Senior Technical Analyst Resume Samples

Senior Technical Analysts basically are responsible for solving the various technical issues of the company and thereby increasing the company’s profitability. The main roles and responsibilities that are executed by the senior technical analysts on daily basis are identifying and solving issues pertaining to product or software, install new software, hardware and upgrade the system, perform troubleshoots and handle hardware issues, identify and analyze the various automated systems, integrate process and identify the root cause of issues and implement a standard effective operating procedures.

The hiring employers normally lookout for a Senior Technical Analyst Resume that depicts an associate degree in Computer Science or a similar field, supplemented with work experience in troubleshooting various hardware/software problems, with an ability to configure and install new systems and system security codes as per the established parameters.

 

Senior Technical Analyst Resume example

Senior Technical Analyst Resume

Objective : An experienced IT Professional specializing in operational engineering and end-user support; specializing in using leading technological techniques to create new procedures and to lower the cost of doing business.

Skills : Citrix Farm, Active Directory, Budgeting.

Description :

    1. Served as phone support professional, specializing in remote support for the 250 person sales force.
    2. Performed extra duties, such as creating all Network User accounts in the brand-new Active Directory.
    3. Performed desk-side duties for the Executive Management Team.
    4. Performed user requests to restore files/folders from share drives, using NetBackup.
    5. Managed the Facility Access system for 3 locations. Configured and installed and the new Facility Access security system.
    6. Planned, scheduled and administered many Projects outside the realm of the helpdesk.
    7. Managed the project to migrate laptops from W2k to XP at a national sales conference.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Geography


Senior Technical Analyst III Resume

Summary : Seasoned Aircraft Mechanic with 15 years of experience in maintenance on UH-60A, UH-60L, UH-60M, HH-60, Bell 407, UH-1 and Th-67 rotor wing aircraft. Proficient in flight controls, hydraulics, rigging, and fuel cell replacement.

Skills : Oracle, Unix, Linux, Shell Scripting, Java, ETL.

Description :

    1. Provided support for a broad range of facility and zone-based IT&S equipment. Networking, VOIP, software and hardware support.
    2. Supported Active Directory, VMWare Virtual Machines, Ubuntu-based HP Zero Clients.
    3. Mentored new analysts and provided training to none-IT&S employees.
    4. Provided advanced, hands-on technical support across a broad range of technical user problems; repairs equipment.
    5. Investigated hardware problems and perform minor system hardware and communication connection repairs.
    6. Managed Litigation holds for the Law Dept. Configured Scan mail for antivirus for Exchange Server.
    7. Reported to Configuration Team for any changes or maintenance that needed to be done on servers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS


Senior Technical Analyst III Resume

Summary : An accomplished Information Technology Management professional with over several years of comprehensive experience in a multi-site customer service environment. Highly knowledgeable in all information technology areas.

Skills : Microsoft Windows 7, 8 Microsoft Office.

Description :

    1. Supervised five associates in production support of Mail Order Pharmacy.
    2. Generated facility computer reports for management. Administration of OS/2 LAN Server and Windows/NT networks.
    3. Installed and configured several different types of software packages.
    4. Configured and installed Token Ring and 10/100 Base T Ethernet cabling.
    5. Led Migration of OS2 to Windows 2000, XP involving users across three facilities and multiple departments.
    6. Researched and coordinated the design and installation of a new audiovisual conference room.
    7. Logged and tracked incidents and requests; reviewed incident and request tracking databases.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Technology

Senior Technical Analyst II Resume

Headline : Combined of Information Technology, Finance, Corporate Retail, Consulting, Support, and Documentation experience. A catalyst, not just an analyst. Apply Military Intelligence concepts to assess project needs and issues.

Skills : Tech Support, Java Script.

Description :

    1. Install, implement, Integrate, and provide support for MAS90, and MAS200 ERP modules.
    2. Provide Technical support for clients in desktop software programs.
    3. Develop Excel and Access interface to export and Import Accounting and related data.
    4. Develop Microsoft Access Database applications and Crystal Reports.
    5. Teach a monthly Crystal Reports class and host workshops to train clients. Provide client requested enhancements and tools.
    6. Develop Project Plans for all engagements with Microsoft Excel, Word, or MS Project.
    7. Resolved everyday problems with PO vouchers, matching, vendors, and payments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Accounting

Senior Technical Analyst/Representative Resume

Summary : An Information Systems professional with a broad range of experience in administration, development, and systems support, and would like to break into database administration.

Skills : Microsoft, Requirements Gathering, Analysis.

Description :

    1. Translated business requirements related to Wireless billing, rating, finance, and tax into functional requirements.
    2. Mentored business/stakeholders on the creation of business requirements and test plans.
    3. Worked closely with development teams during JAD sessions on design solutions.
    4. Developed and wrote over 100 queries to help users with various business needs.
    5. Maintained the Application server and Process Scheduler. Liaison between business and development teams.
    6. Analyzed the impact of business processes related to patches, fixes, issues, and upgrades.
    7. Maintained the interface for reconciled bank payments.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Programs

Senior Technical Analyst I Resume

Objective : Full-time position to provide professional analytical and technical skills and experience to maintain, complete and achieve business practices, projects and goals.

Skills : Oracle, VB Script, VBA, SQL, Typing.

Description :

    1. SQL query and data analysis to support customer efforts. PL/SQL - developed packages and procedures to support DoD customers.
    2. Developed source code and maintaining existing code to support multiple .NET Framework applications: ASP.NET, VB.NET.
    3. VB6 code development and modifications for existing applications. Developed and maintained for existing applications.
    4. Developed/Modified and maintained existing Crystal Report applications.
    5. Provide customer support of Ad-Hoc queries per request. Supported end-users with all computer related issues.
    6. Worked closely with test teams to ensure test cases satisfied the requirements.
    7. Assisted the QA team with defect identification. Assisted the development team with defect resolution.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Technology

Senior technical Analyst/Executive Resume

Headline : A position that would allow to utilize Information Technology industry knowledge and experience in an enterprise environment and to continue work in network design, implementation.

Skills : C++, Java, MS-Office.

Description :

    1. Execute and oversee labs based testing of computer products.
    2. Generated consistently accurate data for the features in PC Magazine.
    3. Managed support staff performing comparative testing and analysis.
    4. Supervised design, setup, and configuration of networked testbeds.
    5. Supported reviewers and contributing editors with critical data updates. Troubleshoot problematic products/drivers.
    6. Worked very closely with IT industry vendors to effect the necessary fixes of products.
    7. Collected and analyzed data of anomalous results and data for distribution to technical directors.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Senior technical Analyst/Technician Resume

Headline : Demonstrated achiever with exceptional knowledge of Help Desk and IT environments. Strong technical and customer service background in several industries. Works well under pressure, and communicates ideas.

Skills : Technical Support, Analytics, Problem Solving.

Description :

    1. Promoted from Analyst to Senior Analyst in first 8 months.
    2. Supervised and supported the Accenture laptop support desk at the Dow Chemical Alliance.
    3. Developed successful software solutions for Accenture laptops being used within the Dow network.
    4. Implemented a support database system for the submission of user requests and reporting.
    5. Created documentation, and a web based support site for user reference.
    6. Provided daily support of Windows 98, and Windows 2000.
    7. Worked closely with Dow and Accenture upper management for sign off of documentation for solution delivery.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
BA

Lead Senior Technical Analyst Resume

Summary : Extensive background in all aspects of the system development life cycle including system analysis, design, development, quality assurance, installation and training. Extremely adaptable to new technologies, software applications.

Skills : Mastery in Chinese, Technical Skills.

Description :

    1. Member of the project team implementing SAP throughout Cargill business units.
    2. Provided post-go-live support for implementations by managing issues and escalating risks.
    3. Worked alongside SAP team in co-engineering of custom Commodity Handling module in SAP.
    4. Performed complex enhancements and have knowledge of ECC, TM 8 and 9, SRM 7 and Vistex modules in SAP.
    5. Provided technical support for multiple upgrades, i.e. E2E team member representing software development.
    6. Enhancement packs, SRM 7.0, TM 9.1 Assisted in implementation of integrations to Websphere and Tibco.
    7. Entered all production issues using in house system Virtual Tech.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Technology

Associate Senior Technical Analyst Resume

Summary : A position that allows to use people skills, technical skills and improve on current skills. Enjoy working with software and the implementation and configuration of software in Unix/Linux environments.

Skills : Communication Skills, Technical Skills.

Description :

    1. Provide support for highly advanced telecom software. Take calls and emails from customers and tracks issues via Resolve.
    2. Resolve automatically preassigned issues based on technical skills of analysts.
    3. Responsible for verifying, researching and testing issues.
    4. Resolving issues and determining if a defect exists and opening defects for the fix.
    5. Work as a subject matter expert for our NumeriTrack(Number Inventory Solution).
    6. Responsible for installing and maintaining support instances. Working on projects as directed by the manager.
    7. Supported all software and hardware related issues. Supported all MS Office suite applications.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Asst. Senior Technical Analyst Resume

Headline : Experience developing and administering system and information ownership, data classification guidelines, standards and procedures. Experience in a variety of data processing environments ranging from programming.

Skills : MS-Office, MS-Excel, Java.

Description :

    1. Performed hardware benchmarking and testing for various consumer electronics.
    2. Revised and audited catalog of existing user manuals for company products.
    3. Created a new process for the creation of user manuals and wrote user manuals for new products.
    4. Managed office documentation, test reports, and company products.
    5. Setup customer service operations configured Salesforce desk software and business phone system.
    6. Prototyped and assisted with the design of new consumer products.
    7. Maintained client's accounts in Active directory. Served as CEO's right-hand technical analyst.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Computer Engineering

Senior Technical Analyst Resume

Summary : Technical Management Leadership Customer Service Cross Functional Teaming Regulatory Compliance Project Management Staffing Testing Standards System Migration Vendor Relations End-user Support.

Skills : Project Management, UNIX, LINUX, Windows 7.

Description :

    1. Supervised five associates in production support of Mail Order Pharmacy. Administration of OS/2 LAN Server and Windows/NT networks.
    2. Repaired and installed various personal computers.
    3. Installed and configured several different types of software packages.
    4. Configured and installed Token Ring and 10/100 Base T Ethernet cabling.
    5. Generated facility computer reports for management. Activated new accounts on the Local Area Network.
    6. Configured new pc and laptops build using the following tools, Ghost, Ris, CD installations.
    7. Supported all wireless devices: Blackberries, curve, pearl, and 8700 models.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration