Senior Technical Analyst Resume Samples

Description :

1. Served as phone support professional, specializing in remote support for the 250 person sales force.
2. Performed extra duties, such as creating all Network User accounts in the brand-new Active Directory.
3. Performed desk-side duties for the Executive Management Team.
4. Performed user requests to restore files/folders from share drives, using NetBackup.
5. Managed the Facility Access system for 3 locations. Configured and installed and the new Facility Access security system.
6. Planned, scheduled and administered many Projects outside the realm of the helpdesk.
7. Managed the project to migrate laptops from W2k to XP at a national sales conference.

Experience

2-5 Years

Level

Junior

Education

Geography

Description :

1. Provided support for a broad range of facility and zone-based IT&S equipment. Networking, VOIP, software and hardware support.
2. Supported Active Directory, VMWare Virtual Machines, Ubuntu-based HP Zero Clients.
3. Mentored new analysts and provided training to none-IT&S employees.
4. Provided advanced, hands-on technical support across a broad range of technical user problems; repairs equipment.
5. Investigated hardware problems and perform minor system hardware and communication connection repairs.
6. Managed Litigation holds for the Law Dept. Configured Scan mail for antivirus for Exchange Server.
7. Reported to Configuration Team for any changes or maintenance that needed to be done on servers.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Supervised five associates in production support of Mail Order Pharmacy.
2. Generated facility computer reports for management. Administration of OS/2 LAN Server and Windows/NT networks.
3. Installed and configured several different types of software packages.
4. Configured and installed Token Ring and 10/100 Base T Ethernet cabling.
5. Led Migration of OS2 to Windows 2000, XP involving users across three facilities and multiple departments.
   
6. Researched and coordinated the design and installation of a new audiovisual conference room.
7. Logged and tracked incidents and requests; reviewed incident and request tracking databases.

Experience

10+ Years

Level

Senior

Education

Technology

Description :

1. Install, implement, Integrate, and provide support for MAS90, and MAS200 ERP modules.
2. Provide Technical support for clients in desktop software programs.
3. Develop Excel and Access interface to export and Import Accounting and related data.
4. Develop Microsoft Access Database applications and Crystal Reports.
5. Teach a monthly Crystal Reports class and host workshops to train clients. Provide client requested enhancements and tools.
6. Develop Project Plans for all engagements with Microsoft Excel, Word, or MS Project.
7. Resolved everyday problems with PO vouchers, matching, vendors, and payments.

Experience

5-7 Years

Level

Executive

Education

Accounting

Description :

1. Translated business requirements related to Wireless billing, rating, finance, and tax into functional requirements.
2. Mentored business/stakeholders on the creation of business requirements and test plans.
3. Worked closely with development teams during JAD sessions on design solutions.
   
4. Developed and wrote over 100 queries to help users with various business needs.
5. Maintained the Application server and Process Scheduler. Liaison between business and development teams.
6. Analyzed the impact of business processes related to patches, fixes, issues, and upgrades.
7. Maintained the interface for reconciled bank payments.

Experience

7-10 Years

Level

Management

Education

Programs

Description :

1. SQL query and data analysis to support customer efforts. PL/SQL - developed packages and procedures to support DoD customers.
2. Developed source code and maintaining existing code to support multiple .NET Framework applications: ASP.NET, VB.NET.
3. VB6 code development and modifications for existing applications. Developed and maintained for existing applications.
4. Developed/Modified and maintained existing Crystal Report applications.
5. Provide customer support of Ad-Hoc queries per request. Supported end-users with all computer related issues.
6. Worked closely with test teams to ensure test cases satisfied the requirements.
7. Assisted the QA team with defect identification. Assisted the development team with defect resolution.

Experience

2-5 Years

Level

Junior

Education

Technology

Description :

1. Execute and oversee labs based testing of computer products.
2. Generated consistently accurate data for the features in PC Magazine.
3. Managed support staff performing comparative testing and analysis.
4. Supervised design, setup, and configuration of networked testbeds.
5. Supported reviewers and contributing editors with critical data updates. Troubleshoot problematic products/drivers.
6. Worked very closely with IT industry vendors to effect the necessary fixes of products.
7. Collected and analyzed data of anomalous results and data for distribution to technical directors.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Promoted from Analyst to Senior Analyst in first 8 months.
2. Supervised and supported the Accenture laptop support desk at the Dow Chemical Alliance.
3. Developed successful software solutions for Accenture laptops being used within the Dow network.
4. Implemented a support database system for the submission of user requests and reporting.
5. Created documentation, and a web based support site for user reference.
6. Provided daily support of Windows 98, and Windows 2000.
7. Worked closely with Dow and Accenture upper management for sign off of documentation for solution delivery.

Experience

5-7 Years

Level

Consultant

Education

BA

Description :

1. Member of the project team implementing SAP throughout Cargill business units.
2. Provided post-go-live support for implementations by managing issues and escalating risks.
3. Worked alongside SAP team in co-engineering of custom Commodity Handling module in SAP.
   
4. Performed complex enhancements and have knowledge of ECC, TM 8 and 9, SRM 7 and Vistex modules in SAP.
5. Provided technical support for multiple upgrades, i.e. E2E team member representing software development.
6. Enhancement packs, SRM 7.0, TM 9.1 Assisted in implementation of integrations to Websphere and Tibco.
7. Entered all production issues using in house system Virtual Tech.

Experience

7-10 Years

Level

Management

Education

Technology

Description :

1. Provide support for highly advanced telecom software. Take calls and emails from customers and tracks issues via Resolve.
2. Resolve automatically preassigned issues based on technical skills of analysts.
3. Responsible for verifying, researching and testing issues.
4. Resolving issues and determining if a defect exists and opening defects for the fix.
5. Work as a subject matter expert for our NumeriTrack(Number Inventory Solution).
6. Responsible for installing and maintaining support instances. Working on projects as directed by the manager.
7. Supported all software and hardware related issues. Supported all MS Office suite applications.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Performed hardware benchmarking and testing for various consumer electronics.
2. Revised and audited catalog of existing user manuals for company products.
   
3. Created a new process for the creation of user manuals and wrote user manuals for new products.
4. Managed office documentation, test reports, and company products.
5. Setup customer service operations configured Salesforce desk software and business phone system.
6. Prototyped and assisted with the design of new consumer products.
7. Maintained client's accounts in Active directory. Served as CEO's right-hand technical analyst.

Experience

5-7 Years

Level

Executive

Education

Computer Engineering

Description :

1. Supervised five associates in production support of Mail Order Pharmacy. Administration of OS/2 LAN Server and Windows/NT networks.
2. Repaired and installed various personal computers.
3. Installed and configured several different types of software packages.
4. Configured and installed Token Ring and 10/100 Base T Ethernet cabling.
5. Generated facility computer reports for management. Activated new accounts on the Local Area Network.
6. Configured new pc and laptops build using the following tools, Ghost, Ris, CD installations.
7. Supported all wireless devices: Blackberries, curve, pearl, and 8700 models.

Experience

10+ Years

Level

Senior

Education

Business Administration