Service Support Specialist Resume Samples

A Service Support Specialist provides support to customer’s questions, suggestions, and complaints. Certain tasks and responsibilities associated to the post are mentioned on the Service Support Specialist Resume as – providing needed or specific information regarding services to customers; answering phones and providing troubleshooting information; reporting and analyzing customer’s information and needs; issuing billing details; opening and closing accounts; handling escalated issues and in short-acting as a direct link between the company and the customers.

Skills that can highlight a resume include – in-depth understanding of computers, hardware and software components; good interpersonal skills; prior work experience, experience in providing remote desk help; and a thorough knowledge of the service and products and the ability to describe features, functions and other technical details to customers. Most of these positions require an education beyond a high school diploma. Some companies necessitate industry-specific in-house training.