Senior Solutions Engineer Resume Samples

Description :

1. Works with all related team members to understand a client's current environmental state, consult for areas of improvement, address concerns, and work alongside team members to develop, architect, and assist in the deployment of the finalized solutions design.
2. Managed and Professional Services, and Security.
3. Assisted in the development of the scope of work, solution design, and all documentation relative to the suggested solution(s).
4. Saw the projects through the beginning and end of the projects.
5. Worked as the liaison between all relative departments to make sure the projects stayed on track and met the expectations and timelines of the client's.
6. Analyzed client's' business objectives, and assessed current technical capabilities by asking probing questions.
7. Validated and finalized the most suitable vendors or solutions that best addressed the client's areas of concern, or improvement.
8. Assisted with and proactively developed our partner's technical understanding by presenting live product trainings, and new product rollouts.

Experience

0-2 Years

Level

Entry Level

Education

Masters

Description :

1. Served as an ITIL-certified Solutions Engineer at SunView Software.
2. Adapted Enterprise-level software solutions to meet customers' needs including extending the functionality of SunView Software's ChangeGear solution for demonstration, POC, and solutions delivery purposes using HTML5, JavaScript, JQuery, CSS, XQuery, XML, SQL Scripting, and C#.
3. Implemented customer business processes into product demonstrations for all versions of the ChangeGear suite and also for ChangeGear Mobile, a native application available for iOS and Android.
4. Conducted informational webinars.
5. Consulted on solution alternatives.
6. Worked to shorten the sales cycle and increase the probability of close.
7. Contributed to effective RFP/RFQ/RFI responses.
8. Coordinated with Engineering, QA, and Professional Services on Proof Concept (POC) activities and potential/upcoming product evolution.

Experience

2-5 Years

Level

Junior

Education

Bachelor's

Description :

1. Installs deploys and configures multiple SIEM products.
2. Trains and implements of Encryption products for various clients.
3. Manages, Configures, and Implements corporation security policies to meet HIPPA, FISM, and GLBA Standards on various software suite and appliances.
4. Schedules, plans, and orchestrates out of state data center move.
5. Maintains and updates Windows Server environments.
6. Led for over 40 customers scheduling, communicating, and completing log management upgrades.
7. Installs and configures multiple backs up environments including Backup Exec and SonicWall CDP.
8. Creates and implements Training PC imaging solutions.

Experience

2-5 Years

Level

Junior

Education

Masters

Description :

1. Spearhead software development projects for enterprise order management system and whole sale partner integration for the provide commerce ecommerce platform.
2. Led cross-functional teams through Agile/Scrum/Kanban SDLC processes.
3. Implemented wholesale partner integration projects, an enhancement to back-office order management systems, fraud management systems.
4. Aligned efforts between developers, product owner, delivery leads, QA and production support; advise and liaise with Planning Team, Execution Director, and Operations to mitigate risks, resolve issues, and monitor results to ensure projects are completed on schedule.
5. Tracked and analyzed application metrics, identify and correct defects, and ensure quality/service levels are maintained.
6. Represented IT during meetings and report project status to senior management.
7. Managed iterative development of Wholesale Partner Integration using the new DataFeed platform that is designed to be every efficient and high performance and able to hands peak loads.
8. Led implementations, accomodating rapid change in requirements and roadmap with succesful partner intregration for wholesale partners Walmart,VGC and HSN Steered process improvements that simplified Backoffice applications for order management systems - looking up order information , Customer information, Order modification, replacement and cancellation, promotion management for the products.
9. Lowered number of problems handled by customer service by more than 60%, boosted system efficiency, and contributed to 40% reduction in operating costs, leading to significant savings.

Experience

2-5 Years

Level

Junior

Education

Bachelor's

Description :

1. Architected and implemented system's integrations as professional services implementations.
2. Designed and proposed systems, architecture and specifications for document and workflow solutions in enterprise accounts as Presales Engineer, involving a wide variety of technologies that support and interact with XMPie such as Windows Server 2008, VMware, data storage appliances, network infrastructure needed, SQL server and VMware between others.
3. Delivered technical sales presentations and technical product demonstrations.
4. Deployed Windows server clusters, including physical and virtual machines as XMPie CrossMedia technology platform.
5. Supported and troubleshoot customer issues in and out XMPie applications, including Networking issues, DMZ configuration, ISAPI redirection, server farm management/deployment, server infrastructure problems, database design, web marketing implementation, and improvement, between others.
6. Analyzed, redesigned, developed, tested, and debugged customer custom development projects in XMPie.
7. Validated C#, JavaScript, SQL, and HTML source code, using functional, regression, performance, stress, and scalability testing, as well as code reviews.
8. Supported team's technical lead in all XMPie products.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Performs site inspections and monitors the building and IBX alarms.
2. Performs preventative maintenance on site infrastructure (e.g. maintenance of primary infrastructures), or manages vendors.
3. Undertakes repairs and corrective maintenance.
4. Operates critical infrastructure under the supervision of more senior technical staff.
5. Completes of site logs and data gathering issuing for basic permits, such as MOPs and scripts.
6. Responds to all on-site incidents and acts as required.
7. Organizes lab in a proactive fashion that allowed new technologies to be installed and operating quickly.

Experience

7-10 Years

Level

Management

Education

MBA

Description :

1. Develops enterprise strategy and coordinate solutions for the B2B channel.
2. Translates technical language into terminology client training managers understand.
3. Performs system and functionality demonstrations for client pre-sales and growth opportunities.
4. Analyzes, understands, resolves, and communicates client system, platform, and application issues.
5. Facilitates communication between internal and client technical decision-makers.
6. Manage client relationships related to technical needs.
7. Responsible for network solutions and engineering those solutions as a technical contributor and project manager.

Experience

2-5 Years

Level

Junior

Education

B.S.

Description :

1. Facilitates the on-boarding, migration, upgrading, support, training and decommissioning of 3rd party and internally developed applications or solutions.
2. Works with our customers, business units, PMO team and various IT groups and management to identify customer and/or business needs in order to develop additional system specifications.
3. Acts as a technical resource or technical lead on projects related to applications and solutions.
4. Performs server based installations for multi tier software applications in numerous environments.
5. Troubleshoots system installation and configuration issues.
6. Utilizes multiple applications to solve problems, increase efficiency and help deliver larger solutions that promote growth and confidence for our customers.
7. Provides tier 4 escalation to primary support departments in relation to applicable software.
8. Trains support departments on new and upgraded application and solutions.

Experience

5-7 Years

Level

Executive

Education

Associate's

Description :

1. Participated in the full range of pre-sales activities from lead qualification to vendor selection by prospective customers.
2. Responsible for carrying out pre and post technical activities for clients in the Americas.
3. Involved in delivering consulting and service engagements contracted by Alfresco customers and/or partners in the Americas.
4. Supported sales engagements through online product demonstrations, presentations, proofs of concept, and integration with partner products.
5. Answered customer inquiries concerning system software and applications, and provided software development and consultation to prospective users.
6. Achieved and exceeded regional and team bookings targets by upwards of 10%.
7. Designed and managed a state-of-the-art telecommunications lab that verified voice, data and sonet equipment.

Experience

7-10 Years

Level

Consultant

Education

Master's

Description :

1. Implemented and integrated (RTLS) AeroScout's wireless system at customer sites.
2. Provided post customer support for all sites.
3. Designed AeroScout (RTLS) solutions.
4. Processed and documented all projects beginning with pilots or proof of concepts to post-installation to user acceptance sign-off and technical support hand-off.
5. Created technical writing bulletins.
6. Alternated On-call support for Emergency support for system failures.
7. Worked directly with customers documenting all project details.
8. Passed all training and certifications for new technological releases.

Experience

0-2 Years

Level

Entry Level

Education

Bachelor's