The Director of Rooms also called the Room Director, holds a management position in motels, hotels and at other places where rooms are offered for guests. The job description entails taking accountability for managing and preparing the rooms and also oversee the services being provided to the incoming guests. The Director Of Rooms Resumes describes the following duties and tasks – maintaining the outward appearance of the hotel, overseeing room service, inspecting the building’s visual appearance, managing the group that provides room services including the front desk and housekeeping staff; and surveying lodging rooms and public spaces.
Preferred qualifications include the following – knowledge of OSHA standards and safety norms; strong communication and delegation skills; expert knowledge of cleaning equipment such as dryers, washers, and presser. A bachelor’s degree in the hospitality sector is commonplace among job applicants.
Summary : Obtain a position with a growing company that will make use of experience in hotel management and pricing strategy.
Skills : Microsoft Office Suites, Google Docs, Human Resources, Bookkeeping, Financial Analysis, Social Media Management.
Description :
Managed Front Office and Housekeeping Departments.
Ensured that brand standards are met.
Improved Guest Experience Index (GEI) scores.
Controlled rooms department labor and other expenses.
Led weekly revenue management meetings.
Critiqued pricing strategies.
Managed Group Blocks.
Experience
7-10 Years
Level
Management
Education
Information Systems
Jr. Director Of Rooms Resume
Objective : Utilize experience and expertise in business management, customer service and the hospitality industry, as well as, drive for personal and professional excellence.
Skills : Management, Customer Service .
Description :
Oversaw all operations pertaining to the hotel rooms division.
Supervised staff consisting of 40 employees, 4 supervisors and 1 manager.
Selected, supervised, and counselled associates.
Responsible for reputation management of hotel, managing customer survey.
Coordinated with Department Managers to ensure quality and smooth operation of hotel events and activities.
Directed Front Desk and Housekeeping Staff to ensure quality customer service.
Maintained and oversaw TicketsWest sales, RiverQueen ticket sales and inventory.
Experience
2-5 Years
Level
Entry Level
Education
Diploma
Asst. Director Of Rooms Resume
Headline : Driven hospitality professional seeking to join a respected hotel company, where relationship hospitality creates an ideal balance of highly motivated associates and business savvy managers.
Skills : Bilingual in English and Spanish, Ability to multi-task.
Description :
Recruited and trained front office staff Effectively communicate with all departments to coordinate groups and VIP guests.
Inspected consecutively after the property failed.
Increased Housekeeping and Front Desk Guest Satisfaction scores.
Increased overall customer service and engagement scores.
Responsible for the overall success of all Rooms Division departments.
Accountable for employee training and development, financial performance and guest satisfaction.
Served as a Senior Manager in this 400-bedroom city-center hotel.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Associate Director Of Rooms Resume
Summary : To achieve a challenging and rewarding career with an organization that will utilize skills, while offering the potential for personal and professional growth.
Skills : Customer service, Management.
Description :
Responsible for Guest Relations, Guest Services, Concierge and Laundry.
Oversaw a team of 8 managers/department heads, 7 supervisors, and up to 180 hourly associates.
Onboarded a total of 5 new managers/department heads and 4 supervisors.
Oversaw the new hire program which introduced up to 80 seasonal staff.
Responsible for ensuring training plans were effectively followed and associates were onboarded appropriately for summer season.
Hired, trained, and groomed new associates to meet and exceed Forbes 5-star service standards through regular roleplays, tests, and observation.
Participated as revenue management team member for property with over $25M in total revenue.
Experience
7-10 Years
Level
Management
Education
Mortuary Science
Director Of Rooms III Resume
Summary : Hospitality professional with over twenty-nine years of progressive leadership experience in property operations, customer service, associate engagement and financial management for a diverse base of customers and owners.
Skills : Microsoft Office, Excellent communication, Leadership.
Description :
Developed strategies for rooms operations that supported achievement of hotel's goals.
Operated room division in accordance with Radisson's standards of operations.
Implemented operating procedures and standards that support employees' in their effort.
Set up objectives for each department Supervisor within the rooms division Controls cost by adhering to standards.
Recruited and select qualified candidates and train them in customer service.
Provided employees with the orientation and training needed to understand expectations and perform job responsibilities.
Provided employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.
Experience
10+ Years
Level
Senior
Education
Associate In Applied Science
Director Of Rooms/Executive Resume
Headline : Hands on hotel manager with over 18 years in the hospitality industry including 12 months of Task Force GM assignments. Passionately creating world class guest experiences.
Skills : Hotel management, Customer service.
Description :
Helped GM and Owners performing turnovers for other properties.
Helped our sister hotels in training of employees and Operational issues.
Made sure both Housekeeping and Front desk department ran smoothly, by conducting morning meeting with staff and Supervisors present.
Collaborated with Area Revenue Manager to implement strategies for maximizing hotel room revenues and occupancies.
Advocated workplace learning and coaching of employees to achieve Hyatt standards and procedures.
Developed actions plans to foresee the future for group and transient arrivals to ensure a successful experience from arrival to departure.
Managed room revenues and occupancies while analyzing day-to-day statics using reserve, Eflex and weekly strategy meetings.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Business
Director Of Rooms II Resume
Objective : Detail-orientated, organized and efficient leader with over 21 years of experience in the hospitality industry seeking an executive position using extensive knowledge and successful experience in a position offering opportunities.
Skills : Microsoft Office, Outlook, Food And Beverage Operations, Revenue Management.
Description :
Directed Front Office, Housekeeping, Security and Recreation Departments.
Served on Executive Planning Committee to design and execute strategies to maximize revenue and guest satisfaction.
Responded to and settled guest issues.
Oversaw final stages of $15M renovation.
Assisted Executive Housekeeper, Reservations Manager, Assistant Director of Rooms, Director of Rooms.
Managed the activities of 8 Department Heads and 300 employees.
Hold the position of Director of Rooms and Assistant Director of Rooms each for two years.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Director Of Rooms/Representative Resume
Summary : Seasoned, experience Customer Service Professional with many years of experience managing client satisfaction. Demonstrated supporting teams and working to achieve customer service goals on time under budget.
Skills : Bilingual, Customer support.
Description :
Oversaw day to day operation of PBX, Front Office and Reservations Departments.
Responsible for providing all guests with quality service while maximizing room revenue and productivity.
Ensured total compliance with all standards of operations.
Ensured staffing were maintained at an appropriate level to match business demands.
Monitored financial performance of Rooms Department to ensured they are kept in line with budget.
Perform HR functions for staffing including interviewing, hiring, training, and disciplinary actions.
Held Director of Reservations position for the Islamorada Resort Company at the same time.
Experience
7-10 Years
Level
Management
Education
Hospitality Management
Director Of Rooms/Consultant Resume
Summary : Customer Service Professional with many years of experience managing client satisfaction. Demonstrated supporting teams and working to achieve customer service.
Skills : Leadership, Management.
Description :
Monitored financial performance of Rooms Department to ensured they are kept in line with budget.
Performed HR functions for staffing including interviewing, hiring, training, and disciplinary actions.
Managed monthly revenue, payroll and expenses.
Prepared action plans for improvement as necessary.
Demonstrated positive leadship in all areas of hotel.
Selected, trained, supervised, developed, scheduled, disciplined and counseled associates.
Updated reservations forecast.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Director Of Rooms Resume
Objective : Focused Hotel Professional who is very self-motivated and able to thrive in a rapidly changing hotel environment.
Skills : Expertise in operational management, fluency in speaking, reading and writing in Spanish.
Description :
Worked as part of the opening Executive Management Team
Oversaw the new construction of Pompano Beach Marriot Resort and Spa.
Set up Housekeeping Standards for 219 luxury oceanfront/view rooms.
Worked strategically with Contractors/Owners on finalizing all hotel and guest room functions.
Assisted in preparing and administering the Rooms Division's annual revenue and operating budgets.
Managed monthly revenue, payroll and expenses.
Prepared action plans for improvement as necessary.
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