, Accounts Payable.
Description :
Responsible for providing E2E (end to end) service to Commercial customers; including Global Key Accounts.
Maintained current up-to-date knowledge of business processes and procedures for area of responsibility.
Complaint and dispute management within the agreed SLA.
Close coordination with credit team, lube Scheduling team, depot staff, sales support, and account managers for smooth supply and timely delivery of orders.
Trained and onboarded commercial customers for E-serve.
Coordinated beside On and Offshore teams for resolution of various tasks and customer issues.
Created a WOW experience for all shell customers.
Experience
5-7 Years
Level
Junior
Education
MBA In Marketing
Customer Operations Specialist Resume
Objective : Currently seeking a career that will allow me to grow. I have always had a strong background in information technology. Done basic programming and built my own PCs. I have set up both wired and wireless in-home secure networks. I would like to gain experience in the IT field and go back to school to get my degree at the same time.
Worked in Connect and associated programs to support and Coordinate with 2nd and 3rd tier teams to facilitate implementation and standards of service.
Learned ALB, CLS, and Clearing.
Worked with Chargeback programs (NICS, MASTERCOM) and other services and benefits for card issuers and acquirers to provide guidance and support.
Learned new processes and helped develop and utilize the ALB and CLS program within COS.
Used 2nd Level technical support for Mastercard Connect services and programs.
Used Microsoft Office, One note, and worked at coordination with 3rd level technical support to fix errors within accounts or at a program level.
Focused on one POC (Point of Contact) one resolution mentality.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Customer Operations Specialist Resume
Headline : Responsible for Communicating with customers via email, phone, and/or written letter to clarify any discrepancy, question, and to ensure a quality experience.
Skills : Track And Tracing, Customer Service, Sales, Banking, Marketing, Microsoft Excel, Microsoft Word, Data Entry.
Description :
Assisted as a 3PL representative for LTL(less-than-truckload) carries.
Utilized Data Entry skills.
Answered incoming calls.
Tracked and traced shipment.
Assigned daily objectives by a supervisor each day to allow day-to-day operations to run smoothly.
Analyzed and presented product feedback based on existing and anticipated user and team experiences.
Revitalized the methods ANPI uses to train end-users, leading to higher customer satisfaction of better utilization of services.
Experience
5-7 Years
Level
Executive
Education
BA In Business Administration
Customer Operations Specialist Resume
Objective : Resourceful and energetic manager with extensive expertise implementing IP based solutions, on-site field support, and customer service for technology-based companies. Strong analytic, project management, and leadership skills with the ability to multi-task and achieve consistent results according to performance standards.
Acted as a central point of contact for PBX (e.g., Nortel Option 11, 61 and 81), Centrex (SL-100 and DMS), ACD, MAC requests, repair calls, feature functionality questions, complaints, and escalations for EDS sites.
Opened, dispatched, maintained status, and ensured that MAC and repair requests were completed and closed within the time frames specified in the contract.
Performed system software changes in SL-100 and Centrex Mate.
Prioritized and provided status on customer MAC and repair requests.
Successfully directed the installation for over 2,000 MAC requests annually exceeding the customer's quality objective of 95% and meeting service levels (SLAs) of 97% in a Managed Care Environment.
Played a key role in ensuring that the transition of the EDS account (30 locations) from Michigan to Illinois was transparent to the customer.
Trained and mentored EDS team on processes and telecommunications to assist in supporting customer sites.
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