An Order Support Specialist provides order or technical support to organizations, or customers by managing, maintaining, and troubleshooting their IT systems. While the duties vary based on the type of industry, and customer’s requirements, the following are certain core duties listed on the Order Support Specialist Resume – troubleshooting and solving issues in a timely manner, communicating with coworkers to diagnose problems, installing and configuring hardware and software, talking coworkers through the process of fixing technical issues, documenting common support procedures that coworkers can follow, and providing support remotely when needed.
Even while the job duties can vary, the needed skills are universally common and include the following – a solid understanding of computers, hardware components, software issues, and network technologies. Top candidates also possess the following skills – good interpersonal skills, an affinity for excellent customer service; and experience with remote desktop applications. Hiring employers prefer to hire those possessing at least a high school diploma or GED with relevant technical expertise.
Objective : Order Support Specialist Professional with experience and strong focus on customer service, purchasing, logistics, and supply chain. Highly organized, energetic, and enthusiastic team member who enjoys challenges and performs well under pressure. Proven ability to exercise good judgment and work with minimal supervision. Expertise includes: MS Word, Excel, Access and SAP Proactive Problem Solving Customer Service Purchasing Various database systems (Advance System 36, AS400, MAS200) Fluent in written and oral Spanish.
Skills : Microsoft Office, Excel, SAP, Mas 200, Fluent In Written And Oral Spanish.
Description :
Supported a fast-paced sourcing department delivering service to both internal and external customers via phone and e-mail.
Maintained/updated current expected ship dates, receipts corrections/adjustments, and built relationships with assigned vendors.
Found information and advised cross functional teams impacted by Past Due Purchase orders to deliver a better service promise.
Collected invoices and expedite to Accounts Payable.
Saved customer's government funding by pressuring supplier to ship order and expedite electronic invoice (>$90 K) during fiscal year month end.
Managed to touch (>80 past due PO's) daily and obtain status, tracking and invoice from suppliers.
Discovered and escalated EDI invoice issue that affected supplier's scorecard, and was resolved, increasing invoice cycle to 73%.
Experience
2-5 Years
Level
Junior
Education
Associates In Business Management
Order Support Specialist Resume
Summary : Order Support Specialist is Experienced with data querying and/or data processing through such tools as MS Excel (VBA or pivot table knowledge is a plus), Knowledged of PowerBI, Tableau, R-Software, or other relevant statistical analysis tools is highly desired, Knowledged of Social Services programs highly desired.
Skills : Planning Skills, Ordering Skills.
Description :
Sold, maintained and created a wide variety of goods and services offered by AT&T.
Presented as Service Order Specialist working with customers and other companies to ensure a smooth transition to AT&T.
Maintained excellent communication skills and highly technical ability.
Described exactly what I did from day since it changed rapidly and one needed to adapt.
Gave me great career satisfaction and even more so when a particularly difficult issue was resolved.
Used had to have exemplar oral and written skills to convey a message.
Trained and mentored new employees working the Access Database and SAP.
Experience
10+ Years
Level
Senior
Education
GED
Order Support Specialist Resume
Summary : Seeking career with a company that offers stability, a chance for advancement and a pleasant work enviroment. I am seeking a chance to offer a company my dedication to doing a great job 100% of the time while using my computer and customer service skills acquired over the years.
Skills : Microsoft Office Word, Planning Skills, Creative Skills.
Description :
Provided order support to over 370 stores.
Processed refunds, price adjustments, returns, and credits to customers.
Troubleshoot and resolved issues with customer orders.
Researched, contacted customers, or closed case files assigned to me within 24-48hrs.
Corresponded with stores, customers, and other associates through email.
Created settlement agreements.
Processed amazon orders.
Experience
7-10 Years
Level
Management
Education
GED
Order Support Specialist Resume
Summary : Distribution professional with 33 years of experience in a high-volume, quality-focused warehouse. Works well independently and as an effective team player. Highly motivated with experience in forklift operation and all aspects of distribution. Strong focus on working safely and reporting unsafe conditions. Willing to work any shift.
Experienced with SAP, Outlook, Microsoft Word, Microsoft Excel, PowerPoint.
Provided excellent customer service to all customers all of the time.
Identified Customer issues and requests to transfer to appropriate departments.
Tracked daily open Pro-card purchase orders from our suppliers and provided credit card information to expedite POs.
Responsible for assisting in Enfield's achievement of OSHA's VPP.
Excepted Inbound calls regarding a variety of different issues from new and existing sprint customers. Mainly order support and return and exchange of equipment handling.
Ensured courteous and knowledgeable information to the customers to ensure satisfaction.
Experience
10+ Years
Level
Senior
Education
BA In English Literature
Order Support Specialist Resume
Objective : Order Support Specialist with 5 years of experience in Completing scheduled outbound communications to members, business partners, and internal colleagues as required, Responding to and solving all agent or base inquiries and problems immediately, Utilizing various systems and tools to initiate and assist in responding to members requests.
Skills : Microsoft Access, Supervising Skills.
Description :
Assisted customers with order questions, inquiries, and exchanges.
Provided great customer service and also de-escalated upset customers.
Placed on floor support to help other agents improve on their skills.
Promoted to Order Support Trainer.
Trained new hires and help them prepare for the line of business.
Promoted to Quality Assurance.
Provided coaching feedback to help agents improve in certain skills to meet company goals.
Experience
2-5 Years
Level
Junior
Education
MS
Order Support Specialist Resume
Headline : Dependable self-starter with experience in administration and customer service with strengths that include: computer applications, supervising, organizing, multitasking, efficiency, and communication (verbal and written). Other experience includes medical claims and billing, customer relations, public relations, and interpersonal skills.
Skills : MS office, Researching Skills.
Description :
Provided back-off support for our retail stores.
Researched issues with payments debited and credited.
Contacted customers via telephone, email, and written correspondence.
Wrote courtesy settlement agreements.
Created labels and Bill of Ladings for direct shipments from store to store or customer.
Researched orders and direct shipments to locate packages for customers.
Located available products so that there isn't a delay in customer orders.
Experience
5-7 Years
Level
Executive
Education
Associate Of Applied Science
Order Support Specialist Resume
Objective : As an Order Support Specialist, responsible for Analyzing low to moderate complexity technical and business problems using general knowledge of the industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
Skills : Microsoft Office, Customer Service.
Description :
Answered all incoming calls.
Entered customer information such as account holder's name, identify the customer by asking questions provided for you such as security questions or security pin to validate customer identity.
Answered all concerning questions and manage to solve the customer issue in the best way you are able to.
Used available resources to research required information.
Transferred calls to correct department customers are needing to speak with.
Handled all calls with respect and positivity.
Documented all call history and leave notes in the customer account allowing the next representative to see all that was done while I was on a call with the customer.
Experience
0-2 Years
Level
Entry Level
Education
BS
Order Support Specialist Resume
Objective : As an Order Support Specialist, responsible for supporting internal and external application users, integration partners, vendors, and regulatory bureaus, inclusive of requests and incidents of low to moderate complexity activities,
Creating, updating, and maintaining scripts associated with common issues and includes applicable workarounds, and providing information on customer impacts.
Skills : Time Management, Teamwork, Leadership.
Description :
Assisted customers with orders placed online through the Apple website.
Looked into detailed information about shipping/delivery issues.
Communicated with Carriers to hold orders or change address per customers' request.
Solved shipping/returns investigations.
Made return labels for US/CA through FEDEX and UPS.
Gave credits per issue on order.
Learned how to work with different programs such as SAP, GTS, and Toolbox.
Followed up customer calls when needed.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Order Support Specialist Resume
Summary : Dependable self-starter with extensive knowledge of multiple software applications including Excel, Office, Solutions Manager (IT help desk ticketing software), Citrix, SAP, CRM, PowerPoint, Access, Word, and many other Microsoft applications. Experience includes IT support, computer technician, help desk, administration, and customer service with strengths that include: troubleshooting, computer applications, supervising, organizing, multitasking, efficiency, communication (verbal and written), customer relations, public relations, and interpersonal skills.
Skills : Microsoft Office, Customer Service, Sales Support.
Description :
Provided back-office software support and troubleshoot software issues for 350+ retail stores.
Processed website orders for customers; located material and submitted Bill of Ladings.
Researched issues with customer payments including debits and credits.
Contacted customers via telephone, email, and written correspondence to research and provide results of their claim.
Wrote settlement agreements for customers that qualified for a warranty payment.
Received Employee of the Month in addition to several monetary awards for outstanding performance.
Made changes to orders, customer information, and provided information to suppliers.
Experience
7-10 Years
Level
Management
Education
Associate Of Science
Order Support Specialist Resume
Summary : Dependable self-starter with extensive knowledge of multiple software applications including: Excel, Office, SAP, PowerPoint, Access, Word and many other Microsoft applications. Experience includes coordinating, customer service, administration, and help desk. Strengths include: supervising, organizing, multitasking, efficiency, communication (verbal and written), customer relations, public relations, and interpersonal skills.
Skills : Communication Skills, Training Skills, Detail-Oriented.
Description :
Followed up on orders with suppliers to ensure receipt and ship date.
Worked closely with team members to complete customer contract orders.
Processed web order payments for customers.
Listened to the phone representatives calls to ensure that we are meeting client expectations and also look for areas of Improvement.
Trained to operate the hold-for desk.
Responsible for researching and correcting incomplete orders and adjusting customer packing slips.
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