Working generally for software, hardware, and IT company, the Senior Technical Support Analyst undertakes various supervisory responsibilities. Common work tasks seen on the Senior Technical Support Analyst Resume include – providing information system technical support; solving issues and feature requests raised by the development team; identifying problems related to IT system operations, providing potential workarounds; responding to service tickets; assisting with all technical related problems such as installations, network failures; and hardware malfunctions; and completing IT support logs.
The most sought-after skills for the post include the following – familiarity with networking systems and protocols; knowledge of remote desktop support systems; in-depth knowledge of computer hardware systems, routers and peripherals; and knowledge of operating systems; enterprise software and server systems. A degree in IT or Computer science is regarded as the minimum requirement.
Summary : Summary Statement: Utilizing strong technical expertise hardware, software platforms resolve critical operational problems, which elevates system time. Excellent communication skills provide system solutions increase productivity. Experience includes administrating Microsoft operating systems applications Servers, desktops.
Skills : Windows Server 2008, Windows Server 2012, Windows Server 2003, Windows Desktop.
Description :
Deployed wise thin clients for all user desktops call center and 15 dealerships.
Supervised IT operations for Plano, Dallas call centers, twenty dealerships.
Supported desktop environment for Dallas, Fort Worth.
Provided project management for new store openings and store remodels.
Proficient with TCP/IP, IPX/SPX, and NetBEUI protocols.
Performed desktop and Laptop builds.
Administered all user accounts, Policies, Profiles and file access restrictions using Active Directory.
Experience
10+ Years
Level
Senior
Education
Associate
Sr.Senior Technical Support Analyst Resume
Summary : Highly motivated IT professional with proven experience Technical Support, Database Administration Quality Assurance. Multi-tasks persistent problem solver. Dependable team player with keen analytical troubleshooting skills
Skills : Server, System Administrator.
Description :
Supervised IT operations for Plano, Dallas call centers, fifteen dealership, five dealerships remotely.
Provided project management for new store openings and store remodels.
Administered Windows NT, 2000, 2003, 2008 Active Directory, DHCP, WINS, DNS, and print Servers.
Proficient with TCP/IP, IPX/SPX, and NetBEUI protocols.
Performed deskto Laptop builds.
Administered all user accounts, Policies, Profiles file access restrictions using Active Directory.
Setup new store containers using Active Directory, including security.
Experience
10+ Years
Level
Senior
Education
Associate
Jr.Senior Technical Support Analyst Resume
Objective : Working EMC Storage Consultant, EMC products (BLOCK & FILE LEVEL (UNIFIED)) includes Symmetrix-DMX-VMAX, Unified-VNX, Recover point Appliance (RPA), Isilon, Vplex, Xtrem-IO with SAN (MDS/Cisco Series Enterprise Directors & Departmental Switches), Red Hat Linux, & VMware-ESX 5.0/5.5 in HP Blade Centers, & CISCO UCS Hardware.
Responsible for Installation, Configuration, Administration & Trouble shooting ESX 4.x, Virtual Center, VI Client.
Responsible for Configuring Integrated Light out (ILO) & Hardware RAID 1+0 using Array configuration Utility.
Responsible for Advice local tech admins for patching servers to Ethernet switch & FC/ISCSI switch.
Responsible for Installation configuration virtual machines Enterprise SAN and NAS environment.
Responsible for Adding New Virtual Disk Virtual Machine.
Responsible for Troubleshooting operations issue VMs and storage LUNs.
Responsible for Creating and managing VMWare cluster.
Experience
2-5 Years
Level
Junior
Education
B.E In Electronics
Asst.Senior Technical Support Analyst Resume
Summary : Over 20 years IT technical leadership experience both support, technical business applications areas. Proven project management organization skills during large-scale projects such Electronic Medical Records Systems, Large Account Management, Technical Support, Systems analysis, Project Systems implementation, Enterprise Automation, Strategic Data Center Migrations, Month end coordination.
Managed IT strategy, infrastructure, development, support within department.
Responsible for administering user accounts, performing server subsystem configuration, network management at departmental level.
Responsible for General system maintenance input to the design organization systems mission architecture.
Developed processes and standard operating procedures maintain system configurations, user accounts, permissions, data files, directories folders.
Managed system health status ensure availability, reliability, data integrity.
Conduct training, user support, maintain documentation contracts, and provide front line customer support for IT related problems.
Enabling HA and DRS features in a cluster.
Experience
7-10 Years
Level
Management
Education
B.S. In Computer
Associate. Senior Technical Support Analyst Resume
Summary : Technical Support/ Client Support / Application Performance / Operations Management Information Technology professional accountable application technical support and client support multiple industries including retail government. Department management, web-based Application Performance Management (APM) payments industry.
Skills : Microsoft Word, Microsoft Excel.
Description :
Engaged with technical client support for Asset Management company.
Supported team addressing client issues via both phone email client ticketing.
Built, installed, first level client support major retailers with varying interactive digital experiences multiple locations.
Built QA group after hour support team, which increased quality of service and promotedn company's reputation.
Administered all mail accounts on Exchange 5.5, 2003 and 2007 servers.
Responsible for LAN/WLAN connectivity, maintenance updates.
Experience
7-10 Years
Level
Management
Education
BS In Computer
Senior Technical Support Analyst III Resume
Headline : To gain employment with strong corporation effort management technical abilities, guide grow with corporation.
Skills : I.T. Service Operation and Management, Database Management.
Description :
Analyzed new technology-based POS best-selling devices, including smart phones and ecommerce software.
Identified weaknesses and strengths of each device and reported findings to product manager, significantly impacting marketing strategy.
Responsible for installing and maintaining Radio Frequency Identification (RFID) applications using Impinj Speedway and xArray technology.
Managed and implemented hardware and software installations.
Responsible for Remote system configuration and support with Vmware and virtualization access using VPN.
Managed system health status ensure availability, reliability, data integrity.
Proficient with TCP/IP, IPX/SPX, and NetBEUI protocols.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Senior Technical Support Analyst II Resume
Summary : Over 15 years of professional experience working within Fortune 500 companies technical analysis, project management and sales leadership roles. Over 10 years of IT experience in Tier 1 & 2 Helpdesk, NOC and SAN Helpdesk roles.
Skills : SharePoint, Adobe, Dreamweaver, GIMP, MS Office Suite,.
Description :
Worked Microsoft NT and XP environment a 24 / 7 Call Center, Supporting clients across globe.
Installed / Configured Trouble Shoot VPN clients using PKI and Secure ID for remote access.
Created maintain user domain accounts using Active Directory.
Provided support for modem / DSL / Wireless Routers on connectivity issues for Remote users.
Developed implemented information systems standards procedures (hardware, software, processes, procedures, data flow, work flow, conventions, templates, skills and training).
Developed delivered computing training (including PDA training, file management, remote computing), related job aids.
Managed maintained loaner equipment (projectors digital cameras).
Maintained computer systems Windows AD environment (using SMS and other remote management tools).
Performed preparation and coordination tasks associated with disposal of obsolete computers.
Maintained inventory database for hardware, software licensing.
Experience
10+ Years
Level
Senior
Education
B.A. In Computer Science
Lead Senior Technical Support Analyst Resume
Headline : Seeking Data Base Administrator position where utilize analytical procedural skills solve business problems contribute success company. strong technical customer services skills along with cross functional knowledge from experience working software industry.
Skills : EXCEL, Salesforce, SQL.
Description :
Oversaw over $100 million transactions in 5 years.
Sorted lookup transaction data for clients by Excel or DML in SQL.
Identified transaction errors and analyzed risk of transaction chargebacks and declines from big data pull.
Provided chargeback solutions and training to clients.
Oversaw e-commerce account Card Not Present business to comply PCI-DSS, SSL, credit or debit card network regulation.
Built QA group after hour support team, which increased quality of service and promotedn company's reputation.
Input 36000+ after hour tech support records into database five years, and used Excel Vlookup and Pivot Table to find out general issues, and then developed automated troubleshooting guide for after hour team.
Experience
5-7 Years
Level
Executive
Education
B.A. In Economics
Senior Technical Support Analyst Resume
Objective : Over fourteen years technical aproject management experience supporting unified communication systems multinational global companies providing analytical support, implementation,administration,troubleshooting Strong communication presentation skills versatility successfully working with business IT communities.
Skills : Windows, Mac OS X, IOS, Android, Word, Troubleshooting, Technical Support, Excel.
Description :
Provided onsite remote support more than 300 end-user clients with software, hardware network connectivity issues.
Responsible for Onsite remote management of DELL servers, Cisco switches, routers access points.
Setup maintenance HP and Konica Minolta network printers.
Responsible for LAN/WLAN connectivity, maintenance updates.
Hired 3rd party cabling vendors additions changes infrastructure - new WLAN wiring, data drops.
Worked closely with Sprint/Local Telco remote network team resolve head any location downtime loss of network connectivity.
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