A Service Order Dispatcher attends to service calls and route service crews, and makes needed repairs, and completes scheduled projects. The job duties vary based on the service industry, however, certain core tasks are common and are listed on the Service Order Dispatcher Resume as – answering incoming phone calls to schedule service appointments for customers, addressing information from customers, and getting a basic overview of the service issue, dispatching service crews to scheduled appointments and emergencies, planning routes and using GPS programs to plan routes, addressing any emergencies and service crews. The job also includes maintaining customer files and scheduling service calls.
Businesses hire service dispatchers who have the following essential skills- strong verbal communication skills to relay information to service crew and answer customer questions and concerns; time management skills, customer service skills, basic computer skills, good multitasking skills, the ability to direct service crews, and data entry skills. Most employers require potential applicants to have a high school diploma or GED, and some employers may require the service dispatchers to have an associate’s degree in business and past work experience.
Headline : To obtain a Service Order Dispatcher position in which I am required to utilize my skills, abilities, and experience in customer service, bookkeeping, personal, clerical and general office skills contributing to greater office efficiency and productivity.
Skills : Microsoft Office, Order Management, Insurance Assistant.
Description :
Received, recorded, and distributed work orders to service crews upon customer's requests for service.
Recorded information such as name, address, and article to be repaired or serviced.
Scheduled service call and dispatche service crew.
Called or e-mails customers to insure satisfactory performance of service.
Provided customer service status on requirements and inquiries.
Dispatched craftsmen on emergency and urgent requirements.
Kept records of service calls and work orders via IWIMS.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts In Spanish
Service Order Dispatcher Resume
Headline : Versatile Service Order Dispatcher trained in Fort Irwin, CA who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of Life Cycle Contractor Support for the Live Training Program, National Training Center Instrumentation System.
Skills : Program Management, Career Counselling, Inventory Management.
Description :
Maintained an accurate and comprehensive system of records on each product line, including product specifications; technical data; functional specifications; and material condition reports.
Monitored the status of products in the system, including the status of delivery dates; anticipated delivery dates; stock levels; and other information items.
Ensured that all product lines are in compliance with ISO 9001:2008 standards.
Managed inventory levels as needed to maintain a continuous supply line for customers as well as to meet customers’ requirements for products or services on an ongoing basis.
Managed service orders from both internal and external customers.
Created, updated, and reviewed the service order database.
Identified and prioritized future requests to ensure customers receive their orders as soon as possible.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts In Spanish
Service Order Dispatcher Resume
Summary : Hard working young woman seeking to obtain employment within a company where I can utilize my current skills and work to obtain new ones that will make me an asset to the company. I am currently working towards a Bachelor of Science degree in Network Administration and would like to concurrently gain hands on experience in an IT related field while obtaining a degree.
Skills : Microsoft Office, Qubica Conqueror Pro, various desktop publishing software, Type 90 wpm.
Description :
Used RCS radio to effectively communicate with and dispatch contractors in down range and training areas.
Tracked location of civilian personnel in training areas and logs tracking information into a spreadsheet.
Familiared with Maximo and efficient at entering work order data into program.
Checked security badges and operates as the first stage of security upon entrance of secure building.
Assisted callers and visitors in directing them to the appropriate department.
Signed out visitor badges in accordance to protocol established by command.
Operated multi-line phone system during periods of high volume calls.
Experience
7-10 Years
Level
Management
Education
Associate Of Arts In Humanities
Service Order Dispatcher Resume
Summary : To obtain a Service Order Dispatcher position where my strong sales management experience will be valued in goal oriented customer service field, Received, reviewed, and processed maintenance repair, and minor construction requirements from building managers and other base customers, Scheduling employees to work on specific service orders.
Skills : Microsoft Office, Typing 90 Wpm, Administrative Assistant, Microsoft Excel, Quickbooks, Hootsuite.
Description :
Scheduled and dispatched workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, e mail, or telephones.
Relayed work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones, email, or two-way radios.
Confered with customers or supervising personnel in order to address questions, problems, and requests for service.
Worked with field supervisor inspector to input and communicate daily, weekly, and monthly reports, and images of damaged building assessments.
Received or prepared work orders.
Filed and recorded reports using both a filing system and computer software.
Preformed daily or scheduled maintenance work orders to include carpentry, electrical, plumbing, and general maintenance work.
Experience
10+ Years
Level
Senior
Education
GED
Service Order Dispatcher Resume
Summary : Service Order Dispatcher with 8 years of experience in Creating a system for tracking staff performance through weekly performance reviews, Ensuring all customer requirements are met in a timely manner by maintaining an accurate monthly billing cycle report, Signing in packages and ensures they are secure until received by the appropriate personnel Interacts with military and civilian personnel on a professional basis to support the mission.
Skills : MS Word, PowerPoint, Yardi Voyager, Payscan, MS Excel, On Screen Takeoff, QCS, Maximo Asset Management systems, WinEst.
Description :
Received telephonic, written, and email work requests from service order customers.
Determined urgency of work and dispatches workers in a timely and effective manner.
Refereed larger work order tasks to the production control and planning section.
Dispatched Do-it-Now trucks to emergency work.
Tracked work order accomplishments and reports results to the lead and production control center.
Performed Clerical duties for the zone work center.
Followed up with facility managers on work completion and ensures customer satisfaction.
Experience
10+ Years
Level
Senior
Education
Associate In Paralegal Studies
Service Order Dispatcher Resume
Objective : Service Order Dispatcher with 1+ years of experience in Ensuring that all orders are shipped on time, on budget and within the shipping window, Working closely with Shipping department to ensure that orders are processed quickly, accurately, and accurately, Ensuring that shipping is done in a timely manner, using current inventory levels, Ensuring that all items are shipped safely and securely.
Skills : Serivce Order Dispatcher Data Entry, General Office Clerk, Packaging, Manufacturing Assembly, And Various Computer Software Such As Microsoft Excel, Microsoft Word And PowerPoint.
Description :
Recorded information, such as name, address, article to be repaired, or service to be rendered.
Prepared work order and distributes to service crew, schedules service calls and customer to insure satisfactory performance of service.
Kept record of service calls and work orders, may dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.
Effectively managed a high-volume of inbound and outbound customer calls.
Analyzed customer issues and dispatch appropriate personnel to address life, health, or safety issues Referred unresolved customer requests to designated departments for further assistance.
Reviewed files, records and other documents to obtain information and respond to requests.
Processed payroll Review, process, coordinate and maintain database of cost and labor usage for government approved projects Reconcile and verify customer costs Successfully implemented new technologies and process automations to encourage continuous improvement.
Experience
0-2 Years
Level
Entry Level
Education
BA In Psychology
Service Order Dispatcher Resume
Headline : To obtain a challenging Service Order Dispatcher position where able to utilize my skills and abilities developed through past work experiences and education. Security Clearance Active TS/SCI with CI Poly, Arranged for necessary repairs in order to restore service and schedules, Using appropriate communication channels (e.g.: electronic mail, social media) as necessary to communicate information about shipments as quickly as possible.
Scheduled and dispatched workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
Arranged for necessary repairs in order to restore service and schedules.
Relayed work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
Conferred with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
Prepared daily work and ran schedules.
Received or prepared work orders.
Effectively managed a high-volume of inbound and outbound customer calls.
Experience
5-7 Years
Level
Executive
Education
Diploma
Service Order Dispatcher Resume
Summary : Service Order Dispatcher with 11 years is Performing site visits to ensure that orders are adhered to their due dates, Coordinating with internal service providers to ensure that all services performed meet the companys quality standards, Covering both internal and external sites on a daily basis, and also Performing daily inventory audits in order to maintain inventory levels at target levels.
Skills : Security, Networking.
Description :
Received delivery confirmation of the order.
Processed any documents required by customers to complete their orders.
Worked closely with customers to determine how best to ship products to them.
Worked closely with customers to make sure they are satisfied with their experience with our company and our products.
Created and maintained safety incident reports.
Analyzed customer issues and dispatch appropriate personnel to address life, health, or safety issues Referred unresolved customer requests to designated departments for further assistance.
Reviewed files, records and other documents to obtain information and respond to requests.
Experience
10+ Years
Level
Senior
Education
M B A
Service Order Dispatcher Resume
Summary : To obtain a Service Order Dispatcher Schedule and execute all delivery orders to meet the customers needs, Managing order fulfilment across multiple departments, including order entry, stock control, product tracking, and customer care, Performing daily reconciliations of inventory levels to ensure production meets demand, and also Identifying and resolving problems quickly.
Skills : Logistics Management, Human Resources, Computer.
Description :
Created, managed and updated inventory records for product groups.
Followed established deadlines for order fulfillment.
Ensured that all customer orders are fulfilled as quickly as possible.
Ensured that product delivery is completed on time.
Maintained daily reports on order status, including information on each order’s expected date of arrival at the warehouse or customer location.
Managed order queues to ensure rapid processing of incoming orders.
Made sure products are delivered in an orderly manner to meet anticipated demand.
Experience
10+ Years
Level
Senior
Education
Business Management
Service Order Dispatcher Resume
Headline : As a Service Order Dispatcher is Identifying and resolve issues to ensure that all company goals are met on time, Improving profitability through proactive pricing and receivables management, and also Developing or coaching a sales team to ensure that they meet revenue targets, Providing training to sales personnel on how to properly handle customers.
Skills : Sales, Managing, Environmental Skills.
Description :
Identified potential problems with warehouse operations that may impact customer delivery schedules or product quality.
Prepared monthly reports for internal management including: Warehouse inventory levels.
Managed a high volume of customer service requests.
Managed a high volume of customer service complaints.
Provided excellent customer service and build strong relationships with customers.
Communicated in a clear, concise, and effective manner.
Created a positive and supportive environment within the company by maintaining a positive attitude while dealing with difficult customers.
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