Senior Technical Support Specialist Resume Samples

A Senior Technical Support Specialist provides support to the IT department and innovation team and ensures that all operations and technical functionalities are carried out smoothly. Job duties associated to this role are listed on the Senior Technical Support Specialist Resume as – assessing the system’s potentialities; reaching goals of computer systems, studying capacity and workload of computer systems; evaluating potential enhancements and expansion; making improvements to current programs; installing software as needed into the computers, ensuring best software and hardware productivity; testing computer components; writing operating instructions, and updating technical and professional knowledge by networking and partaking in workshops.

A well-drafted resume mentions the following qualifications – problem-solving skills, the ability to present technical information; experience in testing and maintaining new and existing software; knowledge of techniques needed to maintain the relationship with vendors; and the ability to tune network and database performance. Jobseekers prefer to see a degree in the field of IT of computer science while hiring for this role.

Senior Technical Support Specialist Resume example

Senior Technical Support Specialist Resume

Summary : With over 10 years as computer professional, have specialized operating systems, database systems management. team player with excellent oral and written communication skills. detail-oriented person with passion for producing quality results that exceed expectations. extensive experience working with demanding multi-national customers high-touch technical support environment. have diverse employment interests, including customer support, education training, technical writing, editing.

Skills : Customer Service, Operating Systems, Database Management, CCNA.

Description :

    1. Supported variety  critical system software products including database transaction management, database duplication  disaster recovery, event distribution logging, application visualization,performance management.
    2. Managed customer inquiries; assisted with product installation, configuration,  usage issues.
    3. Provided end-to-end problem resolution, including line  code problem isolation  test case.
    4. Documented technical solutions for rediscovery.
    5. Represented support organization escalation-  crisis-management teams.
    6. Participated  cross-disciplinary teams  solve particularly complex critical problems.
    7. Mentored junior specialists  conducted workshops areas  product specialty.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.S. In Computer Science


Sr.Senior Technical Support Specialist Resume

Summary : Summary With over 30 years of computer professional, specialized operating systems, database systems management. team player with excellent oral written communication skills. detail-oriented person with passion producing quality results that exceed expectations. Have 26 years' experience working with demanding multi-national customers high-touch technical support environment.

Skills : Customer Support, Operating Systems, Database Management Systems, Disaster Recovery, Microsoft Office, Windows.

Description :

    1. Supported  variety  critical system software products including database transaction management, database duplication  disaster recovery, event distribution  logging,  application visualization, performance management.
    2. Provided end-to-end problem resolution, including line of code problem isolation and test case; and documented technical solutions for rediscovery.
    3. Participated  cross-disciplinary teams  solve particularly complex critical problems.
    4. Mentored junior specialists  conducted workshops  areas product specialty.
    5. Provided technical assistance to benchmark efforts, wrote and reviewed technical documentation; and updated technical manuals.
    6. Monitored daily batch processes and nightly backups.
    7. Setup and managed data server to link all NMR host computers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.S. In Computer Science


Jr.Senior Technical Support Specialist Resume

Headline : Highly motivated ,enthusiastic professional with twenty years systems management support hands-on experience seeking systems engineer opportunity with excellent company. have outstanding interpersonal communications, problem solving, project management analytical capabilities, flexible to work autonomously team player with demonstrated strengths leadership mentoring situations.

Skills : Computer Software: Windows 7 & 8, OS X Mavericks & OS X Yosemite OS X El Capitan OS Sierra.

Description :

    1. Interpreted problems  provided technical support hardware, software,  systems.
    2. Planned, coordinated,  implemented network security measures.
    3. Answered telephone calls, analyzed problems  using automated diagnostic programs, resolved recurring difficulties.
    4. Leaded team of 5 help desk technicians.
    5. Answered telephone calls from users and ran automatic diagnostic programs resolve problems.
    6. Installed, modified, cleaned,  repaired computer hardware and software.
    7. Wrote training manuals  trained computer users use new computer hardware software.
    8. Oversaw the daily performance of the company's computer systems and evaluated software programs to determine their usefulness.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS In Aerospace Engineering

Asst. Senior Technical Support Specialist Resume

Objective : Analytical, skilled highly-experienced professional with track record success technical scientific/chemistry research, application support laboratory oversight. Accomplished background combining technical chemistry expertise leadership full application support project responsibilities.

Skills : SQL, .Net, Java.

Description :

    1. Served key member Research Products Development  Life Sciences Group with accountability  managing 26 NMR systems used new product development, final test and application support.
    2. Assumed  broad scope  responsibilities, including scheduling, maintenance, troubleshooting  capital asset inventory, field engineer support functions for software installation, automation, RF amplifiers, cold probe, installation overall system and magnet stability.
    3. Directed asset management, system moves and IT infrastructure.
    4. Worked closely with application scientists, electrical and mechanical engineers and software application programmers to performance daily tasks.
    5. Performed final test support for cold probe development , repair.
    6. Provided just-in-time hardware/software support  new product final test engineers.
    7. Supported field service engineers with complex technical problems, performing various tasks, including troubleshooting, testing analysis determine  effective resolution.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Ph.D. In Chemistry

Associate.Senior Technical Support Specialist Resume

Summary : Experienced adaptable IT professional with 5+ years of customer service experience seeking contribute acquired skills within technical support role.

Skills : Microsoft Office, Windows 7, Windows 8, Windows Server 2008, Exchange Server.

Description :

    1. Provided IT service  support consumers  small businesses onsite and remotely.
    2. Served virtual IT department for companies who don't have their own IT staff.
    3. Possessed excellent technical  customer services skills.
    4. Worked well under pressure  all types of environments.
    5. Serviced Dell, HP, IBM, Compaq service support.
    6. Replaced hardware upgrades repair  multiple vendor products including motherboard replacements  laptops  desktops, LCD replacements,  power supply replacements.
    7. Provided warranty support for Dell, Toshiba Sony laptops  desktop.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certificate

Senior Technical Support Specialist III Resume

Objective : Career within an organization where can use current information technology skills knowledge to help others while acquiring new skills, experience(s) IT Industry certifications.

Skills : Technical Support, Computer, Linux, Computer Administration, Storage.

Description :

    1. Assisted with supervisory duties Organizational Learning Support department, including ensuring proper coverage for various support channels,  coordinating training of new hires.
    2. Worked closely with management  various weekly/monthly reports databases, including Service Level Agreement (SLA) for our call center.
    3. Assisted management with input strategies for future growth departmental development.
    4. Provided front line online Centra learning support  all brokers  sales associates via telephone, product, email,  support database.
    5. Worked with Development, QA Product Management teams defects and potential feature enhancements  Learning Management System (LMS).
    6. Conducted online training  necessary using Web Ex online training environment via VoIP.
    7. Responsible configuration, deployment  support mobile wireless network lab.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates Of Programming

Senior Technical Support Specialist II Resume

Headline : Obtain position that will utilize skills work experience areas of IT Security, Customer Service, Networking, Information Technology with challenges grow and opportunities.

Skills : Excel, HTML, Word, CSS, MDM: Airwatch, XenMobile, MaaS360, MobileIron, Good Technology.

Description :

    1. Provided vendor management to clients.
    2. Supported online products and conducted training sessions for customers.
    3. Researched  documented any bugs  online program.
    4. Troubleshot bugs associated with product documented all calls.
    5. Activated 10+ products a day within one hour of receiving order.
    6. Conducted 10+ training sessions per month using Selectory through webinars.
    7. Researched how to import data into ACT  documented mail merging using MS Word and Excel.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Senior Technical Support Specialist I Resume

Objective : Experienced people development, performance coaching, training, including technical soft skills Strategist long-term thinker with short-term execution abilities.

Skills : Windows OS, Electronics Assembly.

Description :

    1. Responsible for  day-to-day support, user account creation (including mailboxes and file permissions).
    2. Responsible for Installation and maintenance network printers Maintenance  updating McAfee EPO Enterprise based Virus protection.
    3. Installed configure Veritas Backup Exec 10.0, responsible for all Backup Procedures  policies using Support  maintenance for all Web based Applications.
    4. Utilized components of Jigsaw Database to create advanced searches to create sales.
    5. Experienced in utility CIS applications support Experience in ITIL operational processes Experience providing 24X7 on call support.
    6. Resolved customer complaints using Right Now technology system in timely manner.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Master Of Science In Information Systems

Lead Senior Technical Support Specialist Resume

Summary : Highly qualified Senior Technical Support Specialist with experience industry. Enjoy creative problem solving and getting exposure multiple projects, and would excel collaborative environment which your company prides itself.

Skills : Microsoft Office, Customer Service, Troubleshooting.

Description :

    1. Entailed investigation  solving various issues regarding mobile devices.
    2. Troubleshot communicate knowledge  peers resolve escalations.
    3. Managed average  eighty tickets  day using Service Now ticketing system.
    4. Trained peers with new clients  various mobile device management systems such as: Mobileiron, Good for Enterprise, Airwatch, Maas360, Xenmobile, BES 5/10/12, Lotus Notes, and Exchange/Active Directory.
    5. Repaired miscellaneous computer parts  printer peripherals.
    6. Trained multiple associates individually  within group sessions , events.
    7. Conducted research on consumer trends and the effects of marketing and sales.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In Psychology, Sociology, And Criminology

Senior Technical Support Specialist Resume

Objective : Secure challenging position utilizing talents experience there fullest potential, while providing personal professional growth. Have outstanding interpersonal communications, problem solving, project management analytical capabilities, flexible to work autonomously team player with demonstrated strengths leadership mentoring situations.


Skills : MS Office, Management, Medical Terminology.

Description :

    1. Managed users e-mail accounts,  company wide personal folders.
    2. Supported calls on network issues in windows environment Install Microsoft Office 2000 applications remotely on numerous machines.
    3. Supported internal end users (hospital employees) 1500 / Over 30 Remote Hospital sites Taking 1500 calls per month On Call work is expected Active Directory (AD), Windows 95, .
    4. Administered security on Windows NT Domain including Windows NT workstations and Windows 98 / 2000 Workstations.
    5. Experienced with Magic / Remedy similar ticketing system Setting up employees in all remote locations  Cisco Unity Express Voip Voicemail and password resets.
    6. Installed SSI Certificates Configuring new users on Black Berry Enterprise Server with New Black Berry Device Activations.
    7. Supported over 10 proprietary medical applications such as CPSI, Orchard Harvest, Respironics, Precyse Medical Records Scanning Application , Stockell , Neurostar , Meddispense and Epic.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates In Systems Engineering / Network