A Service Analyst works for the customer service department and analyses the operations, and provides recommendations on ways to improve productivity and customer satisfaction levels. Typical work activities listed on the Service Analyst Resume include the following – analyzing and summarizing customer issues to prepare appropriate solutions/clarifications to respond to customers; evaluating and prioritizing customer inquiries to better serve the customers; maintaining history records and related problems documentation for future reference; maintaining relationships with other internal departments as well as client base to improve business performance, conducting training to customers and internal staffs on company products and services, and addressing customers professionally and respectfully.
Employers look for candidates with all these traits – proficient in MS Office Suite, knowledge of customer service practices, experience in mediation and conflict resolution techniques; data analysis experience, knowledge of research practices; fantastic interpersonal skills, and marketing or advertisement experience. Besides previous experience in customer service, job applicants showcase in their resumes a degree in marketing or a related field.
Summary : Innovative and strategic marketer with four years of experience in business analytics, branding, customer recruiting, and event planning. Currently earning MBA at Indiana University Kelley School of Business with focus in Marketing. U.S. resident with Canadian citizenship and fluency in Chinese.
Skills : IBM Mainframe Operator, Inventory Control, Telecom Financial Analysis, UNIX Admin on Avaya Voice Mail system. Cicso VoIP Admin.
Description :
Worked as a member of a team that was responsible for the service desk for a large corporation.
Analyzed daily PC, Network, Programming and Telecommunication issues and requests to create, work or assign incident tickets using the Magic system.
Managed various telecommunication projects including new installations and contract negotiations.
Performed daily administration of Avaya phone systems including Audix voice mail for facilities located throughout the U.S.
Managed business conference calling accounts including set up, deletion and cost analysis.
Financial Analyzed and monitored all telecommunication systems and associated billing for cost reduction which resulted in substantial savings for a large corporation.
Performed daily administration of Cicso VoIP for the Midwest region for a large corporation using Cicso Call Manager.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Service Analyst Resume
Summary : Service Analyst professional with over 12 years of progressive leadership and management experience Certified in Healthcare Information Systems, including substantial knowledge of Electronic Medical Records, HIPAA and SDLC 8 years of indirect Project Management experience working on various complex operating systems and software applications.
Skills : Digital Marketing, Event Planning, Social Media Management, Adobe Creative Suite, Data Analysis, Project Management, User Experience, User Experience, Customer Service, Salesforce, Sales.
Description :
Served as a liaison between telecom end user(s) and field technician(s) through the translation of local service request to ensure service order accuracy.
Worked with end users, technicians, engineers and management regarding system errors, fixes and upgrades.
Analyzed proposed local service request for errors and omissions pursuant to FCC regulations.
Implemented accountable strategies to ensure consistent quality compliance with PUC/FCC guidelines, resulting in a 97% compliance rate Created tables selecting, updating and adding data using SQL queries for system and user errors.
Saved the company $150k per month by correcting errors and testing for complex orders.
Reduced FCC fines/fees by $200k per month by implementing high priority strategies to eliminate redundancies in the system order process.
Routinely served as Project Team Leader to oversee and direct workflow and activity management for team members and reporting escalating issues as needed.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Service Analyst Resume
Objective : Accomplished Service Analyst professional with over 10 years of experience in accounting specializing in accounts receivable and accounts payable functions. Demonstrated ability to formulate advanced technology solutions that meet business needs. History of effectively leading staff and collaborating with multiple stakeholders to achieve and exceed organizational objectives.
Skills : Expert At Microsoft Products: Others To Include Visio, EtQ, Oracle, Discoverer, SQL And Adobe Acrobat Pro.
Description :
Transitioned successor for the role of Deduction Research Analyst for Schering-Plough Rx division.
Validated claims for recall, damaged goods, short-shipped items, and canceled orders.
Performed collection duties on rejected claims totaling approximately $36 million per year.
Collaborated with warehouse, customer service and billing team to determine validity of several hundred customer claims each month.
Organized internal meetings with supervisor, customer and warehouse for successful resolution on items disputed by Cardinal Health, Amerisource Bergen and other regional customers.
Managed monthly report from 3rd party processing facilities of items returned for recalls.
Trained and transitioned new Service Analyst for Schering-Plough Canada MCC as moved into Deduction Research role.
Experience
2-5 Years
Level
Executive
Education
Master Of Arts
Service Analyst Resume
Headline : As a Service Analyst, responsible for Resolving hardware and software problems within established service level agreements, Processing incidents and service requests through established incident and request fulfillment processes.
Skills : Microsoft Office, Powershell, Networking, Active Directory.
Description :
Worked for Metropolitan council on the Metro Transit Department.
Worked on various part of the web application.
Ensured payments were received within agreeable payment terms for Schering-Plough Canada MCC Key accounts.
Validated and processed promotional items for customers through Siebel.
Gathered and analyzed various data in support of system upgrades and personnel training Implemented and manage Service Level Agreement performance metrics.
Interacted and worked with system developers during the development phase to ensure that business and functional specifications are being accurately implemented.
Managed the wireless phone account including ordering cell phones and blackberries for large corporation.
Experience
5-7 Years
Level
Executive
Education
BS In Engineering
Service Analyst Resume
Objective : To seek a career opportunity with your company where I can utilize my knowledge and experience along with my professional and educational abilities to be an asset to the company.
Skills : Outlook, Travelling Skills.
Description :
Researched and approved credit/debit memos that were submitted to the service department for approval and calculated the service impact.
Supervised Inventory Specialists, ensured that the data entry and reconciliation's of all inventory functions were being adequately followed.
Aided in the process of developing inventory policy and procedures.
Traveled and performed audits on warehouses.
Performed data entry and reconciliations of all inventory functions.
Performed installs and training at customer locations on equipment that Sales Representatives sold.
Provided customer service to incoming calls.
Experience
2-5 Years
Level
Junior
Education
Associate Of Applied Science
Service Analyst Resume
Objective : Service Analyst with 3+ years of experience in Proactively looks at root causes and trends in incident handling, Providing feedback as part of ongoing process improvement activities, Elevating complex problems to most senior levels in a professional fashion.
Skills : Windows, Microsoft Suite, Analyst.
Description :
Received inbound calls from advisors who had service related issues.
Created a strong working relationship with advisors and their assistants.
Processed incoming on-line requests from advisors and resolved in a timely manner.
Strong interaction with clearing firm on routine brokerage account platform questions.
Communicated with appropriate areas to resolve advisors concerns and issues.
Worked collaboratively with operations, compliance and marketing departments to assure satisfaction of the needs of the advisor.
Kept up to date on changes to industry and business processes.
Experience
2-5 Years
Level
Executive
Education
GED
Service Analyst Resume
Headline : Service Analysts Reviews Flash Reporting MBA Budgeting Month Close Reporting Optimizations Preferred Category Analysis S, G&A Analysis Forecasting & Reporting Supporting Operations/Field Benchmarking Ad Hoc Analysis Contract Management Analysis.
Skills : Windows Server 2008 | 2003, Training Skills.
Description :
Analyzed customer financial requirements and acquired knowledge of retail products and services in the Banking Sector.
Performed cash transactions and account reconciliations and handled cash shipments and ATM transactions.
Developed extensive knowledge of the Procedures and Policies in the retail branches.
Developed knowledge about loan and credit line payments and gained a thorough understanding of the customer transaction requirements and was able to effectively communicate all available options to the customer.
Focused on business development and growth of the Branch.
Exhibited pro-activeness in the vertical and horizontal integration of the team members in the branch.
Analyzed Telecommunication problems on leased and owned Data Networks.
Experience
5-7 Years
Level
Executive
Education
MBA
Service Analyst Resume
Summary : Experienced stems from the avionics industry for more than 12 years, more specifically In-flight Entertainment (IFE) industry, with its products, legal and regulatory requirements related to that field. Utilized ISO 9001 & AS9100 quality management systems. I have been responsible for quality services including: supplier evaluation, verification of special processes, part acceptance planning, manufacturing process and quality plan review, defect analysis, timely root cause and corrective action implementation for affected products.
Skills : Microsoft Office, Oracle SQL.
Description :
Collaborated with business analysts at client banks to investigate and resolve monetary and new account problems between cardholders and issuing institutions.
Reassigned to Core/Pricing team in recognition of in-depth product knowledge and versatility following department reorganization.
Maintained effective relationships with client company representatives.
Initiated calls to clients to proactively resolve problems impacting them or their cardholders.
Successfully averted major legal liability issues for a major clients.
Discovered discrepancy in disclosure notification and coordinated problem resolution with the Legal Department, Computer Programmers, and clients impacted.
Coordinated flow of materials and products, monitored scheduling of incoming production material, and analyzed cycle count.
Experience
10+ Years
Level
Senior
Education
Bachelors Of Science
Service Analyst Resume
Summary : Service Analyst with over seven years of health care experience. Completing pre-requisite classes for the nursing program. Currently seeking a position utilizing my extensive strengths in customer service, health care, patient care, cardiology, gastrointestinal care.
Skills : Experience in managing accounts, bookkeeping, and Customer service.
Description :
Consulted with Accounting, Receiving, and Shipping to maintain records and resolve discrepancies.
Managed inventory through review of weekly release data of Demand Management, MRP, and RPS.
Monitored suppliers and commercial carriers to ensure a consistent delivery schedule.
Arranged special pick-ups and deliveries, as needed.
Authorized payment of invoices or return of merchandise.
Maintained Mainframe Hardware and Software for proper System availability for Online Processing and Batch processing.
Monitored network and other systems for alarm conditions.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Service Analyst Resume
Headline : Team-focused supervisor with excellent communication skills and foundation in inventory and materials management, Strengthens teams by teaching others. Experienced in union and non-union shops, Identifying potential issues, determines solutions, and briefs the team on needed action, Arriving early to survey current status, and prepare the team for the shift.
Skills : Maintenance SKills, Planning Skills
Description :
Received customer calls in a courteous manner.
Recorded the details of the incident or request into the call ticketing system.
Assessed the impact and urgency of the issue and sets priority according to standards.
Attempted to resolve the issue using a documented solution or workaround in an attempt at first touch resolution.
Used approved communication methods to notify customers of scheduled and unscheduled disruptions.
Participated in the creation or update of documentation.
Provided password reset for various enterprise systems that may have access to patient information.
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