Senior Technical Support Analyst Resume Samples

Working generally for software, hardware, and IT company, the Senior Technical Support Analyst undertakes various supervisory responsibilities. Common work tasks seen on the Senior Technical Support Analyst Resume include – providing information system technical support; solving issues and feature requests raised by the development team; identifying problems related to IT system operations, providing potential workarounds; responding to service tickets; assisting with all technical related problems such as installations, network failures; and hardware malfunctions; and completing IT support logs.

The most sought-after skills for the post include the following – familiarity with networking systems and protocols; knowledge of remote desktop support systems; in-depth knowledge of computer hardware systems, routers and peripherals; and knowledge of operating systems; enterprise software and server systems. A degree in IT or Computer science is regarded as the minimum requirement.

Senior Technical Support Analyst Resume example

Senior Technical Support Analyst Resume

Summary : Summary Statement: Utilizing strong technical expertise hardware, software platforms resolve critical operational problems, which elevates system time. Excellent communication skills provide system solutions increase productivity. Experience includes administrating Microsoft operating systems applications Servers, desktops.

Skills : Windows Server 2008, Windows Server 2012, Windows Server 2003, Windows Desktop.

Description :

    1. Deployed wise thin clients for all user desktops call center and 15 dealerships.
    2. Supervised  IT operations for Plano, Dallas call centers,  twenty dealerships.
    3. Supported desktop environment for Dallas, Fort Worth.
    4. Provided project management for new store openings and store remodels.
    5. Proficient with TCP/IP, IPX/SPX, and NetBEUI protocols.
    6. Performed desktop and Laptop builds.
    7. Administered all user accounts, Policies, Profiles and file access restrictions using Active Directory.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate


Sr.Senior Technical Support Analyst Resume

Summary : Highly motivated IT professional with proven experience Technical Support, Database Administration Quality Assurance. Multi-tasks persistent problem solver. Dependable team player with keen analytical troubleshooting skills

Skills : Server, System Administrator.

Description :

    1. Supervised  IT operations for Plano, Dallas call centers, fifteen dealership, five dealerships remotely.
    2. Provided project management for new store openings and store remodels.
    3. Administered Windows NT, 2000, 2003, 2008 Active Directory, DHCP, WINS, DNS, and print Servers.
    4. Proficient with TCP/IP, IPX/SPX, and NetBEUI protocols.
    5. Performed deskto Laptop builds.
    6. Administered all user accounts, Policies, Profiles file access restrictions using Active Directory.
    7. Setup new store containers using Active Directory, including security.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate


Jr.Senior Technical Support Analyst Resume

Objective : Working EMC Storage Consultant, EMC products (BLOCK & FILE LEVEL (UNIFIED)) includes Symmetrix-DMX-VMAX, Unified-VNX, Recover point Appliance (RPA), Isilon, Vplex, Xtrem-IO with SAN (MDS/Cisco Series Enterprise Directors & Departmental Switches), Red Hat Linux, & VMware-ESX 5.0/5.5 in HP Blade Centers, & CISCO UCS Hardware.

Skills : Cisco, Servers, Windows, Networking, Kaseya, Microsoft.

Description :

    1. Responsible for Installation, Configuration, Administration & Trouble shooting  ESX 4.x, Virtual Center, VI Client.
    2. Responsible for Configuring Integrated Light out (ILO) & Hardware RAID 1+0 using Array configuration Utility.
    3. Responsible for Advice  local tech admins for patching servers to Ethernet switch & FC/ISCSI switch.
    4. Responsible for Installation configuration  virtual machines  Enterprise SAN and NAS environment.
    5. Responsible for Adding New Virtual Disk  Virtual Machine.
    6. Responsible for Troubleshooting operations issue VMs and storage LUNs.
    7. Responsible for Creating and managing VMWare cluster.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
B.E In ELECTRONICS & INSTRUMENTATION

Asst.Senior Technical Support Analyst Resume

Summary : Over 20 years IT technical leadership experience both support, technical business applications areas. Proven project management organization skills during large-scale projects such Electronic Medical Records Systems, Large Account Management, Technical Support, Systems analysis, Project Systems implementation, Enterprise Automation, Strategic Data Center Migrations, Month end coordination.

Skills : Remote Computer Troublshooting, Network Troubleshooting, Hardware Troubleshooting, Documentation, Communication .

Description :

    1. Managed IT strategy, infrastructure, development,  support within  department.
    2. Responsible for administering user accounts, performing server subsystem configuration, network management at departmental level.
    3. Responsible for General system maintenance  input to the design  organization systems mission architecture.
    4. Developed processes and standard operating procedures maintain system configurations, user accounts, permissions, data files, directories folders.
    5. Managed system health status  ensure availability, reliability,  data integrity.
    6. Conduct training, user support, maintain documentation contracts, and provide front line customer support for IT related problems.
    7. Enabling HA and DRS features in a cluster.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
B.S. In Computer Information Systems

Associate. Senior Technical Support Analyst Resume

Summary : Technical Support/ Client Support / Application Performance / Operations Management Information Technology professional accountable application technical support and client support multiple industries including retail government. Department management, web-based Application Performance Management (APM) payments industry.

Skills : Microsoft Word, Microsoft Excel.

Description :

    1. Engaged with  technical client support for  Asset Management company.
    2. Accountable building, installing,  supporting retail interactive digital experiences multiple brands, installed  multiple locations.
    3. Supported team addressing client issues via both phone  email client ticketing.
    4. Built, installed,  first level client support major retailers with varying interactive digital experiences  multiple locations.
    5. Built QA group after hour support team, which increased quality of service and promotedn company's reputation.
    6. Administered all mail accounts on Exchange 5.5, 2003 and 2007 servers.
    7. Responsible for LAN/WLAN connectivity, maintenance  updates.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science In Computer Information Systems

Senior Technical Support Analyst III Resume

Headline : To gain employment with strong corporation effort management technical abilities, guide grow with corporation.

Skills : I.T. Service Operation and Management, Database Management.

Description :

    1. Analyzed new technology-based POS best-selling devices, including smart phones and ecommerce software.
    2. Identified weaknesses and strengths of each device and reported findings to product manager, significantly impacting marketing strategy.
    3. Responsible for installing and maintaining Radio Frequency Identification (RFID) applications using Impinj Speedway and xArray technology.
    4. Managed and implemented hardware and software installations.
    5. Responsible for Remote system configuration and support with Vmware and virtualization access using VPN.
    6. Managed system health status  ensure availability, reliability,  data integrity.
    7. Proficient with TCP/IP, IPX/SPX, and NetBEUI protocols.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Senior Technical Support Analyst II Resume

Summary : Over 15 years of professional experience working within Fortune 500 companies technical analysis, project management and sales leadership roles. Over 10 years of IT experience in Tier 1 & 2 Helpdesk, NOC and SAN Helpdesk roles.

Skills : SharePoint, Adobe, Dreamweaver, GIMP, MS Office Suite,.

Description :

    1. Worked Microsoft NT and XP environment a 24 / 7 Call Center, Supporting clients across globe.
    2. Installed / Configured  Trouble Shoot VPN clients using PKI and Secure ID for remote access.
    3. Created maintain user domain accounts using Active Directory.
    4. Provided support for modem / DSL / Wireless Routers on connectivity issues for Remote users.
    5. Provided remote administrative assistance resolve email account problems, dialup, network connectivity printer configurations.
    6. Worked with remedy and active directory, and basic VPN troubleshooting.
    7. Managed high priority customer orders for government bureaus.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certificate Of Completion In Computers

Senior Technical Support Analyst I Resume

Summary : Specialize problem solving issues Laboratory concerning software issues, patient results, instrumentation LIS Administration, Senior Technical Support Specialist Skilled working under pressure preforming multiply tasks once Specialty areas UNIX, Coding, SQL's.

Skills : Cisco, Servers, Windows, Networking, Kaseya, Microsoft.

Description :

    1. Responded and resolved service requests.
    2. Developed implemented information systems standards  procedures (hardware, software, processes, procedures, data flow, work flow, conventions, templates, skills and training).
    3. Developed delivered computing training (including PDA training, file management, remote computing), related job aids.
    4. Managed  maintained loaner equipment (projectors  digital cameras).
    5. Maintained computer systems  Windows AD environment (using SMS and other remote management tools).
    6. Performed preparation and coordination tasks associated with disposal of obsolete computers.
    7. Maintained inventory database for hardware, software licensing.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.A. In Computer Science

Lead Senior Technical Support Analyst Resume

Headline : Seeking Data Base Administrator position where utilize analytical procedural skills solve business problems contribute success company. strong technical customer services skills along with cross functional knowledge from experience working software industry.

Skills : EXCEL, Salesforce, SQL.

Description :

    1. Oversaw over $100 million transactions in 5 years.
    2. Sorted lookup transaction data for clients by Excel or DML in SQL.
    3. Identified transaction errors and analyzed risk of transaction chargebacks and declines from big data pull.
    4. Provided chargeback solutions and training to clients.
    5. Oversaw e-commerce account  Card Not Present business to comply PCI-DSS, SSL, credit or debit card network regulation.
    6. Built QA group after hour support team, which increased quality of service and promotedn company's reputation.
    7. Input 36000+ after hour tech support records into database five years, and used Excel Vlookup and Pivot Table to find out general issues, and then developed  automated troubleshooting guide for after hour team.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.A. In Economics

Senior Technical Support Analyst Resume

Objective : Over fourteen years technical aproject management experience supporting unified communication systems multinational global companies providing analytical support, implementation,administration,troubleshooting Strong communication presentation skills versatility successfully working with business IT communities.

Skills : Windows, Mac OS X, IOS, Android, Word, Troubleshooting, Technical Support, Excel.

Description :

    1. Provided onsite remote support more than 300 end-user clients with software, hardware network connectivity issues.
    2. Responsible for Onsite remote management of DELL servers, Cisco switches, routers access points.
    3. Setup maintenance  HP and Konica Minolta network printers.
    4. Responsible for LAN/WLAN connectivity, maintenance  updates.
    5. Hired 3rd party cabling vendors  additions changes infrastructure - new WLAN wiring,  data drops.
    6. Worked closely with Sprint/Local Telco remote network team resolve head any location downtime  loss of network connectivity.
    7. Oversaw IT infrastructure setup.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computer Information Systems