Senior Technical Analyst Resume
Objective : An experienced IT Professional specializing in operational engineering and end-user support; specializing in using leading technological techniques to create new procedures and to lower the cost of doing business.
Skills : Citrix Farm, Active Directory, Budgeting.
Description :
- Served as phone support professional, specializing in remote support for the 250 person sales force.
- Performed extra duties, such as creating all Network User accounts in the brand-new Active Directory.
- Performed desk-side duties for the Executive Management Team.
- Performed user requests to restore files/folders from share drives, using NetBackup.
- Managed the Facility Access system for 3 locations. Configured and installed and the new Facility Access security system.
- Planned, scheduled and administered many Projects outside the realm of the helpdesk.
- Managed the project to migrate laptops from W2k to XP at a national sales conference.
Experience
2-5 Years
Level
Junior
Education
Geography
Senior Technical Analyst III Resume
Summary : Seasoned Aircraft Mechanic with 15 years of experience in maintenance on UH-60A, UH-60L, UH-60M, HH-60, Bell 407, UH-1 and Th-67 rotor wing aircraft. Proficient in flight controls, hydraulics, rigging, and fuel cell replacement.
Skills : Oracle, Unix, Linux, Shell Scripting, Java, ETL.
Description :
- Provided support for a broad range of facility and zone-based IT&S equipment. Networking, VOIP, software and hardware support.
- Supported Active Directory, VMWare Virtual Machines, Ubuntu-based HP Zero Clients.
- Mentored new analysts and provided training to none-IT&S employees.
- Provided advanced, hands-on technical support across a broad range of technical user problems; repairs equipment.
- Investigated hardware problems and perform minor system hardware and communication connection repairs.
- Managed Litigation holds for the Law Dept. Configured Scan mail for antivirus for Exchange Server.
- Reported to Configuration Team for any changes or maintenance that needed to be done on servers.
Experience
10+ Years
Level
Senior
Education
BS
Senior Technical Analyst III Resume
Summary : An accomplished Information Technology Management professional with over several years of comprehensive experience in a multi-site customer service environment. Highly knowledgeable in all information technology areas.
Skills : Microsoft Windows 7, 8 Microsoft Office.
Description :
- Supervised five associates in production support of Mail Order Pharmacy.
- Generated facility computer reports for management. Administration of OS/2 LAN Server and Windows/NT networks.
- Installed and configured several different types of software packages.
- Configured and installed Token Ring and 10/100 Base T Ethernet cabling.
- Led Migration of OS2 to Windows 2000, XP involving users across three facilities and multiple departments.
- Researched and coordinated the design and installation of a new audiovisual conference room.
- Logged and tracked incidents and requests; reviewed incident and request tracking databases.
Experience
10+ Years
Level
Senior
Education
Technology
Senior Technical Analyst II Resume
Headline : Combined of Information Technology, Finance, Corporate Retail, Consulting, Support, and Documentation experience. A catalyst, not just an analyst. Apply Military Intelligence concepts to assess project needs and issues.
Skills : Tech Support, Java Script.
Description :
- Install, implement, Integrate, and provide support for MAS90, and MAS200 ERP modules.
- Provide Technical support for clients in desktop software programs.
- Develop Excel and Access interface to export and Import Accounting and related data.
- Develop Microsoft Access Database applications and Crystal Reports.
- Teach a monthly Crystal Reports class and host workshops to train clients. Provide client requested enhancements and tools.
- Develop Project Plans for all engagements with Microsoft Excel, Word, or MS Project.
- Resolved everyday problems with PO vouchers, matching, vendors, and payments.
Experience
5-7 Years
Level
Executive
Education
Accounting
Senior Technical Analyst/Representative Resume
Summary : An Information Systems professional with a broad range of experience in administration, development, and systems support, and would like to break into database administration.
Skills : Microsoft, Requirements Gathering, Analysis.
Description :
- Translated business requirements related to Wireless billing, rating, finance, and tax into functional requirements.
- Mentored business/stakeholders on the creation of business requirements and test plans.
- Worked closely with development teams during JAD sessions on design solutions.
- Developed and wrote over 100 queries to help users with various business needs.
- Maintained the Application server and Process Scheduler. Liaison between business and development teams.
- Analyzed the impact of business processes related to patches, fixes, issues, and upgrades.
- Maintained the interface for reconciled bank payments.
Experience
7-10 Years
Level
Management
Education
Programs
Senior Technical Analyst I Resume
Objective : Full-time position to provide professional analytical and technical skills and experience to maintain, complete and achieve business practices, projects and goals.
Skills : Oracle, VB Script, VBA, SQL, Typing.
Description :
- SQL query and data analysis to support customer efforts. PL/SQL - developed packages and procedures to support DoD customers.
- Developed source code and maintaining existing code to support multiple .NET Framework applications: ASP.NET, VB.NET.
- VB6 code development and modifications for existing applications. Developed and maintained for existing applications.
- Developed/Modified and maintained existing Crystal Report applications.
- Provide customer support of Ad-Hoc queries per request. Supported end-users with all computer related issues.
- Worked closely with test teams to ensure test cases satisfied the requirements.
- Assisted the QA team with defect identification. Assisted the development team with defect resolution.
Experience
2-5 Years
Level
Junior
Education
Technology
Senior technical Analyst/Executive Resume
Headline : A position that would allow to utilize Information Technology industry knowledge and experience in an enterprise environment and to continue work in network design, implementation.
Skills : C++, Java, MS-Office.
Description :
- Execute and oversee labs based testing of computer products.
- Generated consistently accurate data for the features in PC Magazine.
- Managed support staff performing comparative testing and analysis.
- Supervised design, setup, and configuration of networked testbeds.
- Supported reviewers and contributing editors with critical data updates. Troubleshoot problematic products/drivers.
- Worked very closely with IT industry vendors to effect the necessary fixes of products.
- Collected and analyzed data of anomalous results and data for distribution to technical directors.
Experience
5-7 Years
Level
Executive
Education
BS
Senior technical Analyst/Technician Resume
Headline : Demonstrated achiever with exceptional knowledge of Help Desk and IT environments. Strong technical and customer service background in several industries. Works well under pressure, and communicates ideas.
Skills : Technical Support, Analytics, Problem Solving.
Description :
- Promoted from Analyst to Senior Analyst in first 8 months.
- Supervised and supported the Accenture laptop support desk at the Dow Chemical Alliance.
- Developed successful software solutions for Accenture laptops being used within the Dow network.
- Implemented a support database system for the submission of user requests and reporting.
- Created documentation, and a web based support site for user reference.
- Provided daily support of Windows 98, and Windows 2000.
- Worked closely with Dow and Accenture upper management for sign off of documentation for solution delivery.
Experience
5-7 Years
Level
Consultant
Education
BA
Lead Senior Technical Analyst Resume
Summary : Extensive background in all aspects of the system development life cycle including system analysis, design, development, quality assurance, installation and training. Extremely adaptable to new technologies, software applications.
Skills : Mastery in Chinese, Technical Skills.
Description :
- Member of the project team implementing SAP throughout Cargill business units.
- Provided post-go-live support for implementations by managing issues and escalating risks.
- Worked alongside SAP team in co-engineering of custom Commodity Handling module in SAP.
- Performed complex enhancements and have knowledge of ECC, TM 8 and 9, SRM 7 and Vistex modules in SAP.
- Provided technical support for multiple upgrades, i.e. E2E team member representing software development.
- Enhancement packs, SRM 7.0, TM 9.1 Assisted in implementation of integrations to Websphere and Tibco.
- Entered all production issues using in house system Virtual Tech.
Experience
7-10 Years
Level
Management
Education
Technology
Associate Senior Technical Analyst Resume
Summary : A position that allows to use people skills, technical skills and improve on current skills. Enjoy working with software and the implementation and configuration of software in Unix/Linux environments.
Skills : Communication Skills, Technical Skills.
Description :
- Provide support for highly advanced telecom software. Take calls and emails from customers and tracks issues via Resolve.
- Resolve automatically preassigned issues based on technical skills of analysts.
- Responsible for verifying, researching and testing issues.
- Resolving issues and determining if a defect exists and opening defects for the fix.
- Work as a subject matter expert for our NumeriTrack(Number Inventory Solution).
- Responsible for installing and maintaining support instances. Working on projects as directed by the manager.
- Supported all software and hardware related issues. Supported all MS Office suite applications.
Experience
10+ Years
Level
Senior
Education
BS
Asst. Senior Technical Analyst Resume
Headline : Experience developing and administering system and information ownership, data classification guidelines, standards and procedures. Experience in a variety of data processing environments ranging from programming.
Skills : MS-Office, MS-Excel, Java.
Description :
- Performed hardware benchmarking and testing for various consumer electronics.
- Revised and audited catalog of existing user manuals for company products.
- Created a new process for the creation of user manuals and wrote user manuals for new products.
- Managed office documentation, test reports, and company products.
- Setup customer service operations configured Salesforce desk software and business phone system.
- Prototyped and assisted with the design of new consumer products.
- Maintained client's accounts in Active directory. Served as CEO's right-hand technical analyst.
Experience
5-7 Years
Level
Executive
Education
Computer Engineering
Senior Technical Analyst Resume
Summary : Technical Management Leadership Customer Service Cross Functional Teaming Regulatory Compliance Project Management Staffing Testing Standards System Migration Vendor Relations End-user Support.
Skills : Project Management, UNIX, LINUX, Windows 7.
Description :
- Supervised five associates in production support of Mail Order Pharmacy. Administration of OS/2 LAN Server and Windows/NT networks.
- Repaired and installed various personal computers.
- Installed and configured several different types of software packages.
- Configured and installed Token Ring and 10/100 Base T Ethernet cabling.
- Generated facility computer reports for management. Activated new accounts on the Local Area Network.
- Configured new pc and laptops build using the following tools, Ghost, Ris, CD installations.
- Supported all wireless devices: Blackberries, curve, pearl, and 8700 models.
Experience
10+ Years
Level
Senior
Education
Business Administration