Senior Support Technician Resume Samples

A Senior Support Technician is an IT professional who renders assistance and supports the computer uses with their technical issues. The job description includes resolving technical problems, answering to user’s questions, and maintaining the company’s network, computer equipment, and software. Other core duties are seen on the Senior Support Technician Resume as – addressing issues ranging from desktop computers to network systems; assisting customers with their products; providing computer support internally to employees; taking responsibility for maintaining the company’s computer service; installing and updating hardware and software; and recommending computer products and equipment to enhance productivity.

Those seeking this job role should mention on the resume an associate’s degree in computer science or a related field. Besides, the person should have strong analytical skills, and a strong understanding of IT fundamentals; they should show familiarity working with a variety of operating systems and networking devices.

 

Senior Support Technician Resume example

Senior Support Technician Resume

Objective : Systems Administration Network Engineering Business Owner Systems Administration professional recognized relied upon resolve critical incidents quickly and accurately with sound judgment careful attention detail and needs customers. Known for willingness tackle most challenging tasks day-to-day maintenance tasks with high level energy focus, advanced diagnostic techniques, sense humor.

Skills : Proficient With Computers. Electrical Wiring And Wire Pulling/fishing Experience. Proficient With Hand And Power Tools. Some Concrete Experience. Solar Panel/system Installation. Excellent Customer Service.

Description :

    1. Responsible for providing technical support for companies restaurant point of sale software, via phone, email person.
    2. Helped end users configure software for optimal use in there establishments.
    3. Addressed any issues customers were having with daily use point sale program.
    4. Resolved tech issues to company tech support database, allowing for quicker resolution of tech issues new employees.
    5. Helped write user manuals for new software releases.
    6. Analyzed and resolved network outages and identified trends in problem areas.
    7. Operated as single point  contact for new customers  approved beta customers.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Computer Science


Sr.Senior Support Technician Resume

Summary : Experienced Support Technician with demonstrated accomplishments problem solving customer service. highly organized, self-motivated, technically functional team player with customer service attitude supervisory experience, thriving dynamic work environments.

Skills : Active Directory, Exchange Server, Linux, Network Administration, Network Security, Windows Server, VPN, Microsoft Office, Servers, Desktop Support, Virtualization.

Description :

    1. Provided outsourced IT support various Companies throughout  region.
    2. Responsible for Deploying, configuring managing server desktop hardware; while consulting with clients  best solutions to meet their needs.
    3. Responsible for Improving system efficiency  performance via group policies, patching active system monitoring.
    4. Responsible for Troubleshooting hardware, software issues quickly and accurately; while communicating root cause and t solution to client.
    5. Routinely monitored event logs identify  remedy complications ranging from hardware software failures  network security breaches.
    6. Responsible for Installing managing enterprise networking equipment from brands such as: SonicWALL, Cisco, Ruckus, Ubiquiti and HP.
    7. Continuously researched latest technologies to provide clients with new and better solutions on cutting-edge.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Information Systems Security


Jr.Senior Support Technician Resume

Objective : Software professional with 21 years progressively responsible experience technical project management, software development, programmer writing, quality assurance, consulting. Enjoys working team environment with project stakeholders, developers, designers, quality assurance, senior management.

Skills : Network Security, Windows Server, VPN.

Description :

    1. Responsible for troubleshooting, escalation,  resolution of all reported defects, errors, enhancement requests found.
    2. Managed supervision of field technicians on team  client-facing communications for support Digital Dining, point sale system.
    3. Operated as single point  contact for new customers  approved beta customers.
    4. Provided consultation technical assistance to independent dealers  setup of point  sale systems on Windows platform.
    5. Supported implementation operation of various hardware for point-of-sale systems and prepare call tickets for each issue reported for review senior management.
    6. Resolved credit card verification batch posting issues, reported errors, conversion problems.
    7. Implemented new procedures in handling support issues that led to Digital Dining achieving the number 1 position for best support among point of sale systems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
AS In General Studies

Asst.Senior Support Technician Resume

Summary : Energetic and detail-oriented with genuine passion for business administration. Currently pursuing position in Human Resources field similar where utilize proven people-oriented skills develop and promote positive work environment.

Skills : Windows 7, Repair, Hardware.

Description :

    1. Provided Level 1 and 2 support for Software  Hardware of various devices.
    2. Provided  replacement of IDF MDF hardware.
    3. Provided support for 200 users for Cisco VOIP systems.
    4. Used online software pushing system to install/reinstall software(s).
    5. Fabricated, modified, and maintained Special Test Equipment for airframe specific applications.
    6. Experienced fabricating and repair of low voltage wire bundles with connector construction.
    7. Supported home user, operating systems, internet connections, network systems, and incident management.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certification In FSCJ

Associate.Senior Support Technician Resume

Summary : Information technology professional with over 15 years experience ranging from small office workgroups to large enterprise domain support. Focused successful results the first time client contact made, client satisfaction documented results. Previous employers have noted strengths communication, documentation, problem-solving, ability to adapt with changes.

Skills : Servers, Desktop Support, Virtualization.

Description :

    1. Worked front-line, heavy volume, support department supporting many high-level business customers.
    2. Provided customers with transparent, certified support service for any Dell computer desktop, portable, workstation system.
    3. Supported heavily virus malware removal future prevention.
    4. Worked heavily with Windows XP, 7 and 8.x, but also supporting MS Office, QuickBooks, Anti-virus  anti-malware software tools especially, Dell-specific software, WWAN/WLAN cards connectivity.
    5. Worked with engineers and supervisors  making updates to website and system drivers to increase system security.
    6. Troubleshot systems from drivers to hardware, including debugging with Windows Debugger to editing driver files to assist with compromised or defective systems.
    7. Provided feedback to the Siebel team with strong familiarity with the Oracle backed and SQL regarding improving and securing our ticketing system.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science In Computer Information Technology

Senior Support Technician III Resume

Summary : Customer Service Specialist with more than 10 years of experience troubleshooting complex user issues. Eagerly seeking a professional opportunity to permeate software knowledge currently possess position in growing technical support team.

Skills : Windows 7, Repair, Hardware.

Description :

    1. Provided Level 1 and 2 support for Software Hardware various devices.
    2. Provided for replacement of IDF and MDF hardware.
    3. Provided support for 200 users for Cisco VOIP systems.
    4. Packed/Ship/Label devices, while providing executive VIP support for Regional Office.
    5. Used of online software pushing system to install/reinstall software(s).
    6. Supported for inbound and outbound calls.
    7. Handled billing and customer service issues.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certification In FSCJ

Senior Support Technician II Resume

Headline : Obtain position Support Technician. have numerous years of experience in computer software hardware support. have numerous years in customer service experience. can take initiative to start, finish any project assigned to me.

Skills : Proficient With Hand And Power Tools. Some Concrete Experience. Solar Panel/system Installation. Excellent Customer Service.

Description :

    1. Responsible for assisting insurance agents in any questions problems they may have had with our commercial and personal lines insurance computer rating software and website.
    2. Troubleshot connection problems and setting up new desktop workstations.
    3. Had to test and decide if new software updates were ready released for our agents to download and use.
    4. Answered incoming tech calls and e-mail requests for global consulting company.
    5. Troubleshot and solve problems relating to software, hardware, cell phones and connectivity.
    6. Completed administrative requests relating to new employees, transfers and terminations.
    7. Diagnosed end user issues and supported remote users.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
College Prep

Senior Support Technician I Resume

Summary : Customer Service Specialist with more than 10 years of experience troubleshooting complex end user issues. Eagerly seeking professional opportunity to permeate the software and hardware knowledge currently possess with challenging position in growing technical support team.

Skills : Solar Panel/system Installation. Excellent Customer Service.

Description :

    1. Provided desktop support for 1200 employees at multiple locations.
    2. Maintained all helpdesk related servers.
    3. Developed from  ground up company wide software deployment  patching solution using Microsoft SCCM.
    4. Managed scheduling  annual reviews of 14 employees.
    5. Developed and implemented functional nurse's aide assignment schedule responsible for developing maintaining environmentally friendly programs that focus on continuous improvement using best practices.
    6. Recorded accurate and objective log entries for all required documentation of shift activities, and clients' behavior.
    7. Maintained situational awareness of logistics and maintenance activities at all operational nodes within the company.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate In Science In Network Administration

Lead Senior Support Technician Resume

Summary : Seeking fulfilling position that offers growth opportunities and allows utilize leadership skills experience.goal is success for both company self. Although work very well with mentally challenged population and site managers, open to change in direction of employment. fast pace work environment interests me.

Skills : Active Directory, Exchange Server, Linux, Network Administration,

Description :

    1. Installed maintain network Novell and Windows NT servers.
    2. Supported SQL database  financial applications.
    3. Provided technical support to end users junior technicians.
    4. Troubleshot all areas of the LAN.
    5. Responsible for maintaining and installing Windows based desktop and server equipment for users with different hardware and software requirements in different locations around the world.
    6. Acted as one of several team leads chosen by management to execute the relocation of all IT equipment, systems, and infrastructure during a mass move to consolidate 4 disparate facilities, 6000 employees, into a new Manhattan headquarters.
    7. Performed, on average, over 3000 desk moves every year as part of normal business practice to meet our growth needs and a constant environment of change.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
(Computer Learning Center Network Engineering Management)

Senior Support Technician Resume

Headline : Seeking position that will allow utilize 25 plus years of customer service managerial experience for benefit organization that appreciates dependability, active learner motivated self-starter.

Skills : Exchange Server, Linux, Network Administration,

Description :

    1. Assured that case resolution was timely in ordermeet Service Level Agreements and avoid unnecessary penalties.
    2. Provided 24x7 support for  trained the staffs of 130+ hotels on  new Property Management System.
    3. Reviewed daily call volume records  seek out trends in issues  necessary staffing adjustments.
    4. Met with end users to determine quality of service and identify needs of both the owners and the local operators.
    5. Met with Relationship Managers to determine the impact of proposed changes in software on site operations.
    6. Assisted the Developers in testing software upgrades to determine compatibility with existing software and hardware.
    7. Provided Level 2&3 support for complex issues and interfaced with technical engineering groups.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Network Technology